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  • 1 888 HOLIDAY
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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: ASHEVILLE
  • Distance From Hotel: 6.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:8
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English
  2. Spanish
  3. Hindi
  4. Russian

Pet Policy

Pet Policy

Pets not allowed. Service animals only with certified papers.

What's Nearby

What's Nearby

Attraction:
Biltmore Estate
Distance From Hotel:6.0MI
Attraction:
NC Arboretum
Distance From Hotel:4.0MI
Attraction:
WNC Nature Center
Distance From Hotel:7.0MI
Attraction:
Chimney Rock Park
Distance From Hotel:35.0MI

Parking

Parking

  • Car Parking Available
  • Complimentary parking available for all guest. Tour bus parking available.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2008
  • Total number of rooms:156
  • Total number of suites:4
  • Total number of non-smoking rooms:143
  • Total number of rooms for the physically challenged:8
  • Interior corridor
  • Total number of floors:6
Rediscover yourself in the majestic Blue Ridge Mountains of Asheville, NC where relaxation and rejuvenation go hand in hand at the newly revitalized Holiday Inn Asheville Biltmore West, where you will be surrounded by vibrant colors, crystal clear pools and a staff eager to please. This full service hotel is the ideal location when visiting WNC. Find us at the intersections of I-40 and I-26 just west of Asheville's city center with all the luxuries of home and more. Explore the present with a visit to
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Rediscover yourself in the majestic Blue Ridge Mountains of Asheville, NC where relaxation and rejuvenation go hand in hand at the newly revitalized Holiday Inn Asheville Biltmore West, where you will be surrounded by vibrant colors, crystal clear pools and a staff eager to please. This full service hotel is the ideal location when visiting WNC. Find us at the intersections of I-40 and I-26 just west of Asheville's city center with all the luxuries of home and more. Explore the present with a visit to the Blue Ridge Parkway, America's Scenic Highway or Chimney Rock Park with its glorious waterfalls, hiking trails, and an opportunity for personal reflection time. Revisit the past with a trip to America's largest home, Biltmore Estate. Dwell on the future as you take advantage a massage or a soak in a mineral bath at an area spa. The Holiday Inn Asheville Biltmore West offers free high-speed Internet throughout the property. Find complimentary coffee each morning in the hotel's beautiful atrium or the privacy of your room. Start the day with a work out in our all new fitness room, a dip in the whirlpool or sunning on our large pool deck while the kids tryout our spacious video gaming room. The hotel's guestrooms feature pillow top mattresses, assorted pillow options, 250 thread count linens and all the other things you come to expect with Holiday Inn. Not expected are interior atrium view rooms or Jacuzzi king rooms. And remember, relax, it's Holiday Inn.
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Features
We are conveniently located right off Interstate 40, Exit 44, plus just 1 mile away from I-26 and I-240. Downtown and Biltmore Estate are just a 12 minute drive.

Guest Reviews

Rated 3.8 out of 5 by 228 reviewers.
Rated 5.0 out of 5.0 by Pleasant and relaxing stay We were really surprised at the array of amenities available at the hotel, and how easy it was to get from the hotel to Asheville, the Biltmore, etc. The racquet club is a full-service racquet club; there are walking paths and zipline on the grounds. The room was large and clean, and we really enjoyed the balcony overlooking the pool. There is a large breakfast buffet available at a reasonable price, and the service throughout the hotel is excellent. July 12, 2014
Rated 4.0 out of 5.0 by Great Front Desk Group This is the 2nd time we've stayed at the Crowne Plaza. The front desk staff was great. The housekeeping staff - not so much. When we arrived we found a half drank Coke beside the table. Upon entering the bathroom we noticed all of the toiletries were used and one was almost empty. Would I stay there again? Yes, but I hope something like that didn't happen again. July 9, 2014
Rated 5.0 out of 5.0 by Loved it Great staff and hotel. Will definitely be back there in the future. July 9, 2014
Rated 5.0 out of 5.0 by Nice Little Vacation Asheville wasn't anything special but the hotel was very nice and made the trip enjoyable July 9, 2014
Rated 1.0 out of 5.0 by Great food, Terrible service The staff was not available due to being short or just not there. I went downtown in the shuttle and had to call 4 times before I was picked up. On one call the desk clerk corrected me very sternly!!! that a young lady was sitting in the lobby and would be there shortly. She never came. No one should ever talk to a customer in the tone that she used. This was my third trip to Ashville and If I go back I will stay in another hotel. The one thing that was excellent was the food served at the banquet. For a crown (600+) it was outstanding but the service was terrible. July 7, 2014
Rated 3.0 out of 5.0 by fair service Understanding English by room staff low, response by maintenance to issue top rated but front desk was off handed on other issues. At 430 am front desk asked about coffee and the response was not until 630 am. July 7, 2014
Rated 3.0 out of 5.0 by Location This Hotel has a great location, but for some reason the WI-Fi does not work properly in the rooms , and they seemed to be a little short staff on my stay. July 4, 2014
Rated 4.0 out of 5.0 by Conventioner Very nice staff both at the front desk and restaurant. Restaurant food is great. Air conditioning in room is a bit noisy and breezy. July 4, 2014
Rated 2.0 out of 5.0 by Expected More I was very disappointed in the customer service here, I was expecting better facilities and better service to meet my needs while on vacation July 3, 2014
Rated 3.0 out of 5.0 by Not worth the money Just way too expensive. Need to clean under beds. Had bugs every night in room. I know its summer but not what you want in your room. July 3, 2014
Rated 4.0 out of 5.0 comfortable Other than the distances from room to main entrance and the need for elevators at the far end near the Expo center I was pleased with the hotel. The banquet dinner was a little bit of a disaster with from what I hear was the fact that 5 servers did not show up so the food and service were all behind. July 3, 2014
Rated 4.0 out of 5.0 by Great place to Stay We were given a room on the main floor and it was easily accessible. We were with a group of Daylily friends of over 724 people and the staff was quite good. They treated us well and we ate pretty fast. The food was excellent and our room was quite nice and comfortable. I would recommend this hotel. July 2, 2014
Rated 4.0 out of 5.0 by Great Service and clean room The only downside to my recent stray at the Crownr-Plaza in Asheville, NC was that the WIFI was terribly slow and I kept geeting booted off. The pools all closed way too early thre should have been at leas one pool that was open past 10:00. The overall experience was way above average and I was actually able to sleep through the night without waking up. July 2, 2014
Rated 3.0 out of 5.0 by ZERO BELLMAN AND LUGGAGE CART SERVICE FACILITIES ARE AVERAGE AT BEST. WHAT PUTS THEM ON MY NEVER RETURN LIST IS THE LACK OF LUGGAGE CARTS AND ZERO BELLMAN SERVICE. WHEN I FINALLY GOT A CART, COULD NOT GET TO MY ROOM, 242, DUE TO THOSE STUPID STEPS IN THE HALLWAY WHICH SHOULD HAVE BEEN AN INCLINE. June 30, 2014
Rated 2.0 out of 5.0 by disappointing very slow elevator, exceedingly hot inside and very small staff was not very helpful, did not have adequate information re. restaurants, transportation to town, view was not accurate - "mountain view" was a view of the zip line. June 29, 2014
Rated 4.0 out of 5.0 Clean room Room was very clean, bed was firm but tolerable, pillows were very good, hotel staff were ok but not as good as I've seen in many other hotels. June 28, 2014
Rated 3.0 out of 5.0 by PITIFUL BELLMAN SERVICE I was there for a conference. There is ABSOLUTELY no way I would EVER RETURN due to your absolute LACK of luggage carts and Bellman service. When I FINALLY got a cart, I couldn't get to my room,242, due to those STUPID steps IN THE HALLWAY THAT SHOULD HAVE BEEN AN INCLINE.. DO YOU HEAR ME.....I WILL NEVER RETURN NOR RECOMMEND YOUR MEDIOCRE FACILITY THAT DOESN'T APPRECIATE THEIR PATRONS. June 28, 2014
Rated 3.0 out of 5.0 by TOO MUCH WALKING TO GET TO ANYTHING THEY HAD ROACHES AND TRIED TO BLAME IT ON US HAD TO MOVE AT 1AM AND THEY ONLY OFFERED $20 OFF THE ROOM June 28, 2014
Rated 5.0 out of 5.0 by RedNeck Rep I didn't get to use many of the services offered on this trip as I got in late June 26, 2014
Rated 4.0 out of 5.0 by Friendly staff, comfy bed, tiny bathroom My husband and I stayed in the hotel recently for a convention. The bed was comfy, the room was clean, and the staff was pleasant. The bathroom was a bit smaller but I'm short. However, my husband is 6'3" and had to squat to take a shower. Not a pleasant experience for him. We ordered room service while there also. The food was pretty good but they forgot half my order. Staff went back and compensated the rest of our room service and breakfast the next day (which was delicious!). We also took the shuttle one evening. Can't beat it, especially if you need a designated driver at the end of the night! A bit pricey normally but we got a discount for the convention. June 26, 2014
Rated 5.0 out of 5.0 by Wonderful Experience We were very pleased with our stay. The rooms were nice, clean and quiet! The quality of sleep that is achieved there is wonderful. (I guess their claims on beds and sleep services are dead on!) The staff members were AMAZING! They were super helpful with all that we needed....and I am a very needy person. Kudos to you all! Last thing I would like to say is....most hotels room service (food) is not quite up to par. Some poor to say the least, BUT this hotel has got one amazing CHEF(s). DELICIOUS!! Was not expecting that kind of quality. We will be back and I will be recommending this hotel to friends that are headed to the Asheville area! June 26, 2014
Rated 3.0 out of 5.0 by Not up to Crowne Plaza Standards Decent location, but difficult to find if you are driving. Check-in was very slow and we were checked into an occupied room - embarrassing! Housekeeping failed to replenish soaps, shampoo, etc. at any time during a 3-day stay(only one bath towel one day) and it was normally after 4:00 pm when room was serviced. Older facility (previously a Holiday Inn) that is not up to the standards of a Crowne Plaza Hotel. Not a particularly good value for the price paid. June 26, 2014
Rated 5.0 out of 5.0 by I fell in love with the Beds !! We attended the International Doll Show as one of the artists..fell in love with Asheville North Carolina and we were more than happy with the beauty of the Crowne Plaza..everything was very well organized from the friendly staff members to the great food and after a very long day returning to the comfort of our very well cleaned room and ohhhh the comfort of our bed was amazing We look forward to returning next year for a brand new adventure. Thank You Crowne Plaza for making our stay at your hotel a wonderful time June 26, 2014
Rated 3.0 out of 5.0 by need warning about hotel events Customers should be alerted when the hotel is hosting something like the tattoo and body piercing exposition that took place while we were there. We would have booked elsewhere for sure. Also, the AC was so noisy that it was difficult to sleep and the elevator was out of order one day. The hotel was several miles outside of the city proper so driving in was necessary. Not great. We are going to use another hotel chain from now on. June 25, 2014
Rated 4.0 out of 5.0 by Nice property Great place for dogs, lots of green space to run around on. Food is good and amenities are nice. June 25, 2014
Rated 4.0 out of 5.0 by Great place! Glad we found this hotel when passing through on our roadtrip! June 24, 2014
Rated 5.0 out of 5.0 by nice room comfortable bed good food I think the price is a little over for cost of this hotel, it would be more in line with a cost of 150.00 June 24, 2014
Rated 5.0 out of 5.0 by Great place for overnight stay Hotel was easy to access, very quiet, and comfortable. Would stay again if traveling to the area. June 22, 2014
Rated 2.0 out of 5.0 by Crowne Dump Old, yucky, unloved - just not a nice Crowne Plaza - not kept up, etc. The hotel staff is not trained. The gym equipment is ancient, carpets stained - just - well - not worthy of a Holiday Inn property. June 22, 2014
Rated 3.0 out of 5.0 by Room The bed was very comfortable! I was not pleased though with the noise that occurred two of the three nights I stayed there.This is the 2nd time I have stayed there and the first time it was noisy with people pulling the fire alarm 2 nights in a row. Young people very loud at late hours of the night! The rooms really need to be updated to the quality of a 3 star hotel. My room had lots of stains on the carpet and it seemed old. Not enough plug outlets for my needs. The venue for our convention was great one. The luncheons that were served were excellent. The restaurant was good. f my company chooses this venue for their next convention I will probably stay at another hotel so I can get a good nights sleepl. June 20, 2014
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Atrium with Copper Tiled Fire Place
Atrium with Copper Tiled Fire Place
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Atrium with Copper Tiled Fire Place Welcome to Holiday Inn - Biltmore West Hotel Exterior Hotel Entrance Front Desk
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