Rated 3.8 out of 5 by 233
Rated 5.0 out of 5.0 by BSolomon127 Awesome stay
-Wonderful stay from the moment we walked through the doors ..Front desk staff could not have been more helpful and welcoming ..Restaurant and Bar staff ..Kami the bartender was so welcoming and made you feel right at home ..Michelle and Colby were great at making sure your meal was taken care of ..they paid attention to every detail ..service was great ...Tim the cook did an outstanding job with the wings they were delicious..The level of customer service from all of the staff was off the charts ..they should all be commended !!Thanks for making our stay a great one ..The beds are so comfortable also !!
August 13, 2014
Rated 4.0 out of 5.0 by Tabdrinker Try finding a room in Asheville during leaf season...
The hotel was updated and nice. The lobby area was open and inviting but the check-in desk wasn't easy to identify. The front desk staff was ok, the next morning my spouse went to the desk to ask for two laundry bags and the front desk clerk acted as if was an issue (wet bathing suits from the nice indoor/outdoor pool). However, the rooms were nice and updated. The only thing that would have rated this stay "tops" was if they would have taken the time to properly have covered the holes in the bathroom when they changed out the mirror and shower curtain.
August 12, 2014
Rated 4.0 out of 5.0 by sjenn Comfortable, quiet, and clean
The main problem was that there was only one available outlet. Could not plug our netbook into it because it was on the lamp and would not accommodate the plug. Had to unplug something else. Could only charge one electronic gadget (phones, ipods, etc.) at a time. I would recomment putting in a lamp that had more outlets, or a power strip or something to take care of that issue. The price for a weekday was very fair, but the weekend price was considerably more. Did appreciate the cleanliness and quiet.
August 9, 2014
Rated 5.0 out of 5.0 by Scubacouple Great experience!
Overall great experience at Holiday Inn Asheville, NC Biltmore West. Great staff and accommodations.
August 8, 2014
Rated 5.0 out of 5.0 by leasure01 GREAT HOTEL
No problems staying at this hotel, Rooms were very clean, and were made up when I left the room, without requesting.
August 7, 2014
Rated 4.0 out of 5.0 by MRGA Comfortable bed
The Beds were very comfortable. The hallway for the smoking rooms was very smelly. The non-smoking hallway was fine. Location was good and the facilities were nice.
August 6, 2014
Rated 4.0 out of 5.0 by Puffins63 Beautiful hotel
Garbage pick up on friday mornings at 3:45 am. Other than that it was a very pleasant stay.
August 4, 2014
Rated 5.0 out of 5.0 by Bulldog13 HI Bilmore West
Great location for business travelers; easy access to I-26/I40. A full service location with easy access to Bitlmore and downtown Asheville for the tourist. safe and clean along with a great staff.
August 4, 2014
Rated 5.0 out of 5.0 by Ronald C Great hotel, very comfortable and along with good service.
Love our stay, have always tried to stay at Holiday Inns when travel.
August 3, 2014
Rated 5.0 out of 5.0 by PKestler Great Hotel
Good Hotel with Great Staff and location. Close to interstate and downtown, without having to pay downtown rates.
July 31, 2014
Rated 4.0 out of 5.0 by gb-mom brief one night stay
we arrived late and left early for an appointment. The facility was better than I anticipated. The only down side was the cost of the breakfast. Too expensive for the quality of food and had I realized it, would have gone to a resturant for breakfast had better quality for the money spent. $ 20.00 for 2 is too much.
July 30, 2014
Rated 5.0 out of 5.0 by William451 Clean and well maintained
This a great place to stay for vacation time in Ashville.
We enjoy as a stop to break us a longer trip and for touring the many areas of Ashville
July 29, 2014
Rated 5.0 out of 5.0 by Sweet Polly Clean rooms and good food and service
My husband and I have stayed here many times and it has always been a pleasant experience. All of the staff have been very friendly and helpful and the rooms are in very good condition and very clean. Especially the bath tub . We ate at the hotel restaurant a few times and the food was always very fresh and tasty. It is a great place to stay.
July 28, 2014
Rated 5.0 out of 5.0 by RGS2012 Good service, will stay again
The hotel services and staff during my stay were exellent. My only complain is the wireless service in the rooms is slow and most of the time hard to get a signal. They will greatly benefit from fixing this issue. Other than that I will recomend this hotel and I will use this location for my future trips th Asheville.
July 28, 2014
Rated 4.0 out of 5.0 by Ssl49 Apparently Expecting Too Much
I take my grand-daughter on a trip for her birthday or spring break every year. Usually we stay at this Holiday Inn as we live in a small town, and so this hotel is close to shopping and attractions.
To say this hotel looks "tired" is an understatement. I am probably more aware of the stupid stuff that maybe other guests don't notice.
Ice machine not working, ants all around the ice machine on another floor, being ignored when sitting down in the bar until you raise your hand, holes in the lampshades in the lobby. Not getting any satisfaction when checking in regarding the lack of any amenity for being a Priority Club member.
So, while the stay wasn't terrible, I feel that this hotel needs to have a close managerial inspection. And hire staff that don't just stay at the counter and give you a "pat" answer to your problem.
July 28, 2014
Rated 5.0 out of 5.0 by Reblcab Great nights sleep
Stayed here for four nights and it was great! Bedding was so comfy and pillows were the best I ever slept on! If I knew what kind they were I'd order some for our bed at home! The staff were very friendly and helpful and the food here is great. Location was excellent. Everything was very clean. If anyone from management reads this review could you please email me the pillow brand? I loved them.
July 26, 2014
Rated 5.0 out of 5.0 by Memmer Wonderful Holiday Inn
We stayed there for one night in July and found the hotel staff to be very friendly and efficient, and the hotel was quite clean. The price was reasonable for the amount of services provided: restaurant, bar/lounge, workout room, swimming pool, etc. When we pass through this area again we will definitely stay at this Holiday Inn again.
July 22, 2014
Rated 4.0 out of 5.0 by RGS2012 Friendly Staff
The staff at the hotel was friendly and aproachable. My stay was very confortable and the room was keep clean and welcoming. My only complain is that their wireless reception was very weak in the room.
July 21, 2014
Rated 1.0 out of 5.0 by R Hanson This hotel needs some attention
We are Platinum IHG Rewards members and consciously choose the brand because of quality. We booked multiple nights in Asheville for business. We arrived and received a lukewarm welcome. Our room clearly had been used by a smoker even though we requested non-smoking. Returning to the desk, we were told no other room was available except one in "the noisiest part of the hotel." When I called IHG Rewards help desk I was put on hold to transfer to reservations so we could find a new hotel but no one ever answered the transfer. Basically it became clear IHG Rewards members were given the most awful rooms because we are not generating cash. Our room was not only smoky but located in the maintenance corridor, which was always clogged with cleaning carts, chatting staff, and the doors to the maintenance room and laundry were open most of the time and very noisy. In short, this is a sub-standard hotel and IHG members are considered a problem to be shunted off to the worst rooms.
July 21, 2014
Rated 4.0 out of 5.0 by Packfan01 location
nice location good staff clean quiet, hanndicap room bed to high.didnt use most facilities,wifi ok
July 20, 2014
Rated 5.0 out of 5.0 by Renae3 Great Customer Service
Staff here are more than accommodating and made our stay here very pleasurable. Would definitely stay here again.
July 18, 2014
Rated 3.0 out of 5.0 by AllisonA Nice hotel but the internet service is not good in the rooms
The hotel is nice and the staff is very nice but the internet service was not good in the rooms. I thought it was because I was on the 6th floor but I was there again on the 4th floor and had a problem also.
July 17, 2014
Rated 4.0 out of 5.0 by Janelle14 Beautiful hotel!
We chose this hotel for convenience while visiting family and stayed at the hotel over seven days. My 9 year old grandson totally enjoyed the pool and was usually in it twice a day. It was also a good place to meet and talk with other guests. The pool location was in the greater lobby and near a guest walkway. I really think that a mat would be helpful in the walkway to prevent slippery tiles.
The room seemed small because of the two queen beds, large entertainment center and desk with chair and easy chair and table. It was a tight fit. Also, the air conditioner was quite loud and, even if you had the fan on 'auto', the fan ran constantly. That was annoying when trying to hear the television.
The staff I encountered were helpful and friendly, with the exception of the housekeeping staff. I found that many didn't speak English, or they were just relatively sour-faced. They did their job well and our room was well-kept, but if I encountered housekeeping staff they were quite aloof or unfriendly.
July 17, 2014
Rated 5.0 out of 5.0 by Tressilynne Wonderful bed
nice hotel I always stay at in Candler. only drawback is the pricing but overall with my experience. I am very particular where I stay and I always expect utmost quality and with this hotel I got it.
July 17, 2014
Rated 5.0 out of 5.0 by TravelPenguin Headed to Biltmore
The room was comfortable and quiet. The location is convenient to Biltmore (10 minutes away.) Check in and out were efficient. Service in the restaurant for dinner was a little slow. The hotel was nice and the room was very comfortable, I would go back.
July 16, 2014
Rated 4.0 out of 5.0 by Joe68 Air Conditioner
This property was very good. The only problem is the noise of the through the wall air conditioner. When possible that or those units need to be replaced with updated technology units.
July 16, 2014
Rated 5.0 out of 5.0 by bbridgeh2o Short stay in a nice hotel.
Friendly staff and prompt service. Staff was quick to get you checked in and out. They did a nice job of helping when an issue arose. We did not use the pool, workout facility, dining room, or the bar during our visit because we were only there for one night.
July 16, 2014
Rated 5.0 out of 5.0 by Summer Vacationers Restful Haven with Grand Lobby and Friendly Staff
Walking through the front doors, my wife and I encountered a grand entrance/lobby area. We were greeted warmly by the staff and quickly provided with our room keys and a brief rundown of the hotel's amenities. After a day spent on the road and at the nearby Biltmore Estate
July 15, 2014
Rated 3.0 out of 5.0 by tjdcsi So - So experience
Couldn't sleep well. AC was either on or off; it would not cycle. It was too cold when on, too stuffy when off. Cold air blew directly across bed making my head cold so I had to wear a hat which was uncomfortable. Cost-value ratio was unfavorable.
July 14, 2014
Rated 4.0 out of 5.0 by valapex holiday inn biltmore west
Love the beds, great sleep. Love full service restaurant and bar. Breakfast is over priced and food was horrible. Rooms are tight and bathroom is old but tub was new and clean. Lobby is stunning, pools go from inside to outside which is cool. Not luxurious but since thebed is cozy and it has food and drink I recommend. Staff is friendly.
July 9, 2014