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Rated 4.6 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by Thanks Wayne We have stayed at this property before and will again, I'm sure. Wayne was working the desk when we checked in and went out of his way to make sure we stayed in the right room ,on the right floor, with the bed on the right side of the room. My wife sleeps best this way. Gloria is an asset, working as a server and BARTENDER. We look forward to her service. January 6, 2014
Rated 5.0 out of 5.0 by Great stay! My friends and I really enjoyed that accommodations at this Holiday Inn location. The desk staff, housekeeping staff, and Big Owls staff were excellent. Everyone was very friendly and helpful. I will probably stay here again next time I come to Asheville. January 5, 2014
Rated 5.0 out of 5.0 by Quick stay but wish it could have been longer Some of the great perks to this property are: beautiful lodge feel, attentive and helpful staff and nice restaurant on-site all at a great rate. January 5, 2014
Rated 5.0 out of 5.0 by Great property Great staff, great room, great breakfast, good service to Rewards Club members. Great experience. January 5, 2014
Rated 5.0 out of 5.0 by Accommodations We traveled with our two small puppies and the accommodations could not have been better. The outside facilities for the dogs were great and the nature walk trail was great as well. The staff was very friendly and helpful with any and all questions. This Holiday Inn in Asheville, NC has been the best overall experience in over 46 years of traveling for me and my wife. We can't say enough good things. January 4, 2014
Rated 5.0 out of 5.0 by Overall experience Loved this Holiday Inn! Great location! The staff we came in contact with were so nice and helpful! Good job Holiday Inn! We love staying with you! January 4, 2014
Rated 5.0 out of 5.0 by Pleasant Stay We stayed on Christmas Eve while traveling. From the initial greeting when I walked up to the counter until the final interaction when leaving every staff member was friendly, helpful, and a pleasure to deal with. I would recommend this hotel to everyone and will stay there again the next time I stay in the area. January 2, 2014
Rated 5.0 out of 5.0 by Excellent service, great environment The lobby is very comfortable and inviting - great place to sit with friends (love the rockers!) The staff was very pleasant and helpful. Definitely recommend staying here. January 1, 2014
Rated 4.0 out of 5.0 by Excellent Very pleasant staff, from front desk to bar/restaurant. I requested a quiet room and they delivered. W had a nice room on the top floor at the end of the hall. Everything was very clean and updated. Only downside is no indoor pool or jacuzzi. There is a nice fitness center, though. It is a pet-friendly hotel, but the pets are only permitted on certain floors. December 31, 2013
Rated 5.0 out of 5.0 by Nice place to stay and close to everything !!! My wife and I recently stayed at the Inn and we're very pleased with are room and especially the lounge area with the beautiful fireplace it made us feel right at home. December 31, 2013
Rated 5.0 out of 5.0 by Great room, great service Such a warm, hospitable hotel! Decor makes you feel like you are staying in a lodge--perfect for Asheville! The staff is friendly & helpful. Definitely plan to stay here again! Great bar & restaurant!! December 28, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast My family and I were in Asheville for my daughter's graduation from UNC Asheville and my son had to be picked up from Western Carolina Univ after his final exam, it was a busy weekend. The staff was friendly and the room was comfortable. We all enjoyed the buffet breakfast Saturday morning. I like the location off I-40 also. We look forward to staying at this location again! December 24, 2013
Rated 5.0 out of 5.0 by Winter Vacation Staff was awesome and very helpful as this was our first time in Asheville area. Location was perfect and close to everything, Biltmore and down town Asheville. December 19, 2013
Rated 5.0 out of 5.0 by Really good hotel I couldn't fault this hotel at all. Friendly staff, good rooms and a warm atmosphere. We especially enjoyed the Restaurant bar in the hotel - it provided a pleasant place for a light meal and a drink without the bother of driving. I would be very happy to stay at this hotel again. December 19, 2013
Rated 5.0 out of 5.0 by Very comfortable accommodations Pleasantly surprised with the hotel. Quiet and peaceful. Clean and comfortable. Excellent value with close proximity to all of the venues near Asheville and The Biltmore Estate. Excellent complimentary hot breakfast. The staff is very accommodating and helpful. The one thing that we would appreciate, is to have hot coffee available on those cold and raw days in the mountains. We would definitely recommend this hotel and are looking forward to our next visit. December 18, 2013
Rated 1.0 out of 5.0 by Fit for a Dog I am planning my wedding reception at the Biltmore. I want to give my guest options for their hotel stay at various price points. This hotel being one of the options, after spending a night the hotel determined for me I will NOT be recommending them. A few items: The lamp shade on the table was covered in coffee stains. The furniture was beat up. The bathroom sink was filthy as well as a puddle of water on the floor. The hotel allows pets, that's nice. HOWEVER common sense would tell one not to put a guest who is not traveling with pets in a room next to guest with pets. I had the pleasure of listening to my neighbors dog go nuts because they left him in the room alone. When I called the Front Desk to complain I was told I should have requested a room on a non-pet floor. REALLY!!!!! December 18, 2013
Rated 5.0 out of 5.0 by Great service and excellent breakfast This hotel is older but has been renovated. The decor includes a lot of "rustic" touches, which means a lot of rough surfaces that seem a bit dusty. The room was clean, though. When we checked in, the room heater was making a really loud noise. The manager sent someone right up who fixed it, and it stayed fixed during our stay. The breakfast was very good - a buffet that included real scrambled eggs (not the odd ones you get at HI express), sausage, fresh fruit, excellent make-your-own waffles, biscuits with gravy - a really good selection. They also gave us tokens for a discount in the bar/restaurant - we had a nightcap before bed and the bartender was very friendly. All in all, a very nice property with very welcoming and friendly staff. I would definitely stay here again. December 15, 2013
Rated 5.0 out of 5.0 by We had a good nights sleep and I forgot someone and the staff helped me out Also enjoyed the food that was served and the quiet atmosphere December 12, 2013
Rated 5.0 out of 5.0 by Perfect! This hotel offred the perfect balance of comfort and value. The decor, staff, and breakfast was a cut above. We will stay here everytime we are in Asheville! December 12, 2013
Rated 5.0 out of 5.0 by Comfortable lodging and wonderful service. My second trip to this wonderful hotel as it was so good last time! Great stay at this East Asheville location. Very convenient, quiet, and lodge-like feeling. Staff was quite hospitable. Highly recommend! December 11, 2013
Rated 4.0 out of 5.0 by Great location for Biltmore visit My wife and I stayed here to visit the Biltmore Christmas service. The hotel is right off the interstate and very easy to navigate to Biltmore from the hotel. Takes about 10 minutes to get to Biltmore entrance from hotel. The staff were very helpful: asked me when I walked in if I needed any help with directions around Asheville, provided me with a map and talked me through me how to get to my various destinations. Room and bed were very comfortable. We had dinner there (got $2 off for eating at hotel) and it was a comfortable atmosphere and great service. The food was good (I had chicken wings, wife had soup). I didn't like the celery too much, tasted fake. However, the breakfast was great; eggs tasted like eggs, haha! My worry before I stayed was with the hotel being pet friendly I was gonna hear a bunch of dogs barking but I only heard dogs when I was in parking lot. I could hear no noise inside hotel room (that includes not hearing people in rooms beside me). There were no glaring problems with the hotel and my wife and I were satisfied. December 10, 2013
Rated 5.0 out of 5.0 by My Stay They make me feel like family I wish all my stays in my travels were this great. Thanks to the staff and always a clean and neat room and hotel. December 10, 2013
Rated 5.0 out of 5.0 by Just like home! The hospitality is beyond excellent! Feels just like home! Staff is over and above any I have ever experienced in a hotel. December 8, 2013
Rated 4.0 out of 5.0 by Staff Rude When checking in on Nov 29th the lady working answered a call and quoted someone over the phone a cheaper price than I was given. I asked her to honor that price and she said, "sure, I will credit your account." When checking out on Nov 30th (12:00 ish) I asked about the credit. One of the ladies behind the counter was very rude in tone and asked me "who said that?" When I said, I don't know her name..she was rude in tone and said, "we'll, what did she look like?" I was getting angry at her tone by this point. The other lady working the front desk said "yes, there is a credit on your account." So, the whole rude interogation act wasn't even necessary. Had she checked first instead of treating me like I was stealing $20 out her pocket she would have seen it was already handled and answer my question. Then as I was leaving they were both talking about me under their breath. It took every once of self control for me not to loose it on them. The morning check in girl got it right. The next day checkout losers are rude and shouldn't be in a customer service industry. It takes real effort to be just plain mean. December 3, 2013
Rated 4.0 out of 5.0 by Great location, fantastic staff The hotel was a great location to be at for our trip to Asheville . The staff were very welcoming and friendly and willing to help. The rooms were very nice. Nicely updated with amenities and very clean. A great stay. Thank you. December 3, 2013
Rated 5.0 out of 5.0 by Pet-friendly...comfortable We rolled in after midnight with our 2 Shih tzu's in tow. We had called the Customer Service Line earlier in the evening because we knew we would be arriving fairly late. The CS Rep had made sure that everything was in order for our late arrival. The night attendant was courteous and helpful. The room was clean and quiet. (It's sometimes a surprise to find a "clean and quiet" room in a pet-friendly hotel) The breakfast includes all kinds of stuff...sausage, eggs, fresh waffles, endless coffee, etc, etc. Not just cereal and donuts. So we eased out onto the road, refreshed after a good night's sleep. This has been our hotel of choice for the past several years as we make this trek on a regular basis. December 1, 2013
Rated 5.0 out of 5.0 by Great hotel Well decorated hotel in a woodsy theme. Very nice room with good beds. Very good hot breakfast. Would definitely stay there again December 1, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable beds My family enjoyed are stay and would highly recommend this hotel. It was very clean, great morning breakfast, knowledgeable staff and very close to the Biltmore Estate. Cummings Family From North Carolina November 30, 2013
Rated 5.0 out of 5.0 by Great hotel in Asheville I am a business traveler and stay at this location once a month. The hotel is consistently clean and the staff eager to assist. Rooms are spacious and the beds sleep great! November 29, 2013
Rated 5.0 out of 5.0 by Always clean and comfortable We have stayed at this Holiday Inn several times in the past and have always found it to be very clean and comfortable. The breakfast is delightful with many good choices and comfortable seating. Staff at this hotel and in the restaurant are always friendly and accommodating. November 23, 2013
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