Rated 4.5 out of 5 by 634
Rated 5.0 out of 5.0 by lora86 Staff-room
The staff welcomed by name and was very nice. My room was well lit, the bed was okay, but the pillows were awesome. The shampoo and condition were great products, but small. Overall the experience was good. I would return.
June 28, 2016
Rated 1.0 out of 5.0 by checkingout626 Check in Fiasco
Upon arrival at hotel, the lobby was full of guests who were told by guest service desk that they could not check in due to computers being down. Hours passed with no attempts of any type of a manual check in. When a guest asked about a manual check in...guests services said that there was no system that they could use to manually check anyone in. Additional hours went by with more guests filling lobby unable to check in.It prompted a call to corporate to finally motivate guest services to begin a manual check in. At which time a guest services member began a list of all people that had been waiting hours. More time went by before their chaotic attempt of some sort of a check in began. Now another guest service member instructs the entire lobby to now form 3 different lines at the service desk and the amount of time you were waiting and the list went by the waist side. Also be aware there were 5 guest service members behind the desk...not working independently. As a guest was checked out it literally took all 5 guest service members to stand over paper work and conversing over one persons check in. Wrong keys were assigned to rooms. Wrong room types were assigned. My 2 night stay was previously paid in full with a request for early check in. Purpose of this trip was to be able to catch a few hours sleep and a shower before attending an important meeting. Thanks to poor judgement and managing and good customer service skills I was unable to make my meeting. Never seen such a poor run guest service desk in all my years of traveling.
June 27, 2016
Rated 5.0 out of 5.0 by ggrregory55 Great hotel for ATL airport
Wonderful staff, great shuttle service. Highly recommended..!
June 25, 2016
Rated 5.0 out of 5.0 by Mellie021 Exellent staff
Front Desk person who checked me in was very pleasant and accommodating, even after having a bit of a rough morning herself. She gave me two extra meal vouchers because I had children. Computer seemed to be acting up but it didn't bother me because she was so nice.
The person who made the omelets in the morning was especially nice to my children, showing them how to use the waffle machine. Wore a real smile the whole time.
I can tell the staff enjoy working there.
Room was clean and comfortable, and everything worked how it should. I opted to stay at this hotel and pay extra over a cheaper nearby place because of the pool. I'm glad I made that decision; definitely worth the extra money.
June 25, 2016
Rated 5.0 out of 5.0 by Hammond81 Great Service and Great location from airport
I had a great time here the staff was very nice and courteous to me and my wife. We felt very welcome there, everyone greeted us with a smile. I would highly recommend this hotel for anyone to stay at. Everyone was very helpful in getting us to and from the airport.
June 23, 2016
Rated 5.0 out of 5.0 by Samuel K very up to date motel
New motel with very nice rooms, very good restaurant--can leave automobile there when traveling-- very convenient
June 22, 2016
Rated 5.0 out of 5.0 by drmac13 Business Trip
The staff at this hotel is amazing and very friendly. The room is nice, but I was not a fan of the pillows.
June 22, 2016
Rated 4.0 out of 5.0 by tcui Good
very good, interesting, and service good
will refer to other people
June 21, 2016