Rated 4.2 out of 5 by 124
Rated 2.0 out of 5.0 by SKD00 Disappointed
I've stayed at this hotel several times, and my previous experiences have all been generally good. However my most recent stay (early December 2013) was quite disappointing:
(1) The thermostat in the room was broken, and having to manually turn the blower on and off meant that the room was generally either too warm or too cold. This didn't make for a good night's sleep.
(2) Astonishingly, the phone in the room didn't work. I discovered this when I tried to call the front desk to place a wake-up call.
(3) I then walked down to the front desk to make an in-person request for a wake-up call. The person at the desk took my request but there was no wake-up call the next morning. If I hadn't had a backup I would have missed my shuttle to the airport.
Based on my previous visits to this hotel, this seems to be an aberration; I sincerely hope it is.
December 7, 2013
Rated 5.0 out of 5.0 by Joseph47 Friendly and dependable stay in Arlington
The Holiday Inn is near our office in Arlington and the Ballston Metro. The staff are efficient and friendly, the shuttle to the metro or nearby destinations is dependable and the breakfast is the best value for money in the DC area. Thanks and have a nice holiday.
November 25, 2013
Rated 5.0 out of 5.0 by Blacksbg will come back
I had to stay in the area for two days of work at an agency, and this hotel was close. The workout facility was nice though small. All the machines were working. That made my day. The room was clean, the heater was quiet, the wi-fi worked without fading. The front desk staff were pleasant. Everything is expensive in this area of town so of course the hotels are expensive. All in all, I'm a satisfied customer.
November 19, 2013
Rated 5.0 out of 5.0 by FPTrainer GREAT STAY
The front desk staff were very friendly and helpful. The staff in reservations was also very helpful. I will stay here again when in Ballston.
Thank you for a great experience.
November 12, 2013
Rated 5.0 out of 5.0 by tommmy ballston
the front desk people are great. Sanda helped with everything - she's great. location is very good but turning into hotel property is a little confusing with light and some construction.
November 8, 2013
Rated 3.0 out of 5.0 by CGA1 Disappointed
I have stayed at this hotel previously and have had good experiences. This time was different. The heating / cooling system in the room was horrible. The thermostat on the wall was either disconnected or just didn't work. The controls on the window unit were inadequate and the heat ran all night, keeping me awake.
The food was so completely over seasoned and the breakfast potatoes tasted just like the chicken I had for dinner the night before. If I stay at this location in the future, I will not eat on site.
November 1, 2013
Rated 5.0 out of 5.0 by skepticman Great Customer Service -- Connie @ Front Desk Is the Best
I had a great stay at this hotel thanks to Connie and her prompt customer service at check-in. Also, there was some mis-communication related to breakfast and Connie stepped in and accommodated my situation quickly and professionally. I couldn't say enough praise about Connie and wish other hotel chains could match her quiet but firm response to issues in a professional way.
Hotel rooms have been recently renovated so it was a comfortable functional stay. Would definitely stay again as location is convenient.
November 1, 2013
Rated 4.0 out of 5.0 by KGSW Nice stay
Stayed here for the Marine Corps Marathon and it was a convenient 2-3 blocks from the Metro station. We were able to check in very early around 11:30am which was wonderful. The staff was very friendly and the hotel is clean. The room was not bad but I thought it would be more updated. There is something on the web saying there has been a total renovation of the hotel but it seems as though some of the rooms are not updated. The bed was very squishy so if that is what you like then you are in luck. Unfortunately I prefer a firmer bed. Overall this was a great hotel that served our needs.
October 31, 2013