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Rated 4.2 out of 5 by 113 reviewers.
Rated 3.0 out of 5.0 by Fair but several flaws Front desk varied greatly in friendliness and helpfulness. Some basic items were out of stock in store (tylenol, advil). Had to ask for toilet paper just after room was serviced. Tub would not drain. Food in restaurant was mediocre. Room was spacious and relatively clean and quiet. Broken elevator was fixed quickly. Good location. Banquet rooms were nice. February 26, 2014
Rated 5.0 out of 5.0 by Great Location and Southern Hospitality I love this hotel. They always remember me when I check in and allowed an early check-in so that I could change for my Basketball Game. Staff is friendly and helpful. This hotel is very clean and located close to a mall, restaurants, and highway. I will definitely stay here again! February 25, 2014
Rated 5.0 out of 5.0 by Excellent Stay The hotel was very nice. My room was very clean and had everything I needed. I will say I am extremely picky and was very impressed with my room! Great stay! February 25, 2014
Rated 5.0 out of 5.0 by What a wonderfule stay!!! I will definitely be back. I use to stay at Staybridge on Pharr Road. Your staff should go to Staybridge and show them how to treat the Priority Members. February 8, 2014
Rated 2.0 out of 5.0 by Front Desk If a customer is at the desk talking to a representative of the hotel, that person should not give priority to a telephone call. February 4, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn EVER !!!! What a nightmare. They offered another night free and we declined . My wife would have killed me before we stayed again. Over the last few months it have stayed in several holiday inns from the US west coast to the US east coast and each one smelled terrible!!!! Each and every one smelled like they had a smoking party in each room. Each time they never had another room to offer and if they did they weren't willing to give them up for us move to. Now our latest room was this nightmare in the Atlsnta area. This room also smelled of cigaret smoke and thing weren't working right in the room as well. The night time staff only offered a bottle of spray for me to use. Terrible ! January 15, 2014
Rated 5.0 out of 5.0 by Great Service I stayed at this hotel Dec 24-30 and my 1st day there I was sick not due to hotel though. The staff showed great concern and called the perimedics for me and just showed care for my well being and I greatly appreciated that. Tami and all the van drivers should be commended for such great customer service. Over all after I started feeling better I enjoyed my stay but I must add the beds are a bit too soft. January 9, 2014
Rated 4.0 out of 5.0 by Late night stay - Fragmented experience I was grateful to find an affordable and beautiful place that would accommodate both my dog and I. I loved the environment but had a few weird interactions inside the hotel. 1. I checked in at 1am. The receptionist was all over the place in charging me for my hotel with the pet fee added. That took two receipts. This process took her 20 minutes, and I was very tired and wanted to go to sleep. 2. I got to my room and quickly got into bed. At around 1:45 when I had drifted off to sleep, my hotel phone rang. The receptionist was calling to see if everything in the room was alright. I politely said thank you, but it was annoying that she woke me up. 3. The pillows felt like square bricks and it was too late to request different ones, so I used them anyway. 4. The receptionist did not give me a breakfast coupon, so, next morning, I had to have the breakfast clerk call someone to make sure that I was indeed eligible for a free breakfast. I would stay here again because of the pet accommodations, but I will definitely make sure that I don't have the same experience as my first time. January 1, 2014
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