Rated 3.9 out of 5 by 293
Rated 1.0 out of 5.0 Great location but extremely poor hotel
The check was a disaster as our room was not ready till 4:30 pm. They ended up changing our original room.
The rooms are small and the windows are smaller, as are the pillows. They had an oversized chair in the room with plastic type covering. It was too large for one person and too small for 2 people. This made the room even smaller. The sheets had holes in them. The towels were clean but thin and threadbare. The sink was clogged and it took two trips downstairs to finally get it fixed. We asked for an extra blanket and got an unwashed/dirty blanket. Who doesn't provide extra blankets and pillows in the room?
Overall this hotel is to be avoided as I doubt if management has any idea of what a hotel really is. Management either doesn't care or are incompetent. Need some people with IQ and lots of money to fix the issues.
October 28, 2014
Rated 2.0 out of 5.0 by JayWI Long lines, poorly maintained hotel, loud rooms.
I had to stay here for business. I'll do what I can to not stay here ever again. This place is maddening if you're not on a leisurely, cheap vacation.
25 minute line to check in. 30 minute wait for breakfast. Occasionally a 5 minute wait for an elevator, because once it's full it will stop on every floor, where everyone waiting will skip it, and wait for the next one. If you're on any sort of schedule, you'll want to build in a lot of extra time.
The place was in disrepair. A phone cord in the hallway under a desk just lying on the floor. A carpet drying fan just left in the hallway near a maintenance closet for a few days. Lots of poorly repaired tiles, tarnished metal, cracks, and frayed material. I had a shower that didn't drain and a sink faucet with a wobbly handle, and no plug or anything in the sink, just a foul smelling hole waiting for me to drop stuff down it by accident.
The doors aren't anywhere near soundproof, and every night/morning I was awoken by people talking, doors slamming, etc.
October 27, 2014
Rated 5.0 out of 5.0 by NNFINN Highly Recommend
I stay at this hotel about 5 times a year because of its location to centennial park/business and enjoy it every time. The staff
October 26, 2014