Rated 4.4 out of 5 by 138
Rated 4.0 out of 5.0 by hsiri Manager
When making reservations on line, there was an error on my part. When checking in the manger was kind enough to straighten things out and we had our three nights and two rooms as needed.
July 11, 2014
Rated 5.0 out of 5.0 by GD27 Great service
My wife and I were traveling through Hendersonville, NC with our 4 month old son. When traveling, we carry his milk in cooler bags to keep it refrigerated. Upon arriving at our room, we did not have a refrigerator, so I inquired at the front desk to see if the milk could be stored somewhere. Within a few minutes, the young gentleman from the front desk arrived at our room with a portable fridge--he completely exceeded our expectations with his attention to providing great customer service!
July 8, 2014
Rated 5.0 out of 5.0 by zspear Great value as usual.
We always enjoy staying asset the Holiday Inn Express. Third one was clean and the desk clerk was very professional.
July 4, 2014
Rated 5.0 out of 5.0 by FSU has no class Great Stay
Great Stay, quick check-in without reservation. Great Breakfast.
July 3, 2014
Rated 3.0 out of 5.0 by georgiaswamptraveler Ok stay
Although our sleep was fine, the room did not smell fresh and was over priced for the area. Upon check in the room was located next to the laundry area and was quite loud. We did not ask to be moved because we were in a hurry.
July 3, 2014
Rated 5.0 out of 5.0 by Neurotic Nicer then the $200 room I sayed at in Ashville!
The hotel on the outside is clean and nice looking. It's next to a Cracker Barrel if you need a meal
June 30, 2014
Rated 5.0 out of 5.0 by Mary7582 Clean, quiet, secure and great cinnamon rolls
Very happy to see the room layout and large bathroom vanity countertop. The mattress is a little softer than I would like but I know that many people prefer the softer mattresses. Glad to have the choice of soft or firm pillows. Glad to have a/c that worked very well on a hot summer day.
June 29, 2014
Rated 4.0 out of 5.0 by Gerry71 Good stopover spot
Just stopped over on the way to Hilton Head from the Chicago area. Good nights sleep, would have used refrigerator but room did not have one. Kid friendly, lots of breakfast choices,
June 25, 2014
Rated 4.0 out of 5.0 by chiefwvfd Great stay!
Nice hotel and great service--A , our room and stay was everything we hoped for.
June 23, 2014
Rated 5.0 out of 5.0 by Bobby80 Good quality overnight stay
Everything was satisfactory, but we just wish the coffee was a better quality. Also, the pillows were "lumpy" and should be replaced.
June 22, 2014
Rated 4.0 out of 5.0 by S.A. Above and Beyond
This hotel was just right for my teenage son and me.
Safe, clean, comfortable, convenient, well-located to area attractions. And the staff went above and beyond by returning things I'd left in a drawer (including family photos and my calendar!) as soon as possible!
June 21, 2014
Rated 4.0 out of 5.0 by Joan2013 Nice Property
We spent the night following travelling the Blue Ridge Parkway. The hotel was in very good shape, and although the hotel was full it was very quiet. The breakfast room was large and the food had a nice variety. Lots of extra parking at the back of the hotel, with an access door nearby; Some customer service training of the evening front desk agents would greatly improve the overall experience by making the guests feel welcomed and looked after.
June 18, 2014
Rated 5.0 out of 5.0 by rogerthedodger third visit at this location,clean and cust friendly
This time my wife came with me and she loved the bedding,Always clean and quiet.Went swimming this time and the pool was clean and water temp was perfect.Thanks,we will be back
June 18, 2014
Rated 5.0 out of 5.0 by QJUDGE5286 Very good location
We have stayed and this particular location in the past and will do so in the future. It is convenient to Asheville-Hendersonville sites and destinations. Facility is easily accessed from I-26. Staff was helpful and our stay was pleasant and comfortable.
June 18, 2014
Rated 5.0 out of 5.0 by willp_48 Outstanding hotel!
Great hotel. Clean and efficiently run. Great breakfast.
June 16, 2014
Rated 5.0 out of 5.0 by blm8822 Great stay!
I was totally pleased with my stay at this property. I stopped in impromptu for I was travelling late to Indiana. Upon my arrival, I met the best night desk clerk in my years of travel. It was a good to speak with someone that was knowledgeable of the area and overall good conversation. I was pleased with appearance and cleanliness of the property and the room, which was a good considering I have stayed at rival properties with much less space and no where near the amenities provided.
The bathroom was clean and spacious. I am used to using small, more cramped facilities. Again, it was a pleasant experience.
Also, the beds and room space was clean, well-kept. I enjoyed all of the space even though I was just there for a short period of time.
June 15, 2014
Rated 5.0 out of 5.0 by jmurphy7 Great costumer service
We stopped at Holiday Inn in Herndersville/Flat rock N.C. on our way to Mrytle Beach, S.C. The staff was very kind and great to work with. Check-in and Check-out was very fast. I liked that the whole hotel is 100% smoke free. The draw back was about 4 a.m., a child in the upstairs room above us, started to cry. It's nothing the hotel can do, and it's life. I did feel like the price was a little high for the area we were in. Overall, I would recommend the hotel to anyone.
June 14, 2014
Rated 5.0 out of 5.0 by fngtravel Nice room, fabulous Front Desk Staff
Another great experience at a Holiday Inn Express. I was upgraded without charge and was thus provided with a mini fridge for my medications. The front desk staff were a young man and a young woman that were cheerful, welcoming and very knowledgeable about the Flat Rock area. This was an overnight stay to break up a 14-15 hour solo drive and I felt safe, comfortable and slept well. The local dining recommendations made the experience feel like part of my vacation as opposed to just a night on the road. Historic downtown Flat Rock is lovely and the decorated bear figures that represent different businesses and community groups were darling and made for some fun photo ops, as did the interesting architecture. All and all, a great visit...I'll definitely be back and will stay at this inn again.
June 4, 2014
Rated 5.0 out of 5.0 by 1927 BAM QUIET AND A GREAT MATTRESS
A great stay at this motel. It was quiet and comfortable. The mattress was so good - we wanted to steal it. Would like to buy one.
June 1, 2014
Rated 4.0 out of 5.0 by HnLG Great service and fast internet
Great stay and would come back here if in the same area. Staff was great and no problems during our stay.
May 30, 2014
Rated 4.0 out of 5.0 by BrettH Good Stay - Great Location
I enjoyed my stay at this hotel over the Memorial Day weekend. The room was clean and the maid staff was friendly. I have a couple of gripes however:
The front desk staff was not very accommodating when I asked to check-in early. He didn't even check to see if my room was ready but said to come back after 3pm.
I rented a room with a king bed and a Jacuzzi. To my dismay there was no mini-fridge or microwave. I visited the front desk and they said they didn't have enough to go around and it would cost me an extra $5 per night for a fridge. I couldn't believe it.
May 29, 2014
Rated 5.0 out of 5.0 by Hankonthego Great stay
As always you guys treat me great! I stay in IHG properties all ove NC & SC and this is one of my favorite stops..these folks always upgrade when possible, without having to ask, and always have a friendly person on the desk......thanks for being there!
May 17, 2014
Rated 5.0 out of 5.0 by Nana w Loved the spa suite
Very relaxing to soak after a long drive. Appreciate having plenty of towels!
May 17, 2014
Rated 4.0 out of 5.0 by Shivering Inthe Pool Everything is great except the pool.
I stay here when I work in the Hendersonville or Asheville area. The rooms are great (though the pillows aren't the best), but one of the reasons I stay here is the indoor pool. However, that has to be the coldest indoor pool I've ever been in. It's only been remotely warm one time.
May 4, 2014
Rated 4.0 out of 5.0 by FavAuntie Pleasant experience
This location is well kept and the staff very pleasant. I would recommend this for anyone needing an overnight in the area.
April 30, 2014
Rated 5.0 out of 5.0 by poafghan reception service upon arrival
Check in went smooth and professional. Most friendly service I have received in a while.
April 18, 2014
Rated 3.0 out of 5.0 by James1948 Hendersonville 2 night
This property was a very nice looking place. Same appointments as other facilities.
However, we could easily hear running water in the pipes from the next door room, could hear walking above us as we were on the first floor. Just did not think the sound proof construction was very good. The morning of the second day, at around 9:00 the best the water could do for the shower was luke warm barely.
This stay was not like a typical stay for us as with all the other properties that we stay in.
April 9, 2014
Rated 3.0 out of 5.0 by PoppaBear7 Expected More
I was a little disappointed starting with the check in process. I believe it was Rick who checked me in and I was caught off guard when I asked if I could stay in the King Suite the 2nd night (of 3 nights). Rick told me that he couldn't leave us in that room for a 2nd night because I was staying with earned points on nights 2 and 3 and that stay called for 2 queen beds. Considering I stay primarily at IHG hotels and have in excess of 500,000 in points, I was certainly disappointed about his decision.
After we checked in, my wife noticed a lot of dark hairs on the bathroom floor so we notified the staff and asked that they clean the bathroom with extra care.
While staying there, the televisions were replaced and I believe they added Direct TN. When we arrived back to our room about 10: o'clock on Friday evening, we had no television and called the front desk. The clerk in duty was very prompt and it was working almost immediately. Many thanks to that young man.
April 6, 2014
Rated 1.0 out of 5.0 by nvragan Cobwebs in corners.
Staff did not know how to give us our points for our stay. We never did get them. We found cobwebs in the corners. The bed was not updated like most others we stay in. Staff was not friendly at all. We would not recommend this hotel!
April 1, 2014
Rated 5.0 out of 5.0 by RrSs convenient and restful
We spent three nights at this Holiday Inn one of three in two weeks. It was most convenient because we could jump on the interstate within a couple of hundred feet and be on our way. Yet, it was quiet enough to get a restful sleep and be refreshed for our day's activities. Hendersonville is nestled in the Smokey's and only a few miles from this Holiday Inn we could experience the North Carolina hospitality and crafts. We would stay here again in a heartbeat.
March 31, 2014