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Rated 4.3 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by Hol Inn Ashford North Very convenient for early start to the Shuttle - just 25 mins away. Hotel quiet and peaceful with very responsive staff. Unfortunately there's not a swimming pool but all else is very good November 13, 2014
Rated 4.0 out of 5.0 by Very good bed and excellent breakfast Enjoyed what was a brief but good visit to Ashford North November 11, 2014
Rated 4.0 out of 5.0 by Easy access from the motorway and pretty comfortable We stayed one night in the hotel, with two children, arriving around 11:30 pm. The room was rather warm so it was difficult to get to sleep despite trying to turn down the heating. We fiddled around with the air-conditioning but of course the unit does let out a low hum which does make sleeping difficult not being used to the noise. The girls were on the sofa bed and found it a bit lumpy our bed was perfectly comfortable and the shower was good. November 11, 2014
Rated 4.0 out of 5.0 by Comfortable nights sleep clean room and friendly and helpful staff We stayed for two nights and were happy with the comfort and quietness of our room. However we were not pleased that the wifi did not function throughout our stay and the staff were unable to resolve the problem. It seems that building maintenance is not high on the agenda at this hotel. The air conditioning in our room was ineffective and the external guttering on the building is totally blocked and obviously has not been attendended to for some time. The breakfast was very satisfactory, but the quality of our evening meal in the restaurant in the hotel restaurant very average. November 9, 2014
Rated 1.0 out of 5.0 by No appreciation of a Platinum Member I am a Platinum Member maybe only for a few days but my comments are based on experiences as Gold and Platinum. On arrival there was no recognition of any membership - Usually there is a welcome pack and subject to availability i would get an upgraded room (this hotel was not busy) - often i get a free mini bar or a bottle of wine, but here not even a pack of biscuits. Bearing in mind i had just a day earlier returned from working in Australia all i wanted to do was sleep. We were in room 115 which had a notice / A4 paper taped to the window saying Do Not Use with black electrical tape The bathroom and bedroom were tired and a number of stains on the ceilings and walls - I could not access the internet though reception never told me about the WiFi. Our sleep was disrupted by people in the rooms below hanging out of their windows smoking and holding conversation which was repeated around 6.30am At check out i complained about the stay and the receptionist was apologetic but said there was no Manager available till Monday? On Monday around 4.45pm i had a missed call / voicemail from the General Manager apologising and saying he would definitely call me back and not to call him - Its now 7.30pm on Thursday and surprise surprise he has NOT called me back. I know this is a Franchise of a group of hotels of which there are no other IHG hotels and maybe they really don't care about loyal customers like me which was my observation and comment on check out. Perhaps I should of known better on arrival in the lift there was a traffic light warning notice about how busy the restaurant is at breakfast which screams they cannot cope. As i said on check out "Because i am on a Rewards Night paid for by points - have the worse room in the house - we really don't care what level of membership you have" I could say worse than a Holiday Inn Express but that would be unfair to Holiday Inn Express November 6, 2014
Rated 5.0 out of 5.0 by great location and comfortable hotel just a few miles outside Ashford you will find this comfortable hotel, big and clean rooms, and an excellent breakfast with a lot of choises. a very good place to stay and explore the surroundings November 4, 2014
Rated 3.0 out of 5.0 by Overheated hotel and traffic noise This hotel looked good on first impression: clean, modern and roomy. Unfortunately the hotel, especially the corridors and my bedroom, was uncomfortably hot, even though the central heating was not on. The bedroom was very hot even with the window open. Motorway traffic noise kept me awake throughout the night, even with the (single-glazed) window closed. For the second night I noticed a fan facility on the heating controls, and with the fan turned on the temperature was satisfactory - but there was still traffic noise. In the bathroom the centrally located hand-wash basin tap shot water out with such force that it could easily soak your clothes. The breakfast was excellent, the dinner was only average - typical unexciting English food. October 29, 2014
Rated 4.0 out of 5.0 by Friendly and helpful Bar Staff Returning to the UK from a long drive through several European countries where we stayed at numerous hotels it was good to be back in a Holiday Inn where the service is just what you require. The staff in the bar/dinning area were very helpful and friendly, they made our stay. October 27, 2014
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