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Rated 3.9 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by Home Base for Blue Ridge Parkway and the Smoky Mountains... This was the perfect home base to be for exploring the surrounding Blue Ridge Parkway and Great Smoky Mountains. Even though the hotel was full, there was a spot in the parking lot every night so you didn't walk far and I felt safe. Lots of restaurants close by. Just a hop away from the freeway to get to downtown (20 minutes); the Biltmore Estate (again 20 minutes) and to the Smokies entrance at Cherokee (1 hour) and the Blue Ridge Parkway (again 20 minutes). The hotel was very friendly and staff at the front desk were absolutely great with questions about the area. The room was comfortable, clean, and I asked for a quiet room/floor and it was. Even had a nice view of the mountains from my window on the fifth floor:) I definitely recommend this hotel if you're in the area to take in the fall scenery. October 17, 2014
Rated 4.0 out of 5.0 by Retreat to the mountains! Conveniently located, friendly staff and a good night's sleep! We didn't stay long, but we will be coming back. October 16, 2014
Rated 4.0 out of 5.0 by Average HI. Nice clean property - well located in AVL. Arrived ~ 2pm room not ready (no clean rooms at all?) . Reiterated that we needed a nonsmoking room. Desk snooty young man told me that our res type was run of house and that was what we would get. I told him I reserved NS, was platinum (no recognition). They called a few hours later - room ready. New person at checkin. Couldn't have been nicer. Platinum recognition. Smooth from then on. October 16, 2014
Rated 5.0 out of 5.0 by Overall stay My uncle had just passed and I was in town for the services. Everyone was very considerate and nice. I was in and out of the hotel during this stay and the staff helped with extra towels and helped in every way possible. A pleasant experience during an unpleasant time. October 15, 2014
Rated 5.0 out of 5.0 by Holiday Inn Asheville West visit Great visit in Asheville made even better by staying at the Holiday Inn Asheville West! Great new lobby! The staff was over-and-beyond friendly and helpful! We have never witnessed a housekeeping staff so attentive. That explains the cleanliness of this location! We will stay here again when our travels bring us to the Asheville area next time!! Highly recommended! October 15, 2014
Rated 3.0 out of 5.0 by A dream bed the best I have used thus far. This is a good hotel, however you do not get your bang for your buck. October 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn - Asheville - Biltmore West This was a new business route for our company. We will need to service this route for 2014 and 2015 going forward. I Booked the hotel and found it to be well kept and the room very comfortable. Due our staff traveling extensively, I was not sure of the Holiday Inn @ Asheville, until I arrived and was very impressed. To such a degree that I put them on our approved Hotel List for our traveling reps and corporate staff. Looking forward to staying at the Holiday Inn in Asheville - Biltmore West. PS. Our staff can only travel to approved hotels, which Holiday Inn in Asheville is now on our preferred list October 13, 2014
Rated 5.0 out of 5.0 by No surprises There are never any surprises at Holiday Inn or Holiday Inn Express. Accommodations are always clean, comfortable, convenient; staff is always caring, courteous, competent. October 10, 2014
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