Rated 4.3 out of 5 by 227
Rated 3.0 out of 5.0 by Andrew - Edinburgh Good hotel - poor breakfast.....are standards slipping?
We have stayed at this Holiday Inn dozens of times. We like the peace, large comfortable rooms and excellent staff.
The ability to access food and leave with a hearty breakfast is what is expected and what, in the past, has been delivered.
This time we had difficulty getting an evening meal in the "Hop-pickers" as it was commandeered by a coach party staying at the hotel. The bar staff were very polite and agreed to serve us, as long as we vacated our table by 7pm. Food was good but time pressure was unacceptable after a 350 mile drive.
Breakfast was not acceptable. Again, we believe, due to the pressure of dealing with 2 coach parties and lack of an appropriate number of staff.
My wife's food from the buffet was cold or lukewarm. The go and get your own coffee from a "station" signifies a real drop in standards especially when the "station" had no cups or saucers. These were supplied on request by an apologetic, polite but obviously overworked waitress.
If this had been our first visit we would not been returning.
We paid extra for breakfast - and feel hard done by.
As a Rewards Club Member I was entitled to free wifi. This was accessible in reception but not in room 118. Also Radio 4 was not accessible in the room when we arrived.
The staff throughout were delightful and helpful but standards are dropping at this 3* hotel.
September 14, 2014
Rated 5.0 out of 5.0 by Sjmog Fantastic Wedding Venue & Service from all staff
We had my daughters wedding here on Saturday 6th September .
A unforgettable experience all staff and experience was fantastic and unfaultable. (daphne) a huge thank you for your excellent service. So highly recommended we then all stayed the night the rooms were big and very comfortable. The breakfast was also great so much fresh food and very tasty to. Thanks again to all the staff for making our day unforgettable x
September 11, 2014
Rated 4.0 out of 5.0 by Del18 Comfortable and pleasant room with good service
Good clean and comfortable accomodation.
Good varied menu for evening meal at very reasonable cost.
Nice friendly staff who were attentive to our requirements and delivered the food promptl
September 8, 2014
Rated 5.0 out of 5.0 by Stews Full English Breakfast
Was over-priced, and therefore was not good value for money.
September 6, 2014
Rated 5.0 out of 5.0 by buttercup17 excellent staff skills
as a family of five we stayed here on the way to Disney Paris overnight for a break before catching the euro train. on arrival the staff were so helpful as the children were tired. the evening meal we had was so lovely and the young chap who served us was so polite and made us all feel relaxed and nothing was any bother. the room was roomy very clean and comfortable. I have never stayed at such a friendly hotel and I would like to thank the staff for making us feel so welcome and relaxed. the three children ate free so that was a lovely surpirse. 100% recommend this hotel for any length of staff.
August 30, 2014
Rated 4.0 out of 5.0 by timyp23 Great size family room
We only stayed overnight on our way to the tunnel crossing, but overall we were impressed by the hotel. The reception staff were very friendly and helpful and we had an excellent size family room (the biggest we have been in) - I just wish all hotels offered family rooms like that.
August 26, 2014
Rated 4.0 out of 5.0 by Jonah 2904 Roomy Family Room
Family room had plenty of space for the 4 of us, and also gave a degree of privacy, there was room to spread out. Breakfast was tasty if not a little basic but served our needs comfortably.
August 26, 2014
Rated 2.0 out of 5.0 by Roberto-1966 value for money rooms - poor management
We booked this hotel for an overnight stay before a very early departure the next morning for the Channel Tunnel. The main reason for booking was the great value for money of the room charge. Before or even on arrival we weren't told that the on site pub/restaurant was closed due to a private function. This meant that we - and other guests at the Holiday Inn had no choice but to use the in-hotel restaurant. The management must have known this was going to be busy and yet there was only 1 chef in the kitchen and most of the waiting staff had clearly been brought in and visibly looked at a loss as what to do! Even the ladies from reception were brought in to wait tables....but with only 1 chef this was clearly not needed. We had booked our meal for 7pm and did not receive our starters till 8.30. It was only on making enquiries and bringing this to the attention of the 'senior' waitress that anything seemed to be done about it.
August 25, 2014
Rated 5.0 out of 5.0 by Hil1 Great overnight stay.
Made very welcome on arrival, we were surprised that our rooms were spacious, large bathroom and had everything we needed. Breakfast was very good, nice selection of hot and cold food, juices and hot drinks. First time at Holiday Inn will use them again.
August 24, 2014
Rated 5.0 out of 5.0 by Tony C 24 Great sized Family Room
Great place to stop off prior to travelling to Europe from Dover. Huge Family room which catered excellently for 2 adults and 2 children, room was clean and well presented. Staff were also very helpful would definitely use again and would recommend to others to try. I'm sure you won't be disappointed !
August 23, 2014
Rated 5.0 out of 5.0 by Mike W Ing nice sized and comfortable rooms
I like this hotel and have stayed here previously when travelling to and from France
The service is good and the Rooms I have stayed in are very large compared to most family rooms.
The decor in the rooms was dated but the rooms were very clean and the bed was comfortable.
I took the dinner bed and breakfast room rate and this was good value.
August 22, 2014
Rated 5.0 out of 5.0 by Oakerspocus excellent welcome
We stayed over on our way to the Ferry and arrived late and tired with a young family. The gentlemen on reception was superb, instantly making us feel welcome and nothing was too much trouble. Brilliant.
August 19, 2014
Rated 1.0 out of 5.0 by Nelski1973 Poor nights sleep
Booked to stay at this hotel prior to going to France the next day after a long drive from home. The idea was to have a relaxing night and wake up refreshed. Hmmm, a rather rowdy wedding group was also staying plus room was poor, mattress was broken, room was dirty and couldn't open window because the restrictor was broken. Not a good experience in the room and the staff in the bar and restaurant were far from attentive. We ordered drinks and the 1st one arrived quickly, but then 20 mins until the next. Not impressed at all in my stay.
August 18, 2014
Rated 4.0 out of 5.0 by Jonah 2904 Great family room in comparison to others we have stayed in.
Used for one night very convenient for the shuttle and other local amenities.
August 17, 2014
Rated 2.0 out of 5.0 by Anonymous1969 Not very clean!
The first room I was given had a very noisy fan constantly running, got room changed after explaining problem.
Second room the overall cleanliness was very poor for a top rated holiday chain. The bathroom was the worst
The Hop Pickers pub opposite I wouldn't recommend for food, flavourless and greasy!
The garlic mushroom should have been renamed the FIVE garlic button mushrooms on a plate!!
August 17, 2014
Rated 5.0 out of 5.0 by joe127 Alles in Ordnung
Wie immer war alles in Ordnung. Schönes, großes Zimmer, in dem die Sessel etwas abgewetzt waren, freundlicher Empfang. Frühstücks buffet reichhaltig, aber nicht ganz so groß wie in anderen Holiday Inns in der Gegend.
August 16, 2014
Rated 5.0 out of 5.0 by wwhite53 Good rooms expensive breakfast
Marvelous value for money family rooms. I did not have the breakfast as it was ridiculously expensive.
August 16, 2014
Rated 5.0 out of 5.0 by .celtic a good and comfortable hotel.
agood hotel, just the hotel we were looking for on our way to our bi annual holiday in germany.
August 16, 2014
Rated 1.0 out of 5.0 by GoldTek Rudely awoken
We stayed in room 140 which, I found out in the morning at 6.30am, was directly below the Gymnasium with guests running on the treadmills. I was returning from mainland Europe and booked here to break-up the long journey and get a good rest. May as well have driven straight home and saved the cost of the hotel stay.
August 14, 2014
Rated 5.0 out of 5.0 by Norfolk lass Excellent Hotel
Third time of staying at this hotel and rate it one of the best hotels.
August 14, 2014
Rated 5.0 out of 5.0 by LuBo175 Good value for money
Nice, clean hotel, spacious, comfortable rooms and safe area.
August 13, 2014
Rated 5.0 out of 5.0 by Friggly GREAT FAMILY STOPOVER BEFORE EUROTUNNEL
Great rooms for families. In fact the rooms could have taken a roll out bed and allowed 6 to stay.
Food was good, if service was poor. Few staff on, and they were often nowhere to be seen. Only grumble was that when we asked for a table in restaurant we were told we had to wait for availability, yet the restaurant was empty. Found out later there was an option for bar meals, which would have suited us fine, but nobody mentioned this at the time. So we had many kids to entertain for 45 mins.
20 Mins from tunnel so great location for early start.
August 12, 2014
Rated 2.0 out of 5.0 by DDDDDDDDDDDD Tired but clean hotel
I would imagine if it was not for its proximity to the ports this hotel would not be so busy.
after a long drive on a hot day with family we were given a room with broken air con. i called the front desk and was told there was nothing they could do as they were fully booked. I went down to reception and spoke to the duty manager who was very helpful and moved us. I am a platinum member and feel this helped along with not being fobbed off on first complaint, I suspect someone not so lucky who arrived later ended up in the room without air con.
Hotel very clean but generally dated and tired in areas away from reception and restaurant.
August 12, 2014
Rated 4.0 out of 5.0 by Jor-ell Good size family room and great location.
Family of four, two adults and two young adults (17
August 9, 2014
Rated 5.0 out of 5.0 by Team Dubz Overnight Stay
Phoned well ahead of arrival to say that we would be arriving late. No problem. Courtious welcome on arrival.
Quiet, comfortable room followed by a good breakfast. Staff courtious and attentive.
August 9, 2014
Rated 3.0 out of 5.0 Good location. Average Holiday Inn Hotel
Stayed on a Saturday night with coach parties and a wedding in full swing. Noisy and on arrival at breakfast found the dining room full.
Hotels really should state if they are hosting a wedding!
August 7, 2014
Rated 4.0 out of 5.0 by Torbjörn Ro Good stopover hotel
The hotel gave us a good rest on our way from London to Dover.
August 5, 2014
Rated 2.0 out of 5.0 by Carlo58 Bath not clean
Everything OK (it was my second time there) but the bath situation was horrible.
August 5, 2014
Rated 5.0 out of 5.0 by Whistleblower Great overnight stay en-route to Le Shuttle & to France
Great place to overnight en-route to France - 2nd time here and great both times; just 15 mins from the tunnel. Well appointed Holiday Inn with great service from enthusiastic staff. Family room was spotless, spacious and perfect for stay with two young children - the alcove where the children's beds are is great! Breakfast was usual Holiday Inn selection and pleasant enough - the kids eat free which is great as they don't tend to have much. Looking forward to stopping here re: our next journey to France!
August 3, 2014
Rated 3.0 out of 5.0 Beware
As a platimum member i am well used to IHG group policies and standards, three things here shocked me. I know hotels are franchised but i use them because i expect certin consistancies between hotels, this i didnt get here
1. All rooms are the same, standard in Express brand but not Holiday Inn. No Exec Rooms so no priviledges for loyal customers
2. No redit card details tken on check in, not an issue but quite unique
3. First time I've had a DB&B package that did not include a drink with dinner. Admittedly all previous occaisions I've used this package has been overseas but shows UK mentality of make every penny from guests.
There was no duty manager on call the evening I stayed so not much could be done.
The young girl on reception did her best but had no authority
August 2, 2014