Rated 3.7 out of 5 by 138
Rated 1.0 out of 5.0 by midnightphilosopher Never again
Well, it wasn't all bad. I hate to write anyone a completely bad review. Service in the restaurant was very slow but the food was excellent. And the pool and whirlpool were nice. But for charging premium prices this hotel is greatly in need of upgrading. The rooms are small and the mattress in my room needed replacing in my opinion. The digital system on the TV's is very slow. Then there was an enormous amount of condensation from the windows that pooled on the window sill and on top of the ventilator, so much so that water was running off the top of the ventilator and pouring on to the carpet and soaking the carpet. I reported this to the front desk and got an argument from some teenager about how this is normal. Then went to check out Sunday and get a luggage cart at 6 AM and there were no carts. I asked the young lady at the front desk about the carts and she said they were obviously all in use. So I went up to the second floor and there was one sitting at the end of the hall not being used. Upon checking out I did inform the youngster that it was not my job to have had to go find a luggage cart but that she should have done it or had someone else do it if she was unable to leave the front desk. But the point was that the information she gave that all the carts were in use was false. It is my intention to find the name of the district manager of this group of hotels and have him call the manager and have him talk with the young lady about customer service.
December 3, 2013
Rated 3.0 out of 5.0 by Hoots1221 Paper Thin Walls
My wife and I stayed here over the Thanksgiving weekend. First, there was a wedding party on our hall. Apparently our room was located in between two different rooms where the wedding party was staying. The guys (who happened to be college or grad school age) were staying in a room that was conjoined to our room. The girls were staying a little farther down the hallway. On the first night of our stay at approximately 12 midnight, we heard people continually running down the hallway loudly and knocking on doors. One young woman kept knocking on the guys' door next to ours for approximately 20 minutes. I finally had had enough so I opened the door and kindly asked her to keep it down because my wife and I were trying sleep. She had several rude comments to make about me "bugging" her before her "big brother" attempted to bully me into shutting my bedroom door. The very next evening, at approximately the same time, we heard the same thing (loud running down the hallway and loud knocking on the door next to ours). I never did call the front desk to complain simply because I did not believe they would do anything about the issue.
I would NEVER encourage other couples (looking for a quiet getaway) to go to this hotel because the walls are too thin and you can hear EVERYTHING. I hate to give a bad review, but it is true.
December 2, 2013
Rated 5.0 out of 5.0 by Maraget Staff at front desk were great, very helpful
Great experence. Wife was able to go with me. Thought she would have to wait a couple of hours in the lobby till she could get into a room. Had a room right away. Best bed I ever sleeped in away from home.
November 25, 2013
Rated 4.0 out of 5.0 by bend442 Good value for the money
We were reluctant to stay at this hotel based on some of the hotel reviews but overall, I found our stay to be "4 out of 5 stars".
The only stumble we experienced was when we checked in. The person at the front desk told us, based on the rooms available for our reservation, we could stay on the 6th floor #which as I understand it, is a partial smoking floor ........ not an option for us#. The other option was a room on the first floor. The room sounded ok, but when we went to it, it was across from the video arcade room, the workers break room and where the cleaning carts were stored. Considering the desk clerk told us that was the only room available, we decided the room would be OK for a 1 night stay. However, when we went to lock the room door, it would not lock. We told a different desk clerk about it who immediately offered to move us. Some how he found an available room. Like in any business, the workers can make a difference between having a bad experience or a very positive experience.
Once we made the move to another room, the remaining time at the hotel was fine except for one minor item I'll mention below.
I don't mean to point out the negatives, but in the breakfast area, the tables could have been wiped off better #glass over black table clothes do show streaks# and the tile floor in front of the food area could have been mopped better ....... it was very sticky like someone spilled syrup but the syrup did not get completely mopped up.
November 21, 2013
Rated 5.0 out of 5.0 Excellent all around!
Stayed for the weekend, great staff and very clean room, great food. An excellent experience for the whole family!
November 21, 2013
Rated 4.0 out of 5.0 by Maybmaybnot Nice stay!
This is a very nice hotel and the staff was great! The bed was a little soft for my back but loved the pillows! My husband loved the bed!
The only complaints I have are the fact that we were staying for a month or more and could not get a microwave in our room...they were not allowed! We don't like to eat ut every night and do not like having to go down stairs to heat up soup or make popcorn. Also, the fact that room service charges an automatic $5.00 charge that DOES NOT INCLUDE GRATUITY...it is for the kitchen! We always tip generously, but if we go into the restaurant to eat, they do not charge you $5.00 for the kitchen plus gratuity for the server that is actually serving you or bringing you your order to your room!
November 20, 2013
Rated 2.0 out of 5.0 by SleeplessInAsheville Ms.
There was some terrible loud motor noise all night, could not get any good sleep. We enjoyed the fireplace before bed and it was clean, but that's about it. Very expensive for such a noisy place.
November 19, 2013
Rated 3.0 out of 5.0 by Beetlejuice Not much value here
Beautiful from the outside. Being locals, we had been to the lounge a few times and found it very nice. We were impressed with the lobby and over-all look of the hotel. We have enjoyed HI in other locations. When it came to a quick, romantic night out, we thought this location was perfect. It would have been decent at best, at half the price. Once you enter the hotel section, it is comparable to rooms on the other side of the interstate. I'll start with the positive, kinda. They did let us check in early, the first lady passed me off on another lady who didn't know what to do, so the first lady had to begrudgingly take care of me anyway. Beware the 6th floor. To be fair, we did know it was a smoking room. We just didn't expect the smell to hit us right off the elevator. There has to be some kind of industrial cleaning agent better for you than what we met. I'm convinced I caught emphysema over night. Before you give a thought, Febreeze won't touch it. As we walked down the hall and it's filthy carpet, we started to leave then, but it was our night out and didnt want to waste time looking for something else. The room was clean and we loved the shower, but the bed was horrible. The pad covering the dirty mattress hindered the too small linen from covering anything. We fought the linen all night. Our guest finally gave up around 3:00 am not being able to sleep. By 4:00 am I was ready to write it off and go home. The worst night TRYING to sleep ever. Horrible experience for the premium price.
November 19, 2013