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Rated 4.6 out of 5 by 305 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service We arrived drenched from a motorcycle ride that ran late into the night and we were tired and worn down. The staff greeted us with excellent customer service. We requested rooms on the first floor and asked if we could park our bikes at the front door and without hesitation they said that would not be a problem. The next morning we were fixing to head out and they came out and stopped us due to a bad storm heading our way. They were watching the radar as we were packing the bikes and they said they didn't want us to get caught in the storm. They invited us back into the lobby in order to wait out the quick passing storm. I would definitely stay at this location again and would recommend to anyone heading to the area to do the same. Thank you. May 28, 2013
Rated 5.0 out of 5.0 by delightful...! Just DELIGHTFUL....! you will enjoy the location... the front desk staff was very helpful... you'll find the rooms clean and everything in working order... simply put... delightful..! May 24, 2013
Rated 5.0 out of 5.0 by Amazing staff! I blocked rooms at this hotel for our wedding weekend and all of our guests were from out of town. From the moment of check in the staff were so accommodating and friendly. They were so kind and made me feel very special the whole weekend. It was a good location right next to the wedding venue (Hidden River Events) and close driving distance to shopping, restaurants, salons, and downtown. Their Big Owl restaurant made it easy for us to gather for a drink in the evening and meet for breakfast in the AM. I would definitely recommend this hotel for gathering a group of people. May 21, 2013
Rated 5.0 out of 5.0 by 5 Star This is a wonderful location and Property. The Service was excellent and the Breakfast Bar was on of the best I have seen. May 16, 2013
Rated 5.0 out of 5.0 by The best bet in Asheville! Wonderful experience in all aspects. Beautiful gardens, comfortable lodge decor, excellent service from beginning to end of trip . May 12, 2013
Rated 4.0 out of 5.0 by Clean rooms and friendly staff We were able to check in early, which was nice because the weather was bad. The front desk staff were very friendly. The rooms were very clean and comfortable. May 10, 2013
Rated 4.0 out of 5.0 by biltmore ok...bed was a little hard...pillows to small...had ants so they moved us with no compensation,,,uggh May 9, 2013
Rated 5.0 out of 5.0 by Excellent complementary breakfast. The buffet breakfast was very good, better than most that I have paid for. The staff were very friendly and helpful. Hotel is conveniently close to I-40. May 6, 2013
Rated 5.0 out of 5.0 by Always a favorite My husband and I have stayed at this hotel many times on our way to and from the NC beaches. We have found the staff to be very friendly and helpful. We travel with our dogs and are happy that the 4-legged family members love the hotel too. May 4, 2013
Rated 5.0 out of 5.0 by Mr. Wilson would be very proud. I have been staying at this HI for over 20 years in trips to the Asheville area and have never been disappointed, and currently it is even more exceptional - a great, extremely comfortable, friendly place with professional service to match. My compliments and gratitude. Jim May 4, 2013
Rated 5.0 out of 5.0 by A GREAT HOLIDAY INN--A GREAT PLACE TO STAY We were in Asheville to visit friends and site see Asheville and surrounding areas. Second time we have stayed here. Well done reception area--decorated nicely. Very, Very clean hotel. Near the Interstate -- but no noise--feels like you are in the woods. Beautiful flower gardens, a nice walking trail in the back. Very friendly and helpful staff. We would definitely stay here again. April 29, 2013
Rated 5.0 out of 5.0 by Excellent staff Let me start by saying I have stayed at H inn properties all over the US and the world. I would rate your front desk staff especially, but all the staff, the best I have ever had the pleasure of meeting. They are always smiling and friendly as well as efficient at their jobs. I look forward to travel in Asheville so I can relax at your hotel. Thank you for the excellent breakfasts as well. The rooms are very clean and a great value for your money. April 22, 2013
Rated 5.0 out of 5.0 by My Favority Holiday Inn Our daughter lives close to this Holiday Inn so we stay here whenever we're in town. It never dissappoints. April 22, 2013
Rated 5.0 out of 5.0 by Great stay all around... This property will be our go to hotel when we visit the Asheville area. The staff were all friendly and welcoming. The hotel is pet friendly and our dogs enjoyed the trails as much as we did. Very nice April 16, 2013
Rated 5.0 out of 5.0 by Great stay! Enjoyed everything, the beds, the breakfast, the staff was very friendly. Enjoyed the hiking trail with the pets. Definitely stay again! April 13, 2013
Rated 1.0 out of 5.0 by Almost like staying at grandma's The staff and facilities are some of the best I have ever experienced. The room was clean and spacious and luxurious. The breakfast is a great bonus and is included in the price of your room. We have stayed here several times and this property coninues to update and get better. Can not say enough about all of the staff. April 12, 2013
Rated 5.0 out of 5.0 by good hotel stay Just like others have stated before, this is a good place to stay. Rooms are clean and updated, staff is very friendly. I did not try the food, so can't comment on it. Have stayed here a couple of times before and will do so again. April 2, 2013
Rated 5.0 out of 5.0 by Great Birthday Trip Came to Asheville to celebrate my 60th birthday and visit the Biltmore House. We chose this Holiday Inn mainly because of the excellent package they offered and we were not disappointed. We were able to sit and enjoy ourselves in the room which was larger than most hotel rooms, the bed was comfortable and the room was very clean. Staff was very friendly and helpful when we asked for things to do in the area. Would definitely stay here again. April 2, 2013
Rated 5.0 out of 5.0 by Perfect location for a perfect vacation Wonderful experience all around. The facilities are so clean and neat, the food (both breakfast and dinner) were outstanding (not your typical Holiday Inn fare!), and the service was great. All the front desk staff members were attentive to our every need and very knowledgable about the goings - on around Asheville. Loved the OWL's Hoot bar. We',ll be back soon. March 31, 2013
Rated 5.0 out of 5.0 by A jewel of a hotel Great Price... Great Staff... Great Service.... AND a FREE BREAKFAST on top of all that !!!! The savings comes at a price.... a short 10 min drive to where ever you are going.... instead of being in town.... you have an EASY extra 5 minutes.... but well worth it !!!!! Have stayed at several properties in the Asheville area, and this is one of the better overall Hotels.... Highly recommend! March 29, 2013
Rated 5.0 out of 5.0 by Awesome service! Wonderful area close to the Blue Ridge Parkway and Biltmore House. Great fire place to relax around! The staff was Excellent very helpful! CR March 27, 2013
Rated 1.0 out of 5.0 by Comfort of room and bed. I was surprised to receive this survey considering I voiced my displeasure to two of your employees two different times during our visit. On our first visit (sunday ) our bed was extremely hard , pillows were like sleeping on nothing at all. The air condition did not work and the refrigerator did not turn on till the next morning. Told the girl behind the desk when we checked out the next morning. She said that she would make a note to our room ( we had reservations to return that wednesday, thursday, and friday). When we arrived on wednesday the gentleman behind the desk made mention of the notes. He put us in another room 2 doors down from where we stayed before and assured us that this room is in good working order. We did not turn on the air till the last night at 11pm. Again the air was so loud we had to turn it off to sleep. The bed again to hard to sleep comfortably. Even though we were on a nonsmoking floor the floor reeked of smoke. Even though we usually enjoy staying at Holiday Inn's because we know what to expect we will not be returning to this Holiday Inn. March 26, 2013
Rated 5.0 out of 5.0 by Passing Through This Time But Plan To Stay Next Great place! Well-appointed and clean! Staff was friendly and most helpful with all requests. The Owl Restaurant provided a very good dinner meal. Breakfast was more than we have come to expect and superior to others we have had. The room was neatly appointed and bed and linen were top notch. Did I mention clean? We have come to appreciate the minor details in room cleanliness during our travels. Kudos to the staff! We rely on internet to manage our affairs and the service at this hotel was very good. No mid-evening slow down! While we were just passing through on this trip and selected this hotel out of many possibilities, we will put the Ashville-Biltmore East on our list of favored refuges for the weary travelers. March 21, 2013
Rated 4.0 out of 5.0 by Hotel was great I took a group to the Asheville Area. We used 4 rooms and had great service from the time we checked in to the time we checked out. Our only problem was in the restaurant when we ordered dinner as a group. It took over 1 1/2 hour to get our food out to the 7 of us. We never have this problem anywhere else we go, which is a weekly event. The hotel was great otherwise. March 19, 2013
Rated 4.0 out of 5.0 by Good Place to Stay Great location if visiting the Biltmore. Staff helpful and friendy. Breakfast good. Didn't care for the evening meal we ate in the restaurant but the service was good. I would stay again when in the area! March 19, 2013
Rated 5.0 out of 5.0 by Excellent on all accounts Pleasantly surprised!! One of the nicest hotels for the value and I am very picky!! March 16, 2013
Rated 5.0 out of 5.0 Comfortable and great service We didn't stay long. Got in late and left early the next day. The hotel was lovely, a lodge type feel. When we got there a roaring fire in the fireplace and a friendly late night staff me us. Room was nice, clean and comfortable. Breakfast was really good. Enjoyed our experience. Next time we'll stay longer! March 9, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn I've stayed at From the minute I arrived I knew this hotel was different from other Holiday Inn's I've stayed at. They acknowledged my Gold Priority Club membership in several ways from free bottled water to discounts on food and drinks in their dinning room/bar. The breakfast was WONDERFUL and the staff friendly. Other hotels could learn a lot from this facility. Clean Rooms, great decorations all over the hotel, friendly staff. I will stay here again and tell others of the wonderful stay. March 8, 2013
Rated 5.0 out of 5.0 by The Standard I stay in hotels about 60 times a year...This property should be the standard for others to use as a goal. February 23, 2013
Rated 5.0 out of 5.0 by Best sweet potato fries ever! Loved the mountain decor and Big Owl's food was awesome. We would love to return some day. February 17, 2013
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