Rated 4.3 out of 5 by 55
Rated 4.0 out of 5.0 by Doc 63 Very slow or not working internet.
We enjoyed our stay at this site except for a couple of problems. The maid forgot our room on the second day, but the front desk staff were right on it and came up immediately and were very nice, We stay at Holiday Inn Express regularly, but the internet here is the worst we have ever seen in a hotel. Too slow to even use.
January 1, 2014
Rated 4.0 out of 5.0 by jan47 For the most part a comfortable stay
Beds are comfortable. Decent breakfast. Large bathroom.
There were some problems - there was a fire alarm at 7 a.m. Not quite sure what it was about. I went down one flight of stairs and was told there was an all clear. But it was a rude awakening. That evening when I returned to my room the housekeeper had left the pillows on a chair and failed to tuck in the sheets.
I noticed that on both this trip and the last trip I took here, whenever there was a weather emergency alert all of the controls on the TV remote seemed to be frozen. Can't change the channel. Can't turn the TV off. I admit this is a relatively minor complaint.
On the other hand, I was greeted with freshly baled (still warm) chocolate chip cookies.
December 30, 2013
Rated 2.0 out of 5.0 by Waterfall3fans Cleanliness in bathroom
We have looked forward to our stay in Brevard each year for the past 3 years. This year's experience was not very pleasant. The bathroom sink drain was plugged and water backed up terribly in the sink. Why that had not been repaired before we were given the room was a surprise and even more so when it was not fixed before our 2nd night's stay after we had reported it that morning.
There was mildew on the shower curtain which again surprised us as this was very visible and not cleaned before we arrived. We stayed in 2 other Holiday Inn Express locations within days of staying in this one. Our service was much better with theirs at a lower price.
In the past, we have told friends and family to stay at this hotel in Brevard. We don't know after this experience that we would do that for this location.
November 3, 2013
Rated 5.0 out of 5.0 by StressedMOG Great Stay durning a stressful weekend
I can't say enough about how wonderful our stay was this past weekend. The staff was friendly and helpful. Each time I came through the front door , the desk staff greeted me with a smile. They made it possible for me to have the jacuzzi suite for 2nights f our stay.. If you want a wonderful suite with lots of space and hot bath, the jacuzzi suite is the way to go. Thanks to the staff and especially our housekeeper for making our busy stressful weekend less stressful.
October 30, 2013
Rated 4.0 out of 5.0 by Cshell575 Nice place
Nice corner room in a quite little town. The breakfast was good.
October 25, 2013
Rated 5.0 out of 5.0 by SleeplessInHenderson Great stay in Blue Ridge Mtns
Two thumbs up. Great place to base yourselve to visit the blue ridge mtns, easy access to Asheville and Hendersonville, the Blue Ridge Parkway and Picquah Forest. Very clean and pleasant. Good beds. The girls clean the rooms well and breakfast is good. Nice staff.
Avoid the Hendersonville hotel.
October 22, 2013
Rated 5.0 out of 5.0 by NCorbust Great service, friendly staff, comfortable rooms, great location
Provided everything we needed and was close to many attractions
October 17, 2013
Rated 5.0 out of 5.0 by RLC29 Great all Around Experience
I stayed at this holiday inn from Oct. 8th thru 11th, 2013. I had a beautiful and spacious 1 King Bedroom with a separate Living room and dining room, very clean, Micro Refrigerator and Microwave in the room. Very relaxing and Continental Breakfast each morning fit for a king. I recommend this hotel to anyone that will be visiting the Brevard, NC area.
October 15, 2013
Rated 4.0 out of 5.0 by Marriageone Even when it's difficult
We had a lovely stay at this facility. The room was spacious and well appointed. Obviously very comfortable. However, on our last night we had a problem will the AC dripping a lot of water onto the floor. In short order this was making an awful noise and this started oround 3am. I calld the front desk and they shut off the AC from there. By 4am, the machanical engineer was in the room and by 4:30am, the leak was stopped and he was gone. We lost some sleep that night, but later that morning when we checked out, the manager refunded a substantial portion of what we had paid for that night. I'm not saying that what the manager did was a surprise, but it was the right thing to do and that is worth noting. When we are in Brevard agin, we will stay at this location. Well done! To all involved.
October 9, 2013
Rated 3.0 out of 5.0 by madron Poor Internet Service
I have complained about the Internet Service for years with no effect. It is very poor and unreliable. We will research other areas to vacation because of this. We also were not allowed to relax in the chaise lounge chairs pool side as we have always done in the past. We were quite disappointed with this stay.
October 8, 2013
Rated 5.0 out of 5.0 by Rose07 Great service, friendly staff, comfortable rooms, great location
We always stay here when in Brevard!
Staff is wonderful, breakfast lady is wonderful. Hotel is clean and comfortable. Highly recommend stay at this hotel.
October 6, 2013
Rated 4.0 out of 5.0 by Preacherlady Excellent staff!
We were in town for our son's memorial service so the trip wasn't for pleasure, but the staff made sure we were able to check in early, gave us a discount on the room and made sure we had everything we needed. If I could change anything, it would be the quality of the towels. They were a little rough. But overall, our experience was great. This was the third time I've stayed at this hotel and each time it was the same. Although the breakfast I ate on a previous visit wasn't good. The bacon tasted spoiled and made all of us queasy. So I don't eat the breakfast anymore.
Thanks for making this very difficult trip a little easy for us.
October 4, 2013
Rated 5.0 out of 5.0 by Mort630 I am a tough traveler, but this property was...
Impeccable! It is very rare that I do not have a nit to pick with management. NOT HERE!. Everything was perfect. The room was very nice, the housekeeping was perfect (even neatly folded a T short I had left thrown on the chair), the breakfast was first class with great choices and presentation. The kitchen staff person was a delight. Not a crumb on the floor, not an item not stocked, not an ounce of spilled food. I was very complimentary to her and the entire staff and rewarded them more than I usually do which can also be nothing at all. This is a model of what corporate should strive for at all properties. . Bravo, HIEx Brevard!
PS. Brevard is lovely as well.
September 23, 2013
Rated 3.0 out of 5.0 by parkwoodtech Decent place.
The accommodations of the hotel were fine for the one night I stayed. The room was comfortable and the beds were comfortable as always. I am a Platinum Elite member. I booked several days in advance. Upon arrival I am used to rapid check in and the people in front of me were also IHG Rewards members and they also had to wait for their paperwork and keys. They never greeted us as IHG Rewards members or had the keys and paperwork ready upon arrival. There is also usually a treat bag or bottle of water offered for IHG Rewards members. This was also absent at this property. I choose IHG properties exclusively and look forward to these benefits upon arrival.
September 21, 2013
Rated 1.0 out of 5.0 by TotallyFrustrated A very very frustrating experience!!!
We stayed at this hotel for 4 days and our room was cleaned only once and that only after we demanded that it be done. While the manager did appear to try to get it done and was very diplomatic with us, the job just did not get done. The other problem was their WiFi connection. It was truly worse that he old dial up telephone systems. We would constantly get disconnected and often wait several minutes to get reconnected only to be disconnected again and again. Nice people at the desk and the manager was very personable but the service was totally unacceptable on so many levels.
September 10, 2013
Rated 4.0 out of 5.0 by traveleri23 comfy bed, yes!
We stayed very briefly, and our room was perfect! Very comfortable and breakfast was there and waiting for us, not the other way around!
September 6, 2013
Rated 5.0 out of 5.0 by JLP1 Excellent Staff
I would definitely return to the Holiday Inn Express in Brevard. The staff was excellent - so willing to help. The room was fine, clean and non-descript. The location is excellent. Close to everything in Brevard. Breakfast was okay - the space is a little small. Overall we had a great stay thanks to the excellent staff.
September 5, 2013
Rated 2.0 out of 5.0 by putterboy No need to make a reservation- Big Dissapointment
Let me start by saying that I stay at Holiday Inn Express almost exclusively when I travel for business because the rooms and staff are always great. When my wife asked what hotel we should stay in for vacation I said if you can find a Holiday Inn Express it would be great . My wife made a reservation at this hotel for two rooms, a king suite and another room with two beds, She also requested that the rooms be a joining as we were traveling with family. We were quite surprised when we arrived at the hotel to find that even though we reserved a King Suite, none were available as the last person to check in took the room. We did get a double queen suite and the manager did reduce our rates, but why do you make a reservation if you are not going to get what you want. It would be like making a reservation for dinner at 7 but not being seated until 10. We were not told at any time that if we didn't check in by a specific time, we could lose our reservations. Also, the manager on duty never came out of the office to speak to us. Great city, not impressed with the hotel.
September 4, 2013
Rated 2.0 out of 5.0 by Petey19 Better attentiveness to details
Pillow cases had someone else's hair on them. No hot coffee or hot water for tea at 11 pm when we arrived back after spending the evening out. Check-in clerk was very friendly and helpful. Breakfast staff was excellent. The lady in charge was really great at her job and friendly.
September 4, 2013
Rated 5.0 out of 5.0 by MichaelMatt Clean and comfortable
Staff was very friendly and helpful. Bed was very comfortable and room and bathroom was well kept and clean. What more can you ask for?
August 29, 2013
Rated 5.0 out of 5.0 by MaryLou1234 best hotel in Brevard - no icky chemicals got me sick
I noticed that they have started using unscented laundry detergent on the linens! Wow. The bad smell in the rooms is gone with this new change. We used to bring our own linens, so was refreshing this time to sleep on their linens and not be covered with that icky cheap scent from the over-advertised new laundry products. I felt great staying here, and the staff was the best. The breakfast is still very good. Very responsive management.
August 25, 2013
Rated 4.0 out of 5.0 by mwpool Very Good Stay, Bad Wi-Fi
Overall the hotel was very good. We stayed at this property for five nights. The room was large, very clean and everything functioned as it was suppose to. The complaint I have was with the Wi-Fi connection; it was very, very slow - actually it was to the point it was not worth using. I informed the front desk about it and the gentleman said he would reboot the router. If he did, it still did not help. The next day I informed the younger lady who was at the front desk about Wi-Fi connection; she said it was a third party company and there was nothing they could do. The situation never got any better.
Other than the Wi-Fi experience, this was an excellent place to stay.
August 19, 2013
Rated 5.0 out of 5.0 by Soll Will be back
Checked in for a few days to get son settled in at local college and wondered why I had not choosen this hotel sooner. Staff was friendly, very courteous but was really impressed by the cleanliness and upkeep of the room throughout our stay. Received a great price for a king suite and will be visiting again soon...
August 17, 2013
Rated 3.0 out of 5.0 by sharprlx barking dog!!!
Barking BIG dog next door at 9pm til????? We didn't even know dogs were allowed. Ready to go to sleep but couldn't . About two hours later it stopped, we assume the owners returned. NOT appreciated.
On the great side.....excellent LOCATION. ....close to waterfalls and hiking trails.
August 13, 2013
Rated 5.0 out of 5.0 by Peacause Helpful and well motivated staff.!!
Your staff member "Wendy" at the check-in desk was noteabely well-serving and helpful. I appreciate her, and I hope you do also. !!!:-).
August 5, 2013
Rated 5.0 out of 5.0 by mitsy mitsy
very clean all staff was great. breakfast excellent, coffee 24hr.i will return
August 3, 2013
Rated 5.0 out of 5.0 by Mtnhikers Great staff!!!
Every staff member was polite, helpful, & professional. Room clean and comfortable. Power went out for several hours without a lot of communication from staff (they probably told us all they knew each time we asked) and had to ask twice for flashlights. However, staff was incredibly friendly and accommodating so this was easy to overlook. Would definitely stay again!!!
August 1, 2013
Rated 5.0 out of 5.0 by Shavonawactor Clean and cozy
My stay was superior. Wendy the front desk representative was excellent. Her customer service was the best I have seen in a long time. She made our stay comfortable. I will recommend my family and friends. She deserves a job well done.
July 13, 2013
Rated 5.0 out of 5.0 by SquirrelLover It doesn't get any better!
We've come to the HIEX in Brevard for work and the White Squirrel Festival for more than six years in a row. I just don't know how it could get any better. The staff are incredibly friendly and go out of their way to accomodate our special needs. They welcome us back by name and ask after our pets every year! They go out of their way to make us feel welcome and appreciated and not once have we met with an unkind word or unhelpful person. This property is one of the best kept secrets in North Carolina and I'll be back every chance I get!
July 11, 2013
Rated 5.0 out of 5.0 by Gary11 Comfortable bed and great service
Great experience at this Holiday Inn Express. Would recommend it to anyone.
July 5, 2013