Rated 4.5 out of 5 by 355
Rated 5.0 out of 5.0 by justthetwoofus Did not see that coming!
We pulled into the parking lot at the hotel. The lot was full of cars. The valet ran up in the pooring rain, moved some barriers so we could go in to check in. We were met at the front desk with a smile and the warmest welcome. Checked in and was given easy to follow instructions on how the hotel room key let us into the lower parking lot. Parked the car,brought bags to the room,and asked the front desk for dinner ideas. Not just one,because we could not deside what we felt like,but a wide range of different types of food! We ate a very lovely dinner and returned to the room to find the most comforting bed,shower,and comfortable temperture room setting! Had a wonderful night sleep with and easy check out! I will be returning to the Indigo Hotel the next time I vist Asheville. Easy to get to anything! Service was out standing!
December 9, 2013
Rated 3.0 out of 5.0 by Amy123 Disappointed
Was looking forward to a stay at this hotel based on pictures and reviews. The elevators were incredibly slow. The room was smaller than I expected. Not having ice on every floor is a major pain. Also - - am accustomed to having a microwave and even a fridge in the room. I usually carry popcorn for late evening snacking.
When I arrived the ice bucket had water in it. Gross. Did have a new liner, but hadn't completely emptied the water. The maid did not consistently empty the ice bucket and provide a new liner. Hit and miss. Also like the disposable cups and did not have any in the room. I like to know that the cup I'm using is clean/fresh.
Service at the restaurant was slow for someone who just wanted to grab a quick meal and head to my room.
Don't think I'll try another Indigo. Usually try for the IHG hotels.
December 8, 2013
Rated 5.0 out of 5.0 by kimber13 Great service and beautiful suites
The concierge at the Indigo contacted us ahead to see if we had any special requests ahead of time, and made sure cozy bathrobes were put in the room per my request. I love great service like that.
The hotel itself is convenient to shopping and eating, and we liked leaving our car there and walking. The spacious suites on the top floors were so great we wished we had spent more time in them!
We would definitely stay there again.
December 6, 2013
Rated 5.0 out of 5.0 by LoverofAsheville Fell in love with Asheville - awesome room with a view!
Even before we arrived we received a call to see if there was anything they could do to make our stay more comfortable. Great suggestions for restuarants and things to do. Everyone from guest services, front desk personnel to all the valets were very knowledgeable and friendly. You can walk to just about anywhere from the Indigo and we were glad it was not right in the middle of downtown so it was quite at night.
Ask for a corner room, high floor overlooking downtown Asheville and the mountains - the view is spectacular!!! The room was spacious and the bathroom was large. I wish the housekeeping staff did a better job of straighting up our room but other than that our stay was great.
We would definitely stay at the Indigo again. It was our first time there and we fell in love with Asheville!
December 6, 2013
Rated 5.0 out of 5.0 by spc20 Great Weekend getaway and perfect place to stay for us...
We planned a couples getaway in Asheville and were looking for a way to accomodate 5 couples/ 10 people. Worked with the Hotel Indigo and we were able to find a great way to make this happen. We decided on one of the suites/condos in the suite level for two couples which was amazing full kitchen, living room, balcony(beautiful view of the city and leaves changing!!) This came with 2 seperate bedrooms and 3 baths. Which was perfect. We also had the other 3 couples get normal rooms which they all said were extremely clean and very spacious. Great rooms and space for a downtown hotel. We walked everywhere downtown loved it, only driving was to the biltmore estate.
We would certainly recommend to anyone and really felt special by the staff. They treated us great and were very helpful.
Thanks Hotel Indigo we will be back!
December 4, 2013
Rated 5.0 out of 5.0 by MARS509 Thanksgiving in Asheville
Two couples escaped the sometimes harried pace of Thanksgiving and enjoyed a wonderful, restful stay at Hotel Indigo. Great location provided lots of restaurants, shopping, drinking, etc. within walking distance. Valet parking was a bonus on an cold and rainy arrival day.
I would highly recommend a stay to anyone seeking a getaway with great beds and a courteous, pleasant staff. Look forward to a return visit!
December 2, 2013
Rated 5.0 out of 5.0 by MarkandCarla All good
Flawless and faultless and friendly.
Many hotels are getting run down these days,
We were on the road 5 weeks and this was one of
the few, regardless of price, from $100 to $500,
without something broken or dirty or problematic.
November 29, 2013
Rated 5.0 out of 5.0 by TheEnglishGent Excellent hotel in a great location.
Great hotel, in a great location, with great staff. My room was stylish, modern, and very comfortable.
November 28, 2013
Rated 5.0 out of 5.0 by Noel1956 Hip hotel asheville walkable
I love this Hotel - i love to walk around Asheville when i visit and the Indigo is close to everything. Room is nice, staff is helpfull and friendly. However , in such a vegan friendly town the food menu is NOT. I happen to enjoy all the restaurants in town but would love to sometimes eat at the hotel and i can not . Even the oatmeal says ( made with milk!) with all the local fresh organic food of Asheville the Indigo should embrace that.
I will continue to stay there just not eat .
The music is fun at night too.
November 27, 2013
Rated 4.0 out of 5.0 by Gina825 Beautiful hotel!
My husband and I stayed at Hotel Indigo last weekend before we toured the Biltmore Estate. The hotel was conveniently located off of the highway and near downtown restaurants. Katie, the Concierge, made our stay extra special by personalizing the room (at my request). We really enjoyed the friendly staff and the nice laid back atmosphere. We stayed in the King suite on the 12th floor and the views were amazing. We did hear some noise from the highway, but it wasn't too bad and we were still able to get a good nights sleep. I would definitely stay at this hotel again.
November 25, 2013
Rated 5.0 out of 5.0 by MyDogMags Benjamin & Maggie say all of their doggy friends should try this place!
We stayed at Hotel Indigo Asheville last weekend with our mom for a weekend getaway. We LOVE this place! While mom checked in, the girl at the front desk gave us both some doggy cookies to keep us occupied while mom was busy. A lot of hotels we've stayed at, we feel like we are not very welcome; and we are put in the back corner away from everything -- but we were put in a really cool room with a great view of the city! The hardwood floor was slippery and hard for me to get a grip on it, but mom put down a blanket from the car to help us not slip on the floor. Mom introduced us to Katie the concierge and she totally loved on us!! She gives really good scratches!! She also recommended a dog park a short car ride from the hotel, we played with lots of other dogs, and then recommended a really nice man as a petsitter for us while mom went to Biltmore for the the Christmas lights so we were able to go for walks, have dinner on our regular schedule, and not have an accident in the room. We met SO many other really nice dogs and all of the people were REALLY nice too!! We keep telling mom she needs to go back there more often, because we LOVED It! Thanks to everyone who gave us lots of attention and treats! See you next time! Love, Benjamin & Maggie
November 24, 2013
Rated 5.0 out of 5.0 by Theckla1 Business Trip to asheville
We went to asheville for a business trip and stayed at the Indigo.
We have a great experience at the hotel and will definitely be back!
November 23, 2013
Rated 3.0 out of 5.0 by Steph03 Dirty room
The room was very dirty! We were charged an outrageous amount for such a poor quality room! Will never stay here again
November 21, 2013
Rated 4.0 out of 5.0 by sheriv clean and environmentally conscious
We encountered no problems during our stay. Everyone was pleasant and welcoming. We enjoyed the apples every afternoon and the cocktail specials.
November 20, 2013
Rated 5.0 out of 5.0 by Lea73 Wonderful Wonderful Wonderful
I can't say enough nice things about Hotel Indigo - Asheville. It's location is wonderful - within comfortable walking distance to all downtown Asheville has to offer. The rooms (King Quite - 12th Floor) were wonderful. The views from the spacious balcony were breathtaking - as well as from the floor to ceiling windows in the living room. The fireplace in the living room took the chill out of the fall air. The suite was well laid out and we felt like we were in a condo instead of a hotel. Parking under the hotel was nice as well and they offered valet parking for a small fee. The staff from the front desk to the staff at the restaurant as well as the maid staff were all very nice and helpful. I can't wait to go back!!!
November 19, 2013
Rated 5.0 out of 5.0 by DSBLI Fabulous room!
Beautifully decorated, great view, excellent service and great value. Who could ask for more?
November 19, 2013
Rated 5.0 out of 5.0 by sally00 Great Staff
The staff was so great! The rooms were spacious with a wonderfu l view! We had car trouble and everyone went out of their way to help us get going again.
November 18, 2013
Rated 5.0 out of 5.0 by Eagle28 Ourstanding Stay in Asheville
We really enjoyed our stat at the Hotel Indigo in Asheville. The rooms and overall environment were pleasant and comfortable, and the short walk to downtown was very convenient. Breakfasts were excellent. The best part, however, was the staff.....everyone was exceptionally attentive, knowledgeable and friendly, We would definitely stay there again.
November 18, 2013
Rated 5.0 out of 5.0 by Laura12 Our favorite place to stay in Asheville
We love staying here when we visit Asheville. It's downtown so we can walk anywhere we want. The staff are friendly and helpful and the rooms are very clean. Also love the contemporary design. Will definitely stay here next time we visit.
November 16, 2013
Rated 5.0 out of 5.0 by greta4276 Wonderful experience to get away
From the moment we walked in the experience was exceptional!
The staff is EXTREMELY friendly.
The room was so fresh and you couldn't help but smile when you walked in.....it was a cheery room.
I LOVED the fact that there was the filtered water available with a bottle to fill up for the room. I wish more hotels would do this.
Saturday night had great snacks at the front desk - delicious
Highly recommend it.
November 14, 2013
Rated 5.0 out of 5.0 by allanorn I'm a fan.
This was the first time staying at a Hotel Indigo and I had high expectations as it is one of IHG's top brands. I came away very impressed and I would definitely recommend the property.
The location is excellent; you're a five-to-eight-minute walk at most to the downtown core. Walking is highly recommended as Asheville doesn't have a lot of parking options, and you are likely to spend more time driving in and around the core as you are to walk.
As a Plat I received an upgrade to a corner room, and the welcome amenity was a bottle of water and a snack - perfectly fine for a late evening arrival. Parking can get a little tricky when the property is full, but the staff told me at check-in to grab a spot once one is open. Note that there's additional parking once you go through the garage.
The room was fantastic. The decor is stylish and the bed is a dream to sleep on. I like the K-Cups for dispensing coffee, and the Aveda bath products are well thought out. Staff was excellent and helpful even with a complex reservation, and the room was kept in tip-top shape. The soundproofing and insulation is very good; I didn't hear my neighbors or any noise outside, even though the property is really close to Interstate 240.
Common areas looked well-maintained. I didn't have any meals on the property, but I would have considered it as everyone eating appeared to enjoy what they had to offer.
The only issue I had during my stay was that the water pressure in the shower on the 9th floor was low; I did put in a maintenance request and they said they would look into it.
I definitely recommend staying here if you have the opportunity to do so.
November 14, 2013
Rated 5.0 out of 5.0 by PanicFan Great hotel and staff
What a great hotel. Great location. Close to the civic center and downtown. Staff was incredibly helpful. I even left my mp3 speaker in the room and housekeeping turned it in. On top of that the mailed it to me free of charge. Will totally be coming back to stay here again.
November 13, 2013
Rated 4.0 out of 5.0 by hsquared Amazing
If you are coming to Asheville, NC there is no other choice than Hotel Indigo, the facility and the service is over the top!
November 13, 2013
Rated 5.0 out of 5.0 by jbospina64 all was great
I just wish your pricing were just b/w 100 to 120 and I will stay on your hotels more often. Most coorporate people will be able to book at those rates
November 4, 2013
Rated 5.0 out of 5.0 by mgaddy Awesome location and delightful staff
Everyone on staff was exceptionally friendly. I was able to walk everwhere I wanted to go in Asheville, so the location was perfect.
November 2, 2013
Rated 5.0 out of 5.0 by lp1115 attentive staff, great location
Suited my needs as a Mountain Oasis festival-goer quite well. Large, comfortable rooms and beds. Only gripe is no room service breakfast.
November 1, 2013
Rated 5.0 out of 5.0 by JLSCAS Outstanding customer service
When I originally booked our room, I mentioned it was a special occasion for my wife and me and asked for an upgrade if available. Upon arrival, I was told no upgrades were available. No problem, it's a very nice hotel. We were totally surprised when we opened the door to our room. On the bed was a heart of rose petals, with Champaign on ice, a box of chocolates, and a coupon for breakfast in bed. Thank you for your thoughtful consideration! You helped to make this a very special and memorable trip. Though I don't always get surprised with such attention, I know from past experience that the staff at the Hotel Indigo in Asheville will ALWAYS do their best to take care of their guests. You are the BEST!
October 29, 2013
Rated 4.0 out of 5.0 by Mark102013 Parking Issues
We enjoyed our stay at the Hotel Indigo in Asheville with the exception of one significant issue. We arrived in our Corvette and were told that, because our car was so low to the ground, we couldn't use the parking garage without a valet. I don't use valets with my Corvette -- seen too many shocking videos on YouTube.
So I had to park in the lot across the street which was VERY inconvenient for someone who qualifies for a handicapped placard. Additionally, the trees in that lot dropped an unbelievable amount of dirty material on my car, making the drive home an angering experience.
Street noise and less-than-optimal pillows prevented excellent ratings in other categories.
October 29, 2013
Rated 5.0 out of 5.0 by Camp2013 The staff is excellent! They alone make a stay here worth it!
We just can't say enough about how genuinely wonderful the entire staff was. Everyone. Valet, housekeeping, front desk, bar/restaurant...everyone was fantastic. It felt like we were among friends.
The room was lovely, spacious and comfortable. The restroom was large and very well appointed.
The location was perfect. We explored downtown Asheville easily on foot, and had easy access to all of our destinations by car.
The bed - ugh...the bed. Neither of us slept. We tossed and turned all night. Couldn't quite put our finger on it, but something about it made it impossible to sleep well.
That said, I'd stay here again and sleep on the lovely chair because we enjoyed our stay that much.
October 28, 2013
Rated 5.0 out of 5.0 by Steri Perfect location, comfortable, exceptional and attentive staff
It was a wedding party reservation. Our youngest daughter was getting married and, although we only live less than about 3 miles away, we wanted a space close to the wedding venue of Homewood where we could collect.
Ingrid had gotten engaged and stayed at the Indigo, so the proximity and sentimental value was what drew us here. She had seven bridesmaids coming to dress and primp and we sought some sort of refuge for all. We got two rooms; one for ourselves and one for Ingrid for the night prior to as well as the wedding night.
For starters I called ahead asking to check-in an hour early, Sarah quickly, professionally and politely accommodated. We stayed in the Penthouse Suite w/fireplace and spectacular views, separate living room, foyer and balcony. Ingrid, our bride-to-be had a King Suite w/separate sitting room, spectacular bath and view. Our living room was perfect for make-up application, lunch and bridesmaid gathering while leaving room for the Father-of-the-Bride to seek refuge and recline during the primping and girl giggles.
All staff were delightful, professional, personable, polite and proficient! Starting with James as valet and front doorman, Sarah, Ally and Brad at the front desk, Brian the Bartender, Jamie, Bryn and Lacey in room service and let’s not forget Bruce and Elizabeth in Housekeeping; all were attentive and thorough. No negatives.
Loved our room (1203, a corner room); Ingrid and John’s room was almost as nice, just not as big (1309) but very comfortable. Great bedding, pillows, décor, views, location and overall amenities.
Room service staff were VERY accommodating to requests for additional plates, champagne flutes, napkins, etc. The only potentially issue was room service food. We only had breakfast served on two occasions. On the first morning we were told that there was now a new chef on board. However, the French toast was worse than mediocre as a vehicle for maple syrup. We both ordered the steel cut oatmeal which they used milk or cream to make without disclosure of such on menu: for anyone that might be lactose intolerant this was a concern. We sent back Steve’s oatmeal and ordered a spinach and caramelized onion omelet w/ potatoes and bacon which was reportedly pretty good. Next morn, we requested oatmeal made minus dairy products for Steve, the homemade granola w/ yogurt for me and a pear and cranberry scone for the table all accompanied by decent coffee. Much better morning. We also had occasion to order champagne/sparkling wine and were pleased with selection and value.
Overall, we would highly recommend the Indigo and would do it again. No true complaints. Maybe a bit more pricey tham justified based on others, but the place to stay in Downtown Asheville. VERY walkable.
October 25, 2013