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Rated 4.6 out of 5 by 383 reviewers.
Rated 5.0 out of 5.0 Beautiful hotel with friendly staff We chose the Holiday Inn at Biltmore East due to its close proximity to the Biltmore Estate (our primary reason for visiting Asheville this time). The hotel was easy to find, and just a short drive to our destination. The hotel reception staff was friendly and eager to make sure we enjoyed not only our stay at the Holiday Inn, but also our stay in Asheville. Our room was very clean and very nicely decorated. The hotel allows pets, however aside from seeing a few dogs in and around the lobby, I would not have known this from the clean appearance, the lack of pet odor and the absence of 'evidence'. In all it is a wonderful place to say and I would stay there again. July 27, 2014
Rated 5.0 out of 5.0 by Biltmore trip This hotel is in a terrific location, easily accessible to the Biltmore Estate and right off Route 40. The staff are more than helpful, a terrific plus from a tired, weary traveler. This facility has a little walking path behind the hotel which is an added benefit for someone who spent 12 hours behind the wheel of a car. The restaurant cooked a delicious meal for dinner, and the waitress went out of her way to obtain some information about the food that was served it was mouth watering!. Rooms are very clean and fresh, and provide an excellent view of the mountains that surround this hotel. I would truly recommend this hotel to adult travelers looking for the extra couple of perks this facility provides. July 27, 2014
Rated 5.0 out of 5.0 by Excellent service We spent one night here on our vacation. I used my rewards points to pay for the room. Was very pleased from the moment we arrived. Very neat and clean. It's a beautiful place. FREE hot breakfast in the morning. When we were checking out, we were asked how we liked our room, because it had just been renovated. You could tell that the staff here take pride in their jobs. Very satisfied with everything. July 26, 2014
Rated 3.0 out of 5.0 by Asheville visit Stay was just ok. Old facility, no microwave or refrigerator in our room but seemed other rooms had been updated a little. Best thing was breakfast. Fiesta ware, glass coffee and juice cups, Real silverware along with good food. Evening meal was good but service was slow. Front desk staff always friendly and helpful. Facility a little overpriced for the condition. July 25, 2014
Rated 5.0 out of 5.0 by Biltmore Weekend I would highly recommend this property. Staff very attentive, good breakfast, perfect price. July 25, 2014
Rated 5.0 out of 5.0 by Great pet friendly hotel, beautiful grounds, friendly staff This Ashville Biltmore East is a great place for a pet friendly hotel. The grounds are beautiful, clean rooms and very friendly staff. I would recommend this hotel. July 22, 2014
Rated 5.0 out of 5.0 by Friendly Staff The staff was friendly and helpful! Rooms were clean. View of the mountains ---priceless. July 21, 2014
Rated 4.0 out of 5.0 by Comfortable and great service That stay at the hotel was great. The staff was top notch from the front desk to the maid/clean service. The breakfast buffet was good - it was free. Room and hotel very clean. Easy to get to the hotel. Our room was on the front side so there was some hightway noise but not to bad. We eat dinner at the hotel one night - not very impressed - the food was ok. Other nights we eat out. July 19, 2014
Rated 5.0 out of 5.0 by Very friendly staff I stay here when I travel through on my way to Oak Ridge, TN. The staff is very good here, hotel is very clean and inviting. I've never had a bad experience at this hotel ever. July 18, 2014
Rated 5.0 out of 5.0 by Good experience Good, clean hotel. Would stay there again. Staff was very friendly. Hotel was clean and comfortable. July 17, 2014
Rated 3.0 out of 5.0 by elderly people and the disable veterens of america You all should ask about being next to the swimming pool! What a nitemare! What time does it close? We had to be at Mission at 7:00 the next morning! After those teens left the pool, I am sure it was very late! We got very little sleep. Put those people next to the pool that want to stay up all nite!!!!! July 17, 2014
Rated 5.0 out of 5.0 by Biltmore Visit I picked this hotel due to its close proximity to the Biltmore estate, which was our primary reason for visiting. We were very pleased with the hotel and the surrounding area. Close to Asheville and many fine restaurants. We would definitely stay here again should we choose to visit or we definitely would recommend to our friends and family. The AC unit shut off a couple of times during the first night but we figured out it had to be turned all the way up in order to stay on or come on when the room temp rose. Other than that, we knew it was a pet friendly hotel and saw many dogs but we never heard a peep from them so it was never an issue with us. The walking trail was cute and obviously a great spot to walk the dog, but we enjoyed getting out early one morning and walking it before breakfast. Great selection of foods to choose from at the complimentary breakfast, we never left the table hungry. Great job to all the wonderful staff for making our visit a memorable one. July 17, 2014
Rated 5.0 out of 5.0 by MARTIN ADVENTURE 2014 HI was awesome for hospitality for a tired crew of 7 young adults from ages 50-16. Saw the Biltmore after driving 12 hours, so we seriously needed a bed, bath and food. Thanks....The Martins July 16, 2014
Rated 5.0 out of 5.0 by Ashville excellence Excellent value - clean, comfortable and staff that genuinely cares. July 16, 2014
Rated 5.0 out of 5.0 by Great place for pet owners We very seldom bring our two dogs on trips with us but the experience here at the Holiday Inn-Biltmore East may have changed our minds. Absolutely LOVED the Dogwood Trail connected to the property. We take our dogs hiking all the time and they loved it just as much. The staff was wonderful, the rooms were very clean, the full hot breakfast buffet in the morning was great (not your typical continental hotel breakfasts) and getting into downtown Asheville and to the Blue Ridge Pkwy (very close to the hotel) was a breeze. The live music on the bar patio was an added treat. Brad is a very talented musician and I wish him all the best in his music career! Thanks for a terrific weekend getaway!!! July 15, 2014
Rated 4.0 out of 5.0 by Comfortable Stay. Delicious Breakfast Comfortable beds. Delicious, hot, free breakfast complete with made to order waffles topped with fruit and syrup and bottomless coffee refills. Attractive "owl themed" lounge/dining area. Superb location near grocery stores/gas stations. Conveniently located near Biltmore Estate. Clean, safe location. Hospitable staff. Terrific room rates with great guest service all around! July 14, 2014
Rated 2.0 out of 5.0 by It could be worse I was a given a mountain view room as requested but apparently that meant facing a concrete wall and AC units. When I informed the front staff, they were very apathetic and didn't seemed to care at all. It could have been worse. The room was also dirty with furniture that was in desperate need of repair or replacement and it felt as if the beds were on their last legs. It could have been worse. I will point out though that the kitchen staff was impressive with both the selection of items and the ease with which they seemed to accommodate the rush of people at once. At the end of the day, I wouldn't recommend this hotel and will be staying at the other property on the west side when I return to Asheville so that I don't have to consider how much worse it could be. July 13, 2014
Rated 4.0 out of 5.0 traveling with my dog. after traveling across country and being told by Holiday Inn Express one after another that they wouldnt accomodate me wirh my pet, This was a great treasure to find in the Blue Ridge Mountains! This IHG property was one of the best I have stayed at. They even have a nice walking trail behind the hotel. They welcomed both me and my pet Lab "Molly". July 12, 2014
Rated 5.0 out of 5.0 by Great service and location Have used this facility berore. It's very accessable to the Interstate and other Asheville locations. July 12, 2014
Rated 5.0 out of 5.0 by Cute, clean, great service This hotel had a great lobby, breakfast bar, and pool. The rooms are very clean. Overall comfort and size of the room was high. The pillows were fantastic. Service was friendly and fast. The front desk folks were very helpful. The free breakfast bar had many choices, hot too! Great service there too. Close to Ashville. Would recommend a stay here. The pool was relaxing, clean, and had a great view of the mountains. Traveled with kids, and this hotel was very kid friendly. Did not bring our dog - but saw many. Even the pets were treated well. July 12, 2014
Rated 5.0 out of 5.0 by Meets expectations This is a clean, convenient, and very pet friendly hotel. The rooms are spacious and clean. The pet areas are wonderful. It is quiet and conveniently located. July 10, 2014
Rated 5.0 out of 5.0 by Wonderful! This was a wonderful surprise! We felt like we had stumbled upon a hidden treasure! Although we originally balked at the price, we took into account the area and reluctantly booked the room. We couldn't have been more pleased. From the cozy bar with the friendly staff to the delicious complimentary breakfast, we considered it a great deal for what we got. July 9, 2014
Rated 5.0 out of 5.0 by Will be back Did a late minute reservation for July 4th weekend in Asheville and found a room at the Asheville-Biltmore East. We could not have been happier with our stay. The hotel is very clean and had great festive decorations for the Fourth of July. Beds were very comfortable with quick and timely maid service in the morning. Its rate that you leave for breakfast and return to find the room already cleaned. Breakfast was a great continental breakfast. This is one of my favorite Holiday Inn's anywhere. July 9, 2014
Rated 5.0 out of 5.0 by A Night in Asheville I took my grown son and two grandchildren to Asheville, NC to visit Biltmore House. Having never been there before, I was uncertain about the various hotels being offered online. I turned to the Holiday Inn, as my experiences with them in the past have been mostly positive, and they usually offer a clean hotel, safe atmosphere, suitable amenities, and good location. I was not disappointed with our subsequent stay. The hotel was very nice, clean, well located, and the food and service were well above average. We utilized the swimming pool the afternoon of our arrival, ate dinner in the restaurant, and then breakfast the next day. The food was excellent. The management and staff were very friendly and helpful. If I ever return to Asheville, I would be happy to stay at the Holiday Inn again. Highly recommended. July 4, 2014
Rated 4.0 out of 5.0 by comfortable bed and great service needs a microwave downstairs otherwise great service July 3, 2014
Rated 5.0 out of 5.0 by Great! This hotel is awesome and will become our stopover point when we travel south. We love the patio and live music on Friday and Saturday. We also appreciated that we could take our dog. It was our first vacation with her so I was nervous about staying in a hotel that allowed dogs but the room was super fresh and clean!! July 2, 2014
Rated 5.0 out of 5.0 by A Favorite Place to Stay We have always enjoyed our stay at this location. The staff is great and the pool is particularly good- more than 5 feet deep. Only negative is that Ashville weather may not allow one to use it when desired. J and C July 2, 2014
Rated 5.0 out of 5.0 by Superb Customer Service I checked in on Thursday night, June 26th and was warmly greeted by Dori and Betty who were stationed at the front desk. These two gals were absolutely superb at what they do when checking in visitors to the Ashville area. Not only did they provide me with a great check in experience, I watched them prior to me checking in and a couple of other times that evening when I was near the front lobby. I spend about 100 nights a year almost exclusively at IHG properties and these two individuals are two of the best I've ever had the pleasure to work with during the check in process. They were very well informed of their duties, knowledgeable of their responsibilities, and maintained a great attitude with a smile on their face the whole time. I'll be making plans to stay at this Holiday Inn whenever I'm back in the Asheville area. Ron June 30, 2014
Rated 4.0 out of 5.0 by Enjoyed the view of Black Mountain The hotel was very comfortable. We enjoyed the view, the pool, and lobby area. Staff was very friendly. June 30, 2014
Rated 5.0 out of 5.0 by great place Fabulous place! Comfortable, reasonable, easy on and off road and a wonderful breakfast! June 27, 2014
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