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Rated 4.3 out of 5 by 236 reviewers.
Rated 3.0 out of 5.0 by Avoid group booked weekends Last time we stayed on a Saturday & left as a wedding was booked until 1am - we were over the music area & the hotel couldn't move us. This time I checked & booked as there was no wedding, but were advised of a coach party. We didn't think this would be a problem but it turned out that they had booked the restaurant for Friday & Saturday evenings. We had to eat in the adjacent pub. See sweet menu - classy or what. Considering Fridays room cost 26% & Saturdays 47% more than we were charged for Thursday it wasn't the greatest of stays. October 24, 2014
Rated 5.0 out of 5.0 by Realxing stay The hotel is ideally positioned for a relaxing break. The staff are friendly and helpful. The rooms are well equipped, the beds are comfortable. October 15, 2014
Rated 5.0 out of 5.0 Stop on the way to the tunnel If you need the perfect location for a stop off on the way to the tunnel then this has to be the place After 5 hours of a drive south this was perfect for our needs September 28, 2014
Rated 5.0 out of 5.0 by good location for exploring very comfortable and well maintained hotel, excellent location for exploring Kent. September 25, 2014
Rated 5.0 out of 5.0 by outstanding check in service on our second day we returned in the afternoon and discovered a wallet had been lost during our day.The check in staff immediately came to our help ,contacting the places we had visited trying to locate our lost items.She also provided telephone information for our ongoing searches. the staff were very sympathetic and a great reassurance. luckily we found the lost items and no problems were left September 24, 2014
Rated 4.0 out of 5.0 by Clean, reasonably priced and convenient to the tunnel We hadn't planned to visit this hotel and were pleasantly surprised. Staff were particularly welcoming. September 23, 2014
Rated 5.0 out of 5.0 by First Class Hotel We have visited this hotel in the past and found it to be excellent. This is the reason we visited again. We found the service of all the staff to be excellent. Very friendly and accommodating to all our needs. We stayed for the evening meal and also for the full English breakfast and the food was absolutely delicious. The room was spotlessly clean and very inviting. We had a very peaceful nights rest and woke up refreshed. Could not fault this hotel in any way. Very welcoming indeed. Thank you. September 17, 2014
Rated 5.0 out of 5.0 by Efficient Service Pleasant surroundings, pity not nearer centre. Room had noise externally from traffic. Would however use again, but ensure quieter room. September 16, 2014
Rated 5.0 out of 5.0 by Ashford North We had a very pleasant stay as always. The staff are friendly and welcoming and the room was excellent. September 16, 2014
Rated 3.0 out of 5.0 by Good hotel - poor breakfast.....are standards slipping? We have stayed at this Holiday Inn dozens of times. We like the peace, large comfortable rooms and excellent staff. The ability to access food and leave with a hearty breakfast is what is expected and what, in the past, has been delivered. This time we had difficulty getting an evening meal in the "Hop-pickers" as it was commandeered by a coach party staying at the hotel. The bar staff were very polite and agreed to serve us, as long as we vacated our table by 7pm. Food was good but time pressure was unacceptable after a 350 mile drive. Breakfast was not acceptable. Again, we believe, due to the pressure of dealing with 2 coach parties and lack of an appropriate number of staff. My wife's food from the buffet was cold or lukewarm. The go and get your own coffee from a "station" signifies a real drop in standards especially when the "station" had no cups or saucers. These were supplied on request by an apologetic, polite but obviously overworked waitress. If this had been our first visit we would not been returning. We paid extra for breakfast - and feel hard done by. As a Rewards Club Member I was entitled to free wifi. This was accessible in reception but not in room 118. Also Radio 4 was not accessible in the room when we arrived. The staff throughout were delightful and helpful but standards are dropping at this 3* hotel. September 14, 2014
Rated 5.0 out of 5.0 by Fantastic Wedding Venue & Service from all staff We had my daughters wedding here on Saturday 6th September . A unforgettable experience all staff and experience was fantastic and unfaultable. (daphne) a huge thank you for your excellent service. So highly recommended we then all stayed the night the rooms were big and very comfortable. The breakfast was also great so much fresh food and very tasty to. Thanks again to all the staff for making our day unforgettable x September 11, 2014
Rated 4.0 out of 5.0 by Comfortable and pleasant room with good service Good clean and comfortable accomodation. Good varied menu for evening meal at very reasonable cost. Nice friendly staff who were attentive to our requirements and delivered the food promptl September 8, 2014
Rated 5.0 out of 5.0 by Full English Breakfast Was over-priced, and therefore was not good value for money. September 6, 2014
Rated 5.0 out of 5.0 by excellent staff skills as a family of five we stayed here on the way to Disney Paris overnight for a break before catching the euro train. on arrival the staff were so helpful as the children were tired. the evening meal we had was so lovely and the young chap who served us was so polite and made us all feel relaxed and nothing was any bother. the room was roomy very clean and comfortable. I have never stayed at such a friendly hotel and I would like to thank the staff for making us feel so welcome and relaxed. the three children ate free so that was a lovely surpirse. 100% recommend this hotel for any length of staff. August 30, 2014
Rated 4.0 out of 5.0 by Great size family room We only stayed overnight on our way to the tunnel crossing, but overall we were impressed by the hotel. The reception staff were very friendly and helpful and we had an excellent size family room (the biggest we have been in) - I just wish all hotels offered family rooms like that. August 26, 2014
Rated 4.0 out of 5.0 by Roomy Family Room Family room had plenty of space for the 4 of us, and also gave a degree of privacy, there was room to spread out. Breakfast was tasty if not a little basic but served our needs comfortably. August 26, 2014
Rated 2.0 out of 5.0 by value for money rooms - poor management We booked this hotel for an overnight stay before a very early departure the next morning for the Channel Tunnel. The main reason for booking was the great value for money of the room charge. Before or even on arrival we weren't told that the on site pub/restaurant was closed due to a private function. This meant that we - and other guests at the Holiday Inn had no choice but to use the in-hotel restaurant. The management must have known this was going to be busy and yet there was only 1 chef in the kitchen and most of the waiting staff had clearly been brought in and visibly looked at a loss as what to do! Even the ladies from reception were brought in to wait tables....but with only 1 chef this was clearly not needed. We had booked our meal for 7pm and did not receive our starters till 8.30. It was only on making enquiries and bringing this to the attention of the 'senior' waitress that anything seemed to be done about it. August 25, 2014
Rated 5.0 out of 5.0 by Great overnight stay. Made very welcome on arrival, we were surprised that our rooms were spacious, large bathroom and had everything we needed. Breakfast was very good, nice selection of hot and cold food, juices and hot drinks. First time at Holiday Inn will use them again. August 24, 2014
Rated 5.0 out of 5.0 by Great sized Family Room Great place to stop off prior to travelling to Europe from Dover. Huge Family room which catered excellently for 2 adults and 2 children, room was clean and well presented. Staff were also very helpful would definitely use again and would recommend to others to try. I'm sure you won't be disappointed ! August 23, 2014
Rated 5.0 out of 5.0 by nice sized and comfortable rooms I like this hotel and have stayed here previously when travelling to and from France The service is good and the Rooms I have stayed in are very large compared to most family rooms. The decor in the rooms was dated but the rooms were very clean and the bed was comfortable. I took the dinner bed and breakfast room rate and this was good value. August 22, 2014
Rated 5.0 out of 5.0 by excellent welcome We stayed over on our way to the Ferry and arrived late and tired with a young family. The gentlemen on reception was superb, instantly making us feel welcome and nothing was too much trouble. Brilliant. August 19, 2014
Rated 1.0 out of 5.0 by Poor nights sleep Booked to stay at this hotel prior to going to France the next day after a long drive from home. The idea was to have a relaxing night and wake up refreshed. Hmmm, a rather rowdy wedding group was also staying plus room was poor, mattress was broken, room was dirty and couldn't open window because the restrictor was broken. Not a good experience in the room and the staff in the bar and restaurant were far from attentive. We ordered drinks and the 1st one arrived quickly, but then 20 mins until the next. Not impressed at all in my stay. August 18, 2014
Rated 4.0 out of 5.0 by Great family room in comparison to others we have stayed in. Used for one night very convenient for the shuttle and other local amenities. August 17, 2014
Rated 2.0 out of 5.0 by Not very clean! The first room I was given had a very noisy fan constantly running, got room changed after explaining problem. Second room the overall cleanliness was very poor for a top rated holiday chain. The bathroom was the worst The Hop Pickers pub opposite I wouldn't recommend for food, flavourless and greasy! The garlic mushroom should have been renamed the FIVE garlic button mushrooms on a plate!! August 17, 2014
Rated 5.0 out of 5.0 by Alles in Ordnung Wie immer war alles in Ordnung. Schönes, großes Zimmer, in dem die Sessel etwas abgewetzt waren, freundlicher Empfang. Frühstücks buffet reichhaltig, aber nicht ganz so groß wie in anderen Holiday Inns in der Gegend. August 16, 2014
Rated 5.0 out of 5.0 by Good rooms expensive breakfast Marvelous value for money family rooms. I did not have the breakfast as it was ridiculously expensive. August 16, 2014
Rated 5.0 out of 5.0 by a good and comfortable hotel. agood hotel, just the hotel we were looking for on our way to our bi annual holiday in germany. August 16, 2014
Rated 1.0 out of 5.0 by Rudely awoken We stayed in room 140 which, I found out in the morning at 6.30am, was directly below the Gymnasium with guests running on the treadmills. I was returning from mainland Europe and booked here to break-up the long journey and get a good rest. May as well have driven straight home and saved the cost of the hotel stay. August 14, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Third time of staying at this hotel and rate it one of the best hotels. August 14, 2014
Rated 5.0 out of 5.0 by Good value for money Nice, clean hotel, spacious, comfortable rooms and safe area. August 13, 2014
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