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Rated 4.1 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by Pleasant Stay Excellent overnight stay en route to a holiday from Dover. Would certainly visit again and would be happy to recommend. July 16, 2014
Rated 4.0 out of 5.0 by friendly staff very comfortable and clean rooms, welcoming staff, excellent stop over for our onward journey to Belgium, only down side was the hefty bar prices July 10, 2014
Rated 3.0 out of 5.0 by Ok hotel for a quick overnight Very friendly staff, but hotel appeared dated and needs carpet replacement. We had a large group and were at the very opposite end of check in desk, but due to the doors being used solely for fire emergency exit, we had to haul all our luggage through the hotel when we could have parked right next to our room. July 9, 2014
Rated 3.0 out of 5.0 by Poor registration/liaison with cleaners We were booked in as a party of 6 using 3 x Family Rooms. Upon arrival my partner and I were assigned Room 151 and after getting ready, we advised reception that there was only 1 x bathsheet and 1 x small towel in our room, my friend and his wife (booked under the name of Coker) were advised their room was not yet ready, my son arrived and was allowed to book in but upon arrival at his allotted room, found the cleaners still in attendance - this was all after 1400hrs ! We registered our upset and were asked to wait in reception, no apology was proffered, when we explained that we had to be in Ashford for 1500hrs, my friend and his wife were kept in reception until finally after again registering our complaints, they were given access to a double room, my son had to leave his bag and get changed in my room - again no apology was received, hardly the world class service you claim to offer ! Upon our return I had to again prompt reception (by now it was a differrent young lady) and she ensured we had sufficient towels. No mention of placing my friend and his wife in a family room which had been paid for however the new receptionist did apologise for your poor registration but at no time was there any mention of re-imbursement for shoddy allocation, poor service or downgrading of one of the rooms. A noisy wedding party merely completed the overall experience when they banged 3 x times on my son's door during the night as the wandered aimlessly and unchecked through the hotel ! July 8, 2014
Rated 5.0 out of 5.0 by Great food and lodging We used the Holiday Inn Express, Ashford last year and were impressed. This year we were lucky to get the meal deals on our way out and into the UK. The staff, hotel and food were brilliant. Will stay there again ! July 4, 2014
Rated 5.0 out of 5.0 by Great Channel Tunnle/Ferry stopover Great location, great staff, good value for money and smoking rooms available! June 30, 2014
Rated 5.0 out of 5.0 by Great Staff. We were in England 10 days and stayed at Holiday Inns and Holiday Inn Expresses every chance we could. They were all superior to anywhere else we stayed. Some of the properties may have been comparable but the employees at every Holiday Inn and Holiday Inn Express was what made them shine. I hope they all get the recognition they deserve. June 29, 2014
Rated 5.0 out of 5.0 Very clean, comfortable hotel We stayed here 2 nights to attend a wedding. After a 4hr 30min journey we were not in the best of moods but reception was welcoming (as were all staff, who without exception always had a friendly greeting) & the room was spacious, airy & clean. The room was totally blacked out at night enabling a good uninterrupted sleep & when we drew back the curtains, we were treated to a sight of a rabbit family happily munching away on the grass outside. The breakfast was also generous, with oodles of choice, well presented & hot, where applicable . The shower was one of the best we have used in a hotel (perhaps more shower gel next time!) & the only gripe was not enough tea/coffee/milk satchels in room to quench our thirst throughout the stay. Well placed for shopping & channel tunnel. We would stay again if ever in the area. Easily accessible from all motorways & only 5 mins from M20. Well done everyone (& the weather helped - breakfast in the garden being another treat). June 25, 2014
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