Rated 3.9 out of 5 by 468
Rated 4.0 out of 5.0 by KL200 Perfect location
The location of this property is great. The room was clean and the hotel was quiet. Because of the location within a block of the park, outside was noisy and active but after 10 pm all calmed down. I was able to rested for a long drive the next morning.
July 23, 2015
Rated 5.0 out of 5.0 by flash84 Great service & location...
Everything was 'Top of the Line', especially Tracy McCowin...directed me right to the hotel...Thanks Tracy...excellent accomandations..
July 21, 2015
Rated 1.0 out of 5.0 by Keith1963 Very Disheartening Stay
Let's begin by saying that I travel extensively all across the US and primarily I don't stay anywhere except for IHG properties. My wife travels some on business and when she does I usually make a reservation for her. During her last trip to market in Atlanta, she and her business partner shared a room at the Centennial Park location. This isn't the first time they have stayed here but this will very well be the last time. I am copying two emails and pasting them as part of the review. The first was comprised by my spouse listing all the issues she had with the stay. The second is issues involving check out and this was emailed to me by her business partner. I will let you decide for yourself if you would personally like to stay at this property.
Sorry this is so long. These are the problems at the Holiday Inn downtown Atlanta.
On arrival: no coat hangers no amenities book, no stationary, TV guide or pen.
There is not a towel rack or hook in the bathroom,
The suite is extremely dusty over the air conditioner and in the corner behind the chair/lamp
The bathroom has black goo in the corners around the tub and the tile trim is also covered with black filthy goo. There is not a single towel rack or hook in the bath. The tub/shower does not drain 4" of water around your feet when taking a shower. Comforters had many rips and the room was not cleaned the first day of our stay.
Thank you for making these arrangements.
Here's the second email sent to me from her business partner.
After checking out, they stored our bags until we came back for the car. Brought car to me while Laura went in with luggage claim ticket. She came out got into car with me, valet loaded
Luggage, but not my cooler.
I would call them, but I doubt they would do anything. Their location on Cone St. Is much better. Thank you for handling our complaints.
Here's the bottom line on this property. It is conveniently located to the Atlanta America's Mart so it is always busy. That is understandable but the fact that you don't have good management leads to employee's that don't give a rip about their customers and their job performance.
I called the hotel the next morning after receiving my wife's email. I ask to speak to the GM to discuss the issues. I didn't mention my Platinum Elite status but simply ask for a conversation. I was told he was too busy to come to the phone. I left my telephone number and a message for him to call me. I never heard a word. After contacting IHG customer relations, they immediately contacted the hotel but were placed on hold and never got to speak to GM either. My reward for bringing this to the attention of IHG was 5,000 bonus points to go along with the 100K+ I have already accrued this year.
Sorry IHG but you have a real loser on your hands with this property.
July 20, 2015
Rated 3.0 out of 5.0 by 2015businesstraveler Business Traveler
Downtown location is excellent. Rooms need some updating, bathrooms have mold issues. Staff is very friendly and helpful. Restaurant is poorly staffed in the late evening, on more than one occasion it was necessary to ask the front desk to find someone to help in the restaurant.
July 17, 2015
Rated 4.0 out of 5.0 by malsiemom Stay was average
Lotion and mouthwash was missing as was a bath mat. Bath mat was missing for 2 out of the 5 days I was there. I requested a bath mat to be delivered and was never delivered it one of those 2 times. Requested another duvet and was told there were no extra duvets that I could use as an extra blanket....just a comforter which is not a blanket. The TV had no signal, but I didn't feel that my concern was of value. Was told there wasn't any maintenance on staff until morning. My bathroom wasn't clean the day prior to my leaving. There was still face/makeup powder in the sink, hair and some toothpaste. I asked to have my sheets changed and they weren't for one night. Upon checkin, I was told there were no rooms available but to come back in an hour. I was setting up, as an exhibitor, for Market and didn't make it back until early evening. I was told there weren't any rooms reserved for me or available. Only smoking rooms were available. The gal (African American and very pretty) went above and beyond to find me a room and even offered me a free breakfast and beverage coupon to make up for the inconvenience. I appreciated that. She was also super friendly and make the effort to greet me with a smile whenever she saw me return to the hotel after a long day. I felt she cared and offered great customer service. Kuddos to her. A suggestion, offer free water to IHG members instead of charging the $2.00 a bottle. It's nice gesture and a small token for those of us spending hundreds of dollars each time we stay at this hotel.
July 15, 2015
Rated 3.0 out of 5.0 by Creativegal Great Hotel but it needs a Face Lift
Wonderful location and a great staff, but...the rooms here are starting to show their age. Room 641 needs an electrical update. What a mess. Outlets did not work, above the desk or under the desk and the air conditioner needed an inhaler to kick out much of a breath of cool air. Never seen a power strip laying on the floor before. Also, the free wi-fi - impossible to connect to. Enjoy a stay here - just not in room 641.
July 15, 2015
Rated 4.0 out of 5.0 by Lauriem63 Good value for the area
My husband and I arrived later than we had anticipated, so although we had requested a non-smoking room in our reservation, we were given a smoking room. The odor in the room was very strong and since I'm allergic to cigarette smoke, I woke up the next morning with crusty, red eyes. After breakfast I asked the hotel staff if we could be moved to a non-smoking room when one became available. They were very friendly and extremely accommodating and moved us as soon as a non-smoking room was cleaned and made available. All the front desk staff were friendly and professional. I visit Atlanta fairly often for Market at AmericasMart and I have stayed in several different hotels in the area. In my opinion, this Holiday Inn is a good value for the area.
July 13, 2015
Rated 3.0 out of 5.0 by rtw83 noise
Hotel was about what I'd expect from a Holiday Inn, functionally ok, but without the over the top amenities. My only real complaint was the noisy air conditioning, which made sleep difficult.
July 12, 2015