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Rated 4.6 out of 5 by 348 reviewers.
Rated 5.0 out of 5.0 by Great Place and good staff Staf was very pet friendly, they seemed to enjoy all pets. This hotel has a wonderful little walking trail just for your pets "relief" and it is light up at night. Staff accommodated me and my father very well even when we made a last minute change to our reservation. I work night shift and usually don't wake up until 1:30 pm. No Problem! the staff gave me a late check out of 2pm. The room was very quiet, never woke up from doors slamming, noisy cleaning crew, elevators etc. I will be staying here again if I need a night in Asheville again. Thanks! March 10, 2014
Rated 5.0 out of 5.0 by My Favorite Asheville stay I travel for work and am always happy to visit my Asheville territory and stay at this hotel. I have recommended it to friends, fellow co-workers and family. The restaurant located on the property is a wonderful feature with excellent food. The rooms and staff are always wonderful and the breakfast bar is the best of anywhere I have stayed! Looking forward to staying here again! March 9, 2014
Rated 1.0 out of 5.0 by Been there I have been to this hotel many times and have enjoyed my stay each time, perferred it when there where smoking rooms. I like choices even if the roome are already filled, still like to have had the choice. The room was very good, clean anaonder around the room. Betty at the front desk remembered me and whoundered where I have been. We had a nice chat and it was nice to remembered and missed. February 11, 2014
Rated 5.0 out of 5.0 by Frequent Visitor Because of its close proximity to the VA Hospital, we find ourselves staying at this hotel frequently. They couldn't be nicer! Very accommodating. All the staff you will encounter, from the front desk on, is friendly, polite, and helpful. You'll feel like an appreciated guest here! Not the newest hotel in Asheville, but it's been updated and well cared for, so you'll be comfortable here. February 10, 2014
Rated 5.0 out of 5.0 by Great Hospitality My dog and I had a very nice, though brief stay at your hotel. The room was clean and comfortable. Easy in and out with the dog. We enjoyed a walk around the Dogwood Path. I would encourage anyone traveling with a dog to stay here. Very Pet Friendly. Asheville in general is very pet friendly! February 5, 2014
Rated 1.0 out of 5.0 by noisey, extremely dry and near trains, toilet wouldnt flush well the snow melting and falling made for a night of hammers falling on the roof, and this was inbetween the trains coming and going, and i brought a humidifier with me and i still woke up with dry hands and skin and sinuses so bad. This was because of a vent in the bathroom pulling the air out of the room so hard. I think the purpose was for it to be an exhaust fan but this was way too much for that purpose. Toilet would clog almsot every flush even if didnt have any paper in it. Beautiful site, great staff, but i didnt want to move to another room because of the limited time to move to another room and sleep as well. the snow and trains and dryness would still be the same so what was the point. I would recommend staying at the Biltmore West Holiday INN. That holiday inn is a 4 or 5 star. February 3, 2014
Rated 5.0 out of 5.0 by Nice Room and Staff Cozy atmosphere in lodge and restaurant. Hotel staff as well as the staff of Big Owl's were friendly. January 31, 2014
Rated 4.0 out of 5.0 by Great staff. Good Vibes. Value Stay. This hotel captures the Asheville experience. Nothing too fancy. Gets the job done. And awesome friendly people. The decor of the hotel gives the warm woodsy camping type feel that reminds you you are in the mountains. The short walking trail behind the hotel is a great way to unwind at the end of the day as well. If you are a workout fanatic, make other plans to go workout elsewhere unless you are oober creative with the great outdoors and body weight workouts, or you are at least ok with running on a treadmill in a mirrored hamster cage of a room. The location is a bit remote for your restaurant needs. However, the Big Owl restaurant in the hotel is good and its so nice to have in the hotel for convenience sake. After a long day of hiking all you really need is a drink and a warm meal, right? The hotel is very clean and the people are very accommodating to any requests. Rooms are spacious and meet the needs for me. If you need top notch internet, avoid the 4th floor. Definitely slow up there but it still works. January 31, 2014
Rated 5.0 out of 5.0 by Refuge from the Snow! This is a beautifully decorated Holiday Inn, done in a lodge theme. We were driving home to Ohio between snow storms. About 15 minutes out from the inn, the snow started to fly and within 5 minutes, it was snowing hard ( just a squall, but we didn't know that ). We entered the lobby, warm and bright with a fire in the hearth and were welcomed by the friendly & knowledgeable front desk woman. Our room was beatiful and spacious with a very comfortable bed. We were happy to have dinner in the inn's restaurant...extra nice not to have to go back on the roads or order a pizza after eating drive-thru food all day to beat the snow! The service and food were excellent. We had a wonderful stay and it would have been a very comfortable place to be snowed in! We plan on staying here on our next visit to Asheville. January 15, 2014
Rated 5.0 out of 5.0 by Great Retreat! Best night's sleep and fantastic breakfast, will stay again! January 14, 2014
Rated 5.0 out of 5.0 by Excellent hotel Unlike all other hotels this hotel is very special, it has the interior and the furniture that are unusual and gives you a special feeling of being somewhere on vacation rather business. Stuff is very professional, knowledgeable and friendly. Hotel is minutes away from downtown and some attractions. Rooms are renovated and quite clean. Will stay again if travel to Asheville. January 13, 2014
Rated 5.0 out of 5.0 by Free breakfast buffet! Excellent service! Mark, at the front desk that evening, was very welcoming, knowledgeable and full of enthusiasm! January 8, 2014
Rated 5.0 out of 5.0 by Great room and service Did a Christmas visit to the Biltmore House and stayed here. The staff was very friendly and most helpful. The room was large, clean and comfortable. We enjoyed the great breakfast and full service restaurant for dinner. Great location near to everything. January 8, 2014
Rated 5.0 out of 5.0 by Comfort and pet friendly, win win! We had a lovely stay at this hotel mostly due to the staff. Bryan was very helpful during the reservation process in trying to help me get the best rate and when we checked in he helped us with options for dinner since it was on the late side. The gal at the desk the next morning was very helpful also. She was able to get us a late check out since we were visiting the Biltmore estate the morning. As far as the room goes it was clean and fresh smelling , the bed was comfortable too. We really appreciated the frig and microwave in the room. The breakfast was one of the nicest we have encountered for continental . Plus there was a dog area behind the hotel for your four legged friends plus clean up bags. Lovely stay all around. January 6, 2014
Rated 5.0 out of 5.0 by Thanks Wayne We have stayed at this property before and will again, I'm sure. Wayne was working the desk when we checked in and went out of his way to make sure we stayed in the right room ,on the right floor, with the bed on the right side of the room. My wife sleeps best this way. Gloria is an asset, working as a server and BARTENDER. We look forward to her service. January 6, 2014
Rated 5.0 out of 5.0 by Great stay! My friends and I really enjoyed that accommodations at this Holiday Inn location. The desk staff, housekeeping staff, and Big Owls staff were excellent. Everyone was very friendly and helpful. I will probably stay here again next time I come to Asheville. January 5, 2014
Rated 5.0 out of 5.0 by Quick stay but wish it could have been longer Some of the great perks to this property are: beautiful lodge feel, attentive and helpful staff and nice restaurant on-site all at a great rate. January 5, 2014
Rated 5.0 out of 5.0 by Great property Great staff, great room, great breakfast, good service to Rewards Club members. Great experience. January 5, 2014
Rated 5.0 out of 5.0 by Accommodations We traveled with our two small puppies and the accommodations could not have been better. The outside facilities for the dogs were great and the nature walk trail was great as well. The staff was very friendly and helpful with any and all questions. This Holiday Inn in Asheville, NC has been the best overall experience in over 46 years of traveling for me and my wife. We can't say enough good things. January 4, 2014
Rated 5.0 out of 5.0 by Overall experience Loved this Holiday Inn! Great location! The staff we came in contact with were so nice and helpful! Good job Holiday Inn! We love staying with you! January 4, 2014
Rated 5.0 out of 5.0 by Pleasant Stay We stayed on Christmas Eve while traveling. From the initial greeting when I walked up to the counter until the final interaction when leaving every staff member was friendly, helpful, and a pleasure to deal with. I would recommend this hotel to everyone and will stay there again the next time I stay in the area. January 2, 2014
Rated 5.0 out of 5.0 by Excellent service, great environment The lobby is very comfortable and inviting - great place to sit with friends (love the rockers!) The staff was very pleasant and helpful. Definitely recommend staying here. January 1, 2014
Rated 4.0 out of 5.0 by Excellent Very pleasant staff, from front desk to bar/restaurant. I requested a quiet room and they delivered. W had a nice room on the top floor at the end of the hall. Everything was very clean and updated. Only downside is no indoor pool or jacuzzi. There is a nice fitness center, though. It is a pet-friendly hotel, but the pets are only permitted on certain floors. December 31, 2013
Rated 5.0 out of 5.0 by Nice place to stay and close to everything !!! My wife and I recently stayed at the Inn and we're very pleased with are room and especially the lounge area with the beautiful fireplace it made us feel right at home. December 31, 2013
Rated 5.0 out of 5.0 by Great room, great service Such a warm, hospitable hotel! Decor makes you feel like you are staying in a lodge--perfect for Asheville! The staff is friendly & helpful. Definitely plan to stay here again! Great bar & restaurant!! December 28, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast My family and I were in Asheville for my daughter's graduation from UNC Asheville and my son had to be picked up from Western Carolina Univ after his final exam, it was a busy weekend. The staff was friendly and the room was comfortable. We all enjoyed the buffet breakfast Saturday morning. I like the location off I-40 also. We look forward to staying at this location again! December 24, 2013
Rated 5.0 out of 5.0 by Winter Vacation Staff was awesome and very helpful as this was our first time in Asheville area. Location was perfect and close to everything, Biltmore and down town Asheville. December 19, 2013
Rated 5.0 out of 5.0 by Really good hotel I couldn't fault this hotel at all. Friendly staff, good rooms and a warm atmosphere. We especially enjoyed the Restaurant bar in the hotel - it provided a pleasant place for a light meal and a drink without the bother of driving. I would be very happy to stay at this hotel again. December 19, 2013
Rated 5.0 out of 5.0 by Very comfortable accommodations Pleasantly surprised with the hotel. Quiet and peaceful. Clean and comfortable. Excellent value with close proximity to all of the venues near Asheville and The Biltmore Estate. Excellent complimentary hot breakfast. The staff is very accommodating and helpful. The one thing that we would appreciate, is to have hot coffee available on those cold and raw days in the mountains. We would definitely recommend this hotel and are looking forward to our next visit. December 18, 2013
Rated 1.0 out of 5.0 by Fit for a Dog I am planning my wedding reception at the Biltmore. I want to give my guest options for their hotel stay at various price points. This hotel being one of the options, after spending a night the hotel determined for me I will NOT be recommending them. A few items: The lamp shade on the table was covered in coffee stains. The furniture was beat up. The bathroom sink was filthy as well as a puddle of water on the floor. The hotel allows pets, that's nice. HOWEVER common sense would tell one not to put a guest who is not traveling with pets in a room next to guest with pets. I had the pleasure of listening to my neighbors dog go nuts because they left him in the room alone. When I called the Front Desk to complain I was told I should have requested a room on a non-pet floor. REALLY!!!!! December 18, 2013
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