Rated 3.9 out of 5 by 318
Rated 2.0 out of 5.0 by highscore Good staff and location. Expensive breakfast, cold room.
OK the good things first. All the staff I encountered were helpful and courteous. Location is great and plenty of free parking.
Not so good - my mistake was thinking this hotel was a HI Express, where breakfast is included - it isn't. Apparently this is standard for a non-Express HI. So I ate a very average, (lukewarm in many cases limited choice# buffet breakfast for 4 days thinking it was free. On checkout I was charged £14.95 per day. If I'd known this was the price I would have eaten breakfast elsewhere, as this one wasn't worth a fiver, never mind £15.
I was in room 133. BRRRR. The heating thermostat did not reflect the room temperature. I set it to 21 Deg.C when I went to bed on the first night and woke up freezing cold. The room temperaure display #heating switched off) indicated that the room was a too-hot 28 Deg.C, actually it felt about zero degrees. If I jacked up the desired temp. to maximum at 32 deg.C it got a little bit warmer, but not much. The thin duvet didn't help either.
To be fair, I forgot to mention the heating at checkout as I was still reeling from the price of breakfast!
March 3, 2015
Rated 5.0 out of 5.0 by Mumsy007 Wonderful beds and spacious, modern rooms.
Would recommend for families as the rooms were spacious and unlike other hotel chains, the beds were of superior quality and quantity.
March 2, 2015
Rated 1.0 out of 5.0 by bhudia29 not impressed
I stay at a number of Holiday Inns each month and I was very very disppointed with the hotel. Room was very dated and the shower was even worst. You would get really cold water then really hot water. There was no acknowledgement either from the staff. Also ask for directions to the outlet centre and that wasn't the best of advice.I will not be staying here in the future.
March 1, 2015