Rated 3.9 out of 5 by 289
Rated 4.0 out of 5.0 by Dave_58 Convenient hotel for my business requirements
Standard rooms are tired and in need of renovation., Bathrooms are also dated.
Bar service is sporadic, staff seem to disappear for periods of time for what I can only surmise is to carry out other duties.
December 21, 2014
Rated 5.0 out of 5.0 by Peter MG Comfortable bed and good service
Booking room was easy. On arriving, reception was pleasant. Easy to confirm booking. The room I was given was very good and clean. Staff were very good. Would recommend this hotel.
December 16, 2014
Rated 3.0 out of 5.0 by Smokie Overnight Stay
Being a gold member the hotel does not issue bonus points vouchers at the time of stay and prefers to allocate them afterwards. A week later I am still waiting.
The TV in the room was unwatchable due to lack of reception. Front desk told of problem, they said the manager would come to the room, but no one appeared.
Loud disco music in public areas from Xmas party.
Overall, not a memorable experience for our first visit and did not receive the same level of service, as we do at other IHG hotels.
December 14, 2014
Rated 4.0 out of 5.0 by s777s Overall exprience
We have been using Holiday Inn, Canterbury Road for the last 6-7 years and have always found it to be very comfortable and very helpful staff.
December 12, 2014
Rated 1.0 out of 5.0 by hwmwatereurope Poor attitude to regular guests
This hotel treats people like cattle simply hearding them into and out of the hotel with little regard to anything else. The furniture and general appearance of the hotel is in desperate need of an upgrade. I suspect the hotel is lucky to have its location.
December 6, 2014
Rated 4.0 out of 5.0 by tommo1966 Good Hotel
Easy hotel to find from Motorway, ample parking, check in experinence very good, get a breakfast voucher, for a discount, if you are on a room only rate. good rooms, and breakfast.
December 3, 2014
Rated 4.0 out of 5.0 by Me2015 Been here multiple times
Every time this hotel is a good choise.
Good value for money.
December 2, 2014
Rated 4.0 out of 5.0 by ray478 good location hotel
A clean well positioned hotel close to the International rail station,Oxford St quality shopping village and taxi and bus services
November 25, 2014