Rated 4.3 out of 5 by 98
Rated 4.0 out of 5.0 by dutchcouple01 Our recent stay in the Holiday Inn Ashford North (UK)
This was for us the fourth time over a number of years to stay for one night in this hotel. It is a nice first stop coming by car or bus from mainland Europe. This prior to travel further into the interior of the UK.
It is a good hotel for a one night stay and close to the motorway. The noise of the motorway is by the way noticable in most rooms we stayed in over the years (not a problem for us). Some parts of the hotel could use a modernization (bathroomds / shower and climate control in the rooms). On the other hand hotel staff is friendly and responsive. The price / quality ratio is ok. For a future stop over we will for sure consider to book this hotel again.
May 14, 2013
Rated 5.0 out of 5.0 by Law2003 One of the best hotels
This was our second visit and we were not disappointed.
May 12, 2013
Rated 5.0 out of 5.0 by krstina Very clean and comfortable
Stayed one night at the Holiday Inn. The staff were very friendly and helpful. The rooms were very clean and comfortable and breakfast great.
May 11, 2013
Rated 5.0 out of 5.0 by jaylad148 A very attentive team and good hotel
A family of 4 stopping over before a trip to France.
We found the staff very helpfull and really helped us relax. The room was large and clean as well and everything was in working order
This hotel ticked all the boxes and will certainly stay over again.
Well done team.
May 11, 2013
Rated 5.0 out of 5.0 by JamesAT Terrific stay - lousy internet
I love this place and the staff, I even turned the room into a swimming pool last week (fell asleep with bath running) and they remained unflustered and charming... but the internet is truly awful, so bad you may as well use a carrier pigeon: couldn't Facetime the kids which frustrates me to the extent that I may just have to look elsewhere.
But if internet is low on your list of priorities I'd give it a go...
May 9, 2013
Rated 1.0 out of 5.0 by Loraine Noisy. Food took over an hour and wasn't what I wanted.
This is the fourth stay I have had at this venue and every time there has been a complaint by someone in the group. My personal experience this time entailed 1. Asking for a quiet room and being placed above the wedding/disco. Then offered a room closer to it! And finally, being given a room that was quiet.
2. The food was a confused offering of heavy food with no salad or similar included and it took over an hour to get my food!
I chose something from the original menu that was given to me and made a special trip in the morning to the hotel to confirm this. I arrived for dinner and was told I had to have something else from another drawn up menu. There was nothing on the sparse menu that I actually wanted, so I settled for something and had to ask for a salad to be included as there were no salads or similar light food on the menu. Due to a medical condition, I cannot eat heavy food and I cannot eat late. Therefore, I had a very uncomfortable night. Every time our group have stayed here the food has been under par: undercooked, overcooked, etc. and always late. I will not be eating in this hotel again.
May 3, 2013
Rated 2.0 out of 5.0 Fawlty Towers
I am afraid Fawlty Towers comes to mind, due to there being constant problems. -Food very slow to arrive. Big issue in this hotel. Can be noisy if a wedding is booked.
May 3, 2013
Rated 5.0 out of 5.0 by Lambcruiser Top stay
We use Ashford as a jump point when travelling to France and have to admit to previously using the sister hotel at Ashford Central, however after one too many 'less than perfect' stays we chose to try alternatives. For the sake of a 5 minute ride out of town, this hotel is really worth the drive! The cost per night is less and the hotel in a far better condition. You do start to wonder if you are on the right road but a little patience and you will find it on the LHS of the road heading away from Ashford. The rooms are large and comfortable and you can control the internal environment to your liking. There was no PC Plat card up-grade available to us for the twin bed option that we required but the room we were placed in was huge and very comfortable; it was nice not to be on the sofa bed. The dining room provided a very nice supper and breakfast was excellent too. Staff were friendly and really you could not have asked for a better stay. We will be back.
May 3, 2013
Rated 5.0 out of 5.0 by TheJK Great place to stay
Good food, good rooms, staff excellent. What more can you say?
April 11, 2013
Rated 5.0 out of 5.0 by sjf71 real value for money
staff very helpful ; really good having hop pickers as part of the hotel; convenient for dover ;easy to find
April 9, 2013
Rated 4.0 out of 5.0 by DisneyFan5 Lovely big rooms
We stayed here at the beginning and end of holiday to Disneyland Paris.
The room we had on the first night was OK, except we were surprised to find half a carton of cranberry juice in the cupboard, a champagne cork under the desk and a receipt next to the bin, otherwise cleanliness in both the room and the bathroom was good.
It's not really a complaint but personally we did find the hotel rooms rather hot. We turned the radiator off, had the air conditioning on and also the first night we had the window open (even though it was frosty#.
We also found the road noise quite loud, even with the windows shut #amazingly there is no double glazing).
The rooms are lovely and spacious with comfortable beds and we could not fault the staff who were very friendly and helpful. We would use this hotel again.
April 9, 2013
Rated 4.0 out of 5.0 by Dirchy Lovely room, close to the motorway, handy pub
Stayed here as a stopover on the way back from the continent at Easter.
Easy to get to, just five minutes off the motorway.
Room was pretty spacious, very up together.
There was plenty of free parking available.
We didn't eat in the hotel but in the Hop Picker pub next door. I think this is part of the hotel group due to the same wines on the menu. Had a very nice meal and finished our wine sat in front of an open fire which was very nice.
Service was good and staff friendly.
The bar area could do with a little more sofa style seating, but thats not a complaint, more of an observation.
Had a great stay and would definately use the hotel again.
April 7, 2013
Rated 5.0 out of 5.0 by fireangel Excellent
Excellent very comfortable would stay again. the rooms were very clean and the customer care was also very good.
April 4, 2013
Rated 5.0 out of 5.0 by EMT28 EXCELLENT ALL ROUND
The whole experience of staying at the Holiday Inn couldn't be faulted.
March 20, 2013
Rated 5.0 out of 5.0 by Suebh Weekend stayover
We had a fabulous room, 3 of us sharing and we had lots of space. The buffet breakfast was plentiful and fresh as was the food at our evening meal We are due to go back a couple of times this year and that value is phenomenal. Looking forward to our next stay
March 15, 2013
Rated 5.0 out of 5.0 by Michael186 Family size room and comfort
Ashford North Holiday Inn is ideally situated - it is close to the tunnel and the local leisure park with cinema and restaurants. We took a family room which is very spacious and has a separate sleeping area for the children. Staff at the hotel were very welcoming and made us feel at home. Good breakfast to set us on our way after a good nights sleep.
February 22, 2013
Rated 5.0 out of 5.0 by EFI60 Great Service
We have been coming to the same Hotel for about 20 years and have seen all the changes to both staff and hotel.
Rory looks after our bookings and all the staff both departed and current always make us feel very Welcome.
Well Done to one and all.
February 15, 2013
Rated 4.0 out of 5.0 by uktexmex Good stay
Very comfortable stay. Staff very friendly and proffesional.
February 13, 2013
Rated 4.0 out of 5.0 by Smokie Good Value
Always a good stay at this hotel. Close to Eurotunnel.
February 9, 2013
Rated 4.0 out of 5.0 by DickDastardly Good family room
Spacious family room has an alcove with two single beds. Comfortable and convenient for families. Plenty of room left in the main room for excitable kids or a crib.
January 6, 2013
Rated 5.0 out of 5.0 by Memee Good
Good sized room, comfortable bed. Friendly staff. Clean room & bathroom.
January 4, 2013
Rated 4.0 out of 5.0 by GIPJ Stop over from Euro Disney
I have stayed at this Hotel before but on business. This time my wife and daughter were with me. They were thrilled with the family room that we stayed in. Excellent, comfortable and clean room with everything we wanted in our accommodation.
Our evening meal was very good. My wife who would describe herself as fussy when it comes to her food thought our meal was nothing but first class. The only bad mark would come from the fact that we were not offered an ice bucket with a bottle of champagne we had ordered, mind you it was provided when we asked for one.
It has to be said that the staff were most helpful throughout the brief stay.
There was a Christmas party in the hotel that evening which my wife did worry about but we were placed far enough away from it.
Breakfast was again very good and the stay managed to finish off our excursion to Euro Disney extremely well.
January 2, 2013
Rated 3.0 out of 5.0 by failentra Great room shame about the toilet
This HI is nicely situated some 7 minutes from the M20 and although close to the motorway was not noisy.
A good sized room with usual HI equipment.
The bathroom was not up to standard and cleanliness around the toilet was sady lacking.
December 19, 2012
Rated 2.0 out of 5.0 by Shunter Poor Service
Excellent room but poor service at dinner in the hotel dining room, over two hours for a two course meal. Far too long with children involved.
Although I made a complaint at the check in desk no one bothered to contact me.
December 15, 2012
Rated 4.0 out of 5.0 by critic Critic
The Hotel was very good in terms of room, reception staff and overall comfort. I regret I cannot say that for the breakfast service. The staff on duty seemed more concerned with their mobile phones, and getting finished and away from the service. I do not appreciate while having my breakfast the noisy and unnecessary clearing of tables of crockery etc 30 mins before the restaurant is due to close. Some serious customer service training is needed in this area.
December 13, 2012
Rated 3.0 out of 5.0 by dalia Dr
Room was satisfactory and beds good
Meals ranged from just all right to appalling, esp the meal on the third night of our stay was awful,
It was written as goujons and chips.Three very small goujons were supplied just enough for a child's portion
The chips had clearly been heated up and came dark brown and overdone
This was very bad value,overpriced and not even good
Over the years we have stayed at a number of Holiday Inns and though none of them were really good this was by far the worst
and I would suggest to guests not to eat at the hotel13
November 8, 2012
Rated 5.0 out of 5.0 by Grumpypants Great for ferry
Arrived at hotel to be pleasantly surprised by quiet location, although sat nav said hotel was on bridge over M20, was actually about 1 mile away from motorway, so very peaceful. Staff were very helpful and kept calm while I had rant about sat nav. Hotel reception very clean, rooms also very clean. Highly recommend a stay here, I will be, next time I travel.
November 4, 2012
Rated 5.0 out of 5.0 by cherry1 Friendly and helpful
My stay of two nights and three days was characterised by friendly and helpful service from the conference staff.
There was a good range of breakfast food . Lunchtime sandwiches from the Hop-pickers were good value and tasty for conference attendees although Staff were unsure of the reductions available for conferences
Just a couple of "gripes" . Sometimes there do not seem to be any staff around(at the bar for example). At the Hop-pickers service is quite slow for food and in one case a totally incorrect meal was delivered. Staff said "sorry" -quite a lot. The slate griddles may be great for those who like the smell of searing flesh - but for my vegetarian companion the flavoured smoke (and there was quite a lot of it) was overpowering.
October 24, 2012
Rated 4.0 out of 5.0 by Kathp Good service
Really pleased with the room and service. Had a bar snack which was very good. Breakfast plenty of choice. Reception staff very helpful.
October 12, 2012
Rated 2.0 out of 5.0 by Leec Too much noise from the motorway.....
We were placed in room 206, and the noise from the M20 motorway kept us both up all night.
The constant noise from all the traffic all night was unbearable.
Every time a lorry went past, the table lamp next to the bed rattled......
The M20 is a very busy motorway, and doesn't stop all night..
Would certainly not stay in this hotel again.
October 11, 2012