Rated 3.9 out of 5 by 324
Rated 5.0 out of 5.0 by Fizz1910 Great customer service
stayed to go to business meeting locally, check in desk personnel very good and excellent customer service. Breakfast staff very rushed off their feet but also friendly
March 24, 2015
Rated 5.0 out of 5.0 by DavidonanFJR Brilliant staff, clean, comfortable and great location
From the moment of arriving I felt welcome. as you approach the building the doors automatically open which I found so welcoming compared to other hotels. The staff were friendly and efficient and the hotel was well set out and clean and tidy. My room was modern, clean and everything worked. The bed comfortable and was able to get a great sleep due to the lack of noise. The Bar was excellent as was the food. Its a great location being close enough to everything but far enough out to be away from it. I have used hundreds of Hotels over the years and its one of the best stays I have had. The question is would I go back? You bet I will.
March 18, 2015
Rated 3.0 out of 5.0 by slasher average
Ok for an overnight stay but could be better with more attention to detail
March 18, 2015
Rated 4.0 out of 5.0 by David46Lux Clean and comfortable
The hotel is well located for the channel crossing and to the Outlet centre in Ashford. Staff are efficient and friendly and the hotel is clean and comfortable. We did not use the breakfast or dining facility during our short overnight stay.
March 17, 2015
Rated 5.0 out of 5.0 by Daxy Simple, straightforward stay. Couldn’t ask for better really.
Our overnight stay met our needs just fine. Clean, quiet, pleasant accommodation, polite and unobtrusive staff.
March 17, 2015
Rated 5.0 out of 5.0 by Squalkmiester A very friendly hotel
Although there was little recognition for my rewards status at reception, I was thoroughly happy with my stay. The room was ok, the food was lovely and the bar was really inviting and had a touch of old school pub about it! Nice to see instead of modern open plan ihg's. The staff were friendly and I would visit again if nearby.
March 8, 2015
Rated 2.0 out of 5.0 by highscore Good staff and location. Expensive breakfast, cold room.
OK the good things first. All the staff I encountered were helpful and courteous. Location is great and plenty of free parking.
Not so good - my mistake was thinking this hotel was a HI Express, where breakfast is included - it isn't. Apparently this is standard for a non-Express HI. So I ate a very average, (lukewarm in many cases limited choice# buffet breakfast for 4 days thinking it was free. On checkout I was charged £14.95 per day. If I'd known this was the price I would have eaten breakfast elsewhere, as this one wasn't worth a fiver, never mind £15.
I was in room 133. BRRRR. The heating thermostat did not reflect the room temperature. I set it to 21 Deg.C when I went to bed on the first night and woke up freezing cold. The room temperaure display #heating switched off) indicated that the room was a too-hot 28 Deg.C, actually it felt about zero degrees. If I jacked up the desired temp. to maximum at 32 deg.C it got a little bit warmer, but not much. The thin duvet didn't help either.
To be fair, I forgot to mention the heating at checkout as I was still reeling from the price of breakfast!
March 3, 2015
Rated 5.0 out of 5.0 by Mumsy007 Wonderful beds and spacious, modern rooms.
Would recommend for families as the rooms were spacious and unlike other hotel chains, the beds were of superior quality and quantity.
March 2, 2015