Rated 4.1 out of 5 by 163
Rated 3.0 out of 5.0 by snazzySF Don't eat at the restaurant!
I am a Platinum IHG member and have been for a few years. I stayed here for 2 nights in the "Snowmagedon" of 2014. The first night I went down to the restaurant / Pub to eat dinner. I had a tap beer that tasted like they hadn't cleaned the taps in months. I got terrible service and I was sitting at the bar. Let me put that into context. The female bartender was talking to a guy she obviously new at the end of the bar and didn't pay attention to me that well. Then the manager came out and was ripping into the bartender about something and she left the bar for like 15 minutes while now the manager was attending to other guest out in the restaurant. I had no service what so ever. Then the bartender came back and got me another bottle beer and brought my food. I didn't see her again for another 15 minutes as I waited for another beer. The food was not good. It was eatable but that was it. I did not order any more food from the hotel. It was not good.
Overall the hotel was good, Front desk staff were great as I was getting cancelled flights and they were very accommodating. The room was small but very nice. Fitness room was good. All and all I would stay in the hotel again but never, ever eat there. I will be trying to find a better IHG hotel in the area for next time I travel to DC.
February 27, 2014
Rated 5.0 out of 5.0 by jaws74 Excellent Service
This trip was rather stressful as my flight was delayed for several days due to the local weather.But, the bright spot of that trip was this hotel and its incredible staff. Yannick,Janna,Sophia,Mario,Patricia ,Gratziawere fantastic employees. They were true professionals in all of my interactions with them. I would list the entire staff,but, unfortunately I did not catch their names. The room was very nice and comfortable. It was rather large for an airport hotel. The restaurant served good food with excellent service. I highly recommend this hotel.
February 27, 2014
Rated 5.0 out of 5.0 by Larry Legend Excellent Business Trip Hospitality
Wow, the Hotel staff provided exceptionally good customer service. They remember your name!! I know that that does not really mean anything but it does make you feel at home. I travel 50% of the year for business purposes and felt very comfortable here. I was even asked by the cook at the Irish Pub in the Hotel as to how my meal was. I am just an ordinary working person; therefore, no need for special attention. I would recommend this Hotel to anyone.
February 24, 2014
Rated 2.0 out of 5.0 by LadyJEsq If it weren't for the pillows, I would rate a one!
I was extremely disappointed in so many ways with our stay here. First, I was shocked to see that there wasn't a microwave/fridge in the room, which I thought would be given that we had an extended stay. It wasn't until after we arrived, that I found out it would be an additional $20/night for both. We spent a lot of money on food expense because of this lack of notice. Also, we ordered room service from the restaurant within the hotel for our first two nights. After that, I decided it would be cheaper to simply go down to the restaurant and pick up the food, and I was surprised to see that there were Daily Specials that we could've taken advantage of the previous two nights. Why weren't these Specials listed in the menu?
Then there was the "coffee maker" that's listed as being in the room. Being that we're coffee drinkers, this was a huge plus for us. However, once we arrived we saw that the "coffee maker" isn't a traditional coffee maker (not even a coffee maker but a machine) that only used it's own filters and coffee. This would've been nice to know given how much coffee we had brought. Then there is the matter of the cream/sugar/stirrer. One would think that given the fact that the hotel touts itself as Green, that they wouldn't waste so much plastic by having only single serve cream/sugar/stirrer packages. Each package contained just one of each item. So, if you're a person like myself who likes a lot of cream, and even more sugar, well then you have to open A LOT of packages. I had to call down each day to get about 20 packages sent up to the room for me. After the third day, I just gave up on my morning coffee. As a coffee aficionado, this was a huge disappointment.
Even though we were booked for 6days/5nights, our room was only changed twice during out stay. Having stayed in many hotels throughout my lifetime, I was truly shocked by this lack of service.
Not that we were here to watch TV, we thought it odd though that the TV listing left in the room, didn't match the channels provided. I was also surprised to see a lot of the digital channels being provided. As someone who recently got rid of cable, it was interesting to see that almost all the channels I have come to know in the last 4 months, this hotel had. I'm not sure how they can claim that they offer cable.
The only positive I can say about this hotel is that they have extremely comfortable beds and pillows. So comfortable, I was this close to trying to fit a couple of the pillows in my luggage (I knew it would be hard to find the EXACT pillow). I refrained, and have recently purchased a pillow that I hope will be similar, but that tells you how comfortable they were. The pillows were so comfortable, it made the other negatives more bearable. However, they weren't so comfortable, that I can recommend this place.
February 4, 2014
Rated 5.0 out of 5.0 by rcos Good Service - Great Location
We stayed at this hotel during a one day trip to see the nation's capital. Our flight arrived at 8:00 AM and we came to the hotel wondering about a baggage check - not only did the staff offer early check in for us, they assisted us in planning our day with the Metro and free Shuttle Service to see the capital. We were able to check into a clean room around 9:00 AM, and had a wonderful stay. The staff was very friendly, and the concierge was more than willing to assist us with the shuttle to and from the local Metro station.
Our only suggestion was for the food choices - one diner was undergoing renovation, and the food we received at the other diner was "fair" but it didn't feel like we got the food we paid for. Other than that, we had a great stay, and I would highly recommend this location to others. The room was quiet, comfortable, and new.
January 24, 2014
Rated 3.0 out of 5.0 by Brad8675309 Good Value and Location
Pros: Good value for a hotel close to all the memorials in DC. Clean room, excellent staff, and fine food within the hotels restaurant. Safe parking at the hotel (for a nightly fee). Pay the extra $9.00 dollars for the breakfast. The coupon paid for everything on the menu in The National Diner.
Cons: Web site should have posted O'Malley's Sports Pub was closed for renovations. The Diner did serve items from the pubs menu along with a full bar. Two very small TVs were setup to watch sporting events.
Exhaust fan in bathroom was very loud with no separate switch to turn it off.
I needed two rooms for my families stay. The Holiday Inn Web site would not allow selection of second room type so I had to make two reservations.
January 17, 2014
Rated 1.0 out of 5.0 by Thomas37 Good Value and Nice Place
Nice hotel, well located. Good value for car parking while on trip.
January 8, 2014
Rated 4.0 out of 5.0 by Boilerplater A near-perfect room
If I could create my ideal bedroom, this would come very close! Good proportions and layout, not cramped at all. Bed was very comfortable. Considering how much better I slept, I may have to break down and try to find one like it. Overall, I like the way Holiday Inn is re-doing their rooms. It shows what an improvement you can make with good design and good choices in furnishings. Being on an upper floor, we didn't hear any noise from the busy highway it is on. The gym was also very nice, clean and well-appointed. The elevator cabs were a little beaten up and the card-key system to get to the room floors did not always work. I encountered one other guest who was having the same problem. In the parking garage, a power-washing and paint could go a long way towards making it seem more cheerful and not run-down.
Overall, it was a good deal.
January 4, 2014