Rated 3.8 out of 5 by 152
Rated 1.0 out of 5.0 by DisappointedGuest347 Worst experience ever
My husband is a platinum member, and we have never experienced such a terrible hotel before. The elevators stopped 6 inches from the floor, they all went up to the top before going to the bottom floor, the beds are very uncomfortable, they tried screwing us (and the rest of the group) out of the shuttle service that was in the contract for the wedding party we were a part of, and worst of all a wedding party was going on downstairs and honestly shook our room until midnight. I called and asked when it would stop so we could put our 4 children to bed and they just said they were sorry we were booked above the ballroom.
The night was ended with witnessing a domestic violence situation that required police presence because of the out of hand drinking in the hotel.
If for some reason you stay here, take the stairs and refuse to be above the ballroom if you want to get any sleep. We have stayed at many Holiday Inns before and I would recommend them all, just not this one. There are much better choices in the area for similar prices and they offer a free continental breakfast.
August 10, 2014
Rated 5.0 out of 5.0 by fleet tech Clean room, comfortable bed and quality service.
I was in Appleton for 2 nights, room was ready when I arrived. It was clean and A/C was set to an appropriate temperature. Had dinner in hotel restaurant on the first night, I received a friendly greeting when I entered and waitress took time to answer my questions about the menu and offer suggestions. Overall, I was very satisfied with my stay and would chose this hotel again next time I am in town.
August 5, 2014
Rated 5.0 out of 5.0 by Hotel kid Army Reunion
Great place to stay but needs ti have faster elevators.
Also elevator stopped and was not level with the floor
August 3, 2014
Rated 3.0 out of 5.0 by Fireman44 Clean , but old
Needs updating. Soon. I travel all over the US and CANADA and try to stay at. Holiday Inns. They are always clean.
August 2, 2014
Rated 4.0 out of 5.0 by krazykat great service
staff was great, the rooms were comfortable and the hotel was close to shopping. The outside patio was wonderful , open yet private from the traffic.
July 31, 2014
Rated 5.0 out of 5.0 by BLM2014 Quiet room and comfortable bed.
Convenient location to visit Appleton, Wisconsin. Also a great shuttle service.
July 30, 2014
Rated 5.0 out of 5.0 by Samson123 clean, quiet and comfortable
Really like park and ride convenience Courteous staff
July 29, 2014
Rated 4.0 out of 5.0 by Dawn99 Great service, rooms need an update
Staff was nice, location is great, the rooms are dated and need updating.
July 29, 2014
Rated 1.0 out of 5.0 by Bigfoot44 Worn out hotel
I have stayed at this hotel enough to know that this stay is not out of the ordinary. The problems began when I tried to use the sink and found that the drain was almost completely plugged - I had to be careful how far I turned the faucet on or the sink would overflow. When I went to hang the hand towel up the towel rack fell off. When I went to bed I found the mattress VERY uncomfortable and felt worn out (but the pillows were good). The couch in the room was also worn out.
I reported the sink and towel rack problems to the desk in the morning expecting them to be resolved - they just kind of perched the towel rack on the bracket but it fell off again. The sink was still plugged. I also found that the ice bucket that I had used was still sitting full of melted ice and no new liner.
I reported the problems again in the morning and told the desk person that if they expected me to stay in that room I expected teh problems to be fixed before I returned for the day, The towel rack was fixed and the sink was better but still not normal.
After encountering these problems I began looking with a more critical eye. I found dirt build up around the edges of the tile in the bathroom, little tears & bubbles in the wallpaper.
I have had some kind of problem almost every time I have stayed there and I am not a picky guest. There are many hotels in the Fox Valley and I will be staying at one of them when I am there.
July 28, 2014
Rated 2.0 out of 5.0 by Jacke65 Over Priced
For the area, amenities, and lack of continental breakfast the rates are too high. When I booked the comments mentioned that a fridge was included; however, upon arrival I had to request a fridge. The service and hospitality was good. I am an IHG member and have stayed at numerous Holiday Inn and Holiday Inn Expresses and always received a free continental breakfast which was expected for the price here. In the morning I was surprised to find a buffet style breakfast with most of the same offerings as the other places I’ve stayed yet there was an additional payment. I will look elsewhere the next time in Appleton.
July 26, 2014
Rated 4.0 out of 5.0 by ALS springer Great stay
Excellent hotel for a budget price. Staff are great and hotel is very comfortable.
July 25, 2014
Rated 2.0 out of 5.0 by josoftbball Not the room we were offered
I had requested and received confirmation that we were getting a 2-double bed room, but when we arrived we received a king and sleeper sofa.
July 23, 2014
Rated 3.0 out of 5.0 by Bill293 Lack of Continental Breakfast
We were surprised when we visited the Holiday Inn Express in Appleton and found out the next morning that you only had a full service restaurant and not a continental breakfast like most other hotels. For example, the week before we stayed at the Holiday Inn Express in Petoskey Michigan and they had an excellent continental breakfast. Why not Appleton. When we visit Appleton again we will look elsewhere because the price we paid for our room was too high for what we received in turn.
July 21, 2014
Rated 4.0 out of 5.0 by mdjs Nice stay
The staff was friendly and helpful. Had trouble setting up the wifi and they did it for me.
July 18, 2014
Rated 2.0 out of 5.0 by Hurricane321 Great hotel...lousy guests.
Great hotel with comfortable rooms. Hotel staff very attentive and friendly. Unfortunately the guests were loud and unruly.
July 17, 2014
Rated 3.0 out of 5.0 by Mom of #55 Surprised to be disappointed
The hotel was average at best.
Having upgraded to a king bed I was amazed to not have a microwave and fridge in the room.
Couldn't connect to wifi the entire time.
July 16, 2014
Rated 4.0 out of 5.0 by wintermom9597 Nice Hotel
On the positive side:
In all, our stay was pleasant - room was spacious and clean.
Bed was comfy and pillows were awesome.
Towels were like new - fluffy and soft.
Breakfast buffet was a great start to our softball tournament days.
Despite having no vacancy, the hotel was very quiet.
Flat screen TV was nice.
On the negative side:
The WiFi did not work well for our phones (Androids or iPhones.) Worked OK with laptop most of the time.
Not all rooms have fridges and microwaves, which is disappointing.
Our room faced Hwy. 41 and there was quite a bit of traffic noise.
The window looked like it had not been washed (outside) for a good 5 years - hard to see out of!
July 16, 2014
Rated 3.0 out of 5.0 by MadKaos Don't trust your reservation for a specific room
We had 2 youth teams traveling for sports, booked a block of 20 rooms and were guaranteed 13 rooms with double beds. We picked this hotel based on the fact that they promised the most double bed rooms we could find. After checking in not one person in our group received a room with double beds, completely unacceptable!!! We were told the king rooms they forced us into were nicer and that they had a great pull out sofa sleeper, please..... I asked the staff if they would rather spend the night on a sofa sleeper rather than a bed and got a snicker....... they compensated us by giving us a gift certificate for 5 pizzas of which they cooked too early and left sitting out for us when we returned after 10pm from playing a days worth of games........
July 15, 2014
Rated 5.0 out of 5.0 by Colin120341 Friendliest hotel ever
The staff in this hotel are the best ever. They give very useful advice on where to visit. Breakfast is well served with many options including a buffet. There is no lunch but many restaurants near by. Evening dining is limited to bar meals but well cooked and good service.
July 10, 2014
Rated 5.0 out of 5.0 by Traveller12987 Great service
Was drawn to this hotel because of a package deal with the local theater. Coming from far away, I appreciated not having to go to two or three different websites to book my getaway. I was able to get the room, tickets to the play I wanted and was transported there by the hotel. I was happy to not have to worry about getting lost or finding parking in a new city.
The breakfast buffet was excellent! I was glad that we went a bit earlier in the day, as things didn't seem to be replaced on the buffet in a timely manner. This was only due to sheer volume of people in the restaurant i'm sure. The staff in the restaurant were amazing!
July 8, 2014
Rated 4.0 out of 5.0 by Juli63 Shame about the beds
Our family was part of two soccer teams that chose this hotel for a tournament weekend. The hotel was lovely and very clean, the entire staff from top to bottom was exceptional and responsive. They really, really tried to make sure that EVERYONE had a great guest experience and I never felt "condescended to" for being part of a sport's group. The value was definitely there. That said, there is potential for greatness, if only the double beds were replaced with queen sized ones that don't sag into the center. Everything else was perfect, except for the backache I had every morning!
July 3, 2014
Rated 4.0 out of 5.0 by "Doc J" Updated and clean room
room was clean and updated
Shuttle service to and from airport was actually pleasant and the driver was very informative and helpful
Bar was clean and actually nice
July 2, 2014
Rated 4.0 out of 5.0 by Larz401 crummy internet service
The room was fine for a Plain Jane hotel. the breakfast was a waste. I will likely try another hotel the next time I'm in the Green Bay/Appleton area. I would have expected more for the price I paid. From the out side the place looks like a prison. The lobby is stark and plain. The front desk staff was very nice and friendly. That was the only real redeeming experience at this Holiday Inn.
July 1, 2014
Rated 5.0 out of 5.0 by Gervais2917 Service.
Very friendly staff in all areas. I thought maybe there would be a complimentary cocktail or two but that was not offered. The Location of the hotel near the Mall and the Baseball Stadium were major factors in my decision to stay at this hotel.
June 30, 2014
Rated 5.0 out of 5.0 by flpstock Hospitality
The staff did their usual fine job. The milk and cookies in the evening is a nice touch. I will be back.
June 29, 2014
Rated 1.0 out of 5.0 by kcowles2 Dirty bathroom
This is likely the last time I will stay here. I received no recognition for IHG status. Also, the walls are paper thin and I heard noise all night. Security had to knock on neighboring door and ask to be quiet at 1am. That can happen anywhere though. The real kicker is the dirty bathroom: hair and grime were stuck the tub walls! Simply disgusting. The entire building is old and dated but at least clean well! Also, beds are uncomfortable and pillows are terrible. Better choices in Appleton are available.
June 29, 2014
Rated 5.0 out of 5.0 by MsRandy Very nice people and great location
Hotel was right off the interstate and very easy to get to. Right across the street from the biggest Mall in the state. Several really good restaurants around. There was even a "Wal-Mart" close by!!!! I would have no problem staying there again. Hotel was clean and all you had to do was ask for something and they got it for you.
June 26, 2014
Rated 3.0 out of 5.0 by Dietzsl Business travel
Holiday Inn in Appleton is a very clean hotel with very friendly helpful staff. I have stayed there two differnt times in the last two months and staff have always been very nice. The confrence rooms are very nice and clean. Staff were on the ball for keeping water fresh at each break and very helpful. The rooms were clean and there were plenty of nice big soft towels in the room. Only bad thing about room was the bed. NIce king size bed but the bed was very hard and was very uncomfortalbe. Ended up sleeping on the couch in the room because that was more comfortable then the bed. Pillows could have been bigger also to add comfort for sleeping.
June 23, 2014
Rated 5.0 out of 5.0 by Susan C comfortable bed great service very nice staff
Staff is always very helpful. House keeping staff very helpful. Room service hot and fast.
June 22, 2014
Rated 5.0 out of 5.0 by ColBuck Front deck staff outstanding
We cannot say enough about the front desk staff, both day and night. They were exceptional in every respect.
June 19, 2014