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Rated 3.7 out of 5 by 151 reviewers.
Rated 1.0 out of 5.0 by Very, Very Disappointed We have stayed at this hotel before with minimal issues, but due to the location and onsite restaurant we gave it another shot. Let me just say it started out poorly with the check in lady being mean and disrespectful to her fellow NEW employee, who was obviously trying his best to be sweet in the check-in process. On our next afternoon we came back to the hotel to rest before dinner and were greeted with hammering and banging coming from the floor above. Upon contacting the front desk were told it is the renovation on the entire 5th floor. Forget about the nap! We came back from our anniversary dinner at 8:00 to find the noise still there. We were told they would be done in 30mins with the hammers and would just be laying tile for the rest of the time, but the noise continued until after 9pm. This was not a good experience for us, we went there for an anniversary trip and to relax with peace, which we did not get. The night clerk offered to move us to another room, but we were leaving the next am so why bother now. This should have been posted on their website, informed me at check-in, or something before I booked my trip. Renovations are not something you want to mislead your customers about, especially on a weekend get away. I am not sure if we will go back to this hotel again. It needs several areas to be renovated and I am sure that won't get done quickly. Please start with being more open about your renovations as people need to know they need to go somewhere else for quiet. February 26, 2014
Rated 4.0 out of 5.0 by Perfect Location, Family Friendly, Kids Love the Indoor Pool - Nice Staff Our first stay at this location which worked out great for quick access to the local ski resorts. Overall, most everything was as expected with high standards and nice staff... our only disappointment was due to the room's air system not working properly - - the anomaly was evident on the room's windows being constantly covered in dew / water droplets to the extent that big bath towels could not contain all the moisture without frequent change-out... after reporting it, we were quickly given another room and all was well. Suggest that smokers be given another (outdoor) area that is not so close to main doors / entrance ways where guests are unloading. The kids loved the indoor pool. The entire area is kept very clean. Location is close to main routes to the mountains / ski resorts, and choice businesses / restaurants. We will be visiting this location again! February 3, 2014
Rated 3.0 out of 5.0 by Front Desk service I was given a room that was occupied by an existing guest(s). When I went back to the frontdesk, they sarcastically offered me half price if I share that same occupied room with the existing guests. Not even apologizing until later when I got more agitated. I wasn't going to make a big deal about it, but the check-in rep. was acting like they hadn't done anything wrong; not sure if they were joking but they did mention that this error had been happening quite frequently. Other than that, everything else was excellent. January 26, 2014
Rated 5.0 out of 5.0 by great room and service It was a great location to my job and great room prices. It close to several places to eat and ease to get to interstate ramps. January 21, 2014
Rated 5.0 out of 5.0 by staff's profesionalism your staff in your front desk, restaurant, security and maids are exceptional, friendly , helpful, attentive, the one person that stands out is your front desk attendant Bobby M. He always greets with a smile and great attitude even if there is a hotel closer to me in another part of town I feel so welcomed in your hotel that I will drive a distance to stay in your hotel. Thank you Allister H. Lennox January 14, 2014
Rated 5.0 out of 5.0 by Adventurers solid rest We were very pleased with our stay at the hotel, even though we did not use all of the amenities, they were available to us. We slept well and cozy and woke with energy for our continued journey. The staff was very polite and professional. I would recommend this establishment and will return soon. There were several folks that came on this journey with us and they were pleased as well.... I believe they will return too someday! January 10, 2014
Rated 5.0 out of 5.0 Great Hotel! I booked three rooms for my extended families and mine during the month of December Holidays stays and the experience was awesome! The Hotel lobby was so nice, beautiful, and inviting! The check-in was a breeze with a very courteous hotel staff. He recognized me as an IHG rewards member and offered complimentary buffet breakfast tickets for the entire families' members. The rooms we stayed in were all clean, well furnished and had mini fridges. The pool area was clean, safe for children, and well furnished with pool towels and chairs. The heated indoor pool was nice and sizable, and the kids had a blast! The jetted hot tub was so awesome! It was one of the best we have ever experienced. The buffet breakfast meals were one of the best as well. The restaurant staffs were so nice, polite, and attentive. The food varieties for breakfast are abundantly. Overall, our expericence for this hotel is great and we are really looking forward to staying at this hotel again really soon, may be next month, and the month after that as well. January 6, 2014
Rated 5.0 out of 5.0 by Christmas Getaway With a wirlpool tub in our room, an indoor pool down on the main floor, a Jacuzzi, a bar that stays open till late, a trimendous breakfast buffet, and very friendly, helpful and knowlegeable staff it was soon apparent to us that we made the right choise coming here and an excellent one at that. Then we also discovered how close we were to both downtown Asheville and Biltmore estate and our minds were made up, next time we come to Asheville NC we will not be staying anywhere else but our favorate holiday inn hotel in the whole region! January 1, 2014
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