Rated 3.7 out of 5 by 135
Rated 1.0 out of 5.0 by BQ658 We did not stay here after discovering our room dismantled and full of service equipment
While displaced from our home due to renovations that were taking longer than expected, we booked a room at the Holiday Inn Northlake for me, my wife and our 2 young children. After returning to the hotel after a family outing, my wife went up to the room first as I gathered our sleeping 2 and 5 year old to take them up and straight to bed. My wife quickly returned to the vehicle upset by the state of our room. After I went to investigate and found the room as described in the above "Review Title", I went straight to the front desk to explain we were not comfortable spending the night here with our children. We were then told by the gentleman working the front desk it would be no problem to cancel our reservation, and he asked us to simply write out our reason for cancelling so he could inform the manager when he arrived the following morning. He told us we could expect a call from the manager if there was any problem. We did not receive a call, but were charged for the room anyway, with no explanation for the manager's apparent denial of our cancellation request.
January 28, 2015
Rated 4.0 out of 5.0 by Bruzer7263 Nice stay
I recommend this hotel to anyone. Clean, quiet, comfortable. Staff is nice and helpful.
January 13, 2015
Rated 4.0 out of 5.0 by Sugah2u Nice location, comfortable bed, friendly front staff
I noticed that this property has been updated a bit since my last visit. I was a little disappointed that some of the furniture/accessories did not look as if they were newer. An example were the pillows on the sofa/sleeper. There were stains on them and on the cushions. The curtains needed attention and the tub in the bathroom did not appear to be as clean as I would have liked. I think a little more attention to detail in the room would be better and one of the days I was there the cleaning staff failed to vacuum the hall and there were bits of paper up and down the floors.
January 9, 2015