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Rated 3.5 out of 5 by 79 reviewers.
Rated 2.0 out of 5.0 by Disappointed Family Though I read the reviews of this property before booking the room, I never expected to encounter some of the issues that transpired during my family's reunion stay. There were extensive water problems which caused family members to be relocated to other rooms on different floors. We were told the water leak stemmed from plumbing issues on the 4th floor, hence the problems on 3rd floor. The staff was extremely accommodating to the point of locating other rooms and offering to help facilitate the move of those affected by water. We so appreciate employees Artis and Mel, who were most helpful in trying to ensure that we had a pleasant stay in spite of the problems. A major personal concern for me was the fact that two large air conditioning systems commanded space and attention upon entering the lobby. This, in itself, should have been a red flag for events to come. Perhaps, it will be a better place once the renovations are completed! July 24, 2014
Rated 2.0 out of 5.0 by Under Renovation Hotel is under renovation. There were several issues in our room that we reported upon departure. July 24, 2014
Rated 3.0 out of 5.0 by Comfortable Bed and excellent breakfast The hotel was understaffed. They ran out of towels and wash cloths some of rooms did not get cleaned in our group and several of us had to move to a different room due to various reasons. A full breakfast was served which made up for some the imperfections. It was delicious. July 23, 2014
Rated 5.0 out of 5.0 by Good Resturant Service Holiday Inn Northlake - Excellent frontdesk staff service . Lovely place to relax July 21, 2014
Rated 4.0 out of 5.0 by Comfortable bed Nice room, very clean and friendly staff. Love the pillows. Would be nice to have a small frig to keep drinks and left over food. Also make the wireless internet a little accessible. Would also been nice to have a place to sit besides on the bed. July 21, 2014
Rated 1.0 out of 5.0 by Worst Night Ever Booked a 2-Queen room but did not get it. Sleeper sofa was disgusting and were given sheets in a garbage bag and told to make the bed ourselves. Not enough towels and pillows and when asked for more, we were told no more pillows were available. Room phone did not work when we called to complain about the noisy neighbors at 11:30 at night. Security never came to address the issue. The hotel was packed, yet no management works on the weekends so nobody was able to address our issues. Called Front Office Manager and he offered be $20 as compensation. I asked him to speak to the GM and call me back. One week later, no call back. I call and again I'm told that no management works on the weekends. (Silly me for thinking a busy hotel needs any management) I leave a message for the GM as front desk staff tell me he is in. No return call by end of day. Staff said he left. When I asked who the owner was, I was given a name but they stated they had no contact info for the owner. BTW - the hotel DOUBLE BILLED MY CREDIT CARD TOO! I plan to continue to address this issue until someone within Holiday Inn is willing to listen and fix this. I would not recommend this location. Holiday Inn will continue to get my business, but this location will not. July 14, 2014
Rated 3.0 out of 5.0 by Comfortable bed and room The staff wasn't responsive to issues. I won't be back. July 14, 2014
Rated 3.0 out of 5.0 by did not receive room type We were in need of a certain room type and made several calls to ensure my confimred room type would be provided. Upon arrival, the room type was incorrect. The hotel is under renovation, making this location not as nice as other Holiday Inn's. The staff was very nice when something was needed. They responded courteously and quickly. We checked out early due to room was just to small for our needs and the hotel was not as nice as other Holiday Inn's. July 14, 2014
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