Rated 4.5 out of 5 by 171
Rated 5.0 out of 5.0 by Rocket1 Nice Surprise
Spent the night after visiting the Biltmore. Very convenient location and only about 6 miles from The Biltmore. Very clean rooms and friendly staff. The breakfast was more then we expected. Would use this HIE again.
September 10, 2013
Rated 4.0 out of 5.0 by DudeMeister Good choice in Asheville area
Room was large, clean with everything in working order. Good size TV but limited channels. Minor oddity - bathroom did not have exhaust fan. Water pressure/temp was good, AC/heat was reasonably quiet and efficient. Requested top floor room (which they accommodated) and view was nice. Room had small balcony. Located 15 minutes from downtown Asheville. Breakfast was below average even for typical HIE free-breakfast. For the price, it was a great room for short stay.
September 5, 2013
Rated 4.0 out of 5.0 by Blackcat Nice hotel
The staff was friendly, the location great, and the walking path exceptional.
September 2, 2013
Rated 5.0 out of 5.0 by Gramof10 A Wonderful Place to Stay
Very nice, quiet, clean and well-appointed facility. We very much enjoyed our two night stay. We will definitely stay there again on our next visit to Asheville.
August 29, 2013
Rated 5.0 out of 5.0 by ptubesys Convenient
Hotel is conveniently located to the interstate and the blue ridge pkwy. It is a little away from downtown, but not difficult to get to. The room was upgraded and was a comfortable stay. Will return the next time in the area.
August 26, 2013
Rated 4.0 out of 5.0 by Abcde567 Very Good
Only negative was that they close all outside sitting areas at 10:00 and price was a little higher than I expected - all staff were fantastic
August 11, 2013
Rated 5.0 out of 5.0 by AmyIN Great staff
Desk staff particularly helpful with directions to downtown Asheville & suggestions for dining.
August 11, 2013
Rated 4.0 out of 5.0 by 47pets Great staff, nice facility
The HIE at Biltmore Square in Asheville is clean, modern, comfortable. The front desk staff is the best I've encountered in a long time, worthy of a 5 star resort. Only caveat is the bathrooms on the first floor open out into the hallway instead of opening in--I almost got hit with the door once walking from the elevator to the lobby. The manager said there was nothing that could be done due to ADA regulations, so be careful--but don't let that dissuade you from staying here.
August 9, 2013
Rated 5.0 out of 5.0 by msTN Always friendly and clean...
I have stayed at the hotel several times and have had great experiences all times... staff is always friendly, courteous, and helpful, the room is always very clean and breakfast is full of yummy items... will try to stay here every time when visiting Asheville!!!
August 7, 2013
Rated 5.0 out of 5.0 Excellant value and great location
I would highly recommend this hotel. It's in a super location, easy on/off interstate. Nice restaurants close by. Everything was excellent. I rated the breakfast as good only because it served sausage instead of bacon, it really was excellent. I would highly recommend this hotel if your coming to Asheville in the fall for the leaf colors. This hotel sits up high and my room had a great view of the foothills. I bet it's beautiful in the fall.
August 2, 2013
Rated 2.0 out of 5.0 by NK2013 All rooms must be smoking rooms
Got a nonsmoking room that smelled like it had been smoked in for years. Carpets were pretty dirty and could use replacing, cleaning probably won't be enough. Aside from the room, amenities were decent and the lobby looked good. Definitely overpriced for what it was. Location isn't everything.
August 1, 2013
Rated 3.0 out of 5.0 by icanfly29 Exit Hotel
Hotel was OK. Spiders in room. Maybe due to rain
Staff came to remove them. Food was great. Big problem was parking and coming through rear door to hotel. Smokers blocking the door and the odor in the hallway. This was the only entrance you could use near the back parking lot.
August 1, 2013
Rated 4.0 out of 5.0 by golfergrl Just passing thru...
When we travel and have a choice we choose Holiday Inn Expresses. The front desk staff was very professional and courteous and made excellent dining recommendations. It was very easy to find off of Hwy 26 and we would stay there again.
July 29, 2013
Rated 5.0 out of 5.0 by 39Monique wheelchair accessibility done well
Staff was extremely friendly & helpful. I left my phone & they even mailed it to me. Thanks
July 26, 2013
Rated 5.0 out of 5.0 by PictureThis Desk staff exceptional!
Loved our stay. McKinsey and Charles were so very helpful! They gave us great suggestions for areas to visit!
July 19, 2013
Rated 4.0 out of 5.0 by DaveinNJ need new bed - other than that, a nice experience
Nice hotel in a safe area near attractions like the Arboretum and Biltmore.
Our only complaint was that the mattress was due for a change (very soft), and they said they would address it. It was a handicapped King bed room.
July 16, 2013
Rated 4.0 out of 5.0 by sherlock Very Nice
We arrived in Ashville late and needed a room. The staff was very helpful and friendly. The room was wonderful. Breakfast was good. All in all it was a super experience.
July 8, 2013
Rated 5.0 out of 5.0 by Darla52 Very Nice Hotel, Friendly Staff
Overall our stay was very nice except that the breakfast egg omelet was not heated thru thoroughly, otherwise the breakfast bar was good.
June 27, 2013
Rated 5.0 out of 5.0 by Apple60 Great Place to Relax
The staff were extremely gracious in aspects and left no questions unanswered. Great place, we enjoyed it immensely.
June 18, 2013
Rated 4.0 out of 5.0 by TESSComments Nice Place to Stay
Staff was friendly and helpful on our last visit. The internet connection, when we were there was fast. Breakfast was good, room was comfortable.
June 15, 2013
Rated 3.0 out of 5.0 by sq58 Paying attention to the details.
This facility was in excellent shape very comfortable. One issue I had was paying attention to the details , I give them my priority club number, he wrote it on a piece of paper assured me it would be put in later , As of a week and a half now still not in my system.
June 15, 2013
Rated 5.0 out of 5.0 by Terry53 Great service and comfortable rooms.
I stayed in the Holiday Inn Express at Biltmore and was very pleased with the room and service. The rooms were very clean and comfortable. I found the staff very helpful and friendly. The location was excellent! I will definitely stay here again.
June 14, 2013
Rated 5.0 out of 5.0 by allvolgal88 A Great Holiday Inn
The beds were comfortable. The room was clean. The desk clerks were pleasant and helpful. The breakfast area was clean, well stocked, and very good. Would definitely stay here again!
June 14, 2013
Rated 5.0 out of 5.0 by david808808 Great Hotel
As always this was a great hotel, excellent staff.
Breakfast good but used to be excellent.
June 11, 2013
Rated 5.0 out of 5.0 by momakat57 Girls weekend
Exceptional staff, great breakfast options and so clean. Would love to come back. The Biltmore was closed on June 1st.
June 10, 2013
Rated 4.0 out of 5.0 by Christopher1FlyNavy Great Staff
From smiling reception desk to the breakfast staff they are trained, smiling and willing to go the extra effort to help in any way!
May 24, 2013
Rated 4.0 out of 5.0 by Not2loud Nice Location
The location for this property is great. Close to the interstate, but can't hear the road noise.
Staff was friendly and room was well kept.
My only complaint is lack of room upgrade or acknowledgement that they were unable to upgrade. This is my biggest complaint about the PC program. Hopefully the new changes will help this.
May 22, 2013
Rated 5.0 out of 5.0 by UTJon Business travel
Great staff, very accommodating to my schedule. Room and property was clean and well maintained.
May 20, 2013
Rated 5.0 out of 5.0 by Jaglady Excellent Font Desk Personnel
Everything about our stay at this hotel was more than we expected. Will stay here again when in Asheville.
May 16, 2013
Rated 5.0 out of 5.0 by JandK21 Clean
Liked the facilities - must have been built semi-recently. The only thing that seemed worn was our A/C unit. But it did its job pretty quietly. Breakfast was good - lots of choices and the cinnamon rolls were great! The only Con is the TV - changes channels SO SLOWLY...
May 10, 2013