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Rated 3.8 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Asheville work The stay was fine, I had to visit Asheville to do some work and always choose Holiday Inn Express. This was different but OK. September 2, 2014
Rated 5.0 out of 5.0 by Excelent value! My stay was much better than I initially expected. The hotel has been well maintained and is in great condition. It was far enough from the highway that sound from the traffic was non existent. The staff was warm and friendly, and the food on the breakfast buffet was very good. I will stay there again. September 2, 2014
Rated 5.0 out of 5.0 by Holiday Inn Excellent price and service and enjoyed the stay. Hotel allowed us to check in prior to noon, after traveling all night from the west coast. August 28, 2014
Rated 4.0 out of 5.0 by Great Location, Clean But A/C Problems Convenient to I-40 and I-26 and getting in and out of Asheville. Attractive grounds and lobby. Room was clean and comfortable and staff was very friendly, efficient and responsive. Main drawback was the exceedingly warm temperatures in the common areas of the hotel. While I am sure the high outside termperatures and humidity were a major factor, the hallway a/c units didn't appear to be working on any of the floors so when would leave the room we would soon start perspiring while waiting for the elevators. Staff indicated they were aware of the problem and it was being addressed, but it was fixed by the end of our 3 night stay. August 28, 2014
Rated 4.0 out of 5.0 by Convenient location/comfortable bed This location was perfect for our stay. We were within minutes to downtown. The staff was very knowledgeable about the area and were able to give great directions. After a busy day with wedding functions it was great to come back to very comfortable beds. August 20, 2014
Rated 2.0 out of 5.0 by Poor room location Noise from pool, lobby and housekeeping room directly across hall made our stay less than satisfactory. This would possibly apply to several ground floor rooms. Staff did relocate us to a room at the far end of hotel and on an upper floor. Convenient to downtown Asheville and it's many restaurants. August 20, 2014
Rated 2.0 out of 5.0 by Poor Customer Service They didn't greet us as IHG which is always nice when you visit one of their properties. It was a slow check in because the kid behind the counter could not get off their phone. The room had a smell to it coming from the unit which is why it never cooled down. I received a previous survey which I completed and never even so much as received an apology. August 18, 2014
Rated 5.0 out of 5.0 by Nice hotel, great location Stayed at this hotel for one night during a recent trip to Asheville. After a long drive from New Jersey, we were happy to get a good meal at the hotel restaurant when we arrived. The staff was very friendly and the room clean and comfortable. The hotel is located just a few minutes from downtown Asheville and also close to the Biltmore Estate. (I would recommend Tupelo Honey in town for breakfast. Excellent food!) August 18, 2014
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