Rated 3.7 out of 5 by 193
Rated 5.0 out of 5.0 by Chiplynn A must if you are staying in Asheville
The Holiday Inn Asheville Biltmore West .
Is a great place to stay in Asheville.
Close enough to be convenient to everything but out of the busiest area ..
July 5, 2014
Rated 1.0 out of 5.0 by World Traveler2 Never credited me my points
When I tried to enter my room; there was someone in there! I went back to front desk and told them about it. They said they would comp my room and I said I would rather have points instead in which they offered me 10,000 points. The points NEVER hit my account and even after submitted a "missing point request form", they have still not been credited to my account. In addition, was offered 500 points or a free glass of wine upon check-in; I chose the points. Again, those points too I had to submit a "missing point request form" to chase after which eventually those were credited. Other than that, a nice hotel for the price but after them not delivering on what they promised, will not return.
July 4, 2014
Rated 5.0 out of 5.0 by jenjack ROOMS GREAT
Overall a great experience. Front desk was very helpful. Rooms were neat and clean. Beds were comfortable and the pillows were great. Breakfast buffet wasn't so great. Waited over 20 mins. for them to refill the scrambled eggs and the gravy was luke warm. Other eateries were close. Would recommend a stay at this hotel.
July 3, 2014
Rated 5.0 out of 5.0 by KLW57 Bed Linens
With such deep mattresses the proper fitted sheets weren't on the bed. The mattress pad would "wad" up under the sheet.
July 2, 2014
Rated 2.0 out of 5.0 by jms524 Comfortable Bed, Disappointing Room and Service
The bed and pillows were the best part of the stay. Very comfortable and clean. The complimentary coffee in the lobby all day was also very appreciated.
However, I was very disappointed with many other aspects of the stay. Upon arrival (around 12N) we asked if it was possible to check in early or leave bags behind the front desk and the front desk staff seemed disorganized and frustrated at our request even though the room was ready. They also did not give us internet passwords at check-in. Checking out was similarly frustrating, as it took 10-15 for someone to come to the front desk to aid in check out, and again the staff seemed overwhelmed and disorganized.
The room was run-down; there were tears in the carpet and chair fabric, as well as stains on the floor and furniture. Electrical outlets were inconvenient and required moving furniture to access more than one. Additionally the fitness center was disappointing, the machines that did work (some were out of order) were old.
Finally, room service was not done until late in the day (after 3pm) even though we had spent the late morning and all day out of the hotel, we had to wait over an hour before it was done.
Overall, I was disappointed with the service and quality of the hotel. The room was much small and had an awkward layout (the jacuzzi was in the bathroom, but the wall that separated the bed and the bathroom had an open window that did not close properly) and was run-down. Usually Holiday Inn express has been of much higher quality.
June 28, 2014
Rated 5.0 out of 5.0 by Jaynie Everything was very upscale and comfortable
From the lobby, ease of parking, décor in the guest rooms ,cleanliness, I knew I had chosen a very fine hotel. It was such a pleasure to be in a Holiday Inn that obviously takes a lot of pride in how it looks and how the guests are treated. It was such a surprise since I have stayed in Holiday Inns a lot during my travels and this is the best one I have ever booked.
June 25, 2014
Rated 2.0 out of 5.0 by dw98 Noisy room, terrible room location
After reserving a room 2 months in advance I was given the absolute worst room in the hotel. It was across the hall from the Game Room, Fitness Center , Employee lounge and the Housekeeping storage room. All of this made for a very loud stay. On top of that on the other side of the room is the lobby with couches backing up to the room where people congregate and get pretty loud. Not their fault, just a poor place to put a guest room.
If you stay refuse to take a room on the hall with these items, ours was room 104. The next morning Bobby moved us after we complained so much to the staff on duty the night before.
The next room was quite enjoyable to stay in by comparison.
June 25, 2014
Rated 2.0 out of 5.0 by HTDV It's OK
Elevator wouldn't go to floor selected, had to hand carry bags up steps
TV volume limited. Hard to hear over noise from AC
Very limited restaurant selections.
June 24, 2014