Rated 3.8 out of 5 by 145
Rated 3.0 out of 5.0 by msu2000 Hotel in great location, but would choose another hotel next time ...
This hotel is in a great location - literally walking distance to the attractions like Georgia Aquarium and Atlanta Children's Museum. There's a great restaurant across the street too. We were pleased with the location and price for that location ... the frustration came with the staff. They were very slow at check-in. They were not helpful in getting the cars moving through as multiple people were checking-in (it's a very small space to try to unload multiple cars, we had to look for rolling racks ourselves because they were so slow - and your only parking choice is valet so there was nothing to do about it).......and then upon check-out, our bill was messed up resulting in hundreds of dollars being erroneously charged to our credit card after we left Atlanta. We were not frustrated about the charge because we understand computer glitches happen - the frustration came when it took phone calls EVERY DAY over two weeks to try to get them to fix it. Calls were fielded to different people even when our primary contacts were present at work that day, with each person giving us different information about when the charges would be removed. There are enough other hotels in the downtown Atlanta area that we would choose a different one if we traveled there again.
April 5, 2013
Rated 5.0 out of 5.0 by Mike78 Suite Service
A+ Customer service at this site! I Have stayed here on my last two trips to Atlanta and will do so again in August!
Try it and see if you agree, Thumbs Way up!!
March 29, 2013
Rated 2.0 out of 5.0 by TravisH Small room
Wasn't as nice as I expected for a holiday inn. The room was small and I heard loud noises from inside and out of the hotel all night long. Random people were hanging out by the valet area drinking and smoking and making guests uncomfortable
March 26, 2013
Rated 5.0 out of 5.0 by danceteam weekend stay
Overall experience was great. Will book this hotel again.
March 22, 2013
Rated 4.0 out of 5.0 by Mkhana Great Customer Service
Though the hotel is a bit older; my bathroom tub tile was peeling, I enjoyed my stay specifically because of the great customer service. My phone in the room was not functioning and the housekeeping lady was nice enough to get on her radio/telephone and get someone to come and fix it almost immediately. Ms Marcia at the front desk was such a joy to deal with - she was very patient with me as I had issues upon checking in, Ms Jessica, who delivered my room service order, was very sweet and personable, and so was Ms Kate who also delivered my other room service order. She was training a young man, and they were both quite nice. I liked that they called before delivering the food to make sure I was available and to see if they needed to carry some change.
The hotel itself is not badly located - I was there for business, and the location allowed me to walk to my conference, and I felt pretty safe even at night, given that there is a police station a block away that I walked past every time I headed out and back from my conference. The gym was a little threadbare but it had the essentials, including medicine balls and mats.
All in all, I enjoyed my stay because of the exceptional people that work here. Great customer service! Please keep it up!!
March 22, 2013
Rated 1.0 out of 5.0 by shad Not Satisfied
We booked our hotel room about a week in advance. We chose this hotel because of the included parking and breakfast. All the other hotels around the area had pay parking and did not include breakfast. So the overall cost was better by going with this one.
The parking was not included. Neither was the breakfast. The shower did not have any fan or circulating air so the whole room got steamy and muggy. The lights were so dim that I was unable to read a book even with all the lights on. The staff were polite but that was all. When i told the lady I was told breakfast was included in the package she said oh no, but i'm sorry about that. I still had to pay, of course.
March 21, 2013
Rated 5.0 out of 5.0 by Sidney71 A Pleasant Stay
My stay extended from Wednesday through Sunday and was quite enjoyable. I chose this location because of its proximity to the Georgia World Congress Center which is only about a 5-10 minute walk away. The staff were all extremely friendly and helpful. It is quite likely that i will return here again next year.
March 9, 2013
Rated 5.0 out of 5.0 by Happy70 Friendly and Helpful Staff
The entire staff was very friendly and helpful. Hotel was very clean and located perfectly within walking distance to many of the attractions!!
March 8, 2013
Rated 3.0 out of 5.0 by DK42 Nice people, loud rooms...
The staff at the hotel were all extremely friendly and helpful. If I were grading this stay just on them, my grade would be "excellent". However, it seems outrageous that it cost you $20/day to part your car at this hotel. Also, the rooms are a bit outdated and extremely noisy. My room was street-side overlooking the pool, five stories up and it sounded like the cars were driving through my room. I might stay there again, but only out of necessity.
February 27, 2013
Rated 5.0 out of 5.0 by TropicalFreeze Nice stay with super nice staff
This was a nice facility, clean and comfortable. I felt really safe and I will stay here again.
February 27, 2013
Rated 5.0 out of 5.0 by Karenw4 Excellent service!
The entire staff was excellent! Fast, friendly, and very accommodating with our large group! We ate in the restaurant several times and the food was great! Highly recommend this hotel!!
February 26, 2013
Rated 1.0 out of 5.0 by Viren WORST Holiday Inn ever!
I usually don't write bad reviews, but this one was really needed. This hotel is not fit to be called a full service holiday inn; a hostel maybe?
The interior is all dirty, scratch and dirt marks in n outside of room; all 7th floor lobby was so dirty with chipped walls, doors etc.
The room was very smelly; the furniture, linen was all old and just felt gross. I simply slept on top of the covers. The bathroom had broken tiles and disgusting bathtub. it needs major renovation.
The staff was completely unprofessional nor friendly. The checked me in as if they were doing me an obligation. Never gave me my platinum arrival gift; when I purchased water, rather than giving it out to compensate the platinum gift(which has a water in it?), they charged me for the water.
Every time I went to the desk in the night, the staff would be sleeping in the back, would have to wait for them to walk out(is this a full service hotel?).
In the morning, I called for toothpaste and front desk said, "we're out of toothpaste..bang!!!" hung up the phone? What next are they going to be out of?? I'm just glad they didn't ask me to bring my own linen and towels.
Breakfast staff was very unprofessional too; I requested some warm milk and the guy turned around and started chatting with a peer about his last vacation...rEALLY???
It the worst service and cleanliness I've ever seen at a hotel.
February 22, 2013
Rated 1.0 out of 5.0 by pghphotographer BAD - NEVER AGAIN
I had a conference in ATL, and being a Priority Club member, I did not hesitate to book at the Holiday Inn.
When arriving, I doubled checked after we got our room that I were connected with my friend. This had been on the reservation since I booked MONTHS ago. He said no and it was no longer on the reservation! I pulled up the email and it WAS there! They were not able to do it, but got a room a few doors down from her. Only SHE had to change hotels because even though they charged her for a roll away, they told her they could not fulfill her reservation because they do not allow roll aways??!?! But going back to me...so we got our room keys...get to our room...keys do not work. Go back down stairs and get new ones. They did work.
We got our new keys and get into our room. As we got in, the door slammed, and I mean SLAMMED behind us. This is what EVERY door did. I have never been to a hotel where a door slammed so hard and kept people up all night. It echoed thru the hallway and walls. I start putting away my clothes and one of the dresser drawers did not close, so we would bump it every time we walked by.
It was almost midnight and out of the corner of my eye I see something moving on the ceiling above my roommate. I thought maybe it was a shadow until I saw it move. I turned on the light and it was a HUGE spider, like one of those South African spiders. It was at least 4 inches long and 2 inches wide. So I pick up the phone to call the front desk to see if someone can come get rid of it and there is no dial tone. I look to see if they phone is unplugged and there were EXPOSED wires EVERYWHERE behind the dresser! I also found a bag of open Cheetos back there too! So the room was dirty also, no wonder there were spiders! So in our pajamas, we go back down to the front desk and request someone get this huge spider. She wound up switching our room.
So by this point it is after midnight and we get to our new room. We curl back up in bed and all of a sudden we hear what seems to be American Idol auditions in the hallway. After several complaints and an hour later, no one has asked this lady to stop singing at the top of her lungs. It is now close to 2am and we have to get up for a conference in 4 hours. And not only did the opera singer keep us up all night, but so did the door on the cabinet that rattled non-stop and the toilet that would not stop running.
We wake up at 6am to get ready for the conference. We are getting our clothes ready and hear this weird thing in the bathroom. We go in (keep in mind we had not been in there yet this morning) and see that there is water coming UP the drain!!! It almost over flowed and would have if we had not been there. I pumped the drain stopper up and down a few times and it started to go down.
So we leave for the conference, come back and our keys do not work again. We go down, wait in line, come back up, they do not work AGAIN. Go back down, come up, they work finally. My roommate had another class and left. When she came back, her key did not work. She went down, got another one, that one did not work either! When she finally did get into the room, she said, "You are a priority member, right?" And I said "yes, why?" And she said the person in front of her when she was getting her key replaced was given drink coupons and told about lasagna night. I usually get drink coupons when checking in and was surprised when I did not get one when checking in, but it did not bother me. So I called down to the front desk and asked and she was kind of rude and said she would give me two coupons for the inconvenience and she was "Sorry" no one told me about the other perks for priority club members, such as the coffee station and lasagna. I went down a few minutes later and still only got one drink coupon.
I took pictures and video of EVERYTHING as documentation! I was only able to upload 6 though and not able to upload video.
During our 5 day stay, we only encountered ONE nice staff member who believe worked in the restaurant. No one else was friendly or helpful at all. I DO NOT recommend anyone to stay here.
February 18, 2013
Rated 4.0 out of 5.0 by WGUGrad Great Staff
The staff at the front desk was extremely helpful. They provided us with the best suggestions for restaurants and sites to visit. I have never been to a hotel where the staff was so helpful and their suggestions were some of the best times that we had while visiting Atlanta!!
When we had to switch rooms, they made sure that we didn't have to leave the graduation early and our luggage was in our rooms by the time we got back.
February 14, 2013
Rated 5.0 out of 5.0 by cleanslatefan1 Great Location
Stayed here on a business trip for a convention. Great location if you don't mind walking a block or two. Yes, the rooms are small. Mostly because they have this gigantic entertainment center/desk/closet thing shoved in the room. Somebody made a BAD decision on furniture in my opinion. But, the room price was good for the location. The room and facilities were always clean and well kept, too.
February 11, 2013
Rated 5.0 out of 5.0 by Archer Imageing USA Photography Attend
A room is a room to me,.. but SERVICE is important!
The whole WHOLE staff, front desk, maids, restaurant staff, valets were ALL exceptional!
It was a pleasure to have stayed there! I travel alot and only hope to go unnoticed and that the staff reply's when needed.
It was strange honestly to see at every contact point everyone was professional, attentive and just plain NICE!
Would stay there ANYTIME, as a matter of fact when I return I am not looking for a hotel, I KNOW where I am staying when in Atlanta in the future!
February 2, 2013
Rated 5.0 out of 5.0 by SHB123 Great staff, facility, and location
My students and I traveled to Atlanta to visit the Americas Mart and couldn't have found a better place to stay. The service was outstanding from the valet to check-in. Everyone on staff was committed to helping us have the best stay possible. The complimentary breakfast saved us time in the morning, and the location could not have been better: a five minute, one block walk to the mart. The room was clean and comfortable - and quiet. We will definitely stay here on our next trip to the mart.
January 31, 2013
Rated 3.0 out of 5.0 by Photoman Average Stay - Tired Hotel
The overall stay was average and nothing really to "write home about"... The room's decor was dated and some features of the room were in need of some serious repair. There was a hole in the bathroom wall, some of the carpet was coming unraveled and the wall adjacent to the window heater was in need of some serious cleaning from the dust particles and "dust bunnies" accumulated over time from the heater. The beds were comfortable and the pillows were plentiful. The internet connection was perfect and the fixtures in the room all worked as expected. One additional note is that the office desk chair in the room needed to be replaced as the wheels were broken and the chair no longer sat level. The food at the morning buffet was good and plentiful, however I feel it was a little over priced. The window heater unit had to continuously run as there was a draft around the unit indicating it needed to be better insulated or sealed from the outside air.
January 30, 2013
Rated 1.0 out of 5.0 by Lpittman Telephone, Blanket, Parking and breakfast
Telephone in room did not work....There was not a blanket in the room nor on the bed....Call from cell phone for a blanket and 2 sheets were brought to the room for cover....Comforter on bed was real thin..When I checked out, brought to the attention of the front desk and I was ignored....Breakfast buffet was overpriced for what you get and no parking spaces available so had to use valet...
January 29, 2013
Rated 5.0 out of 5.0 by Clphoto One of our best hotel experiences ever!
Southern hospitality at it's finest! This hotel was courteous and catered to all of our needs.
January 28, 2013
Rated 3.0 out of 5.0 by jtwy Room Great - Need lessons in customer service
While staying at this property the room was acceptable and what we expected. However, I had to ask repeatedly for a map. I was sent downstairs to look over the brochures. Finding no maps, I returned to the front desk where I was told they had no maps. When I pointed to the MARTA map, the clerk reluctantly gave it to me. When we asked for a moderately priced restaurant, we were referred to Ruth Chris and Montana (both very expensive). We walked back to the hotel to ask for another option and when we said they were too expensive, the clerk looked insulted and said "really?" as if to say, how cheap are you? I walked a block away and got the same magazines and maps that were behind the desk at the hotel and they were complimentary. What were they saving them for?
January 27, 2013
Rated 2.0 out of 5.0 by piks Not happy
One of the worst hotel experiences I've ever had. Internet wasn't up to par,nor was the cable on the television. The room was half cleaned. potato chip bags from the previous guests were behind the chairs, the do not disturb sign stayed on the floor the entire 3 days we were there. When I called back to see if I left an item in the room , I was told they didn't know because the room hadn't been cleaned because a do not disturb sign was left on the door. This made no since we checked out at 8am and the call was made at 5pm, plus the fact that we didn't leave the do not disturb sign on the door. It took 20 minutes for them to go check the room.. Our cards were eroneously charged for parking ( which was already prepaid) after we were initially told that the cards were declned.The bartender ignored me for whatever reason. A $7.00 charge for a continental breakfast is unheard of.. Among other things. My car antena was broken in the parking deck...no one knows what happened.etc, etc.
January 22, 2013
Rated 2.0 out of 5.0 by applegal Great Location - Awful Shower
I recently had a 3 night stay when I was in Atlanta for a convention. The location was perfect. The front desk staff were helpful and professional and the food in the restaurant was very good and reasonably priced. The restaurant was short staffed one evening but worked very hard trying to wait on everyone. Our room was comfortable and quiet for the most part. The biggest issue I had was with the shower. The shower curtain was hung so that it was above the top of the tub and with the curved rod all the water just went on the floor - that is if you could get water. Trying to adjust the temperature of the water was futile. The water was either scalding hot or freezing cold. One day it was actually at a good temperature for about 3 min. The third day I had no water...nothing. It took about 10 minutes after a call downstairs for the water to begin to dribble.
We also had to call twice every night for requests for housekeeping. Overall, I would not choose to stay again.
January 18, 2013
Rated 4.0 out of 5.0 by NorthCarolina001 Average stay and very poor concierge service
The stay was acceptable. Front desk staff was average., One staff was unable to expetiously locate my prioriy awards account. The supervisor was helpful but it took too long at check out which caused a shorter time for me and my companion to visit the aquarium before I flight.
When we returned to take a taxi the airport, one of the concierge had the nerve to tell me if was too busy to hail a taxi. We were assisted by another employee.
January 17, 2013
Rated 5.0 out of 5.0 by tigerfan Best Staff Experience
I have stayed at many hotels as well as Holiday Inns. I stayed for the Chic Fi La Bowl. From the front desk staff at check in to the restaurent staff I could not have been more impressed with the service. Tracy, at the front desk was so helpful and pleasent that it set the tone for the rest of my stay. The parade passed right in front of the hotel and it is close walking distance to every atraction. I will stay here next time I come to Atlanta. Five star service and great location for all of the events.
January 9, 2013
Rated 2.0 out of 5.0 by LBTP Good and bad
We were there for a romantic evening away from home. The door lock on our first room didn't work so they moved us and were very kind to give us a complimentary breakfast voucher. But the people across the hall for us had their music blaring and kept slaming doors. we called security and they came and talked to them but it didn't stop. We ended up leaving at 3am in order to drive home to get some sleep.
We explained why we were leaving and no one offered to give us a different room or try to rectify the situation so in the end what was suppose to be a relaxing time turned out frustrating and exhausting
January 9, 2013
Rated 5.0 out of 5.0 by Clemsonfan54 Friendly Staff and great location.
We recently stayed 2 nights at this motel, and the rooms, were very spacious and clean. The motel staff was super friendly. We were here for the Chick-Fil-A Bowl and it was so convenient for walking to the dome, also the parade came right down beside the motel, so no walking blocks to it. I would stay here again for sure, and would highly recommend it to anyone going to the games in the dome.
January 7, 2013
Rated 4.0 out of 5.0 by lsupaul1 LSUPaul
someone was smoking on our floor in a no smoking hotel???, called room service and never found out the results, but it was very bad!!!
Was not recognized as a Priority Club Member and was given no benifits, not even a bottle of water!!
January 7, 2013
Rated 5.0 out of 5.0 by Shealy Great location to GA dome and park
This Holiday Inn was very close to the park and the GA Dome.
January 6, 2013
Rated 4.0 out of 5.0 by PhysicsBill Excellent staff
I am very impressed with the helpfulness of the front desk staff. They went out of their way to help me with a situation. A++ Thank-you for the excellent customer service.
December 18, 2012