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Rated 4.3 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Good stop Over Well placed hotel for the shuttle or ferries. Easy access & found staff both welcoming & helpful. Room very clean & all facilities we expected were there. Restaurant had a good menu & was good value. Breakfast enjoyable & a poached egg was quickly prepared. August 24, 2013
Rated 5.0 out of 5.0 by holliday value for money 5* fantastic room,great breakfast-a must August 23, 2013
Rated 3.0 out of 5.0 by Acceptable We come to this hotel about once a year but this time we stayed in a different part of the hotel which seem a bit neglected. The room was big and spotless but the wallpaper started to come off the wall and the room seemed a little damp. The breakfast buffet offered a wide range of food but everything seemed to lack a little attention. The staff however was very friendly. August 17, 2013
Rated 5.0 out of 5.0 by lovely staff, comfortable stay, tasty breakfast We stayed here for one night with breakfast, and have stayed here many times before. The staff were welcoming and friendly and we had a lovely breakfast the next morning. Quiet room and comfortable bed. Our friends stayed too and were very happy with the hotel. August 16, 2013
Rated 5.0 out of 5.0 by Value without compromise. This Holiday Inn never fails to impress us as a family wanting a base to stay at whilst visiting family. What we like: cleanliness, room size, friendly staff, breakfast and the relaxing atmosphere down in the bar in the evenings. August 13, 2013
Rated 4.0 out of 5.0 by Good stay Good hotel, within half an hour to ferry in Dover. Friendly staff, spacious room August 12, 2013
Rated 5.0 out of 5.0 by Excellent hotel near to the ports of Dover & Folkestone We have stayed at The Holiday Inn several times now and each time have been made to feel welcome by all the staff especially receptionist George who is so pleasant and helpful. Our rooms have always been of a very high standard as is the food we have eaten there. Their breakfast is first class and it helps that you can park there while you are on your holday. I highly recommend this hotel and their rates are very reaonable. August 10, 2013
Rated 5.0 out of 5.0 by Outstanding service From the second of arrival the service at this hotel was exemplary. The staff could not do enough for us. In addition our family room was huge and very well appointed. Superb !! A great position for a stop before / after going through the Euro tunnel. August 10, 2013
Rated 4.0 out of 5.0 by Overall experience Our room was absolutely lovely. Clean and modern, very quiet and relaxing with a great bathroom. The only negative comment I have to make is the quality of food at the pub on the site (which was run by the same company) was very poor indeed. The waitress was very good indeed but the quality of the food was awful. We would stay at the venue again but would eat at the beefeater down the road. August 7, 2013
Rated 5.0 out of 5.0 by perfect stopover for tunnel excellent all round - better than the competitors for the price. no problems whatsoever. August 5, 2013
Rated 4.0 out of 5.0 by Beyond my expectations First impressions were a sheer delight - an incredibly clean, tidy and appealing room to stay in. The room was located looking out to a pretty garden. Being so impressed with the room presentation standards and the comfort of the bed, I feel reluctant in writing ANY negatives but I will have to state why I did not give 5 stars. Being a Saturday night, there was a very loud party of girls outside on the patio who did not quieten down until the early hours of the morning. This can be tolerated, but then the fire alarm went off at around 1pm so our sleep was disturbed. Then Sunday morning we had a knock on our door from a girl wanting to clean the room. She was incredibly polite, but we didn't understand why this would happen when we were due to check out that day. On the whole, the service and friendliness of staff was excellent. August 4, 2013
Rated 5.0 out of 5.0 by Family stay in Holiday Inn - Ashford Our stay in Holiday Inn (Ashford) was ideal especially having the entire family of four in one huge room. The beds were very comfortable, friendly staff and very peaceful location. I would happily stay in Holiday Inn in future - good value for money August 4, 2013
Rated 3.0 out of 5.0 by Lack of Communication! We stayed at this hotel recently due an issue with "overbooking" at the Holiday Inn Ashford Central. We have previously stayed here and always received a good level of service. After Ashford Central calling to confirm availability of the room we were transferred by taxi as if we had wanted to park our car at the hotel, despite having a Eurostar Package, we were advised there would be a charge. Upon checking in we also enquired about breakfast as this was also included in the package and were told that this would also be charged for! Needless to say at this point we declined ! I understand that the two hotels are totally separate but feel that as a gesture of goodwill parking and breakfast should have been available to us without a charge. Furthermore we now realise that the Priority Club points have not been awarded for our stay,. July 31, 2013
Rated 5.0 out of 5.0 by Great view and comfortable room. Very nice hotel. All the staff excellent. Nice views. Very comfortable lounge/foyer and also the sundeck was very pleasant. You got used to it- but the air conditioning from the kitchen-which was below our room, made a bit of noise but the view made up for it. July 28, 2013
Rated 5.0 out of 5.0 by Great Service and A Very Good Price We had two nights at the Holiday Inn-Ashford North last week and were very impressed. Our room was probably the biggest we have ever stayed in, and all of the staff we encountered were very polite & helpful. A very enjoyable stay. July 17, 2013
Rated 5.0 out of 5.0 by Fantatic What a great find.... En route to Te Channel Tunnel...great alternative to the HIE we stayed at at Folkestone last time.... Great staff, warm welcome, fantastic room.... What more do you want??? Highly recommended .. July 16, 2013
Rated 5.0 out of 5.0 by Perfect overnight stay Used this as a stop off prior to travelling on to France and would recommend this hotel to anyone. We had a quiet room at the back, with AC and very comfortable. Food at the adjacent pub was perfect after a long drive. Overall excellent value for money and an enjoyable 1 night stay. Highly recommended. One thing to note is be careful navigating here with your GPS - post code and using POI to the hotel both failed to get us there and ended up back on the motorway towards Maidstone! July 14, 2013
Rated 4.0 out of 5.0 by Convenient for the Channel Tunnel We have stayed in this hotel several times before and find it most convenient for the Channel Tunnel. The rooms are comfortable and roomy and a good breakfast can be guaranteed before the onward journey. July 6, 2013
Rated 5.0 out of 5.0 by New Experience Our first experience of staying in this hotel was very pleasant. The room was excellent, beautifully decorated and the beds were so comfortable. The room was clean and well stocked with everything that could possibly be required. The hotel was in a lovely quiet location and had a calm, comfortable and welcoming atmosphere. We were warmly welcomed by reception and the catering staff were very helpful. Apart from being kept awake by the wedding disco, we thoroughtly enjoyed our stay and would book again if needing to stay in the area in the future. Thank you. July 5, 2013
Rated 4.0 out of 5.0 by Very Clean, Comfortable and relaxing Was difficult to find the hotel with a satnav as it thought the hotel was on the hard shoulder of the M20. Once at the hotel, found it very relaxing and quiet, with very friendly helpful staff. The rooms are very clean, quite big and very comfortable. Would definitely visit again. July 4, 2013
Rated 4.0 out of 5.0 by Good stop over for the Ferry This hotel is a convenient stop over for an early connection to a channel ferry or the tunnel transfer. A little difficult to find. Ask the hotel to give you the post code of a nearby garage, which is more reliable than the hotel's own post code for most nav systems. Very competent staff. Nice rooms with windows that open for fresh air fiends. Far enough away from the motorway for its noise to be a mere background hum. Convenient food. What is not to like? July 2, 2013
Rated 4.0 out of 5.0 Friendly and efficient staff even though a large foreign cach party was staying I was very impressed with the friendly staff from reception to bar to dining room. Everyone was cheerful and went out of their way to make me comfortable. This was in spite of a busy guest arrival period with a coachload of French and German visitors who were visiting the local area. I was very impressed and pleased that my Company booked me into this hotel. June 18, 2013
Rated 2.0 out of 5.0 by Disturbed night I booked a family room in January this year and paid in advance. We arrived at the hotel for our stay on 1/6/13 to be told by the receptionist that all the family rooms had gone. The receptionist was unable to give us a reason for this despite being told the room was booked in January. She then told us a wedding reception was taking place in the hotel and because we were on the second floor "it would be no problem". How wrong would she be! We had been asleep for about two hours when we were awoken by children running up and down the corridor. Having managed to get back to sleep we were then awoken by somebody from the wedding party having an argument at the top of their voices and using some very strong language. Luckily this did not wake our two children. We eventually got back to sleep but not what we wanted after a long drive back from France. Having stayed at the hotel before and been happy with our stay this time disappointing. We did not receive any communication regarding the change of room or about the wedding reception. June 17, 2013
Rated 5.0 out of 5.0 by Great start to a holiday Stayed one night as part of a Leger Holiday arrangement for B&B and 9 days parking. Good value deal, excellent room & facilities, good breakfast choice, highly recommended. June 15, 2013
Rated 4.0 out of 5.0 Comfortable bed, clean room, good breakfast, etc. We stayed the night before starting a 5 day holiday in Normandy. It proved to be very beneficial. We had a warm welcome at Reception, found our room to be very clean, the bed was very comfortable, we had a good breakfast and a very relaxed morning before our coach picked us up. The bonus was that a very reasonable rate included parking our car at the hotel for the 5 days. The only negative was that the air conditioning in our room would not work and the room got very warm during the night. All in all though, a really good stay and certainly we'd do it again. June 11, 2013
Rated 5.0 out of 5.0 by Clean, convenient and quiet. Perfect Good value. Quick check-in by efficient staff. Housekeeping standards are excellent. Room spacious and overlooking fields. Great location and only a short detour from the M20. Food available in the hotel as well as across the car park. Hard to beat this hotel. Well done to staff who are helpful, friendly and efficient. June 6, 2013
Rated 4.0 out of 5.0 by Dinner B&B We had a lovely peaceful weekend with our grandchildren before taking the shuttle to France. Food was excellent and the room was really comfortable. June 1, 2013
Rated 4.0 out of 5.0 by Good for a family stay over We used the hotel on two individual nights with two different rooms. One room had two extra single beds for the kids in an extra corner, the other was with two double beds. In both cases the rooms were spacious and allowed a pleasant family stay. The rooms to the front side are a bit loud with open windows due to the traffic of the nearby A20. Some corners of the rooms showed some wear but still to an acceptable manner. May 26, 2013
Rated 4.0 out of 5.0 by Our recent stay in the Holiday Inn Ashford North (UK) This was for us the fourth time over a number of years to stay for one night in this hotel. It is a nice first stop coming by car or bus from mainland Europe. This prior to travel further into the interior of the UK. It is a good hotel for a one night stay and close to the motorway. The noise of the motorway is by the way noticable in most rooms we stayed in over the years (not a problem for us). Some parts of the hotel could use a modernization (bathroomds / shower and climate control in the rooms). On the other hand hotel staff is friendly and responsive. The price / quality ratio is ok. For a future stop over we will for sure consider to book this hotel again. May 14, 2013
Rated 5.0 out of 5.0 by One of the best hotels This was our second visit and we were not disappointed. May 12, 2013
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