Rated 4.1 out of 5 by 487
Rated 5.0 out of 5.0 by HarleyDan Appleton Stay
After having a horrable experience at another chain we moved to the Holiday Inn and rested in peace!
June 29, 2016
Rated 2.0 out of 5.0 by Verified Reviewer Not Up to Expectations
Have stayed in multiple Holiday Inn's over the past years, am a Gold Elite member of their loyalty program, and this hotel was by far the worst I have experienced with this chain.
This hotel was at capacity this weekend, was hosting a wedding on Saturday and was completely overwhelmed by the amount of people staying. It has only one elevator, which took anywhere from 5-10 minutes to arrive, and half the time it arrived full, so you had to wait for another to come. Both days of our stay, there was very little to no hot water in the showers. This seems to be a consistent issue with reading previous reviews. After our first night, we left the next day and didn't arrive back until 5p that evening. Got into our room to find that housekeeping hadn't been through yet. Saw housekeeping turning down a room a few rooms down and asked her about this. The poor woman started crying stating she was all alone and couldn't keep up. I told her she could ignore our room (felt sorry for her), and just asked for 3 new towels for our morning showers. She said she was able to give us two towels only, because she was running low. Seriously? Couldn't give us enough towels to dry off with after showering? We went down to the pool area around 6p and there again, a bin full of dirty towels, no clean towels on the shelf. Again, reading reviews, housekeeping issues seem to be a consistent issue for this hotel.
There were some pro's to our stay. The room was very clean when we arrived, the staff that we spoke with were very friendly, and the location is convenient, right across the street from the mall and right off the highway. However, these pro's don't forgive the negatives we experienced.
Wouldn't recommend this hotel nor do I plan on coming back to this hotel in the future.
June 28, 2016
Rated 5.0 out of 5.0 by Monday22 Great sleep
Really enjoyed a restful night and being able to go to the dining room for breakfast each morning.
June 28, 2016