Rated 3.7 out of 5 by 151
Rated 1.0 out of 5.0 by Emcginnis Very, Very Disappointed
We have stayed at this hotel before with minimal issues, but due to the location and onsite restaurant we gave it another shot. Let me just say it started out poorly with the check in lady being mean and disrespectful to her fellow NEW employee, who was obviously trying his best to be sweet in the check-in process.
On our next afternoon we came back to the hotel to rest before dinner and were greeted with hammering and banging coming from the floor above. Upon contacting the front desk were told it is the renovation on the entire 5th floor. Forget about the nap! We came back from our anniversary dinner at 8:00 to find the noise still there. We were told they would be done in 30mins with the hammers and would just be laying tile for the rest of the time, but the noise continued until after 9pm. This was not a good experience for us, we went there for an anniversary trip and to relax with peace, which we did not get. The night clerk offered to move us to another room, but we were leaving the next am so why bother now.
This should have been posted on their website, informed me at check-in, or something before I booked my trip. Renovations are not something you want to mislead your customers about, especially on a weekend get away. I am not sure if we will go back to this hotel again. It needs several areas to be renovated and I am sure that won't get done quickly. Please start with being more open about your renovations as people need to know they need to go somewhere else for quiet.
February 26, 2014
Rated 4.0 out of 5.0 by Major Dad Perfect Location, Family Friendly, Kids Love the Indoor Pool - Nice Staff
Our first stay at this location which worked out great for quick access to the local ski resorts. Overall, most everything was as expected with high standards and nice staff... our only disappointment was due to the room's air system not working properly - - the anomaly was evident on the room's windows being constantly covered in dew / water droplets to the extent that big bath towels could not contain all the moisture without frequent change-out... after reporting it, we were quickly given another room and all was well. Suggest that smokers be given another (outdoor) area that is not so close to main doors / entrance ways where guests are unloading.
The kids loved the indoor pool. The entire area is kept very clean. Location is close to main routes to the mountains / ski resorts, and choice businesses / restaurants. We will be visiting this location again!
February 3, 2014
Rated 3.0 out of 5.0 by T35L4 Front Desk service
I was given a room that was occupied by an existing guest(s). When I went back to the frontdesk, they sarcastically offered me half price if I share that same occupied room with the existing guests. Not even apologizing until later when I got more agitated. I wasn't going to make a big deal about it, but the check-in rep. was acting like they hadn't done anything wrong; not sure if they were joking but they did mention that this error had been happening quite frequently. Other than that, everything else was excellent.
January 26, 2014