Rated 4.5 out of 5 by 538
Rated 4.0 out of 5.0 by Tinerw Great service, good location
Once we arrived, all staff were attentive, helpful and very friendly - excellent! Rooms were very comfortable with good amenities. The location provided easy, walking access to downtown.
The only flaw is a real problem with the hotel elevators; evidently, there is no service elevator, and in the busy morning hours you could wait 15 minutes for an elevator, then stop at every floor. In addition to guests departing/arriving, the cleaning staff fills entire cars with both personnel and their equipment, and certainly do not defer to guests. It was a real issue getting our group of 15 out of the hotel even close to our departure time solely due to the elevators, and tempers were flaring from other guests, as well - plan accordingly!
October 11, 2014
Rated 5.0 out of 5.0 by BMW 1200 GSA great staff and comfortable room
ideally located in downtown Ashville. Secure underground parking was a big plus since we were on a motorcycle and did experience occasional rain and wind. Our room was always ready and it made for a comfortable retreat after riding all day..
October 10, 2014
Rated 5.0 out of 5.0 by mny1pxs Never disappoints!
Will never stay anywhere else. We travel with our dog and the employees are so nice and accommodating. They had a biscuit waiting for us with his name on it. Those little touches will keep us coming back. Thanks for a great trip.
October 9, 2014
Rated 5.0 out of 5.0 by chemoCarolyn87 Turning 50 in Asheville
My husband and I enjoyed a weekend stay to celebrate my 50th birthday. We arrived to champagne and strawberries. Everything was wonderful from the start to finish! I would have loved to stay longer. Breakfast at another locale would have been a better choice, however.
October 9, 2014
Rated 5.0 out of 5.0 by Timily Excellent as Always
This is a very clean and up to date hotel. The amenities as well as the staff are always great. I will continue to stay at this hotel when I visit Asheville.
October 9, 2014
Rated 5.0 out of 5.0 by TP36 Very nice!
I had a wonderful stay! The staff was very nice. The hotel was clean. I wish I could have had time to eat in restaurant... the food looked good.
October 9, 2014
Rated 5.0 out of 5.0 by Le Grecque Great location and service
Staff very friendly, accommodating. Concierge service staff excellent, particularly Katy & Justine. Met our every need and special requests. Hotel location within easy walking distance from downtown shops and restaurants. Had a wonderful stay; sampled city's great food venues and night life; and enjoyed the Biltmore experience.
October 8, 2014
Rated 5.0 out of 5.0 by BJLewis Awesome hotel. Very new and very clean
My wife and I stayed here for 1 night to have a get away from the kids. We loved the location. Some people complained about the road noise and it was a little present, but never caused me to wake during the night. Hotel was very clean and decorated in a new, contemporary manner. You are very close to the downtown part of the city, walking distance, and only a 5-10 minutes from Biltmore. We had dinner at the Grove Park Inn for the view, but immediately saw the dated appearance of the rooms we went past with open doors. This place is not dated at all. We loved it and will gladly stay here again. Pets are welcome and we brought our Pug. Great hotel!!
October 7, 2014
Rated 5.0 out of 5.0 by injuredpatella great service
Awesome service from everyone. Really felt welcome and the room was top notch. Can't wait to visit again.
October 6, 2014
Rated 2.0 out of 5.0 by S-JTraveler Recent stay at Indigo Hotel in Asheville
Nice hotel in downtown Asheville, NC. Great staff. Do not get a room on the highway side of the building or you will not get any sleep due to road noise. Also, I suggest getting 2 beds if you are traveling with anyone since the 1 bed rooms are queens and NOT kings.
October 2, 2014
Rated 3.0 out of 5.0 by dave g. Not Bad
Overall Nice hotel. Front staff wasn't super friendly. Water pressure in room was terrible. Shower took forever and left me cold. Bed was comfortable. The cleaning staff were very friendly.
September 30, 2014
Rated 5.0 out of 5.0 by ABL2 Fabulous experience
Fabulous hotel in every way! Upon my early arrival at 11AM, I expected to leave my luggage and return later. Imagine my surprise when my room was ready for check-in, a true and welcome rarity. Front desk reception from Sunshine and Nikita was warm and friendly and provided all the information I needed. My room was spotless. The bed most comfortable and certainly one do the quietest hotels ever. Love their commitment to the environment (no carpet is great but be aware that footwear is needed here). Great that they are paperless so receipts are immediately emailed up in checkout.
They have a solid restaurant and a nice surprise of live entertainment. One night, a Spanish guitarist, another was a lovely pianist.
Overall, love this hotel and highly recommend it.
September 26, 2014
Rated 5.0 out of 5.0 by AndRoo Nice Hotel
Very nice and clean hotel. Room was great and the staff were very nice. It was conveniently located downtown so I was able to walk to the restaurants and bars that I wanted to go to.
September 26, 2014
Rated 5.0 out of 5.0 by Charlotte1234 Fantastic Stay
Hotel Indigo was refreshing and the staff was friendly and knowledgeable. I would definitely stay there again!
September 25, 2014
Rated 5.0 out of 5.0 by Xingu Best Concierge in the business!
Our Concierge Katie called us the week before our stay and booked a nice place for dinner. She then had a nice gift waiting for us in the room. Never had this happen before.
September 25, 2014
Rated 3.0 out of 5.0 by There are better hotels Not worth the money or stars
Staff is nice enough. They did not seem to rise to the expectations from stars/reviews.
Room assigned was for handicap. I do not require this room, and usually do not fit under the showers in these rooms. These type rooms also do not contain the spray from the shower so a result of a soaked bathroom is common.
Furniture, curtains, bathrooms, carpet starting to show age. Furniture was very dinged up from the vacuuming I suspect. Curtain rod to close/open curtains fell off.
Overall this hotel is a weak three star at best, and we did not get it at a great value.
September 24, 2014
Rated 5.0 out of 5.0 by VAfriends Beautiful as well as comfortable
Our mini-vacation was great at the Indigo! The room was beautifully decorated, the bed was comfortable, and the shower was amazing! Every staff member we encountered from the first parking attendant to the desk personnel to the young cleaning man on the elevator seemed genuinely glad we were there. We were greeted and treated with wonderful hospitality. Thank you for a memorable stay!
September 23, 2014
Rated 2.0 out of 5.0 by MagsLou Get a Room Overlooking Downtown Asheville
I've had two wonderful stays at the Indigo in Asheville and one terrible stay. The good ones were in a beautiful room with two queen size beds and a large bathroom with a tub that overlooked downtown Asheville (facing Grove Arcade). My windows opened to get fresh air; this is important because I'm chemically sensitive and have severe reactions to the cleaning products, carpet, drapes and overall musty air that comes with most hotel rooms. The hotel staff was kind enough to not use any "aromatherapy" or other cleaning products on my room before my arrival. I thought I had finally found the perfect place to stay in Asheville. On this last trip, however, my room was not the one I choose before even though it appeared to be the same online -- the photos I saw were exactly what I wanted. This room was on the other side of the hotel, overlooking the Interstate. It sounded like I was camping on a race track. The bathroom was small and there was no tub (this is important to my husband, who loves a bath after hiking). I talked with the staff about moving, but there weren't any rooms available on the other side. My traveling companion and I didn't sleep at all that night. The sound of high-speed trucks and cars was loud and relentless. We decided to check out early. The staff was gracious and didn't charge me for the second night. I asked the manager how to make sure I got the room I wanted and he said to CALL rather than make the reservation online. I will do that next time. It is a wonderful place to stay if you get on the "right" side.
September 20, 2014
Rated 5.0 out of 5.0 by sginsc Good stay
Hotel was nice, but ask for the side of the hotel not on the highway. It was loud-ish. The staff was great, but there was no internet, as it was down for the complete time I was there. Unfortunately my wife got sick so we were not able to enjoy Asheville, but plan on trying a "re-do" trip at some point in time.
September 19, 2014
Rated 5.0 out of 5.0 by pulmprincess Boutique type hotel in great location
I loved this hotel for the "artsy" vibe it projected when I first entered the hotel. The lobby was lively and inviting. Lots of activity in the dining room and bar/lounge. Room was large and I loved the hardwood and tile floors..no carpet...YEAH!!! The air conditioning worked great. I could crank it down and snuggle under the covers..making for a good sleep. I appreciated the hotel's details of being "green"..like a glass vessel to fill with water every night and motion sensor lights in the hallway. The only thing missing for me was...no safe in the room. Maybe I am paranoid..but I just like to have the option of having a safe. I would definitely stay here again.
September 18, 2014
Rated 5.0 out of 5.0 by WithMyNCGuy CoOoOoL AwEsOmE HOTEL INDIGO!
This is by far the best IHG Hotel I have ever stayed in. From the extremely clean, cool, chic layout and design to the awesome staff that works there! Valet our car and walked the entire time. Will definetly be back!
September 16, 2014
Rated 2.0 out of 5.0 by DAJim Below average
I always try to stay at the best place I can find. I found the Hotel Indigo to be below average.
September 16, 2014
Rated 4.0 out of 5.0 by mbou Travelling through
First time at Indigo. Refreshing. Great location. Stayed one nite on way to Atlanta. Sleep could have been better if air handler unit had not been blowing on bed all nite. Love room décor but I'm a carpet guy and don't like stepping on wood floor with bare feet. A pet friendly hotel. May come back next time with our two small dogs.
September 15, 2014
Rated 5.0 out of 5.0 by Frequent Flyer2 Great Customer Service Everytime
Excellent hotel with exceptional customer service. It's never a disappointing stay.
September 15, 2014
Rated 5.0 out of 5.0 by Chris241 We had a great time!
Overall, we were very pleased with our stay. The room was very nice and we enjoyed the view from our room. the bed is not the most comfortable but it was OK. We had a great breakfast in the restaurant and the service was fantastic. Very friendly and helpful staff. The location is great if you are wanting to walk to places or easy to get in and out of if you are driving. We would definitely stay there again if visiting Asheville.
September 12, 2014
Rated 5.0 out of 5.0 The Package
For comfort and a feeling of 'Glad you are here' the Hotel Indigo covers it all. From the great downtown location that is just around the corner enough to keep you out of the bussle of town but right in the middle of the most wonderful shops and eateries. You never have to drive a car to get anything you want. We arrived and checked in ... leaving everything to the valet to get our bags in the room and part the car. We didnt' even go to the room but went downtown first. When we did arrive to the room we found it so delightfully open and airy and the views were spectacular. At check out we went to breakfast and they did all the getting of our luggage fromt he room and putting it in our car and our car was there ready for us when we were ready to leave. Thank you Aaron and Dan for making us feel like we were your only job for the day. Hotel Indigo... I love your name and I love your 'swag'.
September 12, 2014
Rated 5.0 out of 5.0 by billy@61 Modern hotel, great location.
I recently enjoyed a Saturday night at the Indigo. Although I felt the rate was a bit steep and the view I paid for was not initially provided, the hotel staff could not have been more helpful. We were immediately moved to a room with a beautiful view and we enjoyed a spectacular dining experience within walking distance. And just because I mentioned it was my wife's birthday at check-in, we received balloons and a bottle of wine in our room.This hotel is very modern but fits well in the neighborhood. And it positions you perfectly to enjoy Asheville on foot. Hard to beat.
September 10, 2014
Rated 5.0 out of 5.0 by JennyTP Great hotel, great location
Would recommend to anyone that wants to see all of downtown. Not a bad walk at all, very convenient to everything. Beds were pretty comfy, Aveda products and nice decor. Only drawback is if you stay on mountain/highway side, you do get some road noise. We had the air turned on and it effectively blocked any noise for us so not an issue. Just mentioning in case you are a super light sleeper, in which case, you may have a hard time in any hotel. We actually stayed in room 710, which is handicap accessible and very spacious. Great views, but right next to stairs. I worried about this, but as it turns out, we were not bothered by that and the door to the stairs closes very quietly so no banging around all night long. Had a great time in Asheville and we loved the convenience of this hotel.
September 9, 2014
Rated 5.0 out of 5.0 Great local food
Very contemporary setting with good walkable access to downtown but still right next to highway(noise not an issue)
September 8, 2014
Rated 4.0 out of 5.0 by David David Heating and cooling system
No way to turn off A/C had cold air blowing at high speed all night. Solved the problem by stacking pillows and blankets on top of unit.
Staff offered to change room but since we had already unpacked felt that putting up with the pillows and blankets we had solved the problem.
Staff was always friendly and helpfull.
September 7, 2014