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Rated 4.1 out of 5 by 276 reviewers.
Rated 5.0 out of 5.0 by Service and location The staff was excellent. Candis at the front desk was most helpful. Room was clean. The restaurant had an extensive menu for breakfast and got us off to a good start for the day. The hotel was within walking distance to the Crystal City metro stop for easy access to sights in and around DC. We took the shuttle to the station and then walked back to catch great dinner options at restaurants on 23rd St. We had stayed here a few years ago and will choose this hotel when we return to the area. May 15, 2013
Rated 4.0 out of 5.0 by great staff Thank you so much for all the special accomdotions on our group's trip to DC. The facility was wonderful and the staff was always friendly. I especially want to commend Marco who served in the banquet breakfast and pizza party our group had while we were there. He went so above and beyond and was so accomodating to my family and my daughter's special needs. Thanks so much, it was a wonderful experience. My biggest complaint was the pub/restaurant. Our group went out of our way to make sure the hotel knew that 70+ guests would likely be eating upon arrival. We waited well over an hour for cold food and high prices. There was only 1 staff to serve the entire bar and restaurant--simply unaaceptable. One visit was more than enough to convince us to eat elsewhere, Overall we had a wonderful trip and the staff was very accomodating. May 10, 2013
Rated 4.0 out of 5.0 by Nice clean room. We were there for a reunion and all seems to have gone very well. The restaurant evening staff when we got there after a long plane ride seemed to be tired and overworked, but very pleasant. The staff did not provide frresh towels and toiletry items on the second and third day. Good thing we had our own. The people were there to see made our stay outstanding. May 2, 2013
Rated 4.0 out of 5.0 by Nice Stay This hotel is very convenient to the Reagan Airport, The rooms are comfortable, the staff is extremely helpful, curteous and quick to greet you each time you walked in. Shuttle service was very good. Room was comfortable. May 1, 2013
Rated 4.0 out of 5.0 by Good experience Overall it was a good stay and I like the hotel environment. April 26, 2013
Rated 4.0 out of 5.0 by Great hotel and service...amenities? Really enjoyed staying in your hotel and the staff was truly welcoming and supportive. Couple minor items I hope can help. There is no TV in the Fitness Center. I actually left my head phones in my room as I figured I would keep the TV on...no such luck. The Pub is a great location, but the food was lackluster and not quite up to par with the price and what I was expecting. Enjoyed the rest of my experience and will visit again. April 23, 2013
Rated 4.0 out of 5.0 by Great Service The hotel staff was awesome. Candice works at the front desk and Yannick is the office manager. They provided superior customer service and they greeted me with a smile every time I came and went. April 22, 2013
Rated 4.0 out of 5.0 by great stay, convenient to downtown This hotel is very convenient to the Reagan Airport, and all sites downtown. The rooms are comfortable, the staff is extremely helpful, and the shuttle service very easy to arrange. April 22, 2013
Rated 5.0 out of 5.0 by Comfortable bed and room and very pleasant staff. Stayed for 3 nights in April 2013. Desk staff and shuttle staff were very polite and accommodating. Room was clean and bed was comfortable. I would/will book my stays here again. April 21, 2013
Rated 5.0 out of 5.0 by Great location and wonderful service We chose Holiday Inn at National Airport because of their Park and Fly option. The room was very comfortable. The hotel was very easy to access (not a given in Crystal City). But most important to us, the shuttle service to and from National Airport was superb. The driver was prompt, very courteous, and very helpful. We will definitely use this hotel again for trips to/from National Airport. April 18, 2013
Rated 1.0 out of 5.0 by Lacking in ALL AREAS I had tribble time finding the Hotel, even though I called your listes number, I was not connected to the Front Desk, where local people may have been able to give directions, rather I was routed to service personnel outside the area, who were trying to guide using Google-Map! The stay was lousy, the room was not cleaned from previous guests stay(junk on the counter, etc.). I would like to GET FULL REFUND for this stay. April 17, 2013
Rated 5.0 out of 5.0 by Awesome SERVICE at a great price for DC area. This was a great stay and a great decision. The Staff was very helpful with storing luggage while I went to work. They provided hotel shuttle to drop me off to customer site within surrounding areas and I called later and they picked me up. I saved on travel expenses with this awesome service and the drivers were very helpful and friendly. Even though the hotel didn't have a breakfast service; they provided complimentary breakfast passes to the adjoining restaurant. That was great to have breakfast buffet complimentary. April 16, 2013
Rated 3.0 out of 5.0 by Staff misrepresented distance to nearest subway station over the phone Over the phone, upon determining whether to use this hotel for a business trip, staff indicated that the subway was "right across the street." It is actually a 10 to 15 minute walk. Also, i attempted to use the restaurant for my first evening's dinner. When I walked in there was one other customer and two staff hanging t-shirts. I assumed that one of them would come over to serve me once they were done. However, once done they both disappeared. I waited about 10 more minutes. One of them reappeared a couple of times but made no attempt to serve. Assuming that they were maybe not open, I went over to the bar to speak to the server the next time she emerged. She came out carrying a salad for the other patron. I asked if they were open, and she said that yes, they were. I said that I had been waiting, and she said, OK, just sit down. She did not attempt to apologize for ignoring me earlier, so i left. On the other hand, the staff at the front desk, in the gift shop, and the shuttle drivers were wonderful. April 16, 2013
Rated 5.0 out of 5.0 by Great Customer Service From the check in to the shuttle bus staff, everyone was very helpful. For example, I asked for a taxi to be called, which they were happy to do, but the shuttle driver said it would take 15 minutes usually for a taxi to arrive, so he took me down the street to a "full-service" hotel that had a line of waiting taxis...saving me time! Also, many restaurants to choose from that are walking distance. Don't miss the Kabob Palace, open 24 hours/day. Absolutely divine food. :) April 16, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent stay. Room was very clean and staff was professional and friendly. April 12, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service, clean, comfortable room. I was pleased with the ease of checking in and out. Our room was Great! Clean and comfortable. There was no noise from other guests or from traffic. I would definitely recommend this hotel. April 11, 2013
Rated 5.0 out of 5.0 by Great hotel, but shuttle service spotty at night The hotel was great and the staff was fine. I arrived late at night (after 10pm), however, and could not connect to anyone by phone (I called multiple times and kept ending up in dead ends on the voicemail system) to get a shuttle from the airport. I took a cab (not too expensive) and the staff was totally apologetic and gave me a free breakfast coupon to make up for the system not answering. April 11, 2013
Rated 3.0 out of 5.0 by ok stay Room was ok but there was a peanut on the floor between the wall and bed. It was there our entire stay.Housekeeping needs to actually vaccum the rooms I'm a priority club member and was told they upgraded me, with one bottle of water a granola bar yea.. April 10, 2013
Rated 5.0 out of 5.0 by Great spot in DC area! The Inn's shuttle was amazing! Dropped us off and picked us up from the METRO stop about three blocks away. Very friends, clean, great location, next to a McDonald's. We really enjoyed our stay and value at this Holiday Inn. I def recommend this location to anyone visiting the DC area! April 10, 2013
Rated 4.0 out of 5.0 by Good value hotel Hotel was in good location and nice area. Staff was not rude but not overly friendly either. April 9, 2013
Rated 2.0 out of 5.0 by Horrible experience but a nice room Probably one of the worst hotel stays I've had. While the room was nice, everything else was terrible. On night one I waited 1 hour for a meal I ordered. When I received the meal, it was wrong. While I waited, the diner was in shambles. Employees were yelling at each other in the kitchen. There was one lady as a waitress/cashier/room service attendee. She was highly disorganized and confused. The kitchen staff was placing receipts on top the prepared food and I saw little to no hand washing. The next day, the manager was extremely nice and tried to fix the situation by giving me a free breakfast coupon and told me to call the next morning. The next morning the service was equally deplorable-rude staff, cold food, wrong order, no silverware. Really, other than the room and the 1 interaction with the manager,,nothing else was good. I would definitely not recommend, April 6, 2013
Rated 5.0 out of 5.0 by Stayed Twice, Great Experience Both Times! Love the shuttle to the hotel from either the crystal city metro or the national airport, all free rides! Hotel is close to everything, CVS drug store and convenice stores close by and in crystal city and nearby restaurants, hotells and a Harris Teeter big grocery store close too! Nothing not to like here. April 2, 2013
Rated 4.0 out of 5.0 by Staff The staff at the hotel and the shuttle driver John went above and beyond expectations, they are the main reason to stay at this hotel! March 29, 2013
Rated 5.0 out of 5.0 by Excellent "base" for tourists! A nice quiet hotel, excellent staff. Appreciated that they put groups on lower floors so top floors were nice and quiet. Short walk to Metro station but handy for drive to Mt Vernon. An excellent choice, we will stay there again! March 27, 2013
Rated 4.0 out of 5.0 by A nice hotel and a very friendly staff! This is a great place to stay when in the Washington, DC area. Convenient to Reagan National Airport, and the DC Metro. Perhaps my favorite part of my stay was the hotel shuttle staff. They would bring me to the Metro and the airport whenever I needed to go. It's only eight blocks to the Crystal City Metro, which is a nice walk, but it sure is nice to get a free ride if the weather is bad or if you are tired. I recommend this hotel! March 18, 2013
Rated 3.0 out of 5.0 by Solid, not great Decent location: close to the Metro but not the most pleasant walk. A solid hotel, but maybe a bit overpriced for the overall quality. March 18, 2013
Rated 1.0 out of 5.0 by Recent Stay at Hotel Warning: They charge different rates for each night. This is quite significant if you are traveling on government business for multiple nights. I traveled to Arlington on official government business and made my reservations seeking a government rate. When I checked out I was charged different rates for each night, and they refused to provide an average invoice that I could use for reimbursement. Approval to be reimbursed has involved three levels of government, and I still don't know what will be accepted. This location will never again be used. March 8, 2013
Rated 5.0 out of 5.0 by Comfortable and great service I stay at this hotel every time I am in DC which is about once a month, excellent staff always willing to help, the dinner has good food. The hotel provides shuttle service to and from the hotel or the the metro. My stay has always been good at the Holiday Inn National Airport.......Ron February 27, 2013
Rated 5.0 out of 5.0 by Good experience at a good price. This Holiday Inn was a good experience. The room was clean and comfortable. They provided an early check-in upon my request. The shuttle to Reagan National Airport and to the Metro Station was frequent and the driver was pleasant. And the price was very reasonable for the DC area. Would stay here again. February 25, 2013
Rated 5.0 out of 5.0 by very friendly and helpful staff close to airport and convenient transportation, easy walking distance to metro and crystal city February 23, 2013
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