Rated 4.0 out of 5.0 by susieque Initial Reception
The young man on duty on my arrival needs additional training in receiving guests. I already provided this information to your Manager..
June 16, 2013
Rated 5.0 out of 5.0 by Michelle44 Great service
Staff is very friendly and helpful, beds very comfortable, rooms good sized, restaurant has good food and prices aren't bad. Will definitely stay here again when returning to DC. Only downfall is pool was being worked on during our stay and there is no hot tub
June 7, 2013
Rated 5.0 out of 5.0 by JayH1 treated like a guest
Every at the hotel is super friendly but professional. You are their number 1 concern. That is a hard line to tow.
Has a minor problem with the TV and five minutes after telling desk clerk there was someone at my room to see the problem. Was a loose cable connection
Also like the fact you park your own car in the spacious garage. Make for quick entry and exit.
Great location with many good restaurants within walking distance
The coffee shop for breakfast has lot of windows and feels like you are in a sidewalk cafe.
June 1, 2013
Rated 4.0 out of 5.0 by Keeo Good hotel when visiting DC.
Good value,good location, friendly service. Will definitely stay here again.
May 27, 2013
Rated 5.0 out of 5.0 by Scarlton71 Great Customer Relations Treatment
I recommend this hotel with no reservation. The staff is what sets it aside from the other hotels. From the shuttle drivers, to the front desk, to the cooks and maids. All go out of their way to make your experience wonderful. I cannot express how great I was treated. I stayed with them for 4 weeks. I was treated the exact way all four weeks.
May 26, 2013
Rated 4.0 out of 5.0 by TerryRD Room was comfortable but check in clerk needed social skillls
Overall for cleanliness and comfort, my stay was fine. My biggest issue was I was coming for my son's college graduation. I had driven for over 8 hours to get to the hotel in time to check in at 1pm and make it to the 3pm graduation. The abrupt clerk at the desk promptly informed me of no check ins until 4pm. I explained that I was tired and sweaty and wanted to shower and change clothes to look nice for my sons' graduation. He said I could use the public restrooms or I might be able to get a room after 2pm. He was quite curt and abrupt with me and had absolutely no compassion or sympathy. So, I was forced to schlep my bags from my car to the public restroom to try and wash up and change clothes in a toilet stall. How humiliating. Was not my finest moment. I would recommend he get additional customer service training. No matter no decent a facility, if you do not have customer service, you really have nothing.
May 25, 2013
Rated 4.0 out of 5.0 by jpt2 Still have not recieved a copy of my invoice.
I requested a copy of my invoice via e-mail, and was assured that I would recieve it shorlty after checkout. Thus far, I have not recieved it! Very unhappy.
May 24, 2013
Rated 4.0 out of 5.0 by Professional108 D.C trip
Great location for traveling to DC. Shuttle service was available when needed to the metro and back. Staff were very attentive. Only issue was the slow service in the diner down stairs.
May 21, 2013