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Rated 4.5 out of 5 by 344 reviewers.
Rated 5.0 out of 5.0 by Nice Holiday Inn Great location to downtown Asheville, and a free shuttle to August 25, 2015
Rated 1.0 out of 5.0 by worst hotel ever Stayed here for business , was welocomes ad elite member.double checked with staff and calld to IHG to verify this stay was DOUBLE points.. now after 20 + night stay ... IHG says my rate was too low and not one night is qualifying... I would have never stayed here if staff was honest. I dont care the rate its a business trip paid for my company. I only go to holiday inn for double points Then theres this over weight guy at the front desk with a raspy voice that says yes sir I will look into it like 10 times. for each complaint This is a NON smoking Hotel Yet the smoking area is at the front door ... its the worst smell ever and since its a big hotel 100% of the time there are 1 to 4 smokes puffing away.very unfair to non smokers ..I mean really bad smell.. contacted same guy at desk he could care less.he acts like a know it all .. never even once asked people to stop smoking........... worst yet was 5th floor water pressure drops at 5pm when everyone is taking showers.. its not even strong enough to activate the tub like 20 times the diverter knob drops or you have to hold the knob to take a shower.. so its only baths from 5-10pm as soon as everyone is done with there showers the water pressure increases.... left messages for GM 2-3 times No call back . no offer to move to lower floor they acted like this wasnt a major problem ???? ..One good thing cleaning staff A1 best polite accurate and clean rooms to spotless status. parking bad why do i have to park in outback steak house parking lot with signs every where stating "for outback steak house only all others will be towed"?? so if you come in late you have to park there due to holiday inns limited parking.. Then worry all night If your gonna be towed. once again maids and cleaning foom staff top notch.. always on time , fast turnaround and never a problem.. but I cant just stay because of good cleaning staff. I need the above mentioned concerns to have a good stay. other major hotels will match price and points ... why risk it again at holiday inn. I know None of my 4500 workers will never stay there again. August 22, 2015
Rated 5.0 out of 5.0 by Extra Perks It would really be nice to have at least a continental breakfast. August 20, 2015
Rated 4.0 out of 5.0 by great location to downtown nice room poor internet great location close to many restaurants, nice indoor/outdoor pool August 17, 2015
Rated 4.0 out of 5.0 by Friendly, helpful staff and modern, comfy room Hotel was in an easy location and has lots of amenities- hot tub, pool, shuttle service, and super friendly staff. Check-in was quick and easy and my was was clean, comfy, and up-to date. August 13, 2015
Rated 5.0 out of 5.0 by Your Best Bet In Asheville I stayed at this property last year on business and as soon as I walked through the door I was pleased to see a familiar face behind the desk. Joe is probably one of the most proficient, friendly and polished IHG guest representatives I have ever met. His knowledge, attitude and professional attire reinforce the fact that one is at a true full service hotel with its associated amenities. Recognition of IHG Rewards membership is exceptional at this property. There are several restaurants located within walking distance, however Joe did mention that their restaurant's menu had changed since my last visit and that I should check it out. I already had dinner plans for that evening but I did take a look at the room service menu later that night. Quite honestly, I can't recall seeing a more reasonably priced menu at a hotel of this caliber. Menu selection was varied and appetizing. Room service could be a truly viable option for a tired and hungry traveler on any kind of budget at this hotel. The facilities are clean and in excellent condition. Beds are comfortable. Fan in bathroom. Wi-fi signal strong (6th floor) and able to stream without interruption. Micro and fridge in the room. Very quiet and efficient A/C. The desk chair had no arms which I found odd. It reminded of what the receptionist at my dentist's office sits on. More than once my elbows were flapping in the breeze looking for somewhere to perch. It was a minor issue that produced somewhat comical results. Property recommended. August 12, 2015
Rated 5.0 out of 5.0 by Good spot to visit Asheville Good hotel. Shuttle to downtown was great! Overall this property is a good value when visiting Asheville. August 12, 2015
Rated 5.0 out of 5.0 by Wonderful Asheville hotel, convenient to everything We spent a week here at the Holiday Inn Downtown while helping our daughter move to the area. The hotel is new and modern, and conveniently located to most everything. It is not actually "downtown", but is pretty close. They have a complimentary shuttle (between 4 and 11 pm) that took us downtown and picked us up so that we could enjoy a number of the restaurants, breweries, etc. without the hassle of finding parking downtown, which is hard to find at night. Both shuttle drivers that we had during the week were fantastic ... extremely friendly, and very helpful in pointing us to great places to eat and visit! It should also be noted that since the hotel is close, but not right in the heart of downtown, parking at the hotel is plentiful and free (unlike hotels actually in the middle of downtown). During the day, the location was convenient for us to to drive from for all the various things we had to do (shopping for things to get our daughter settled in her apt., and and lots of fun touristy things to also make the week a mini-vacation for us as well :-)). The hotel staff was super friendly and helpful .. they even upgraded us to a suite when we checked in (they did it proactively, we did not ask for an upgrade), presumably because we were staying for so long to make our stay more comfortable, but they never actually said why. The suite (bedroom with tv and bath, a separate living room with another tv, sofa, chair, desk, refridge, coffee maker, etc) was so nice to come back to and relax; especially since we were there for a full week. It was great. We also visited their nice bar a few times, where the atmosphere is very relaxing, and they showcase some local breweries' beers on tap. The bartender was extremely friendly, and even let us have a few samples before deciding which beer to enjoy a full glass of. I can't say enough good things about this hotel, and we will definitely look to stay here again in the future when we come to visit our transplanted daughter! I highly recommend it. Joe August 11, 2015
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