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Rated 4.3 out of 5 by 244 reviewers.
Rated 4.0 out of 5.0 by Great family room in comparison to others we have stayed in. Used for one night very convenient for the shuttle and other local amenities. August 17, 2014
Rated 2.0 out of 5.0 by Not very clean! The first room I was given had a very noisy fan constantly running, got room changed after explaining problem. Second room the overall cleanliness was very poor for a top rated holiday chain. The bathroom was the worst The Hop Pickers pub opposite I wouldn't recommend for food, flavourless and greasy! The garlic mushroom should have been renamed the FIVE garlic button mushrooms on a plate!! August 17, 2014
Rated 5.0 out of 5.0 by Alles in Ordnung Wie immer war alles in Ordnung. Schönes, großes Zimmer, in dem die Sessel etwas abgewetzt waren, freundlicher Empfang. Frühstücks buffet reichhaltig, aber nicht ganz so groß wie in anderen Holiday Inns in der Gegend. August 16, 2014
Rated 5.0 out of 5.0 by Good rooms expensive breakfast Marvelous value for money family rooms. I did not have the breakfast as it was ridiculously expensive. August 16, 2014
Rated 5.0 out of 5.0 by a good and comfortable hotel. agood hotel, just the hotel we were looking for on our way to our bi annual holiday in germany. August 16, 2014
Rated 1.0 out of 5.0 by Rudely awoken We stayed in room 140 which, I found out in the morning at 6.30am, was directly below the Gymnasium with guests running on the treadmills. I was returning from mainland Europe and booked here to break-up the long journey and get a good rest. May as well have driven straight home and saved the cost of the hotel stay. August 14, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Third time of staying at this hotel and rate it one of the best hotels. August 14, 2014
Rated 5.0 out of 5.0 by Good value for money Nice, clean hotel, spacious, comfortable rooms and safe area. August 13, 2014
Rated 5.0 out of 5.0 by GREAT FAMILY STOPOVER BEFORE EUROTUNNEL Great rooms for families. In fact the rooms could have taken a roll out bed and allowed 6 to stay. Food was good, if service was poor. Few staff on, and they were often nowhere to be seen. Only grumble was that when we asked for a table in restaurant we were told we had to wait for availability, yet the restaurant was empty. Found out later there was an option for bar meals, which would have suited us fine, but nobody mentioned this at the time. So we had many kids to entertain for 45 mins. 20 Mins from tunnel so great location for early start. August 12, 2014
Rated 2.0 out of 5.0 by Tired but clean hotel I would imagine if it was not for its proximity to the ports this hotel would not be so busy. after a long drive on a hot day with family we were given a room with broken air con. i called the front desk and was told there was nothing they could do as they were fully booked. I went down to reception and spoke to the duty manager who was very helpful and moved us. I am a platinum member and feel this helped along with not being fobbed off on first complaint, I suspect someone not so lucky who arrived later ended up in the room without air con. Hotel very clean but generally dated and tired in areas away from reception and restaurant. August 12, 2014
Rated 4.0 out of 5.0 by Good size family room and great location. Family of four, two adults and two young adults (17 August 9, 2014
Rated 5.0 out of 5.0 by Overnight Stay Phoned well ahead of arrival to say that we would be arriving late. No problem. Courtious welcome on arrival. Quiet, comfortable room followed by a good breakfast. Staff courtious and attentive. August 9, 2014
Rated 3.0 out of 5.0 Good location. Average Holiday Inn Hotel Stayed on a Saturday night with coach parties and a wedding in full swing. Noisy and on arrival at breakfast found the dining room full. Hotels really should state if they are hosting a wedding! August 7, 2014
Rated 4.0 out of 5.0 by Good stopover hotel The hotel gave us a good rest on our way from London to Dover. August 5, 2014
Rated 2.0 out of 5.0 by Bath not clean Everything OK (it was my second time there) but the bath situation was horrible. August 5, 2014
Rated 5.0 out of 5.0 by Great overnight stay en-route to Le Shuttle & to France Great place to overnight en-route to France - 2nd time here and great both times; just 15 mins from the tunnel. Well appointed Holiday Inn with great service from enthusiastic staff. Family room was spotless, spacious and perfect for stay with two young children - the alcove where the children's beds are is great! Breakfast was usual Holiday Inn selection and pleasant enough - the kids eat free which is great as they don't tend to have much. Looking forward to stopping here re: our next journey to France! August 3, 2014
Rated 3.0 out of 5.0 Beware As a platimum member i am well used to IHG group policies and standards, three things here shocked me. I know hotels are franchised but i use them because i expect certin consistancies between hotels, this i didnt get here 1. All rooms are the same, standard in Express brand but not Holiday Inn. No Exec Rooms so no priviledges for loyal customers 2. No redit card details tken on check in, not an issue but quite unique 3. First time I've had a DB&B package that did not include a drink with dinner. Admittedly all previous occaisions I've used this package has been overseas but shows UK mentality of make every penny from guests. There was no duty manager on call the evening I stayed so not much could be done. The young girl on reception did her best but had no authority Overall disappointed August 2, 2014
Rated 2.0 out of 5.0 by Pass through This hotel has seen better days. the staff were polite and helpful but few in number - it did feel like this was run on a budget. Poor maintenance is apparent as is no ambition to be better. July 30, 2014
Rated 5.0 out of 5.0 by clean and good service As usual the rooms are clean and the food in the restaurant is excellant July 28, 2014
Rated 1.0 out of 5.0 by Bad experiance There was no air conditioning in the room or it did not work. As it was very hot that day we had to have the windows open all night as it was overlooking a main road and a motorway, the noise all night meant we had hardly any sleep. There was no WIFI reception in the room. I was able to receive WIFI in the corridor outside, but not in the room. I reported it to the desk, and he logged the problem for maintainance to fix sometime. We were not offerred another room that had WIFI so I thought that was poor service. July 28, 2014
Rated 5.0 out of 5.0 by nice hotel great service My wife and I have just spent a most enjoyable four night stay at holiday inn ashford north the staff were most helpful .the room was spotless credit to the housekeeping staff ,the food in the restaurant was most enjoyable the menu was not overpowering just a very nice choice again the breakfast very good choice would we stay here again when in the area .A BIg Fat Yes. must just mention a nice quite room 131. July 26, 2014
Rated 4.0 out of 5.0 by Good Option for Channel Tunnel We stayed overnight en route to France. The rooms are ideal for a family and we had a good sleep. July 16, 2014
Rated 5.0 out of 5.0 by Good place to stay and park for Dover and the Channel Tunnel WE stayed overnight before being picked up for a continental coach tour. The package for parking, bed and breakfast was excellent value. The hotel's location and surroundings are very pleasant. July 16, 2014
Rated 4.0 out of 5.0 by Good base We have stayed at this hotel frquently on our way to France and also to visit family. Its comfortable and staff are always helpful July 15, 2014
Rated 4.0 out of 5.0 by Good value Good stay. On arrival three notices were off putting i.e. one lift out of service, ice machine not in operation, room window hinge broken. Lift was re commissioned during our stay. Overall this did not spoil our experience July 15, 2014
Rated 4.0 out of 5.0 Leger Disappointed regards bookings we didn't get as outlined in previous question July 8, 2014
Rated 5.0 out of 5.0 by Great welcome After a 4 hour drive we arrived late evening ready for an early ferry. The chap on reception gave us a very friendly welcome and gave us all the information we needed in a polite and no fuss manner he was brilliant. The room was excellent - light, clean and airy, bed comfortable (impressed by the choice of pillows) and bathroom spotlessly clean. A great experience, superb value for money. July 7, 2014
Rated 5.0 out of 5.0 by Ashford Very comfortable hotel with friendly attentive staff. Great for business or an early start if crossing to France. July 3, 2014
Rated 4.0 out of 5.0 by Disabled We had not used a Holiday Inn before and were pleasantly surprised by the standard, given the price. We used an accessible room as my husband is disabled but not wheelchair bound, but unfortunately room 008 was a long walk from the restaurant. Wish we had known that and would have brought a wheelchair. We ate in the restaurant on one night and found the food good, also tried room service which we enjoyed but no where to sit down properly to eat it. Easy chair in the room very tired. Tried to eat in The Hop Pickers but unfortunately booked out with a group. The breakfast choice was excellent. Would consider using a Holiday Inn again. July 3, 2014
Rated 5.0 out of 5.0 by Great staff, Good hotel Don't just use this as an overnighter for the tunnel. The staff are lovely and the food ofered is imaginative., we chose to eat at the on site pub place (wish we hadn't the pub place is the weakest link. We should have eaten in the hotel. In conclusion probibaly the best Holiday Inn I have used. Thank you July 1, 2014
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