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Rated 4.1 out of 5 by 207 reviewers.
Rated 4.0 out of 5.0 by room fine restaurent choice very limited. Food was not correctly cooked , poor presentation , poor quality and over priced. July 25, 2014
Rated 5.0 out of 5.0 by War This was our second year of staying at the Holiday Inn in Ashford to attend the War July 24, 2014
Rated 5.0 out of 5.0 by a comfortable stay over We always enjoy a short stop at the Holiday Inn, especially when the weather is good and you can enjoy the garden. July 23, 2014
Rated 1.0 out of 5.0 by Disappointing Not up to standard for this class of hotel , shabby and just not nice at all July 23, 2014
Rated 5.0 out of 5.0 by Pleasant Stay Excellent overnight stay en route to a holiday from Dover. Would certainly visit again and would be happy to recommend. July 16, 2014
Rated 4.0 out of 5.0 by friendly staff very comfortable and clean rooms, welcoming staff, excellent stop over for our onward journey to Belgium, only down side was the hefty bar prices July 10, 2014
Rated 3.0 out of 5.0 by Ok hotel for a quick overnight Very friendly staff, but hotel appeared dated and needs carpet replacement. We had a large group and were at the very opposite end of check in desk, but due to the doors being used solely for fire emergency exit, we had to haul all our luggage through the hotel when we could have parked right next to our room. July 9, 2014
Rated 3.0 out of 5.0 by Poor registration/liaison with cleaners We were booked in as a party of 6 using 3 x Family Rooms. Upon arrival my partner and I were assigned Room 151 and after getting ready, we advised reception that there was only 1 x bathsheet and 1 x small towel in our room, my friend and his wife (booked under the name of Coker) were advised their room was not yet ready, my son arrived and was allowed to book in but upon arrival at his allotted room, found the cleaners still in attendance - this was all after 1400hrs ! We registered our upset and were asked to wait in reception, no apology was proffered, when we explained that we had to be in Ashford for 1500hrs, my friend and his wife were kept in reception until finally after again registering our complaints, they were given access to a double room, my son had to leave his bag and get changed in my room - again no apology was received, hardly the world class service you claim to offer ! Upon our return I had to again prompt reception (by now it was a differrent young lady) and she ensured we had sufficient towels. No mention of placing my friend and his wife in a family room which had been paid for however the new receptionist did apologise for your poor registration but at no time was there any mention of re-imbursement for shoddy allocation, poor service or downgrading of one of the rooms. A noisy wedding party merely completed the overall experience when they banged 3 x times on my son's door during the night as the wandered aimlessly and unchecked through the hotel ! July 8, 2014
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