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Rated 3.7 out of 5 by 208 reviewers.
Rated 4.0 out of 5.0 by Friendly Staff The staff at the hotel was friendly and aproachable. My stay was very confortable and the room was keep clean and welcoming. My only complain is that their wireless reception was very weak in the room. July 21, 2014
Rated 1.0 out of 5.0 by This hotel needs some attention We are Platinum IHG Rewards members and consciously choose the brand because of quality. We booked multiple nights in Asheville for business. We arrived and received a lukewarm welcome. Our room clearly had been used by a smoker even though we requested non-smoking. Returning to the desk, we were told no other room was available except one in "the noisiest part of the hotel." When I called IHG Rewards help desk I was put on hold to transfer to reservations so we could find a new hotel but no one ever answered the transfer. Basically it became clear IHG Rewards members were given the most awful rooms because we are not generating cash. Our room was not only smoky but located in the maintenance corridor, which was always clogged with cleaning carts, chatting staff, and the doors to the maintenance room and laundry were open most of the time and very noisy. In short, this is a sub-standard hotel and IHG members are considered a problem to be shunted off to the worst rooms. July 21, 2014
Rated 4.0 out of 5.0 by location nice location good staff clean quiet, hanndicap room bed to high.didnt use most facilities,wifi ok July 20, 2014
Rated 5.0 out of 5.0 by Great Customer Service Staff here are more than accommodating and made our stay here very pleasurable. Would definitely stay here again. July 18, 2014
Rated 3.0 out of 5.0 by Nice hotel but the internet service is not good in the rooms The hotel is nice and the staff is very nice but the internet service was not good in the rooms. I thought it was because I was on the 6th floor but I was there again on the 4th floor and had a problem also. July 17, 2014
Rated 4.0 out of 5.0 by Beautiful hotel! We chose this hotel for convenience while visiting family and stayed at the hotel over seven days. My 9 year old grandson totally enjoyed the pool and was usually in it twice a day. It was also a good place to meet and talk with other guests. The pool location was in the greater lobby and near a guest walkway. I really think that a mat would be helpful in the walkway to prevent slippery tiles. The room seemed small because of the two queen beds, large entertainment center and desk with chair and easy chair and table. It was a tight fit. Also, the air conditioner was quite loud and, even if you had the fan on 'auto', the fan ran constantly. That was annoying when trying to hear the television. The staff I encountered were helpful and friendly, with the exception of the housekeeping staff. I found that many didn't speak English, or they were just relatively sour-faced. They did their job well and our room was well-kept, but if I encountered housekeeping staff they were quite aloof or unfriendly. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful bed nice hotel I always stay at in Candler. only drawback is the pricing but overall with my experience. I am very particular where I stay and I always expect utmost quality and with this hotel I got it. July 17, 2014
Rated 5.0 out of 5.0 by Headed to Biltmore The room was comfortable and quiet. The location is convenient to Biltmore (10 minutes away.) Check in and out were efficient. Service in the restaurant for dinner was a little slow. The hotel was nice and the room was very comfortable, I would go back. July 16, 2014
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