Rated 4.3 out of 5 by 186
Rated 4.0 out of 5.0 by Silver Wedding Disabled
We had not used a Holiday Inn before and were pleasantly surprised by the standard, given the price. We used an accessible room as my husband is disabled but not wheelchair bound, but unfortunately room 008 was a long walk from the restaurant. Wish we had known that and would have brought a wheelchair. We ate in the restaurant on one night and found the food good, also tried room service which we enjoyed but no where to sit down properly to eat it. Easy chair in the room very tired. Tried to eat in The Hop Pickers but unfortunately booked out with a group. The breakfast choice was excellent. Would consider using a Holiday Inn again.
July 3, 2014
Rated 5.0 out of 5.0 by Thedorsetdriver Great staff, Good hotel
Don't just use this as an overnighter for the tunnel. The staff are lovely and the food ofered is imaginative., we chose to eat at the on site pub place (wish we hadn't the pub place is the weakest link. We should have eaten in the hotel.
In conclusion probibaly the best Holiday Inn I have used. Thank you
July 1, 2014
Rated 4.0 out of 5.0 by icecream1 Always happy!
We have stayed at Ashford North on many occasions and are always happy with the service and the rooms. The staff are helpful and friendly. We have never had a problem with the rooms or the breakfast.
The rates are very reasonable and there is plenty of parking.
June 27, 2014
Rated 5.0 out of 5.0 by ericsue A good location for tunnel and ferries - great
A couple of large parties were booked in so the receptionist suggested a time for evening meal which worked very well. The food we had both for evening and breakfast was good quality and ample. Staff were friendly and efficient. An enjoyable visit.
June 25, 2014
Rated 5.0 out of 5.0 by Ednee Very enjoyable Stay
All was very professional and enjoyable. We were attending a funeral which was being held in the hotel and even thought the situation was very sad the staff made every effort to ensure that everything was in order.
If I has a moan I would say about the sofa bed in our room.
To keep the cost down we shared a room with 4 adults. Double and a sofa bed. Not a problem because this is what we expected, however some of our party also shared but they had 2 x double beds, even though they were children.
If possible I would like to see them better prioritise the rooms when allocating.
Never the less it was a very nice stay and we would not have known about this if we didn't already have friends staying too. Thanks to Holiday Inn
June 20, 2014
Rated 4.0 out of 5.0 by BSB01 Convenient and acceptable
Rooms are up to the usual standard, though even through double glazing you can hear the nearby motorway.
Food ok but didn't think a lot to the pub which is part of the same complex and you can choose whether to eat there or in the hotel. Food and beer were fine and service good but it just seemed a bit scruffy.
Wouldn't stop me staying here again but I wouldn't eat in the pub.
June 20, 2014
Rated 5.0 out of 5.0 by Dave12300 Two night stopover
Warm welcome to the hotel, followed by excellent service
June 19, 2014
Rated 5.0 out of 5.0 by huntlymassive Great room, fantastic service
The room was spacious and had adequate room for three adults, the service received was excellent, however it is not the easiest hotel to find, it is a necessity to plan the route prior to arrival otherwise a lot of time will be spent travelling between junctions on the motorway.
June 17, 2014
Rated 5.0 out of 5.0 by Overnight stay. Overnight stay.
As all Holiday Inn's that I have stayed in-excellent.
June 17, 2014
Rated 5.0 out of 5.0 by Debbie66 excellent
This was our 3rd stay at the holiday inn,and once again everything was perfect,only niggle was traffic noise from the main road,when located on the far right of the hotel.Breakfast is lovely and check-in quick and efficient,will always use for stop over on way to eurostar!!!
June 12, 2014
Rated 5.0 out of 5.0 by Watty 44 spacious rooms and great beds
Overnight stay on way to Normandy for D-Day celebrations. Travelled down by train from Scotland so very tired on arrival. Check-in quick and easy, room so spacious and beds really comfortable. Did not eat in restaurant but had bar supper which was good. Enjoyed breakfast, good choice available, and relaxed atmosphere. We stayed there again on our way back to Scotland and were just as impressed. Would definitely stay again.
June 9, 2014
Rated 4.0 out of 5.0 by scotty21 Large family room comfy beds
Generous size family rooms with a seperate area for the little ones beds,close to ferry and tunnel, comfortable pillows and beds.
June 8, 2014
Rated 5.0 out of 5.0 by Marlene D Great stopover for Ferry
Stayed at Holiday Inn rececently, we travelled with Leger and were
picked up here and dropped back. It is a very comfortable hotel.
Had dinner in Hotel that was very good. On return we dined at the
Hop Pickers had a lovely meal there. Breakfast was excellent
with a good selection. Would definitely use this Holiday Inn again,
June 8, 2014
Rated 5.0 out of 5.0 by Welshy30 Good Stay
Excellent Service. Clean and friendly Hotel would certainly recommend it to other people. Understood my wifes illness (coeliac) and was very well catered for.
June 8, 2014
Rated 5.0 out of 5.0 by 119571 Hop Pickers
Hop Pickers give it a miss the food has gone downhill,my advice eat in the hotel the food is very good
June 5, 2014
Rated 2.0 out of 5.0 by milesM Avoid this noisy hotel
This sadly was my worst stay in a British hotel for many years. It is right next to the M20 motorway so a lot of noise is generated and as the windows in my room (008) were very old and did not fit properly, it made this room both noisy and cold, despite my stay being at the end of my May early June. I had bad experiences with both room service food, and a glass of mouldy pineappple juice from the bar. I won't be going back.
June 5, 2014
Rated 4.0 out of 5.0 by Superhoop64 Lovely Hotel but.....
I have rated everything about this hotel 5/5 except 'food and beverage' - which I did not mark as I had no food. Breakfast is not served until 07.30am on a weekend which I found strange and not to mention inconvenient. Given the location of the hotel and that I imagine many people staying will be using The Eurotunnlel I would have thought that breakfast could have been served from 0600am as many travellers, again such as myself, like to stay overnight in or near Ashford to make a very early start.
The hotel I found to be extremely nice in a lovely location. Room was excellent - very comfy bed and good room size. I would stay here again though not if I was catching an early Eurotunnel at the weekend due to the timings of serving breakfast.
June 4, 2014
Rated 5.0 out of 5.0 by Angie17 Twice in a fortnight
We stayed at the Holiday Inn going to our Holiday as it was the last pick up point we could get, but having stayed in such a lovely place we went back on the way home. The Hop Pickers pub in the grounds was an excellent alternative to the hotel restaurant. For a change we ate in the restaurant on way back x lovely place x
May 31, 2014
Rated 4.0 out of 5.0 by ROBIND123 Helpful staff and relaxing stay
I stayed the night during a conference. I found the staff very helpful and polite - especially the young trainee on reception. The room was spacious and very clean and tidy. Thank you very much.
May 25, 2014
Rated 5.0 out of 5.0 by Bazza2411 A great overnight stop
I travel a lot and stay in many different hotels, including Holiday Inns. This was my first stay at this hotel, and I will certainly return. The room was excellent, quiet and comfortable. The food in the restaurant and at breakfast was well above expectations. I find that the staff at hotels can make the difference to the stay. All the staff I had dealings with here were very friendly, courteous and professional.
May 25, 2014
Rated 1.0 out of 5.0 by Slovak54 Very Disappointed
The AC in my room did not work; front desk staff said nobody could service it until Monday (in 2 days). I had reserved a room with AC because I suffer from seasonal allergies. With the windows closed the room was very hot. With the windows open I had to deal with road noise and allergies. I had a terrible night.
The Internet was so slow during the evening that I could not even send an e-mail. When I asked the front desk about this they said it was because the hotel was full. This is like saying, `We don`t have enough hot water because the hotel is full.``
When at checkout I told them I had not enjoyed my stay and why, the lady simply said, `Sorry about that.``
I have stayed in many Holiday Inns and am usually completely satisfied. Not this time. If you are in the Ashford area, stay at some other hotel.
May 23, 2014
Rated 5.0 out of 5.0 by Ciderimp Excellent Staff , Good Clean Hotel
Holiday Rooms good , Clean and well appointed. Breakfast Excellent , great Location, Staff Excellent in all respects.
Difficult to improve , well priced.
Recommend Redtop Beer!!
May 22, 2014
Rated 3.0 out of 5.0 by SaffisMummy Bargain stay bed/breakfast/evening meal
For the price it was acceptable, but I don't think we would want to stay there again. It was a brief stop over before travel on the Eurostar. Very large quiet room, but it was very dark and the mattress was very uncomfortable, no extra pillows available in the room, but the air conditioning was working at least. The room was rather grubby but the sheets were clean. Evening meal was over cooked and mostly inedible and from start to finish took over 95 mins, with a 4 year old this was not acceptable (we were not the only guests to complain). Breakfast was okay, a decent choice of hot and cold foods but not up to the standard that we have experienced at other Holiday Inns. Not child friendly, no colouring/pens/paper available etc either.
May 21, 2014
Rated 4.0 out of 5.0 by scottie21 restaurant service
Despite only 3tables in use a total of 6 persons I had to wait a long time for my order to be taken and a very long time for my order and then only after prompting the waiting staff.
May 15, 2014
Rated 5.0 out of 5.0 by redkentwo Room Experience
An excellent room. Comfortabled bed. Very good, well maintained bathroom. As with almost all IHG hotels room lighting is inadequate for reading. This really should be attended to.
May 11, 2014
Rated 5.0 out of 5.0 by Mo 123 great place to stay
friendly staff, clean comfy room lovely breakfast couldn't ask for more
May 10, 2014
Rated 4.0 out of 5.0 by Sarah's Staff were lovely
I didn't think much of the room and it wasn't IHG usual standard but for everything the room and facilities were lacking the staff made up for it so for this reason I would stay again
May 1, 2014
Rated 4.0 out of 5.0 by Sprow Ashford
Good stay good staff nice hotel I was at the back so no travel noise would definatley stay again
April 28, 2014
Rated 5.0 out of 5.0 by Happyman1 Not bad
Staff and breakfast first class. Only slight problem was traffic noise. Ask for a quiet room .
April 27, 2014
Rated 5.0 out of 5.0 Great comfortable and modern hotel with terific staff
The Ashford Holiday Inn was very comfortable, extremely clean, and the in house bar/meals were great. But the underlining reason for recommending this hotel is the staff. At all times they were friendly, helpful, courteous and nothing was too much for them. In particular the two fellows who worked the reception/bookings desk while I was there, George and ?(I can't remember his name). These two guys were so very helpful, and really nice people. My hats off to you for making my stay a pleasure! Thanks to all.
April 27, 2014