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Rated 3.9 out of 5 by 271 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn - Asheville - Biltmore West This was a new business route for our company. We will need to service this route for 2014 and 2015 going forward. I Booked the hotel and found it to be well kept and the room very comfortable. Due our staff traveling extensively, I was not sure of the Holiday Inn @ Asheville, until I arrived and was very impressed. To such a degree that I put them on our approved Hotel List for our traveling reps and corporate staff. Looking forward to staying at the Holiday Inn in Asheville - Biltmore West. PS. Our staff can only travel to approved hotels, which Holiday Inn in Asheville is now on our preferred list October 13, 2014
Rated 5.0 out of 5.0 by No surprises There are never any surprises at Holiday Inn or Holiday Inn Express. Accommodations are always clean, comfortable, convenient; staff is always caring, courteous, competent. October 10, 2014
Rated 4.0 out of 5.0 Great amenities We loved the location and amenities. Staff was friendly and food was really good. October 10, 2014
Rated 2.0 out of 5.0 by Would not recommend Would not recommend for anyone visiting the area. Overpriced, Should be a 2 star. October 9, 2014
Rated 5.0 out of 5.0 by Great stay The front desk was quick to check me in. They even had my package waiting at the counter. The rooms, grounds, and common areas were well kept. October 9, 2014
Rated 5.0 out of 5.0 by Staff Always great, I stay at least one night a week on business and the staff is wonderful. October 7, 2014
Rated 5.0 out of 5.0 by Frendly Staff, clean and inviting. The staff was especially friendly and helpful. The lobby area was clean and inviting. the staff was knowledgeable about the area and was able to give clear directions. October 5, 2014
Rated 5.0 out of 5.0 by Great location and excellent service The accommodations were very nice and the hotel was very clean. The staff were also genuinely nice and accommodating. October 3, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room to recuperate from long day. We were tired from our travels and needed a good nights rest. Also sore muscles from traveling were relieved in the pool area. People were kind and considerate to both of us throughout our stay. We made our reservations upon arriving, and were fortunate enough to obtain a room. We were at the hotel the middle of September, but I would suggest that reservations be made ahead of time in busy summer months. May I add that the view from the hotel was beautiful. I failed to mention that we did have our evening meal at the hotel and the food was delicious. The lobby is beautiful as well. October 3, 2014
Rated 4.0 out of 5.0 by Nice Stay We liked the cleanliness and convenience at this site. A good breakfast buffet, great mattresss in the room. Needs a little updating oin electronic accessibility and internet. October 2, 2014
Rated 4.0 out of 5.0 by comfortable and close enough Nice location, close to visiting areas, airport. facilities in good shape. October 1, 2014
Rated 4.0 out of 5.0 by Birthday Weekend My family and I went to Asheville and stayed at the hotel for a 30th birthday weekend for our daughter and our family. The lobby is impressive and appears to have been updated recently. The rooms were standard. We did have a problem getting our room cool in the beginning of the stay but after resolved, we were very comfortable. I was a little disappointed there was no shuttle to the downtown area and that there was no breakfast included with the room. But, the staff was very professional and courteous. I love the toiletry items provided. I know this sounds silly, but, it's one of the things I like about Holiday Inn. I would stay here again. October 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed. The hotel is nice and the staff responsive. The only drawback was the air conditioning unit. It roared all of the time it was on It worked fine, and a little white noise is welcome, but the fan on the unit was too loud and became annoying when left on all night. The only other minor drawback is there are not enough electrical outlets for recharging all of today's "necessities" ( two cell phones and two tablets) without unplugging lamps or clocks. October 1, 2014
Rated 5.0 out of 5.0 by Great Service Friendly Staff Enjoyed the visit with a great facility and friendly staff. September 29, 2014
Rated 5.0 out of 5.0 by Beautiful I stayed for two nights while visiting the Biltmore Estate. The property was extremely clean. The beds September 25, 2014
Rated 5.0 out of 5.0 by Quiet Room The room was very quiet, easy to sleep. There were no water pipe noises, no traffic noises. September 25, 2014
Rated 5.0 out of 5.0 by View from Hotel Room We loved this hotel and were pleased with everything. However, the view from our room was a view of the hotel lobby. We thought that was kind of funky. Other than that, great stay. September 24, 2014
Rated 3.0 out of 5.0 by Great bed, great service Comfortable, clean hotel. A little bit outside of Asheville. Staff were friendly, efficient and helpful. September 24, 2014
Rated 5.0 out of 5.0 by ABSOLUTELY OUTSTANDING ! My wife and I planned a much needed break from life. After traveling 6 hrs. and arriving at 10 PM we were hoping all would be well since we were arriving so late it would be hard to rest dealing with problems so late. WE were treated as if the Hotel was ours. The room was perfect ! Everything was so clean and every staff member we meet during our stay made a point to speak. The Breakfast was awesome! The Hot Bar was comparable to Cracker Barrel and The Dining Staff was very friendly. Location was great.lots of resturants, Gas Stations around and located with easy on and off of I-40. Thanks for surpassing our expectations ! Thanks for your part in making our vacation a HUGE SUCCESS ! We didnt use the pool but we did check it out and it was awesome! We will return and will tell everyone about this experience ! September 22, 2014
Rated 5.0 out of 5.0 Good value Good clean room. Nice lobby with Jacuzzi tub. Nice continental breakfast September 22, 2014
Rated 5.0 out of 5.0 by Service beyond the ordinary! I am a repeat visitor at this hotel, because of business travel in the Asheville area. I continue to use this hotel because of the quality of the rooms, the friendly staff, and the competitive price. During my last stay, I was working on a price quote for one of my customers. I requested a calculator from the front desk, and they delivered one with printing capability to my room- no extra charge. This made the task so much easier for me. Chris, Mel, and Trent in the front office went beyond the call of duty to help me, and I really appreciate it. Later that evening I had the Salmon BLT sandwich at the restaurant for dinner. This is an excellent sandwich, and Michelle provided attentive, friendly service with a smile. Yes- I do whole-heartedly recommend this hotel! September 21, 2014
Rated 5.0 out of 5.0 by Convenient location I was on the first leg of my trip to the west coast and needed a starting point to travel through the Great Smokey Mountains. This hotel is on the west side of town just off the Blue Ridge Parkway and I 40. It is convenient and a nice place to stay. September 19, 2014
Rated 2.0 out of 5.0 by Holiday Inn Biltmore West, Asheville, NC Hotel accommodations are out of date. Internet service doesn't reach all locations with in the church. Rooms smell musty. September 11, 2014
Rated 5.0 out of 5.0 by Pleasant Stay I enjoyed my stay and would stay again. The hotel was clean and comfortable. The kids enjoyed the indoor pool. I also enjoyed the lobby area where there were comfortable chairs and two nice TVs. September 10, 2014
Rated 5.0 out of 5.0 by Clean, friendly Staff. Nice clean areas. The bed was very comfortable and the room was very clean. If there was anything that I would say needed attention was that the sheets around the comforters and bed kept coming off the bed. Otherwise it was lovely! September 10, 2014
Rated 5.0 out of 5.0 by Ashville Overnight Excellent hotel and staff. Would stay here on a longer visit to Ashville. This was an overnighter. September 9, 2014
Rated 4.0 out of 5.0 by Best Value This Holiday Inn is a great value for the area. I have stayed here multiple times, and will continue to stay here. Although the beds are not the most comfortable, the rooms are always clean and the staff is courteous. September 5, 2014
Rated 4.0 out of 5.0 by Asheville Stay I'd liked this hotel. The location is not ideal as it is multiple miles from downtown. September 4, 2014
Rated 5.0 out of 5.0 by Asheville work The stay was fine, I had to visit Asheville to do some work and always choose Holiday Inn Express. This was different but OK. September 2, 2014
Rated 5.0 out of 5.0 by Excelent value! My stay was much better than I initially expected. The hotel has been well maintained and is in great condition. It was far enough from the highway that sound from the traffic was non existent. The staff was warm and friendly, and the food on the breakfast buffet was very good. I will stay there again. September 2, 2014
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