Rated 4.3 out of 5 by 221
Rated 5.0 out of 5.0 by Gt1311 Efficient Service
Pleasant surroundings, pity not nearer centre. Room had noise externally from traffic. Would however use again, but ensure quieter room.
September 16, 2014
Rated 5.0 out of 5.0 by Twinkiewoo Ashford North
We had a very pleasant stay as always. The staff are friendly and welcoming and the room was excellent.
September 16, 2014
Rated 3.0 out of 5.0 by Andrew - Edinburgh Good hotel - poor breakfast.....are standards slipping?
We have stayed at this Holiday Inn dozens of times. We like the peace, large comfortable rooms and excellent staff.
The ability to access food and leave with a hearty breakfast is what is expected and what, in the past, has been delivered.
This time we had difficulty getting an evening meal in the "Hop-pickers" as it was commandeered by a coach party staying at the hotel. The bar staff were very polite and agreed to serve us, as long as we vacated our table by 7pm. Food was good but time pressure was unacceptable after a 350 mile drive.
Breakfast was not acceptable. Again, we believe, due to the pressure of dealing with 2 coach parties and lack of an appropriate number of staff.
My wife's food from the buffet was cold or lukewarm. The go and get your own coffee from a "station" signifies a real drop in standards especially when the "station" had no cups or saucers. These were supplied on request by an apologetic, polite but obviously overworked waitress.
If this had been our first visit we would not been returning.
We paid extra for breakfast - and feel hard done by.
As a Rewards Club Member I was entitled to free wifi. This was accessible in reception but not in room 118. Also Radio 4 was not accessible in the room when we arrived.
The staff throughout were delightful and helpful but standards are dropping at this 3* hotel.
September 14, 2014
Rated 5.0 out of 5.0 by Sjmog Fantastic Wedding Venue & Service from all staff
We had my daughters wedding here on Saturday 6th September .
A unforgettable experience all staff and experience was fantastic and unfaultable. (daphne) a huge thank you for your excellent service. So highly recommended we then all stayed the night the rooms were big and very comfortable. The breakfast was also great so much fresh food and very tasty to. Thanks again to all the staff for making our day unforgettable x
September 11, 2014
Rated 4.0 out of 5.0 by Del18 Comfortable and pleasant room with good service
Good clean and comfortable accomodation.
Good varied menu for evening meal at very reasonable cost.
Nice friendly staff who were attentive to our requirements and delivered the food promptl
September 8, 2014
Rated 5.0 out of 5.0 by Stews Full English Breakfast
Was over-priced, and therefore was not good value for money.
September 6, 2014
Rated 5.0 out of 5.0 by buttercup17 excellent staff skills
as a family of five we stayed here on the way to Disney Paris overnight for a break before catching the euro train. on arrival the staff were so helpful as the children were tired. the evening meal we had was so lovely and the young chap who served us was so polite and made us all feel relaxed and nothing was any bother. the room was roomy very clean and comfortable. I have never stayed at such a friendly hotel and I would like to thank the staff for making us feel so welcome and relaxed. the three children ate free so that was a lovely surpirse. 100% recommend this hotel for any length of staff.
August 30, 2014
Rated 4.0 out of 5.0 by timyp23 Great size family room
We only stayed overnight on our way to the tunnel crossing, but overall we were impressed by the hotel. The reception staff were very friendly and helpful and we had an excellent size family room (the biggest we have been in) - I just wish all hotels offered family rooms like that.
August 26, 2014