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Rated 3.9 out of 5 by 273 reviewers.
Rated 2.0 out of 5.0 by Antiquated air conditioner and hair on sheets I am sorry to report that I was unable to enjoy my stay at this location. Because of the two problems, I had a difficult time relaxing and slept poorly, eager for checkout time to arrive. The air conditioner was so very loud, making it difficult to hold a conversation or watch tv. Furthermore, it disturbed my sleep. Beyond that, it did not do the job of removing the humidity from the room, so there was a musty smell in our space. The other issue we had was we found hair on our bed sheets! I immediately wondered if the sheets had been changed because they were two distinctly different hairs - one short and curly, the other long and straight. Third, one carafe of coffee in the main lobby is not enough to handle the volume of people. October 23, 2014
Rated 5.0 out of 5.0 by Lovely hotel. The hotel itself is very lovely. I received a free drink coupon for being a HCG rewards member (yay!). Nice amenities, temperature control in each room, and a great atmosphere. Would stay again. October 22, 2014
Rated 5.0 out of 5.0 by Great two bedroom Very nice 2 bedroom suite with plenty of room. Everything was very comfortable. Nice value for the size. I would use this Holiday Inn again. October 20, 2014
Rated 4.0 out of 5.0 by Excellent value The staff at this hotel is great! Their friendliness and helpfulness are far better than other more expensive hotels I've stayed at. The hotel is bright and pretty, and the room was comfortable. A minor problem did not get fixed properly, but overall we enjoyed our stay there. October 19, 2014
Rated 5.0 out of 5.0 by Home Base for Blue Ridge Parkway and the Smoky Mountains... This was the perfect home base to be for exploring the surrounding Blue Ridge Parkway and Great Smoky Mountains. Even though the hotel was full, there was a spot in the parking lot every night so you didn't walk far and I felt safe. Lots of restaurants close by. Just a hop away from the freeway to get to downtown (20 minutes); the Biltmore Estate (again 20 minutes) and to the Smokies entrance at Cherokee (1 hour) and the Blue Ridge Parkway (again 20 minutes). The hotel was very friendly and staff at the front desk were absolutely great with questions about the area. The room was comfortable, clean, and I asked for a quiet room/floor and it was. Even had a nice view of the mountains from my window on the fifth floor:) I definitely recommend this hotel if you're in the area to take in the fall scenery. October 17, 2014
Rated 4.0 out of 5.0 by Retreat to the mountains! Conveniently located, friendly staff and a good night's sleep! We didn't stay long, but we will be coming back. October 16, 2014
Rated 4.0 out of 5.0 by Average HI. Nice clean property - well located in AVL. Arrived ~ 2pm room not ready (no clean rooms at all?) . Reiterated that we needed a nonsmoking room. Desk snooty young man told me that our res type was run of house and that was what we would get. I told him I reserved NS, was platinum (no recognition). They called a few hours later - room ready. New person at checkin. Couldn't have been nicer. Platinum recognition. Smooth from then on. October 16, 2014
Rated 5.0 out of 5.0 by Overall stay My uncle had just passed and I was in town for the services. Everyone was very considerate and nice. I was in and out of the hotel during this stay and the staff helped with extra towels and helped in every way possible. A pleasant experience during an unpleasant time. October 15, 2014
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