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Rated 4.1 out of 5 by 299 reviewers.
Rated 4.0 out of 5.0 by Good location and service I prefer staying at this hotel when I travel to this area. It is located near the airport and many places to eat. The hotel is very nice, quiet and has a great staff. October 16, 2014
Rated 5.0 out of 5.0 by Comfortable Room and great service An awesome stay espeically during the Army Ten Miler. I enjoyed my stay and the staff was very friendly and willing to assist October 15, 2014
Rated 3.0 out of 5.0 by Comfortable, but needs improvements This hotel was nice and clean, and in a good location. We had a few issues, but not sure if it will deter us completely from staying there again. Everytime we left our room for the day, when we came back our key did not work. I did not like that you have to pay for parking when you are a customer. We usually stay at Holiday Inn-Rossyln that includes parking and breakfast buffet. This hotel had neither. Service was exteremly slow in the restaurant, definitely needs more staffing. My food was very late, dessert was brought out 20 minutes after we paid, and never recieved extra food that was ordered. Staff was nice and corrected errors, but just became an aggravating experience. October 14, 2014
Rated 3.0 out of 5.0 by Disappointed Stayed 2 nights of an 8 night trip - some areas needed a refresh, overall the room was clean, the bed comfortable, and most staff were friendly. Unfortunately, the shuttle service was unreliable - we had to call to be picked up from the metro station - waited 30 minutes while all the other hotel shuttles came by, then we called again, waited another 20 minutes until the Holiday Inn shuttle finally came. All the other hotel shuttles had come to the station 2 or 3 times in the 50 minutes that we waited. This service was one of the main reasons we chose this hotel. Also - breakfast was not only mediocre - but it cost more for our breakfast than we paid for our dinner the night before, at the same hotel restaurant. And they didn't have cream or half & half for our coffee. They had milk and coffeemate. The second day we ended up getting coffee at McDonalds next door - where we saw some of the hotel staff getting their own coffee... sad! There is no complimentary coffee offered in the lobby - there is a fee for the lobby coffee (and only coffee mate there as well) October 13, 2014
Rated 4.0 out of 5.0 by A night at the HI Crystal City A very nice property. Convenient walking access to all of Crystal City. Staff are always attentive even in midst of dealing with another bus tour arriving. That's a nice touch for a busy property. Bar/lounge is a pub atmosphere. Decent food at a fair price for DC. The staff are great there too. All in all a great place to stay. October 13, 2014
Rated 3.0 out of 5.0 by Average Stay in DC. Hotel lobby was neat and clean and front desk staff were friendly, albeit slow, and check-in was somewhat efficient. Rome was average, bathroom was very dated and shower could have used any kind of update. Room was quiet and temp was comfortable. Could have used a friendlier driver on the airport shuttle which was my last impression of the hotel. October 12, 2014
Rated 4.0 out of 5.0 by Holiday Inn Crystal City, Nice Hotel Hotel is nice as I've stayed there a few times for business. I usually never have a problem. I was in a room that was at the end of the hall way by the ice maker and the ice maker was a bit loud and I heard everyone that got ice. I would stay away from rooms that end in 03 and 04. I'd still go back and still recommend the hotel for business or pleasure. October 12, 2014
Rated 4.0 out of 5.0 by Comfortable bed but there is no HDMI cable for tv connection Over all services are cool, the front desk are very helpful and provided a lot information about travelling. However, when I try to ask for HDMI cable for tv connect around 10pm, the technical staff on the phone are not friendly at all. October 11, 2014
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