Rated 4.7 out of 5 by 153
Rated 4.0 out of 5.0 by Peacespoken Staff Rude
When checking in on Nov 29th the lady working answered a call and quoted someone over the phone a cheaper price than I was given. I asked her to honor that price and she said, "sure, I will credit your account." When checking out on Nov 30th (12:00 ish) I asked about the credit. One of the ladies behind the counter was very rude in tone and asked me "who said that?" When I said, I don't know her name..she was rude in tone and said, "we'll, what did she look like?" I was getting angry at her tone by this point. The other lady working the front desk said "yes, there is a credit on your account." So, the whole rude interogation act wasn't even necessary. Had she checked first instead of treating me like I was stealing $20 out her pocket she would have seen it was already handled and answer my question. Then as I was leaving they were both talking about me under their breath. It took every once of self control for me not to loose it on them. The morning check in girl got it right. The next day checkout losers are rude and shouldn't be in a customer service industry. It takes real effort to be just plain mean.
December 3, 2013
Rated 4.0 out of 5.0 by Chip95 Great location, fantastic staff
The hotel was a great location to be at for our trip to Asheville . The staff were very welcoming and friendly and willing to help.
The rooms were very nice. Nicely updated with amenities and very clean. A great stay. Thank you.
December 3, 2013
Rated 5.0 out of 5.0 by DougR7 Pet-friendly...comfortable
We rolled in after midnight with our 2 Shih tzu's in tow. We had called the Customer Service Line earlier in the evening because we knew we would be arriving fairly late. The CS Rep had made sure that everything was in order for our late arrival. The night attendant was courteous and helpful. The room was clean and quiet. (It's sometimes a surprise to find a "clean and quiet" room in a pet-friendly hotel) The breakfast includes all kinds of stuff...sausage, eggs, fresh waffles, endless coffee, etc, etc. Not just cereal and donuts. So we eased out onto the road, refreshed after a good night's sleep.
This has been our hotel of choice for the past several years as we make this trek on a regular basis.
December 1, 2013