Rated 4.7 out of 5 by 159
Rated 5.0 out of 5.0 by EdB10 Excellent experience
This was by far the nicest hotel with the most courteous staff I have ever had the pleasure of staying at. I have stayed in my fair share of hotels but this one takes the cake.
Do not book elsewhere! I promise it will be worth it to stay here. Conveniently located near downtown but still far enough away to have a beautiful tranquil setting. I will not stay anywhere else.
And cleanest hotel I have ever stayed at. Even the customers were pleasant!
October 2, 2013
Rated 5.0 out of 5.0 by chande friendly staff and comfortable room
Stayed here for a wedding - room was very nice and comfortable - convenient to wedding venue and many asheville attractions and restaurants - great mountain atmosphere
October 1, 2013
Rated 5.0 out of 5.0 by Parentsofgroom Fantastic staff!!!!
The staff here is absolutely fantastic!!! Facilities were great too!
September 25, 2013
Rated 4.0 out of 5.0 by Willienilly Great place to stay
Although it was a nice hotel (older but nice), if given another opportunity, I would stay at the other Tunnel Road location...cheaper and just as convenient.
September 25, 2013
Rated 5.0 out of 5.0 by Parentsofgroom Best service ever!!!
Our son got married in Asheville this past weekend and we had the privilege of staying at this hotel. Everyone and everything was fabulous!! The staff became our family and could not have treated us any better! They were courteous , helpful, friendly and just wonderful to all our guests! The rooms were updated and very nice. The dining room staff were fantastic and food great!! It was truly the best hotel experience that we have ever had and that is saying a lot!! Thank you to all the staff!!!
September 24, 2013
Rated 5.0 out of 5.0 by SusieBP My comfort
The room was lovely, the bathroom and closet area were amply large and well supplied, the bed was comfortable, and my view of the mountains was awesome. I'll definitely stay in a Holiday Inn Express in the future!
September 24, 2013
Rated 5.0 out of 5.0 by Riffd07 Staff
The staffing at check in was top notch. Congrats to Brian and Thomas for their commitment to customer satisfaction
September 21, 2013
Rated 5.0 out of 5.0 by Walt45 Asheville -Biltmore
You could not ask for a better place to stay. Everyone was very helpful with directions and information on places to visit. The workers in the restaurant were all great they keep the place very neat and clean. If you want a great place to stay definately go to the HOLIDAY INN Asheville -Biltmore.
September 10, 2013
Rated 5.0 out of 5.0 by Thomps1991 Comfortable room, great staff
We enjoyed staying at Holiday Inn Express-Biltmore East. The room was clean, bed comfy. The staff was helpful, polite. The continental breakfast was plentiful and good. Our only, and very small, complaint was that our ice maker on our floor didn't work. We went to another floor to get ice...no problem.
September 9, 2013
Rated 5.0 out of 5.0 by tuitionimpaired Great choice for staying near Asheville
We've settled on Holiday Inn Express as our nationwide best value choice of overnight stay for comfort, value, and service. We could spend more and not get much more or spend less and suffer needlessly. This facility exceeded typical HIE standards with a way better than expected breakfast served by a staff that went out of their way to ask if we needed anything numerous times.
We've pretty much sworn off in-hotel restaurants, but tried Big Owl's based on other reviews and were very pleased with the comfort, vibe, and food quality. No need to go anywhere else for lunch or dinner.
We wanted somewhere just a few miles from the Biltmore Estate, and it is.
The new nature trail is a short but enjoyable respite in the woods, which is especially appreciated since this unit is not convenient for long strolls off the grounds.
September 6, 2013
Rated 5.0 out of 5.0 by waldo333 Great service and friendly staff
This hotel and wonderful staff. The breakfast was great.
September 5, 2013
Rated 5.0 out of 5.0 by LilasMom Overnight stay at Holiday Inn Biltmore East
Everything was great! The room was clean and smelled fresh. I liked that the bathroom was clean and seemed to have been updated recently with granite. The bed was comfortable and it was nice that the room had a fridge, a microwave, and plenty of space.
September 4, 2013
Rated 5.0 out of 5.0 by gupper63 Never disappointed
My husband and I discovered this hotel last year when we moved from Arizona to N Carolina.We haved stayed everytime we visit Asheville/ Biltmore.Never once have we been disappointed!
Fabulous staff and awesome breakfast.Love their restaurant!
September 4, 2013
Rated 5.0 out of 5.0 by Smittybroker Great Stay
We came up to visit the Biltmore Estate and chose this Holiday Inn due to the location. I was surprised at how close it was, and the hot breakfast bar was fantastic. Very clean, well-updated hotel. Will definitely stay here again the next time we are in Asheville!
September 3, 2013
Rated 4.0 out of 5.0 by BillieG Relaxing for pet and owners
We appreciated the effort this hotel took to accommodate pets. Our room was nicely situated towards the rear exit which made it convenient to walk the dog. The trails behind the parking lot was groomed with bark and generously stationed with poop bags. The room facilities were a bit outdated but clean; bed and pillows very comfortable; stocked with fridge and microwave. A short drive to downtown.
September 2, 2013
Rated 5.0 out of 5.0 by RudiDawg Great location! Great Staff! Great HI!
We were only able to spend one night, but all the staff we encountered were eager to please. Great room with a beautiful view of the mountains. Looking forward to our next visit.
August 31, 2013
Rated 5.0 out of 5.0 by Cotton1 Experience
What a great staff! They were terrific and helpful and friendly.
The décor is so refreshing and not just a "cookie cutter" décor. We loved it! Great comfortable bed and very clean. We will definitely go back there again.
August 27, 2013
Rated 3.0 out of 5.0 by Patti64 Nice Place, Friendly Staff
The reason for a 3 star rating is the very poor Internet reception. We were on iPads and would get kicked off every few minutes. Very frustrating. It would have been unacceptable if we were trying to use for work issues. The breakfast buffet was one of the best we have experienced . Lots of fresh fruit, pastries, eggs, waffles, etc.
The grounds were very nice and we enjoyed the outdoor dining.
Our waitress , Sarah was a pleasure.
August 26, 2013
Rated 5.0 out of 5.0 by Terri37 Great Place
Lovely accommodations. Incredibly pleasant and helpful staff. Would definitely stay again
August 24, 2013
Rated 5.0 out of 5.0 by Dirk1 Great Holiay Inn
My girlfriend and I went to Asheville for a quick weekend getaway. WE loved the room as we were upgraded to a suite and it was comfortable and the staff was welcoming and helpful. Nice buffet breakfast and beautiful grounds. Overall nicer than most Holiday Inns that I have stayed at before.
August 22, 2013
Rated 4.0 out of 5.0 by Badjack12 Best Dog Friendly Hotel in Asheville
Asheville is a town full of hotels and fun things to do. Just a few minuets drive from downtown, the location is perfect for anyone visiting the area and surrounding attractions. The rooms are nice and clean. The staff is very courteous and eager to help plan any activity. Breakfast in the morning is delicious and provides a good variety, and the restaurant serves as a good escape from the room when wanting to watch a game or dine in. Being dog friendly adds an extra perk, and the new nature trail is great. The $25 dollar charge per night would seems a little extreme, as its described as an extra cleaning fee. I think $25 flat for the stay would increase my overall opinion of the hotel. The pillows in the room could be upgraded as well.
August 21, 2013
Rated 5.0 out of 5.0 by Fmattship Great place to stop and fantastic staff
We stopped over on the way to the smokies and this facility was great. As a pet friendly hotel we were worried about the condition but were pleasantly surprised. Not one bit of evidence that there were animals was found. The new dogwood walk was a great touch. The place was quiet, clean, and the staff could not have been more helpful.
August 20, 2013
Rated 4.0 out of 5.0 by jake88u Pets allowed on first floor
We had my wife's parents with us on this trip to Asheville. We had two rooms both as handicap non-smoking, the rooms were nice, clean and well maintained. The grounds were a relaxing sight and the staff worked hard to keep it neat.
The breakfast was good and we were able to enjoy it each morning.
The hotel allows pets on the first floor and we had to call about dogs barking. The staff was responsive but could not do anything because the owners were not in the hotel, had to wait until they returned later in the evening. We found out that there are handicapped rooms on other floors were pets are not allowed.
If we stay at this hotel again we will ask for rooms on one of the upper floors and use the elevator.
August 20, 2013
Rated 5.0 out of 5.0 by Becky2045 Nice people
The people were all friendly. The room was nice, with a beautiful view of the mountains. We enjoyed our stay!
August 17, 2013
Rated 2.0 out of 5.0 by Vrich Just okay
I requested a quiet room, but the room I received faced a noisy road. The wifi was free but the signal was very weak. The front desk staff was very nice.
August 17, 2013
Rated 5.0 out of 5.0 by doublenickels Excellent value for the money, and some of the nicest people we met in the area
We chose the Holiday Inn because of high ratings and positive reviews on other web sites and it's location was convenient for us. We arrived early and received a room with a nice view overlooking the pool with the Smokies in the distance - very nice. (The landscaping is also quite lush and there's a short 'nature trail' in the back that's pet-friendly.) Might want to ask for pool side since the back of the property faces the parking lot! It was very quiet during our stay; we enjoyed the mini fridge and microwave in the room. They worked well (and fairly quietly, as those things go). Very nice television, too, and the channels were HD; nice touch. The bed was comfortable and the room very clean; also no odor of strong-smelling cleaners. Oh, and the coffee pots take #2 filters so bring coffee and filters if that's important to you. HI provides the coffee packs but if you like a stronger brew it's nice to have the option. Last but not least, everyone we encountered there was just lovely . . . as nice as they could be. Patient with everyone, pleasant, just nice to be around.
August 16, 2013
Rated 5.0 out of 5.0 by Rhea65 Very clean and friendly staff
The room was clean and very comfortable. Hotel was within a short driving distance to shopping, restaurants, etc. The staff was very friendly and helpful. Would stay there again. Breakfast was a full breakfast and was free. Loved it.
August 16, 2013
Rated 5.0 out of 5.0 by Mountainlovers Good service in a great location
We enjoyed our two day stay at this hotel. The room was clean and comfortable. The showers were great. The heated outdoor pool was large and in a nice setting, including a shaded sitting area. It was only a very short drive to the Blue Ridge Parkway and in a more peaceful setting than similar hotels closer to downtown Asheville. We'll definitely return.
August 16, 2013
Rated 5.0 out of 5.0 by cacnju Wonderful experience
Or stay at this hotel was just great without exception. We found the house keeping staff to be very friendly as well as the waiters and service in the restaurant as well. We will definitely stay at this hotel each and every time we visit Asheville, providing the high standards that have been given to us remain steadfast. Good job, good service, wonderful facility.
August 15, 2013
Rated 5.0 out of 5.0 by slickjkm Great Hotel
Very nice hotel. Good décor and great buffet breakfast. Very comfortable room and bed.
August 13, 2013