Rated 4.1 out of 5 by 386
Rated 2.0 out of 5.0 FOR BRIDES!!
This review is for Brides considering booking here for the shuttle service for off-site venues. My advice: don't do it! My reasoning is as follows: When I first had contacted the Holiday Inn about getting shuttle service for my guests they had told me that with a certain number of rooms booked I would have shuttle service for the day/night of the wedding. I had mentioned that I had a large number of people who were coming to the wedding and I was guaranteed that my guests would be accommodated. I could only block a certain number of rooms at a time and had asked if when the room block was filled that I be contacted. This is where the first troubles started.....I was never contacted by the hotel when my room block was filled and guests had contacted me to tell me the block was full and then in turn I had to contact the hotel. Three separate times. Once I had 60+ rooms booked here I had called to figure out what times I should put on the shuttle service card (every half hour, 45 min and how long round trip it would take). It was at that time I was told that I was only allowed four scheduled times there and four scheduled times back.....and here's the kicker, the "shuttle" or what I like to call van, only holds 12 people (all of which would have been nice to know at the beginning of the contract!). I was told that they "couldn't" offer exclusive shuttles because of city regulations to ensure that business wasn't taken away from the local cabs/shuttles/bus lines (even though a hotel right across the street offers exclusive shuttle services and they are in the same city). When I had expressed my concern for only having four scheduled times (doing the math I had figured with 60 rooms booked/2 people per room = 120 people at least) I was told not to worry and was reassured that my guests would be accommodated and that the shuttle would come and pick up/drop off people at unscheduled times just by calling the number. Well I should have known better. A number of my guests ended up being late (some even missing the ceremony) due to waiting for the shuttle to come back to pick them up just to be informed that the shuttle had other guests to accommodate. My parent's even ended up driving back to the hotel because the shuttle was full for the way back (and the shuttle driver wasn't happy about coming back after the unscheduled shuttle times). The whole reason I had booked rooms here was because they had offered this shuttle "service" and I wanted my guests to have a worry-free night at the reception with no one worrying about how to get back to the hotel (it was an open bar for guests). I heard from a lot of guests after that they didn't get to take the shuttle because they were told it would be a few hours for the next one. After the wedding I had called to talk to the hotel about my concerns and the guests not being accommodated and I was told that there were other guests that "needed a shuttle to other locations". I get that there were other guests that requested a shuttle but when the hotel makes a guarantee that the guests in the 60+ rooms booked would be accommodated you think they would try to hold up on their end of the deal. We would have chosen a different hotel to have our guests book at had this information been disclosed up front and I feel like I was deceived in order to get my guests to book here.
The only reason they didn't get a one star was because the rooms were clean and after the reception we got to hang out in the pool area since it was open 24 hours (this was after a few rude comments were made by the shuttle driver that security would be called if we gathered in one room).
Please, from one bride to another, if you are looking to book this hotel due to their "shuttle service" please look into booking a different hotel, preferably one that cares about your guests and appreciates the business that you bring to them. (hint: a hotel just across the street offers exclusive shuttle service, suites for the bride and groom, continental breakfast for your guests, etc. - overall the choice I should have gone with).
October 5, 2015
Rated 5.0 out of 5.0 by JonyG123 Just what we needed
Only thing and so minor was the bathroom light had only a bright light option and there was very minor mold in the shower. The rest of everything was excellent. No complaints and perfect for what we needed
September 30, 2015
Rated 4.0 out of 5.0 by K9SR Wheelchair accessibility
I stated the major discrepancy's about my stay at your facility in prior portion of this survey concerning the bathroom and the bed height.
Overall the Holiday Inn in Appleton was fairly convenient, clean, and the accessible room location was close to elevator.
The check-in desk did not have a lowered section for wheelchair confined people. The accessible parking was very limited and the striped access area was on the wrong side for lift or ramp equipped vehicles.
September 30, 2015
Rated 4.0 out of 5.0 by chd3 Great Spot
Good location for going to packers game. Close to other amentiies very close by. Great spot good value
September 29, 2015
Rated 3.0 out of 5.0 by Kurtr67 Friendly Staff not clean room
On our recent visit our pullout bed had used bedding on it, the TV reception was bad. the next morning we tried to ear breakfast and nobody would wait on us, event though the walked by several times. The staff was very helpful with the bedding someone came up and changed in right away. They could do nothing with the cable and the. We never did talk to anyone in the dining room.
September 23, 2015
Rated 4.0 out of 5.0 by JoeCoolHD Excellent Staff
The staff was very friendly and willing to assist with any problems or needs. The room was very nice. Had cable issues and they offered to change my room but I declined because I was all unpacked and settled in.
September 21, 2015
Rated 5.0 out of 5.0 by windrod Great service
Everyone was courteous and happy to help while I was there for three weeks on business. I highly recommend the hotel.
September 17, 2015
Rated 4.0 out of 5.0 by a different road right price for the right stay
nice full service business hotel with a great breakfast buffet and a very welcoming lounge environment. highly convenient to the airport
September 16, 2015