Rated 4.1 out of 5 by 112
Rated 4.0 out of 5.0 by TaipeiGirl World's friendliest staff
Stayed at this hotel earlier on this week in very difficut personal circumstances. Totally overwhelmed by the kindness and helpfulness shown to me by all the staff, particularly Zoe and Trisha, both of whom deserve a medal.
My only constructive comment is that this is not a purely non-smoking hotel, so even if you book a non-smoking room, you still have to walk past rooms for smokers, and sometimes the smell creeps into your room. If you're at all asthmatic, this can cause big trouble!
My only other comment is that Wi-Fi charges are very expensive at this hotel - a big deal if you need to be connected in order to work - but I believe that these charges are eventually going to be dropped.
December 8, 2013
Rated 5.0 out of 5.0 by BW1959 Fantastic Staff
Having stayed here several times over the years I was looking forward to seeing if it had changed.
Well it has. The rooms and hotel appeared the same, even the very poor, snowy, picture on the tv in the bar. However, the Staff have become even more helpful and courteous. After arriving early we wanted lunch and the Staff checked us in early just so that we could book it to our room. Excellent service followed for all of the meals and checking out was smooth and simple.
Many thanks for putting the icing on an what was a truly fantastic stay in Ashford.
December 6, 2013
Rated 5.0 out of 5.0 by casser leisure stay
Great room so good nights sleep
Helpful and happy staff
November 26, 2013
Rated 5.0 out of 5.0 by Andrew1949 A GREAT STAY AT THE HOLIDAY INN ASHFORD
From the moment I arrived I was made to feel welcome & comfortable. The Australian receptionist was efficient and friendly, and the East European (I think) waitress was first class. The new menu was excellent and I had an excellent dinner. That, combined with a great night's sleep, made my stay very memorable. I look forward to returning soon.
November 13, 2013
Rated 3.0 out of 5.0 by Rollhonda very poor breakfast
Room etc was fine but the food could be better. Evening meal was ok if you ignore the powdery chips but the cooked breakfast was awful. Very dry and long since overcooked. I asked for a couple of poached eggs but they were well overcooked too - served up on hot damp bread - AKA toast!!. Come on IHG must do better with the food at that price.
November 10, 2013
Rated 4.0 out of 5.0 by lagrande exceptional service
We were especially delighted by the warm welcome and help proffered at the reception desk However, the restaurant disappointed us.My daughter and I have lived and taught i n your lovely country many years so we have some experience in the way of food and unfortunately, the steak and kidney pie wasn't up to standard. Nevertheless, we'll visit you again with greaf pleasure.
November 6, 2013
Rated 5.0 out of 5.0 by Alpinestars123 Great stay - Park and stay with family
We used the hotel park and stay offer. Excellent taxi service and short journey to Eurostar terminal.
We had two rooms as we are a family of seven. The rooms were connecting which is a huge bonus! Our greeting at reception was both pleasant and helpful after a long car journey. The children were all given activity to packs and even had a chocolate button hunt awaiting for them I the bedrooms.
Bar was usual hotel prices, but food we had the added bonus of kids eat free. No strings attached, good childrens menu great value!
Rooms comfy, clean, everything we needed. Breakfast buffet very good start to along day ahead!
On our return we had another night due to train times. Again a welcome comfortable return from a hectic few days ! Great hotel, family friendly, good location for Eurostar, would not hesitate to book again and would recommend !!!!
November 5, 2013
Rated 5.0 out of 5.0 by MLRET Fantastic Stay for Family
My family and friends family recently stayed here before and after a holiday to Disneyland Paris (travelling from the North West to ride the Eurostar). The staff at the reception were really polite and helpful. The rooms were very clean and we loved the hidden buttons for the children! The location is perfect, and Eurostar deal excellent value. When returning from Paris feeling exhausted, we visited the bar for small snacks and a drink, finding it full due to a football match. The waitress and bar staff went out of their way to accommodate us in the restaurant, not only serving excellent food and service, but also applying our overnight discount and free kids meals, deducting service charges as well! The prices were very reasonable. After the meal, we sat at the reception, again the staff went out of their way to serve drinks to us. The buffet breakfast on both days was excellent, hot and tasty, and we were not rushed as found in other hotels. I have stayed at many Holiday Inns in the UK, and was more than happy to say that this is one of the best I have stayed in. Many thanks for the personal touches and welcome. We will definitely visit here again in the future.
October 27, 2013