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Rated 4.5 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Courteous Staff The staff was extremely courteous and the room was very clean and comfortable December 24, 2014
Rated 5.0 out of 5.0 by Great Rooms and Friendly Staff The staff never failed to greet me in the halls and lobby and always inquired as to how they could be of service. The room was always clean and comfortable. December 22, 2014
Rated 5.0 out of 5.0 by Convenient location and Great Hot Tub Great property and very convenient to shopping, downtown and the Biltmore. Very clean and well maintained. Staff very friendly and good with directions . Our room had huge hot tub in bedroom, NICE! Would stay here again. December 22, 2014
Rated 5.0 out of 5.0 by Always a great stay. Unbeatable in Asheville. Any type of food or activity very close. Excellent place to stay. December 22, 2014
Rated 4.0 out of 5.0 by some confusion Although I have been a happy long time member of the Holiday Inn family chain. I had some confusion on this booking that I was dissatisfied with, I booked multiple rooms for other guest traveling with me. There were multiple emails phone calls and confusion upon checking in that was very aggravating. Although the staff at the front desk did accommodate any issues that arose during the check -in process and did upgrade my room.... I do believe it is the "call center "that has the problems. Anytime I have called the hotels directly they are much more efficient with booking than calling the call center.. I do believe the call center is outsourced and a dis service to the chain... Holiday Inn you can do better on this issue. December 20, 2014
Rated 5.0 out of 5.0 by great economy and comfort great service and staff good food good whirlpooletc December 17, 2014
Rated 2.0 out of 5.0 by Run down Holiday Inn but high priced room Our room was shabby and noisy at night. There was a splash on the wall (of what, I don't know) that had not been cleaned, and the walls needed to be painted. The lobby was nice, but otherwise the hotel clearly needs renovation. The bed was not comfortable, and they provided very low quality toiletries. And for over several hundred dollars a night! I was very surprised. This is not what I expected from this chain. Also, it was not centrally located. December 15, 2014
Rated 5.0 out of 5.0 by comfortable bed overall it was great but I would have liked to go to the pool but it closed at 10 just when I was getting there December 15, 2014
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