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Rated 4.3 out of 5 by 384 reviewers.
Rated 5.0 out of 5.0 by Handy stopover Handy stopover for eurotunnel. Clean and pleasant. September 1, 2015
Rated 5.0 out of 5.0 by Very Comfortable stay It was a very comfortable stay and my family enjoyed it very much. We were refreshed and ready to face the next day exploring Dover. September 1, 2015
Rated 1.0 out of 5.0 by STAY SPOILT BY PARTY BEING HELD UNDER OUR BEDROOM UNTIL MIDNIGHT We stayed here as we were joining a feeder coach to France the following morning. We decided to get a good nights sleep the night before our long journey. At check in we were welcomed by a very friendly receptionist. We went to our room only to find the air conditioning wasn't working. We were transferred to another room, and offered a complimentary drink in the bar for our inconvenience. Following our evening meal, (not in the hotel), we then decided to settle early for our early start the next morning. That was not to be! A party started up and we rang reception to ask what time it would be finishing - midnight we were told. There was no chance of an early night, the music was so loud and we had people shouting outside our bedroom window. The hotel was apparently full, so we could not be moved. We spoke to the Manager the following morning, who apologised, and credited us with the payment we had made for the room. We were returning the following week after our holiday, and the manager assured us he would give us a room away from a wedding which was taking place that day, which he duly did. When we checked in on our return, the receptionist did mention there was a wedding party taking place. September 1, 2015
Rated 4.0 out of 5.0 by Average to good As much as you'd expect. Only issue was long wait to check in. Very handy for Eurotunnel though. September 1, 2015
Rated 5.0 out of 5.0 by Spacious and clean room Nice and pleasant stay for one night, would come again. August 30, 2015
Rated 1.0 out of 5.0 by Absolute nightmare stay Stayed whilst the hotel was hosting a corporate disco. This went on until after midnight and I might as well have moved my bed to the middle of the dance floor. No sleep whatsoever and considering I had a drive to Rotterdam the following day, most upset. Complained to reception and was promised a call the following day from the general manager, (quelle suprise, this didn't happen, nor on any day since). Would suggest avoid this hotel like the plague)} August 27, 2015
Rated 4.0 out of 5.0 by A great overnight stop Stayed here overnight on the way back from France and would do so again. The staff were welcoming and helpful. We had a family room which was huge. It was a hot night and we were on the second floor so the air conditioning was a bonus - though it wasn't very powerful and took a long time to cool the room down. The bed wasn't as comfortable as some of the competitors' beds. There were numerous spiders in the room. The carpet was worn and stained, as were the armchairs and desk chair, bringing the whole feel of the room down, which was a shame, because otherwise it was great. The tv was huge. The shower was hot and powerful and the toiletries very nice. Overall, the stay was great and at the price we paid, I can't moan, but HI should think about a refurb and include some double glazed windows as the hotel is right next to the M20. August 26, 2015
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