Rated 3.7 out of 5 by 196
Rated 4.0 out of 5.0 by valapex holiday inn biltmore west
Love the beds, great sleep. Love full service restaurant and bar. Breakfast is over priced and food was horrible. Rooms are tight and bathroom is old but tub was new and clean. Lobby is stunning, pools go from inside to outside which is cool. Not luxurious but since thebed is cozy and it has food and drink I recommend. Staff is friendly.
July 9, 2014
Rated 3.0 out of 5.0 by janitor Bed was comfortable
Swimming pool is in the lobby, very loud and distracting when attempting to use the lobby computers. Wireless in the rooms was USELESS! Room key cards continued to fail and had to be replaced daily.
July 8, 2014
Rated 2.0 out of 5.0 by Rob* Terrible Location and Set-up For Accessible Room
The handicapped accessible room (110) is one of the worst "accessible" rooms we've ever experienced. There were NO wall sockets accessible for my handicapped daughter to reach. The few that were in the room were located behind the mattress, behind a table down low to the floor, and behind the wardrobe area. The bed was so high she was unable to transfer in/out of the bed from her wheelchair unassisted. Only 1 room lamp was accessible. The pole lamp and 1 bedside lamp were not accessible because a table was in front of the pole lamp and the bed was too close to the wall to reach the other bedside lamp. The thermostat was too high to adjust from a wheelchair. The room is also directly across from the laundry area. Each time we opened our door we were greeted with a view of the laundry facilities and the workers gathered there. Usually the laundry door was left open. The workers were very friendly, but loud. This is where the cleaning carts would be lined up, making it difficult to get around in a wheelchair. This room is also just across the hall from the game room, which has a VERY LOUD hand hockey game. We could hear the puck slamming back and forth until closing time at 10pm. There was a sign stating the game room door must be kept open. I can't think of a worse location in the hotel. For an "accessible" room this was unacceptable and I would expect more from Holiday Inn.
July 8, 2014