Rated 4.5 out of 5 by 231
Rated 4.0 out of 5.0 by SC01 Truetravel
Overall good experience. No problems experienced and our brief stay was fine. Think I like the surveys better than reviews.
May 6, 2013
Rated 5.0 out of 5.0 by Jaycee47 Great Place To Stay
Great location to stay. Close to area attractions, downtown, Biltmore Estate and easy access to Interstate. Hotel accomodations were excellent and the entire staff could not have been nicer and more helpful.
HIGHLY Recommend !!!
April 27, 2013
Rated 2.0 out of 5.0 by Manatee Poor service
The evening desk clerk was rude and inhospitiable. I always stay at Holiday Inns but I would not recommend this one.
April 19, 2013
Rated 4.0 out of 5.0 by Christopher1FlyNavy Great Staff, service and value
Front desk staff always willing to help with directions or with room changes. Cannot say enough how pleasant they are. The breakfast staff is always smilling and keeps the breakfast area clean and well stocked.
April 18, 2013
Rated 5.0 out of 5.0 by CMJBA Great Value near Biltmore
This property appeared somewhat modern/updated and was certainly clean. Everyone in my family commented about how comfortable the beds were. The breakfast was great although we were looking forward to the waffles in the morning but discovered that they offered pancakes instead. :o( We would definitely stay there again.
April 17, 2013
Rated 5.0 out of 5.0 by scarter945 Comfortable with a great price
When I started looking for rooms for our Asheville stay, I was a little disappointed in the prices of the downtown hotels. This search led me to the Wedgefield Dr location and I am so glad that I decided on it for our trip. The location is not too far from downtown and the hotel was really nice. Our room and other areas of the hotel were very clean and relaxing. The staff was accommodating and helped us navigate our way to specific areas of Asheville and even gave us restaurant suggestions. The choices for breakfast were also impressive. I have already recommended this hotel and Asheville in general to my family, co-workers and hair clients. We will definitely be back!
April 15, 2013
Rated 3.0 out of 5.0 by Henry24 Great Service
Staff and service was great. A little disappointed with rooms. The standard room at this location does not have a microwave in room or a mirror/sink outside restroom. Restrooms don't have an exhaust fan that can be turned on.
April 15, 2013
Rated 5.0 out of 5.0 by gloria1952 good service
Enjoyed our stay at Holiday Inn Express Asheville NC very clean,great breakfast, very courteous when we checked in. Would stay there again.
April 12, 2013
Rated 5.0 out of 5.0 by SWill5 Another great visit!
it's a great place to stay while visiting Asheville. We highly recommend this Holiday Inn Express.
April 7, 2013
Rated 4.0 out of 5.0 by Tokalow Change
The only two things I would change is that Breakfast, Especally Easter Sunday have a little different each day, we stayed there for three day's and I was tired of Gravey and Biscuts and Pork Sausage pattys. Bacon, maybe or Ham, same old, same old, was "OLD". The other thing we left a day early and we had to wait for the Office Manager to get there to "Approve" of our leaving and give us a refund of one day. Other than that, the place was spotless and everyone was polite.
April 7, 2013
Rated 3.0 out of 5.0 by Randog57 Follow-up on "A Little Surprised"
Please know that your DAY crew was great, friendly and welcoming, and housekeeping gals did just fine.
Additionally, the hotel may not have been heavily booked during our stay. In today's economy, we recognize that everyone needs to conserve and reduce costs where possible. This may have been the reason why breakfast items sat out and were not hot.
(I am used to staying at HIEs that are fully usually fully booked).
Though the earlier comments were fair/reasonable and correct, we do understand that (relative to breakfast) sometimes it is a matter of smart business.
March 27, 2013
Rated 3.0 out of 5.0 by DDCH Disappointing
The hotel was fine with the exception of the cleaning staff who we noted eating breakfast while lounging on bedding in the hallway two days in a row. We had to step around them to reach our room returning from breakfast. They did not apologize or seem chagrined. Their slovenly behavior and attitudes were very unprofessional and disappointing. We have never had this experience at a Holiday Inn Express.
March 26, 2013
Rated 4.0 out of 5.0 by Rancon85 A little surprised ...
Outward appearance leads one to believe that this HIE was renovated or newer. We had been travelling all day and had pre-booked a few weeks in advance. I called about 1 hour prior to arrival as a courtesy (as we were arriving after 10:00 p.m. The front desk person's tone was more like "Why are you telling me?" Whether is was helpful or not, his response was more like he didn't care #or appreciate the input#. Once we arrived, there were two people on duty. One younger and one older gentlemen. The "vibe" given was that they either didn't get along or they didn't want to be there. Not really friendly or welcoming, and more like two people just putting in their shift.
The room was basic #unlike ANY HIE I have stayed in#. It was simply a room. Though it appeared to be clean, it was not comfortable or inviting. Wished I hadn't booked and prepaid for 3 nights at this particular hotel.
Breakfast hot items were lukewarm #we tried it two days at different times#. It was not worth giving it another try on morning #3.
Will stay at another hotel when in area a few weeks from now, and in the future. Sorry ... but this one did not score as well as others.
March 25, 2013
Rated 4.0 out of 5.0 by spcbeamon91 good
I was impressed with the hotel I did like it thank you for the good hospitality thankyou
March 19, 2013
Rated 5.0 out of 5.0 by Actioniam Buisness Traveler
Stay at this hotel on business weekly. Rooms are clean and fresh with an attentive staff that will go out of their way to help. Breakfast is always ready early and that is nice since I leave out early morning.
March 1, 2013
Rated 4.0 out of 5.0 by MissK Clean Room
The room was clean and the bed fine, the dining area needs to be cleaned more often. The tables do not get wiped down in between guests. The food gets very boring, but other than that the motel is fine for sleeping and staying as long as you do not eat breakfast there.
February 28, 2013
Rated 5.0 out of 5.0 by Obie3 Obie3
Excellent property. Staff was very friendly and helpful. They were able to provide ideas on local sites and excellent dining offers.
February 25, 2013
Rated 5.0 out of 5.0 by TnBob Good location, Value was very good,
Close to what we wanted to do and see. Good value, lots of close places to see and visit.
February 11, 2013
Rated 5.0 out of 5.0 by Redcent Quiet
First floor room, very nice two bed accomodiations. All good pro's for the stay, but, the one con was the heating/air conditioner, never could get the temperature right or the noise level, kept up a constant on and off. The rest of the stay was excelllent.
February 3, 2013
Rated 5.0 out of 5.0 by Conz1950 Comfortable room and great service
I stay at this Holiday Inn Express frequently and I always enjoy my stay. The staff is helpful and I always feel welcomed.
The rooms are spacious, very comfortable and always clean. I would recommend this Holiday Inn Express to anyone coming to Asheville.
January 31, 2013
Rated 5.0 out of 5.0 by LELIA FRIENDLY STAFF, COMFORTABLE ROOM
WE HAD A VERY GOOD STAY AT HOLIDAY INN EXPRESS @
BILTMORE SQUARE MALL. VERY FRIENDLY STAFF AND
GOOD BREAKFAST SELECTION.
January 26, 2013
Rated 4.0 out of 5.0 by terryb123 scent
The new scent you are using is awful. It smells like cheap perfume instead of smelling clean. Go back to the old scent.
January 25, 2013
Rated 5.0 out of 5.0 by Ralphy Usual great bedding!!
Very comfortable hotel, very well located, with a very helpful staff.
January 6, 2013
Rated 2.0 out of 5.0 by haydav No Hot Water
The hotel was nice but there was absolutely no hot water. The best we could do for showers was to barely knock the cold off. The heating was also poor. The unit would run 30 seconds and go off for 90 seconds. This was all night long.
January 4, 2013
Rated 5.0 out of 5.0 by nanacici Very comfortable beds
stay was a great value for the price. Rooms were clean and beds were super comfortable. Breakfast was great. Convenient location. My daughter lives in W. Asheville so we will definitely be staying here again!
January 4, 2013
Rated 4.0 out of 5.0 by go4itgso Friday night in Asheville.
My wife and i had a pleasant stay. Check-in was a breeze - quick and efficient. The moring breakfast items were kept stockedand the dining area was clean. The location is an easy on/off I-26 and a short drive to downtown. The only negatice comment was that the heating unit kept turning on and off all night.
December 13, 2012
Rated 5.0 out of 5.0 by DK55 Very clean and quiet
Courteous staff, very clean and well maintained room.
December 13, 2012
Rated 5.0 out of 5.0 by Graywolf Good Service
The staff at this location provides good friendly service. Rooms are comfortable, and location is excellent.
November 23, 2012
Rated 5.0 out of 5.0 by Maryann11 Asheville NC Holiday Inn Express
First time for us to visit Asheville NC and stayed at Holiday Inn Express.... very very nice hotel. Good location near shopping and restaurants and only a few minutes drive from the Biltmore Estate. Room was nice size. Afternoon cookies was a nice surprise and the buffet breakfast was one of the better ones we have had. I would recommend this hotel to my family and friends.
November 20, 2012
Rated 5.0 out of 5.0 by Texasvisitor Visiting the Biltmore?? -- A great place to stay!
The Holiday Inn Express at Biltmore Square Mall is wonderful -- the staff are very accommodating, rooms very clean and well maintained, comfortable beds, and a delicious breakfast awaiting us in the morning. Thanks for the NC hospitality ..............
November 19, 2012