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Rated 4.3 out of 5 by 227 reviewers.
Rated 5.0 out of 5.0 by A great overnight stop I travel a lot and stay in many different hotels, including Holiday Inns. This was my first stay at this hotel, and I will certainly return. The room was excellent, quiet and comfortable. The food in the restaurant and at breakfast was well above expectations. I find that the staff at hotels can make the difference to the stay. All the staff I had dealings with here were very friendly, courteous and professional. May 25, 2014
Rated 1.0 out of 5.0 by Very Disappointed The AC in my room did not work; front desk staff said nobody could service it until Monday (in 2 days). I had reserved a room with AC because I suffer from seasonal allergies. With the windows closed the room was very hot. With the windows open I had to deal with road noise and allergies. I had a terrible night. The Internet was so slow during the evening that I could not even send an e-mail. When I asked the front desk about this they said it was because the hotel was full. This is like saying, `We don`t have enough hot water because the hotel is full.`` When at checkout I told them I had not enjoyed my stay and why, the lady simply said, `Sorry about that.`` I have stayed in many Holiday Inns and am usually completely satisfied. Not this time. If you are in the Ashford area, stay at some other hotel. May 23, 2014
Rated 5.0 out of 5.0 by Excellent Staff , Good Clean Hotel Holiday Rooms good , Clean and well appointed. Breakfast Excellent , great Location, Staff Excellent in all respects. Difficult to improve , well priced. Recommend Redtop Beer!! May 22, 2014
Rated 3.0 out of 5.0 by Bargain stay bed/breakfast/evening meal For the price it was acceptable, but I don't think we would want to stay there again. It was a brief stop over before travel on the Eurostar. Very large quiet room, but it was very dark and the mattress was very uncomfortable, no extra pillows available in the room, but the air conditioning was working at least. The room was rather grubby but the sheets were clean. Evening meal was over cooked and mostly inedible and from start to finish took over 95 mins, with a 4 year old this was not acceptable (we were not the only guests to complain). Breakfast was okay, a decent choice of hot and cold foods but not up to the standard that we have experienced at other Holiday Inns. Not child friendly, no colouring/pens/paper available etc either. May 21, 2014
Rated 4.0 out of 5.0 by restaurant service Despite only 3tables in use a total of 6 persons I had to wait a long time for my order to be taken and a very long time for my order and then only after prompting the waiting staff. May 15, 2014
Rated 5.0 out of 5.0 by Room Experience An excellent room. Comfortabled bed. Very good, well maintained bathroom. As with almost all IHG hotels room lighting is inadequate for reading. This really should be attended to. May 11, 2014
Rated 5.0 out of 5.0 by great place to stay friendly staff, clean comfy room lovely breakfast couldn't ask for more May 10, 2014
Rated 4.0 out of 5.0 by Staff were lovely I didn't think much of the room and it wasn't IHG usual standard but for everything the room and facilities were lacking the staff made up for it so for this reason I would stay again May 1, 2014
Rated 4.0 out of 5.0 by Ashford Good stay good staff nice hotel I was at the back so no travel noise would definatley stay again April 28, 2014
Rated 5.0 out of 5.0 by Not bad Staff and breakfast first class. Only slight problem was traffic noise. Ask for a quiet room . April 27, 2014
Rated 5.0 out of 5.0 Great comfortable and modern hotel with terific staff The Ashford Holiday Inn was very comfortable, extremely clean, and the in house bar/meals were great. But the underlining reason for recommending this hotel is the staff. At all times they were friendly, helpful, courteous and nothing was too much for them. In particular the two fellows who worked the reception/bookings desk while I was there, George and ?(I can't remember his name). These two guys were so very helpful, and really nice people. My hats off to you for making my stay a pleasure! Thanks to all. April 27, 2014
Rated 5.0 out of 5.0 by Great family rooms Excellent family rooms and a great breakfast experience ensure we return year after year April 25, 2014
Rated 5.0 out of 5.0 by Great Service friendly Staff Have stayed at this hotel many time, and I have not been disappointed. Great Service, friendly staff, Good food at a reasonable price. Very clean. Room need modernising apart from that, a great place to stay. April 21, 2014
Rated 5.0 out of 5.0 by Helpful staff Clean hotel friendly helpful staff. Great breakfast good for an overnight on route to the shuttle or for a longer stay to explore the area. April 21, 2014
Rated 4.0 out of 5.0 by Staff very helpful - Good value for the price Very good hotel so far the best from Holiday Inn hotels in the area. Very convenient for motorway access. Staff very helpful. A good hotel to stay for a few days when in the lovely county of Kent. April 21, 2014
Rated 5.0 out of 5.0 by Great start to our Easter break We had a lovely welcome from the receptionist. The room was spacious and clean but starting to look a little tired. We have stayed here before and would do so again so it has not put us off. There is a lovely relaxed atmosphere and the staff are so polite and helpful. We took advantage of the bed breakfast and evening meal package which was great value for money. April 20, 2014
Rated 4.0 out of 5.0 by Quiet room Easy to find, quiet room but close to Ashford and the motorway. Staff were competent and helpful. April 20, 2014
Rated 5.0 out of 5.0 by great all round service and comfort Definitely reached all expectations. Would recommend to any future guests. Staff were excellent at all times April 17, 2014
Rated 4.0 out of 5.0 by Great room, quiet location Really good quality bedroom - very spacious, clean and comfortable Hotel some way out of town and restaurant and bar expensive April 17, 2014
Rated 4.0 out of 5.0 by Well located Used hotel as a stop on way to France via Eurotunnel. Clean, comfortable hotel April 8, 2014
Rated 5.0 out of 5.0 by Just a great place to stay A very friendly location. Very clean rooms. Lovely people on reception. As Gold member they actually trust you. Your points are put on immediately, not sure why many other Holiday Inns can't do this? They have many quiet rooms. Actually it feels like home and it is my very favourite Holiday Inn. April 6, 2014
Rated 4.0 out of 5.0 by Good hotel typical Holiday Inn, good value, decent food, inexpensive - you get what you pay for April 3, 2014
Rated 5.0 out of 5.0 by Friendly staff Another great stay staff as always polite and willing to help in any way, room comfortable and interest hoppickers great but mixed in the hotel. Always stay here rather than holiday Inn central. A muchmore relaxing stay March 31, 2014
Rated 4.0 out of 5.0 by Overall pleasant stay Overall we enjoyed our stay, upon booking we opted for the dinner, bed and breakfast option. The room was clean and spacious and had everything we needed other than a hotel information folder which would normally be found as this contains information on what the hotel has to offer, meal times etc. We took dinner in the restaurant, here is where things went down slightly, I have to say the service and the way we were greeted was possibly the most cold and unfriendly I have ever come across in any restaurant for a number of years, my starter was vegetable soup, just exactly what vegetable(s) I have no idea, it was tasteless and green, suggesting, peas, beans, broccoli, asparagus, even sprouts but no, at best the taste resembled parsley. My wife had melon, cut so thin you could see the plate through it. Our mains were fine; desserts were chocolate fudge cake, dusted with chocolate powder no cream or ice cream making it very dry, my wife ordered the Eton mess, yes as the title suggests mess but there had been no attempt to garnish it, it was simply ladled into a glass dish. When our desserts were cleared an apology was offered for our wait, what wait we had not mentioned this or were we aware we had waited a long time. Our experience at breakfast was the complete opposite, friendly service with a smile. Our experience at dinner would not deter us from stopping here again however we would think twice about taking dinner in the restaurant. March 31, 2014
Rated 1.0 out of 5.0 by Dirty and niggly Staying on business. On check in - receptionist was hiding in the side office and didn't want to come out, no doubt scared I'd ask why the reception floor was covered in muddy footprints and rubbish. Meal in plastic pub - food OK, no ale on offer. Receipt machine had a year date of 2000, I wouldn't be able to submit that on expenses, my auditors would crucify me! Fortunately able to put on room. Room - bed sheets were too short, they stopped 6 inches short of the bed head, so if/when my head rolled off the pillow it'd be resting on the mattress, yuk! Wifi - would connect then drop out, so I couldn't do any work at all. Breakfast - entered via a still dirty lobby, most dishes were almost empty and not enough serving spoons for each dish. No glasses for fruit juice either (though these were supplied on request). Only good feature was crispy hash browns, something Premier Inn can't seem to do! March 31, 2014
Rated 4.0 out of 5.0 by comfortable night nice place to stay and rest, whether on the way to/from Dover ferries or a stay in Kent. Staff generally very friendly. March 27, 2014
Rated 5.0 out of 5.0 by Best stay yet Just had a weekend stay at the Ashford North Holiday Inn and this has got to be the best welcome of all the Holiday Inns I have stayed in so far. March 26, 2014
Rated 5.0 out of 5.0 by Take the fence down A very pleasant hotel but the hotel does not make the most of their best asset, the country setting, by hidding the view from the dining room with a high fence! March 26, 2014
Rated 5.0 out of 5.0 by It gets better and better As the title says, excellent service and ID at check in , excellent room, and sadly I must recommend this HI to others; sadly because I do not want to be told they are full when I next book! March 23, 2014
Rated 5.0 out of 5.0 by Good overnight stay Very pleased with our overnight stay for onward car journey to Dover which took about 20 minutes at 7.30am on a Monday morning. Our room was front facing and traffic was a little noisy but did not affect a good nights sleep. My only complaint (if at all) was that the bar lacked a choice of real ales, either tap or bottled. Would definitely return. March 20, 2014
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