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Rated 3.7 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service Staff here are more than accommodating and made our stay here very pleasurable. Would definitely stay here again. July 18, 2014
Rated 3.0 out of 5.0 by Nice hotel but the internet service is not good in the rooms The hotel is nice and the staff is very nice but the internet service was not good in the rooms. I thought it was because I was on the 6th floor but I was there again on the 4th floor and had a problem also. July 17, 2014
Rated 4.0 out of 5.0 by Beautiful hotel! We chose this hotel for convenience while visiting family and stayed at the hotel over seven days. My 9 year old grandson totally enjoyed the pool and was usually in it twice a day. It was also a good place to meet and talk with other guests. The pool location was in the greater lobby and near a guest walkway. I really think that a mat would be helpful in the walkway to prevent slippery tiles. The room seemed small because of the two queen beds, large entertainment center and desk with chair and easy chair and table. It was a tight fit. Also, the air conditioner was quite loud and, even if you had the fan on 'auto', the fan ran constantly. That was annoying when trying to hear the television. The staff I encountered were helpful and friendly, with the exception of the housekeeping staff. I found that many didn't speak English, or they were just relatively sour-faced. They did their job well and our room was well-kept, but if I encountered housekeeping staff they were quite aloof or unfriendly. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful bed nice hotel I always stay at in Candler. only drawback is the pricing but overall with my experience. I am very particular where I stay and I always expect utmost quality and with this hotel I got it. July 17, 2014
Rated 5.0 out of 5.0 by Headed to Biltmore The room was comfortable and quiet. The location is convenient to Biltmore (10 minutes away.) Check in and out were efficient. Service in the restaurant for dinner was a little slow. The hotel was nice and the room was very comfortable, I would go back. July 16, 2014
Rated 4.0 out of 5.0 by Air Conditioner This property was very good. The only problem is the noise of the through the wall air conditioner. When possible that or those units need to be replaced with updated technology units. July 16, 2014
Rated 5.0 out of 5.0 by Short stay in a nice hotel. Friendly staff and prompt service. Staff was quick to get you checked in and out. They did a nice job of helping when an issue arose. We did not use the pool, workout facility, dining room, or the bar during our visit because we were only there for one night. July 16, 2014
Rated 5.0 out of 5.0 by Restful Haven with Grand Lobby and Friendly Staff Walking through the front doors, my wife and I encountered a grand entrance/lobby area. We were greeted warmly by the staff and quickly provided with our room keys and a brief rundown of the hotel's amenities. After a day spent on the road and at the nearby Biltmore Estate July 15, 2014
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