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Rated 3.9 out of 5 by 249 reviewers.
Rated 2.0 out of 5.0 by Holiday Inn Biltmore West, Asheville, NC Hotel accommodations are out of date. Internet service doesn't reach all locations with in the church. Rooms smell musty. September 11, 2014
Rated 5.0 out of 5.0 by Pleasant Stay I enjoyed my stay and would stay again. The hotel was clean and comfortable. The kids enjoyed the indoor pool. I also enjoyed the lobby area where there were comfortable chairs and two nice TVs. September 10, 2014
Rated 5.0 out of 5.0 by Clean, friendly Staff. Nice clean areas. The bed was very comfortable and the room was very clean. If there was anything that I would say needed attention was that the sheets around the comforters and bed kept coming off the bed. Otherwise it was lovely! September 10, 2014
Rated 5.0 out of 5.0 by Ashville Overnight Excellent hotel and staff. Would stay here on a longer visit to Ashville. This was an overnighter. September 9, 2014
Rated 4.0 out of 5.0 by Best Value This Holiday Inn is a great value for the area. I have stayed here multiple times, and will continue to stay here. Although the beds are not the most comfortable, the rooms are always clean and the staff is courteous. September 5, 2014
Rated 4.0 out of 5.0 by Asheville Stay I'd liked this hotel. The location is not ideal as it is multiple miles from downtown. September 4, 2014
Rated 5.0 out of 5.0 by Asheville work The stay was fine, I had to visit Asheville to do some work and always choose Holiday Inn Express. This was different but OK. September 2, 2014
Rated 5.0 out of 5.0 by Excelent value! My stay was much better than I initially expected. The hotel has been well maintained and is in great condition. It was far enough from the highway that sound from the traffic was non existent. The staff was warm and friendly, and the food on the breakfast buffet was very good. I will stay there again. September 2, 2014
Rated 5.0 out of 5.0 by Holiday Inn Excellent price and service and enjoyed the stay. Hotel allowed us to check in prior to noon, after traveling all night from the west coast. August 28, 2014
Rated 4.0 out of 5.0 by Great Location, Clean But A/C Problems Convenient to I-40 and I-26 and getting in and out of Asheville. Attractive grounds and lobby. Room was clean and comfortable and staff was very friendly, efficient and responsive. Main drawback was the exceedingly warm temperatures in the common areas of the hotel. While I am sure the high outside termperatures and humidity were a major factor, the hallway a/c units didn't appear to be working on any of the floors so when would leave the room we would soon start perspiring while waiting for the elevators. Staff indicated they were aware of the problem and it was being addressed, but it was fixed by the end of our 3 night stay. August 28, 2014
Rated 4.0 out of 5.0 by Convenient location/comfortable bed This location was perfect for our stay. We were within minutes to downtown. The staff was very knowledgeable about the area and were able to give great directions. After a busy day with wedding functions it was great to come back to very comfortable beds. August 20, 2014
Rated 2.0 out of 5.0 by Poor room location Noise from pool, lobby and housekeeping room directly across hall made our stay less than satisfactory. This would possibly apply to several ground floor rooms. Staff did relocate us to a room at the far end of hotel and on an upper floor. Convenient to downtown Asheville and it's many restaurants. August 20, 2014
Rated 2.0 out of 5.0 by Poor Customer Service They didn't greet us as IHG which is always nice when you visit one of their properties. It was a slow check in because the kid behind the counter could not get off their phone. The room had a smell to it coming from the unit which is why it never cooled down. I received a previous survey which I completed and never even so much as received an apology. August 18, 2014
Rated 5.0 out of 5.0 by Nice hotel, great location Stayed at this hotel for one night during a recent trip to Asheville. After a long drive from New Jersey, we were happy to get a good meal at the hotel restaurant when we arrived. The staff was very friendly and the room clean and comfortable. The hotel is located just a few minutes from downtown Asheville and also close to the Biltmore Estate. (I would recommend Tupelo Honey in town for breakfast. Excellent food!) August 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service This was a very nice place with some beautiful country around. Very nice staff. August 18, 2014
Rated 5.0 out of 5.0 by Overall a great place All though we were in town just one night we have this place on our list of places to stay when we return to the area. This is what you expect when you think of Holiday Inn. A great overall experience. August 14, 2014
Rated 5.0 out of 5.0 by Awesome stay -Wonderful stay from the moment we walked through the doors ..Front desk staff could not have been more helpful and welcoming ..Restaurant and Bar staff ..Kami the bartender was so welcoming and made you feel right at home ..Michelle and Colby were great at making sure your meal was taken care of ..they paid attention to every detail ..service was great ...Tim the cook did an outstanding job with the wings they were delicious..The level of customer service from all of the staff was off the charts ..they should all be commended !!Thanks for making our stay a great one ..The beds are so comfortable also !! August 13, 2014
Rated 4.0 out of 5.0 by Try finding a room in Asheville during leaf season... The hotel was updated and nice. The lobby area was open and inviting but the check-in desk wasn't easy to identify. The front desk staff was ok, the next morning my spouse went to the desk to ask for two laundry bags and the front desk clerk acted as if was an issue (wet bathing suits from the nice indoor/outdoor pool). However, the rooms were nice and updated. The only thing that would have rated this stay "tops" was if they would have taken the time to properly have covered the holes in the bathroom when they changed out the mirror and shower curtain. August 12, 2014
Rated 4.0 out of 5.0 by Comfortable, quiet, and clean The main problem was that there was only one available outlet. Could not plug our netbook into it because it was on the lamp and would not accommodate the plug. Had to unplug something else. Could only charge one electronic gadget (phones, ipods, etc.) at a time. I would recomment putting in a lamp that had more outlets, or a power strip or something to take care of that issue. The price for a weekday was very fair, but the weekend price was considerably more. Did appreciate the cleanliness and quiet. August 9, 2014
Rated 5.0 out of 5.0 by Great experience! Overall great experience at Holiday Inn Asheville, NC Biltmore West. Great staff and accommodations. August 8, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL No problems staying at this hotel, Rooms were very clean, and were made up when I left the room, without requesting. August 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed The Beds were very comfortable. The hallway for the smoking rooms was very smelly. The non-smoking hallway was fine. Location was good and the facilities were nice. August 6, 2014
Rated 4.0 out of 5.0 by Beautiful hotel Garbage pick up on friday mornings at 3:45 am. Other than that it was a very pleasant stay. August 4, 2014
Rated 5.0 out of 5.0 by HI Bilmore West Great location for business travelers; easy access to I-26/I40. A full service location with easy access to Bitlmore and downtown Asheville for the tourist. safe and clean along with a great staff. August 4, 2014
Rated 5.0 out of 5.0 by Great hotel, very comfortable and along with good service. Love our stay, have always tried to stay at Holiday Inns when travel. August 3, 2014
Rated 5.0 out of 5.0 by Great Hotel Good Hotel with Great Staff and location. Close to interstate and downtown, without having to pay downtown rates. July 31, 2014
Rated 4.0 out of 5.0 by brief one night stay we arrived late and left early for an appointment. The facility was better than I anticipated. The only down side was the cost of the breakfast. Too expensive for the quality of food and had I realized it, would have gone to a resturant for breakfast had better quality for the money spent. $ 20.00 for 2 is too much. July 30, 2014
Rated 5.0 out of 5.0 by Clean and well maintained This a great place to stay for vacation time in Ashville. We enjoy as a stop to break us a longer trip and for touring the many areas of Ashville July 29, 2014
Rated 5.0 out of 5.0 by Clean rooms and good food and service My husband and I have stayed here many times and it has always been a pleasant experience. All of the staff have been very friendly and helpful and the rooms are in very good condition and very clean. Especially the bath tub . We ate at the hotel restaurant a few times and the food was always very fresh and tasty. It is a great place to stay. July 28, 2014
Rated 5.0 out of 5.0 by Good service, will stay again The hotel services and staff during my stay were exellent. My only complain is the wireless service in the rooms is slow and most of the time hard to get a signal. They will greatly benefit from fixing this issue. Other than that I will recomend this hotel and I will use this location for my future trips th Asheville. July 28, 2014
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