Rated 4.3 out of 5 by 135
Rated 3.0 out of 5.0 by Larry1280 Average
OK for a one night stay and convient to DFW but would not recommend it for a stay of more than two days.
Rooms are clean and well maintained but dated in there ammenities: No USB power ports, No microwave, Limited TV selection and small business work area.
Pool, Wirlpook, Sanua, and Fitness centers are not well maintained and are very dated.
June 17, 2014
Rated 5.0 out of 5.0 by GoRazorbacks! Customer Service - literally going the extra mile
We had an issue whereby we were told shuttle would be available at specific time but was not. It probably shouldn't have been promised in first place but meanwhile we planned and were dependent on its use. Brent McMillin took ownership of the issue, got coverage for front desk, got a courtesy van and took us to our destination himself. It was just before final George Strait concert at stadium and baseball game. Traffic was horrendous. We had group of 11 with small children that were wound up and loud. Brent smiled throughout and got us to a wedding rehearsal. Great attitude and great service. He saved the day for us.
June 13, 2014
Rated 4.0 out of 5.0 by sophredneck1 AWESOME ROOM SERVICE
THE FOOD IS GREAT THERE AND THE STAFF WAS ALL SO NICE. THANKS FOR A GREAT WEEKEND.
June 12, 2014
Rated 5.0 out of 5.0 by JR2Mystery Friendly Staff!
It is great to have staff members that are always smiling.
June 7, 2014
Rated 3.0 out of 5.0 by CRyan76 Absolutely Average
This hotel does not live up to my expectations of a Crowne Plaza. It was dated and the beds are not very comfortable. In addition, I would not recommend ordering room service, as the staff is obviously short handed and you will be waiting awhile. Oh, and if they make a mistake on your order, be prepared to get the cold shoulder.
June 6, 2014
Rated 5.0 out of 5.0 by s76rotor very helpful staff
Had trouble finding the Hotel from I-30 .Easy once I knew how . Close to DFW
June 5, 2014
Rated 5.0 out of 5.0 by JB088 Great stay
This was a great hotel and I'd recommend it. The only two issues were the air conditioning wasn't as cool as I would have liked, and the bathroom appeared a bit outdated. These were relatively small issues though, and the overall staff made up for it. The staff was wonderful at this hotel - probably the best I've encountered. Definitely would recommend this hotel again.
June 3, 2014
Rated 5.0 out of 5.0 by IanJ52 Good for visiting A T
My wife and I stayed here primarily because we were sightseeing and had booked to visit A T
June 1, 2014
Rated 5.0 out of 5.0 by Marcus1960 Enjoyed the stay
Great Hotel, but kids on 1st week of vacation six flags
May 31, 2014
Rated 5.0 out of 5.0 by saintsbacker72 Close to the Action in Arlington
This hotel was a great value based on the location and proximity to all of the action in Arlington, TX. The only issue we had with the hotel was the actual street location of the hotel (a little hard to get to based on the hotel parking lot entrance). Other than that, we give this hotel a strong A.
May 29, 2014
Rated 5.0 out of 5.0 by Jim in Ca Nice hotel, billing questionable
Nice stay, comfortable and clean... Great desk staff. Only problem I had a billing issue and it is still not straightened out.
May 28, 2014
Rated 3.0 out of 5.0 by Pskwiu1 Needs some work
No IHG platinum acknowledgment which means I did not get my bonus points.. Again, they did not have bottled water (they ran out) for the 2nd or 3rd time in a row that I've been here. Starting to get frustrated with all these "misses". Not nearly enough power outlets near the bed or even in the entire suite. It's just a lot different than other places I stay at with IHG. I hear fixes are coming, let's hope so.
May 19, 2014
Rated 3.0 out of 5.0 by Connie56 Not a great value
As a whole the hotel was good to excellent. However, for what was paid would have expected a bed that did not "dish" in the middle. My husband & I rolled to the middle as if on an old worn out mattress.
Also, we stayed at 2 different hotels for 2 prior nights. We paid $10 less for the rooms, but had free breakfasts. Had to pay $10.99 extra for breakfast for a room that cost $10 more at Crowne Plaza. Everything else being pretty equal.
Not real likely to stay at a Crowne Plaza again. Only stayed since it was the recommended hotel for seminar attending.
April 2, 2014
Rated 2.0 out of 5.0 by Gary12345678 2 night business trip
This was not my most pleasant visit to the Arlintion Crown Plaza. I had tickets to the Cher concern so didn't arrive until after mid-night. Encountered the front desk person who was so busy compiling papers she didn't seem interested in getting up to greet me or enquire why I was at the front desk. I walked over to where she was seated to be checked in. As I am checking in she hands me a paper I must sign to confirm I understand the policy on smoking and that I will not smoke in the room. Once checked in I proceed to my room. I open the door to a room that has clearly been smoked in. I immediately contact the front desk but am told there are not other rooms available. I asked that she document this room smells like smoke so I don't get charged but was also hoping they could spray something to remove the smell. That didn't happen.
Before going to bed I set the thermostat to 68 as I like to sleep in a cool room. The current temp was 75. When I woke up the next day the temp was still 75. I called the front desk who said they would send someone up. I then left for my business meeting. When I arrived back at the motel at 9:30 the room temp was still 75. Once again I call the front desk and an extremely nice maintance man arrived within minutes. He says sometimes the rooms get to cold and they turn off the cold water return which regulates each room A/C. Within minutes the A/C was fix and working properly. I can not say enough good things about the maintance person, I wish I had gotten his name. Unfortunately I can not say the same regarding the front desk help.
April 1, 2014
Rated 4.0 out of 5.0 by JaqueS Great King Suite, Great Staff Response
Check in was so fast. Very nicely furnished rooms with very nice linens. The tub was slow draining the first night when we showered. Reported to front desk and it was fixed while we were out the next day.
A false fire alarm occurred at 5:30 a.m. which made for a horrible morning for many people. Also, the hotel, and fire department allowed a vehicle to remain parked in the fire lane just behind the building which would make it difficult for a large truck to leave the parking lot, so we can't stay again.
A guest staying for vacation or regular business who can use all the great features of this hotel will definitely enjoy it, but for those of us who work events long hours and only get to enjoy the nice bed and shower, and with concerns over getting a large truck out of the parking lot at 6 a.m. it does not work well, and is too expensive.
March 28, 2014
Rated 4.0 out of 5.0 by Akers1313 Spring Break
My family enjoyed our stay. My granddaughter had a blast at the pool and really enjoyed the glass elevator. I am grateful to the staff for finding the charger that I forgot to load. That has kept me out of the doghouse.
March 14, 2014
Rated 4.0 out of 5.0 by Stem incredible staff
The staff here is amazing. I have stayed here many times over the past couple of years. Rooms clean, little dated. Breakfast could be better but you get what you get at a buffett, way overpriced. Like the location, parking, safety of the hotel. The staff makes you feel welcome. Rooms are comfortable and always clean, decor is dated but that is not much of an issue. Overall great place to stay.
March 13, 2014
Rated 5.0 out of 5.0 by S W 81 Friendly staff and great location
I found that the hotel employees at this Crowne Plaza were pleasant and they really helped us enjoy our stay. The location of the hotel is just on the other side of the freeway from 6 Flags and "Jerry's world". Lots of restaurants right down the street which the shuttle can run you to.
March 11, 2014
Rated 5.0 out of 5.0 by Janiegirl Great Hotel
Bed and pillows were very comfortable. Stayed here for business and will be coming back!
March 9, 2014
Rated 5.0 out of 5.0 by Lp2929 Bed side
Need universal plus for device such as phones and tablets
March 8, 2014
Rated 5.0 out of 5.0 by CaliforniaT Great Service
Staff was amazing and our suite was huge. The kids loved the indoor pool.
March 1, 2014
Rated 4.0 out of 5.0 by Neverhome1234 Great Hotel
First time at this location and was pleasantly surprised. Will visit again
February 4, 2014
Rated 5.0 out of 5.0 by IamJohnGalt Great sleep
Found the property to be clean and well kept. Very nice staff, however I was placed right next to other lodgers even though the hotel was practically deserted. Other than that, a very nice place to lay your head. Did not use the bar or swimming pool. There is a Starbucks in the common area. Very good wireless internet. TV selection was also good.
January 7, 2014
Rated 5.0 out of 5.0 by Bcole Bar tender
Jason the bar tender was outstanding. He was very friendly and treated us as if he had known us all of our lives
January 3, 2014
Rated 5.0 out of 5.0 by Cassandra66 Round Rock Jr Dragons
Everyone was very pleasant and helpful with anything we needed
Great place to stay
December 30, 2013
Rated 3.0 out of 5.0 by BusTraveler69 Business Trip
I have stayed at this Crowne Plaza on many occasions in the past and unfortunately this one was the worst experience I've had there. Generally I was satisfied, but the property appears to suffering from a little neglect. The atrium area was very noisy this time, which might have been due to holiday parties or some large groups staying, but at 11pm I was preparing for sleep and it was still very noisy. I would have expected a hotel employee to try and alert the crowd that it was late and people are trying to relax and sleep. The sofa in the living area is very uncomfortable to sit on, cushions sink down and there is little to no support. The worst part of this stay was my room was not cleaned on my last evening at the hotel, not a huge deal since I was on business alone, but if I would have had multiple guests with me, that would have been unacceptable. Due to the convenience of the location for my business I will probably stay again, but I may look to other properties in the near future.
December 24, 2013
Rated 4.0 out of 5.0 by Derf563 Football Weekend
The overall stay was wonderful. The restaurant and bar were overwhelmed after the game. The wait just to get a drink was 30 minutes and about an hour wait after you ordered food.
The shuttle service after the game was a mess. After being told where to meet the shuttle, people arrived and waited in line. When a shuttle arrived they loaded the people with children first ignoring the line and ignoring the people who were there first. When another shuttle arrived there was chaos and almost fighting to board the bus to avoid being left again. 45 minute shuttle ride to go 3 miles.
December 19, 2013
Rated 4.0 out of 5.0 by Lino9 Great Staff & Frontdesk
Stayed ion the double suite over looking the ballpark and stadium great view to wake up too. Front desk staff made the stay as they were friendly and accomodating for shuttle services and room needs. Rooms were spacious and very clean. Special thanks to Haly and Stephanie for taking care of us even though the Cowboys blew it versus Green Bay
Thanks again and will definately stay there again
December 19, 2013
Rated 4.0 out of 5.0 by KeithHouston Accommodating Stay
Traveled to Dallas for the 50th anniversary of the JFK Assassination with family - mainly for my father. As I was with my mother, father, and sister this hotel was a no-brainier because of the exceptionally fair rate for the two queen suite. A separate room with a TV and sleeper sofa were highly desirable.
The top floor was designated as a quiet zone on weekdays which is also a plus.
The IHG Lounge for platinum members was also greatly appreciated.
Though I must admit the room we were in was a bit tired and worn out. There were noticeable damages (peeling wallpaper, worn carpet) all across the room.
Since the price was right, such imperfections were given a pass by myself and family.
Management was able to provide a microwave to me at no-cost thanks to IHG status. That was highly appreciated.
Travelling solo I would likely stay elsewhere, but with 3 or 4 people this is a great hotel for the price.
December 13, 2013
Rated 2.0 out of 5.0 by SteadyTraveler No your typical Crowne Plaza
Room was drafty, outdated, and noisy. We were situated right next to a group of party goers. They were loud late into the night and the extremely hard bed made it difficult to get a good night sleep.
Although the restaurant staff and food was decent and the location is ideal, I don't think I would recommend this hotel to our visiting clients.
I've had much better stays at other IHG hotels and would encourage this location to update and/or clean the rooms a little more thoroughly.
December 11, 2013