Rated 4.6 out of 5 by 510
Rated 5.0 out of 5.0 by GoHokies! Happening Hotel in Downtown Asheville
The staff at this hotel treats guests they way you'd like to be treated - from Front Desk, to Restaurant. I highly recommend this hotel.
August 2, 2014
Rated 5.0 out of 5.0 by LadyJax123 Clean and Contemporary
Great room in downtown Asheville! If you want clean, contemporary, and comfortable, this is a great place.
August 1, 2014
Rated 3.0 out of 5.0 by SDjohnt Nice hotel BUT.............
Dont stay on the side of the highway. The traffic was UNBELIEVABLY noisy and I could not sleep. I stayed in room 402
August 1, 2014
Rated 4.0 out of 5.0 by Carl P. Clearn, modern rooms that are quiet AND dog-friendly.
My wife and our two dogs had a great couple of nights at this hotel. It was conveniently located, had clean, modern rooms with all the amenities. Having solid floors in the dog-friendly rooms is genius. Everything worked and the staff was enthusiastic and friendly.
Only minus was that the staff, while very friendly, attentive, and enthusiastic, was also largely very young and could use some additional training on how to conduct themselves around customers. They were NOT offensive or rude (quite the contrary), but did occasionally act in ways that isn't appropriate in their positions. Some additional seasoning and the presence of more experienced adults would probably help. This is a pretty small quibble.
July 30, 2014
Rated 5.0 out of 5.0 by Summerville Jeff Unique Hotel
This is a nice, clean, and beautiful hotel. It is artfully decorated throughout. The property offers a full service restaurant and bar. Amanda provides excellent service behind the bar. She is very familair with the Asheville scene which is helpful. Matt will take care of your every need from the Front Desk. Te property is two blocks from the heart of the downtown restaurant district. You will definitely be pleased with the hotel and the amenities.
July 28, 2014
Rated 3.0 out of 5.0 by ljwa Mediocre
My husband and I recently spent 2 nights at the Hotel Indigo to celebrate our 12th anniversary. The room was very nicely decorated and clean, but the noise from the highway outside was extremely loud and made it difficult to relax and sleep. The hotel staff was not particularly friendly and good service did not seem to be their priority. The location was within walking distance to downtown Asheville and that was great! However, there are other hotels in the vicinity and we will choose to stay in one of those next time.
July 26, 2014
Rated 5.0 out of 5.0 by Jeepie Asheville Getaway
Loved the staff-very welcoming. Our room had no refridg and ice machines were on every other floor(???). Room was clean and comfy with a beautiful view of the mountains. Small maintenance problem was resolved quickly and was followed by a lovely letter of apology and tasty cookies. Would definitely stay again.
July 26, 2014
Rated 5.0 out of 5.0 by no1uwnt2kno Indigo a home run again!
Unexpected visit to Asheville for the second time this month, and client booked accomodations fell through. Called the Indigo, where I'd stayed on my previous visit, and although my contact there had gone for the day, the desk called her, and she helped out in a grand way on her own time!!
I can't recommend the Indigo enough - the rooms are great, decor interesting, staff wonderful, and restaurant good in a city known for "wow" restaurants.
July 26, 2014
Rated 5.0 out of 5.0 by Davi53 Great service, friendly staff, great location
Our rooms were not ready when we tried to check in at noon, so we walked downtown for lunch and returned around 3:30. The front desk staff knew it was our anniversary and upgraded our room without us asking. Excellent views. Valet parking attendants could not have been more helpful with our car and luggage. The hotel is located right in town, so walking around is the way to go, as there is limited parking in the downtown area.
Highly recommend the hotel, and we will definitely return.
July 24, 2014
Rated 5.0 out of 5.0 by annie banannie14 Great Stay!
Great hotel! Spa-like atmosphere...rooms and showers are very spacious with a very accommodating and friendly staff! Breakfast was great; Highly recommend!
July 23, 2014
Rated 5.0 out of 5.0 by MB912! Wonderful accommodations!
Friendly service, attractive decor, great location and pet friendly.
July 22, 2014
Rated 5.0 out of 5.0 by Newly a Mrs. Great Choice for Honeymoon
My husband and I recently honeymooned at the Hotel Indigo in Asheville. We were pleased with the friendly service from staff beginning before our stay when we received a call from the concierge asking if they could do anything for our stay, to arrival at the front desk for check-in, and at last, our check out in the early morning. Every staff member greeted us with a smile and kind words throughout our five-day visit. We loved our room because it was spacious, the bed was comfortable, and it had a gorgeous view of the mountains. We ate breakfast at the restaurant one morning, and we were both enamored with the coffee! I spent some time in the fitness center, and although it was small, it met my needs for equipment. We also appreciated the location of the hotel because we got to walk through the city center and hardly had to drive at all! I gave room cleanliness a 4/5 because we had a couple of days where we would have liked fresh sheets and a cleaner bathroom. We understand the need to preserve natural resources, but fresh linens are preferred. Also, I gave value a 4/5 because although the stay was tremendous, I feel there could be a few more amenities offered at the higher price point of the hotel (perhaps a swimming pool or complimentary drinks upon check in?). Overall, the stay was wonderful and surpassed our expectations.
July 22, 2014
Rated 5.0 out of 5.0 Pleasant stay
Great stop halfway through our trip. Booked to stay there on the way back home as well. Can't wait. We'll plan on staying here every time we make the journey from Cincinnati to Savanah.
July 21, 2014
Rated 5.0 out of 5.0 by Dock 51 Wonderful Hotel
Accommodations, service and staff were fantastic. We had a lovely visit and look forward to returning to your Asheville location.
July 19, 2014
Rated 5.0 out of 5.0 by Lee JC Great stay for anniversery
Great couples getaway. Would stay again. Pros - room, service, and comfort. Only Con - No pool or hot tub but knew that prior to booking it. Highly recommend for couples getaway.
July 16, 2014
Rated 5.0 out of 5.0 Anniversary in Asheville
My wife and I stayed at the Indigo for our third anniversary. It was fantastic! We were upgraded to the 11th floor penthouse where amazing views, a huge room, and a bottle of champagne were awaiting us. We loved the room so much we nixed brunch plans and ordered room service (which was inexpensive for huge portions and absolutely delicious) so we could enjoy the view from our balcony.
Highly recommended - will only stay here if we go to Asheville again!
July 15, 2014
Rated 5.0 out of 5.0 by lmws Just Perfect!
Hotel Indigo exceeded our expectations. This was our first trip back to Asheville in many years. The hotel staff was very friendly and extremely helpful. We arrived early and the staff was still able to accommodate us. The hotel and room was clean and very comfortable. The location could not be any more perfect. Everything, including the great shops and fabulous restaurants were within walking distance. We are already planning a trip back in the fall and there is no doubt we will stay here again!
July 14, 2014
Rated 5.0 out of 5.0 by Laurie&Bill Fabulous staff and wonderful experience
Our recent stay at the Hotel Indigo Asheville was terrific. The hotel has a great location in downtown and the rooms are comfortable with great views.
Most importantly, the staff was wonderful. Nick, the valet, Justine, the concierge, Nikita in housekeeping and countless others were warm, friendly and very helpful in sharing things to do and places to eat in Asheville.
Thanks for making our experience memorable and just what we needed! We will definitely be back.
Laurie and Bill
July 12, 2014
Rated 4.0 out of 5.0 by ylee Good Stay
Not bad, not too good. This is a 4 star hotel and not sure. But clean and nice.
July 11, 2014
Rated 3.0 out of 5.0 by rmpd8680 Pretty good location!
My wife and I stayed at Hotel Indigo during our last visit to Asheville. We selected this particular hotel due to it being within walking distance of the area where we knew we would spend the majority of our time. This aspect was pretty convenient as it served the purpose we were looking for.
My complaint about the hotel itself was that one morning we decided to have breakfast in the room. So the night before, we filled out the selection menu and hung it outside the door and marked to have it delivered at 10:00am the next morning. I checked the next morning and the menu had been collected by someone from the hotel staff so I didn't expect any hiccups. 10 am came, 10:15, 10:30...no delivery. Finally I called the front desk 2 or 3 times, no answer. I called the restaurant downstairs, no answer. Why would anyone answer the phone as it would only be a customer calling????
I went downstairs to be told by the young lady at the desk that she did not know what had happened and gave no explanation as to why I could not reach anyone when I called or why I hadn't received my order. I think she assumed I did not fill out the menu and placed it outside the door as this was her first comment. Obviously it was the first time I had ever stayed at any hotel with this option. She said she would check into it, of course I never heard anything.
Regardless, her "don't care" attitude as well as her lack of effort to even check into this or offer me an explanation as to why I had not received this requested service was enough that I WILL NOT use this hotel again regardless of it's location. This is poor service. How does this get lost in the mix? There are other hotels in the area that I will use on my next visit.
July 11, 2014
Rated 5.0 out of 5.0 by David solomon comfortable
keep my rewards status as they don't seem to look I like the hotel and staff however and suits my needs. parking is a challenge sometimes esp when the hotel is full.
July 11, 2014
Rated 3.0 out of 5.0 by JSSag STARK!
If you're romancing, go elsewhere. Only thing missing to make this a dorm-like experience was cinder block walls.
July 10, 2014
Rated 5.0 out of 5.0 by MDpitt75 Great View
This hotel had a great view of the mountains, the staff was excellent, and it was close to many attractions.
July 8, 2014
Rated 5.0 out of 5.0 by dudu40 Excellent hotel! We enjoyed our stay!
We really enjoyed our stay in Hotel Indigo Asheville downtown. The location is super convenient to everything Asheville downtown has to offer. We stayed at the Penhouse studio king suite. The room was clean, bright and very quite. We loved the room design and decor. The bed was really comfortable. The front desk service staffs were all very warm, friendly and helpful. We tried the hotel cafe and the breakfast food were excellent and so were the service there. The hotel WIFI was really good and fast, too.
Just two things to be considered for improvement:
1) We turned the room AC fan to the lowest setting but it still seems a little bit loud at night.
2) We wish there's something(e.g. shelves on the wall) in the shower to put our shampoo, soap, etc on. I had to put all those things on the floor when taking shower.
Overall, excellent hotel with excellent staffs, enjoyed our stay and hope to come back.
July 7, 2014
Rated 5.0 out of 5.0 by gooddogjane nice hotel and very conveniently located
This is a very nice, clean hotel conveniently located in downtown Asheville. It is within walking distance of good shopping and great food. The staff is friendly and helpful. You won't be disappointed if you choose to stay here.
July 5, 2014
Rated 2.0 out of 5.0 by 2011SS Okay stay
Disappointed on this stay based on two previous stays
July 3, 2014
Rated 5.0 out of 5.0 Amazing Staff
The front desk, rooms, and overall space was incredible. Would stay there again and again
July 1, 2014
Rated 2.0 out of 5.0 by Old Style A/C Unit A/C unit poor - noisy & inaccurate
Overall this was not a good value. A/C was old type unit you find in cheap hotels. Not a central system.
July 1, 2014
Rated 5.0 out of 5.0 by JeremiahB78 love this place
Hotel Indigo Asheville is in an excellent location. The rooms are always clean and fresh and the staff very friendly.
June 30, 2014
Rated 5.0 out of 5.0 by Reunion102 What a great experience!
I recently visited Asheville for a relaxing week to celebrate my b-day. I traveled there alone... And was a little apprehensive as a single woman. However, as soon as I was welcomed at Hotel Indigo, my worries were eased. The staff and parking attendant greeted me with a smile... And told me about all the features of the hotel. My room had a great view, nice modern details, and was very clean. I also got a hotel deal/package with free breakfast ... And boy was that smart. The service was great, and the breakfast was amazing! The cheese grits are to die for! The hotel was the perfect distance (walking distance) from downtown restaurants and shops... It is also in close proximity to the Asheville visitors center where you can catch the trolley for tours of Asheville. I would definitely stay here again and recommend it to others. Hats off to management at this location... There's an aura of warmth, friendliness, and fun that should be applauded!
June 30, 2014