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Rated 4.1 out of 5 by 227 reviewers.
Rated 4.0 out of 5.0 by Good value hotel Hotel was in good location and nice area. Staff was not rude but not overly friendly either. April 9, 2013
Rated 2.0 out of 5.0 by Horrible experience but a nice room Probably one of the worst hotel stays I've had. While the room was nice, everything else was terrible. On night one I waited 1 hour for a meal I ordered. When I received the meal, it was wrong. While I waited, the diner was in shambles. Employees were yelling at each other in the kitchen. There was one lady as a waitress/cashier/room service attendee. She was highly disorganized and confused. The kitchen staff was placing receipts on top the prepared food and I saw little to no hand washing. The next day, the manager was extremely nice and tried to fix the situation by giving me a free breakfast coupon and told me to call the next morning. The next morning the service was equally deplorable-rude staff, cold food, wrong order, no silverware. Really, other than the room and the 1 interaction with the manager,,nothing else was good. I would definitely not recommend, April 6, 2013
Rated 5.0 out of 5.0 by Stayed Twice, Great Experience Both Times! Love the shuttle to the hotel from either the crystal city metro or the national airport, all free rides! Hotel is close to everything, CVS drug store and convenice stores close by and in crystal city and nearby restaurants, hotells and a Harris Teeter big grocery store close too! Nothing not to like here. April 2, 2013
Rated 4.0 out of 5.0 by Staff The staff at the hotel and the shuttle driver John went above and beyond expectations, they are the main reason to stay at this hotel! March 29, 2013
Rated 5.0 out of 5.0 by Excellent "base" for tourists! A nice quiet hotel, excellent staff. Appreciated that they put groups on lower floors so top floors were nice and quiet. Short walk to Metro station but handy for drive to Mt Vernon. An excellent choice, we will stay there again! March 27, 2013
Rated 4.0 out of 5.0 by A nice hotel and a very friendly staff! This is a great place to stay when in the Washington, DC area. Convenient to Reagan National Airport, and the DC Metro. Perhaps my favorite part of my stay was the hotel shuttle staff. They would bring me to the Metro and the airport whenever I needed to go. It's only eight blocks to the Crystal City Metro, which is a nice walk, but it sure is nice to get a free ride if the weather is bad or if you are tired. I recommend this hotel! March 18, 2013
Rated 3.0 out of 5.0 by Solid, not great Decent location: close to the Metro but not the most pleasant walk. A solid hotel, but maybe a bit overpriced for the overall quality. March 18, 2013
Rated 1.0 out of 5.0 by Recent Stay at Hotel Warning: They charge different rates for each night. This is quite significant if you are traveling on government business for multiple nights. I traveled to Arlington on official government business and made my reservations seeking a government rate. When I checked out I was charged different rates for each night, and they refused to provide an average invoice that I could use for reimbursement. Approval to be reimbursed has involved three levels of government, and I still don't know what will be accepted. This location will never again be used. March 8, 2013
Rated 5.0 out of 5.0 by Comfortable and great service I stay at this hotel every time I am in DC which is about once a month, excellent staff always willing to help, the dinner has good food. The hotel provides shuttle service to and from the hotel or the the metro. My stay has always been good at the Holiday Inn National Airport.......Ron February 27, 2013
Rated 5.0 out of 5.0 by Good experience at a good price. This Holiday Inn was a good experience. The room was clean and comfortable. They provided an early check-in upon my request. The shuttle to Reagan National Airport and to the Metro Station was frequent and the driver was pleasant. And the price was very reasonable for the DC area. Would stay here again. February 25, 2013
Rated 5.0 out of 5.0 by very friendly and helpful staff close to airport and convenient transportation, easy walking distance to metro and crystal city February 23, 2013
Rated 4.0 out of 5.0 by Excellent Place to Stay One of my favorite hotels in the area. They comp breakfast for Gold and Plats; would not stay there without that. Good exercise room. Very helpful staff. Reasonable rates. February 20, 2013
Rated 4.0 out of 5.0 by My stay National Airport/Crystal City Please note, location and comfort, will be worth it to stay here again, in the future. February 15, 2013
Rated 5.0 out of 5.0 by Fantastic Last Minute Stay My daughter called with a last minute "girl's night out" at the Kennedy Center. Since I work in Crystal Ciy and my daughter in DC I did not want us to deal with traffic before the show or the next day when we both would need to be at work. At the last moment I booked a room after over 2 hours searching for a good deal. I can truly say that I was greatly surprised and impressed from start to finish. From booking, to the actual checking in -- the service was fantastic and the staff helpful. I don't remember the name of the gentleman at chek-in but he helped me with getting a cab to take us to our evening outing and this reputable company (Red Top) was very clean and dependable. Even during check out, Candice was helpful about parking. I plan to recommend this hotel to all of my co-workers and guest speakers that come to our agency. Again, a wonderful and stress free visit. February 14, 2013
Rated 5.0 out of 5.0 by Inauguration week-end We often stay at Holiday Inn all over the world. The experience was the best, with extremely helpful and friendly transportation staff as well as front desk, diner and cleaning staff. Thank-you January 27, 2013
Rated 5.0 out of 5.0 by Great facility From picking me up at airport, front desk, housekeeping, everyone made me feel comfortable. The front desk was exceptional. January 16, 2013
Rated 5.0 out of 5.0 by Great service and comfortable I could not ask for anything better! It had been a long day airport hopping, and I was really looking forward to getting a good night sleep! The room was perfect!!! Check-in was quick and friendly! I would stay here anytime, especially it being so close to the airport! The airport shuttle is an added plus! Thank You! January 15, 2013
Rated 5.0 out of 5.0 by Stay/Park/Fly Great hotel to stay park and fly out of National Airport. The van driver was very helpful. January 4, 2013
Rated 5.0 out of 5.0 by Very Nice! Staff was very friendly and accommodating to my needs. January 4, 2013
Rated 2.0 out of 5.0 by Good facilities...ends there. Took advantage of the stay and park during our holiday trip. Parking facility is great and covered and the room was clean and comfortable. The website did not mention that the shuttle service to the airport was not 24 hours so ended up having to take a taxi anyway. This alone will remove this hotel from being our "go to" place when we travel. The morning desk agent was less than helpful when he told us that the taxi would take 1 hour. Good thing we are experienced travellers and hailed our own cab out front of the hotel within 5 minutes. Another family was waiting in the lobby and had been (and I believe would have) for the entire hour waiting on the taxi and potentially missing their flight for Christmas. Unexcusable. Will not return. January 4, 2013
Rated 5.0 out of 5.0 by A relaxing day Used my Priority Club points to get a room the Airport and where I work to rest up before taking family and friends to the Washington Wizards game that night. After an early afternoon holiday release, the quiet and comfortable room was a reastful place before we went off to the game. Then back to the hotel to sleep, have a great breakfast, then drive the 1/4 mile to work. I live 30 miles away and having the hotel near my work and near to downtown was the perfect amenity to a grand evening of fun for friends and family. The fact that the Wiz lost did not dampen our fun. January 3, 2013
Rated 4.0 out of 5.0 by A confortable bed in a good structure I spent 3 nights here and I'm overall satisfied: the staff was very kind, the breakfast was simply gorgeous (as it's a proper free full meal at the hotel restaurant# and the room was confortable, esle if a bit too noisy when A/C is turned on #and as you cannot open windows, this could become a problem). The position was good, expecially for who have business in the Pentagon or National airport area, but allows also to easily reach downtown and the National Mile, as metro station is not to far on foot or by the free shuttle provided by the hotel. December 18, 2012
Rated 5.0 out of 5.0 by Management Cares I had an issue while staying at this hotel in which the manager stepped in & took care of it personally. This meant a lot me and I was very impressed in the way it was handled. At the end of the day, this type of customer service is meaningful. December 9, 2012
Rated 4.0 out of 5.0 by Park & Fly a Great Deal We stayed one night and parked the car for the week, using the hotel shuttle to get to Reagan airport and back upon our return. The price paid for this package was a great deal, the hotel was close to the airport, the shuttle driver was prompt on both ends of the trip. The only hitch we had was that we'd requested a rollaway when we booked the room but it wasn't there when we checked in. Otherwise, easy and seamless. December 8, 2012
Rated 1.0 out of 5.0 by Won't stay here again I stayed at this hotel after the Army Ten Miler. I tried to check in about 4pm but was told there were no rooms clean even though I had a reservation. My friend and I were forced to sit in the lobby with our bags and wait until a room became available. The staff did nothing more than to say the clearning crews had not completed all rooms because there were late check outs from the run. I also didn't receive any recognition for being Priority Club Member. Late that evening my friend forgot her key so she was waiting in the lobby until I returned. Because her name was not on the reservation they would not give her another key and threatened to call the police if she didn't leave the lobby. The hotel staff made no attempt to contact me themselves to verify she was staying with me. I stayed at this hotel a few years ago and didn't have any issues but I will not stay here again nor will I recommend it to anyone else running the 10-miler. November 29, 2012
Rated 5.0 out of 5.0 by Best staff in housekeeping, van drivers, restaurant and reception/lobby This is a very friendly hotel that will accommodate you and make you feel very welcomed. Enjoy your stay! The restaurant downstairs is excellent in service and food and price and quality and quantity. Everyone is pleasant and theyhelp you in making your stay in D.C. a most memorable one. November 20, 2012
Rated 4.0 out of 5.0 by Great service, good location I have stayed at this particular hotel location, three times in the recent past for business trips to DC and Arlington; and am planning a return trip in a couple of weeks. I haven't had an unpleasant experience. The service has never disappointed and staff is attentive to customer needs. Rooms are very clean and accomodations are much better than most Holiday Inns, catering to tourist traffic. Hotel has an on-site restaurant and meals aren't bad. If you want to eat off-property, there are a multitude of choices, varying in price range, from fast food to high-end dining, within walking distance. My biggest complaint is paying for parking, but at least, it is less costly here, than other hotel properties in the area. November 20, 2012
Rated 5.0 out of 5.0 by Double Queen Room We were there for 3 nights for Veteran's Day ceremonies, and we had an excellent experience. We had a double Queen room, and it was plenty large enough. The breakfast buffet was great, and we ate dinner in the restaurant as well. The food was great. The staff was also very courteous and helpful. November 17, 2012
Rated 2.0 out of 5.0 by Ok experience The reception staff was not consistently polite nor helpful. The shuttle on weekends has limited schedule, would have been helpful to know this prior to booking location. The restaurant is awesome with great wait staff. November 16, 2012
Rated 5.0 out of 5.0 by Great Service and love the rooms Love this place for a girls weekend get a way trip. Have stayed at least five times this year and plan to stay again in the coming weeks. Wish they had late checkout though. November 12, 2012
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