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Rated 4.6 out of 5 by 383 reviewers.
Rated 4.0 out of 5.0 by Skip the Breakfast Breakfast was a bad experience; the eggs were cold and the sausage was poor quality. I ate very little. I arrived 5 minutes after breakfast began service and was shocked that the eggs (both scrambled and "doctored-up" dishes) were already cold. Other than this, a good experience. August 19, 2014
Rated 5.0 out of 5.0 by An undiscovered gem This place is a "find." From the congenial front desk personnel to above average room quality to beautifully landscaped grounds to a large outdoor pool, this place exceeds most Holiday Inns we have stayed at. While the breakfast that was included didn't appear to be all that special, it said again that management was trying to go beyond "just average" by offering a meal to guests. I rank this hotel high and will plan to stop here again in the future when in this area. August 17, 2014
Rated 4.0 out of 5.0 by comfortable room The motel was nice with comfortable bed and nice furnishings. August 17, 2014
Rated 4.0 out of 5.0 by Nice place and good servuce The Manager help us in solving a lottle problem we had. Good wiuws of the mountains. Swimingpool wery well located. August 16, 2014
Rated 5.0 out of 5.0 by Great place to stay We love your bed and pillows! Is should have asked how I can get a few pillows and the pillow top for my home. The comfortable was just right, it was light and fluffy which made me feel cozy. The food and staff were also great! We were made to feel special, thank you! August 15, 2014
Rated 5.0 out of 5.0 by Great stay Great over night stay while on bike trip. Would recommend staying here and plan to return soon. August 15, 2014
Rated 5.0 out of 5.0 by The way a hotel should be We love everything about this hotel and always stay here when visiting Asheville since we discovered it. The hotel is full of homey touches such as bookcases filled with books scattered throughout the hotel. The staff is exceptionally courteous and professional and friendly. The landscaping is lush and well cared for. The hotel is pristine clean. The restaurant is a treat. I had the best corn chowder here I have ever eaten. The cherry on top is the fact that this is one hotel that really means it when they say they're "Pet Friendly." The wooded pet walks are lovely. The doggie bones available in the lobby are a sweet and thoughtful touch. We have raved about this hotel to all our friends. Keep up the good work - we hope you never change! August 14, 2014
Rated 5.0 out of 5.0 by Great hotel with the very best bkfst. This was our second stay @ this hotel. Will stay again, the front desk is great.The bkfst buffet is the best and the service was EXCELLED. August 14, 2014
Rated 5.0 out of 5.0 by Exceeded Our Expectations I picked this hotel for the view, it did not disappoint. I asked for a pool facing room on a non pet floor and received my request. Check in was a breeze and so was check out. Breakfast was very good with lots of options. We enjoyed our stay here and would stay again. August 14, 2014
Rated 5.0 out of 5.0 by great service Great time. We will be back. Easy access to everything. Service and room were wonderful. August 14, 2014
Rated 4.0 out of 5.0 by Beautiful grounds. Great staff! Comfortable stay. Good value for the money. Courteous and friendly staff. Wonderful pool and comfortable guest rooms. Clean and peaceful. August 14, 2014
Rated 5.0 out of 5.0 by More Like a Boutique Hotel You can tell this is a different kind of motel when you drive up and are treated to beds and beds of beautiful flowers which they change with the seasons. The front desk personnel are very friendly and helpful as are all the staff. The motel is decorated in the mountain cabin motif (appropriate for Asheville) and there are warm, homey decorations everywhere. It seems to me that they were chosen with care by the owners and not the usual run of the mill decorator fare. There are also nice touches like comfortable chairs by each elevator which are appreciated by the senior set. The rooms are clean and well maintained. I always recommend this motel to friends and family visiting Asheville and we revisit everytime we are in town. August 14, 2014
Rated 5.0 out of 5.0 by Great pet-friendly hotel If you are traveling with your pet, you will want to stay here. The dog trail behind the hotel is great. The gardens are also quite lovely. August 12, 2014
Rated 5.0 out of 5.0 by Very nice. The room was clean, quiet, decorated nicely and comfortable. The only problem I saw was a hair in the bathtub, but otherwise everything looked very clean. The on-site walking trail is a huge plus! August 7, 2014
Rated 3.0 out of 5.0 by no follow through on reported issues. Maintenance was sent to our room to address an issue we had with the a/c. The issue was not resolved (it got worse during our stay) and there was no follow on the issue. We also askedto move to a non pet floor and were told there were no extra rooms available. We were there 2 nights and were not updated on the opportunity to move rooms. The breakfast food was the best I've e ver had in a hotel.. The staff was very friendly and helpful, giving excellent service. August 7, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great location and wonderful pool view. Hotel was clean and staff friendly and helpful with recommending restaurants in the area. Breakfast was great too. August 7, 2014
Rated 5.0 out of 5.0 by Great property! Very nice location with a lot of amenities. Enjoyed our breakfast! August 6, 2014
Rated 5.0 out of 5.0 by great Holiday Inn love the location, breakfast is fantastic!!! I have stayed at this hotel more than once and will stay there again! August 6, 2014
Rated 5.0 out of 5.0 by Biltmore Visit Rooms are comfortable and up to date. Large pool with great view of mountains. This hotel has its own walking trail. Good breakfast but room is too small for the crowd. Easy to get luggage from parking lot to room. Located near Blue Ridge Parkway and 5 miles from Biltmore. August 6, 2014
Rated 5.0 out of 5.0 by Great Place to stay We were only in for one night but had a great stay. Room, lobby and pool area were very nice and they had a little mountain trail to walk your pet in this pet friendly hotel. August 5, 2014
Rated 5.0 out of 5.0 by Great ambiance We had a great visit, found the hotel to reflect the North Carolina ambiance. August 5, 2014
Rated 5.0 out of 5.0 by Service and Staff This is one of my favorite hotels. The staff is always so nice and professional. I want to also thank Dina for her help at the front desk. The linen and the room was very very clean. The breakfast is always good. Thanks for everything !!! **5stz*** August 4, 2014
Rated 5.0 out of 5.0 by Great experience The only thing that wasn't perfect was the coffee. August 2, 2014
Rated 5.0 out of 5.0 by Great Location and friendly staff Was a very welcoming place (like much of Asheville people) but was genuinely helped and treated well. Large parking lot made it easy to find a spot and the pool was nice and deep! August 1, 2014
Rated 2.0 out of 5.0 by Pet friendly hotels Be sure to tell desk clerk that you do not want a pet friendly floor. We encountered 5 dogs right around our room. One room had three dogs in it. July 30, 2014
Rated 4.0 out of 5.0 by Pleasant, Affordable Stay The Holiday Inn Biltmore East is a very nice hotel. From the time you enter the front doors, you are greeted by décor that is appropriate for a mountain town. The front-desk staff were very nice, informative and accommodating. The hotel is centrally located so that you are a short trip to town, easy access to I-40 and the Blue Ridge Parkway. The room was nice and clean. I do wish that the room temperature was thermostatically controlled because it was virtually impossible to get the temperature just right and the AC was a little noisy. The Wi-Fi was spotty, but hey, we were supposed to be out enjoying ourselves anyway. We will certainly stay here again. July 29, 2014
Rated 5.0 out of 5.0 by Excellent service Staff was friendly; rooms and surrounding areas clean and welcoming. Breakfast was excellent. Would highly recommend and will certainly stay at this location on my next visit. July 29, 2014
Rated 5.0 out of 5.0 by Clean and comfortable This hotel was very clean and comfortable for our two-night stay in Asheville. It was centrally located and restaurants/attractions were an easy drive. Would definitely stay here again. July 28, 2014
Rated 5.0 out of 5.0 by Great location We were travleing on a motorcycle trip along the Blue Ridge Parkway. This location was a great choice for us. We really enjoyed our stay here and the on site restaurant was a welcome site after a long day on the bikes. This is one of the better Holiday Inn locations we have stayed in. July 28, 2014
Rated 4.0 out of 5.0 by Clean, Quiet, Great Views The hotel was quiet, the room was clean, the bed was fairly comfortable but we didn't like the pillows - they were a polyester down and they didn't give any support. The view out the window was great. Breakfast was good. It was the same each of the 4 days we stayed, but there was enough variety so that didn't matter. They had real plates, glasses and silverware. The staff kept the trays full and quickly removed your dishes when you were done. The location is convenient to Biltmore, the Blue Ridge Parkway and Black Mountain. July 27, 2014
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