Rated 3.7 out of 5 by 153
Rated 5.0 out of 5.0 by Donna927 Very Clean
I was very impressed with how clean the hotel was. When in Auburn again, I would stay at this hotel.
September 2, 2014
Rated 2.0 out of 5.0 by Vicky1977 Disappointed
I recently stayed at this property for a wedding. I have stayed at other Holiday Inns and I prefer these hotels, however the Auburn property leaves much to be desired. The decor is outdated and looks worn. Then you arrive in your room. I walked into a room that had the a/c on full blast yet the hallway was cooler than my room. I went back down to the front desk to address this issue and the woman at the desk said there had been a problem, but it was fixed. Obviously, if the a/c is on high and blowing out luke warm air this was not "fixed". She said she would send someone from maintenance up. I went back to my room and waited. After over an hour I went back down to the desk as my room was unbearably warm and was facing the pool so could not get fresh air. They then sent someone up to fix it. I should not have had to complain twice about the same issue! Further, in my shower the drain plug was half out, not sure what the deal with that was. For the price I paid for my room it has left a very bitter taste in my mouth. I would not recommend this hotel to anyone.
September 2, 2014
Rated 3.0 out of 5.0 by lv153 mixed bag ob Auburn HI
We have stayed many ttimes at this facility, and have always had no problem . HOWEVER when we arrived this was a very long line to register. We were told that our room like many others checking in were not ready. This was after 4:30and we had travelled quite a distance to get to Auburn. Apparently they had a baseball team staying their that left late morning or later and all the rooms were not ready for check in.. Any rooms that were not used were given to people early before official check in time.. We did not get our room until 6 p.m. We had made a reservation quite a while ago and was not pleased . I am an gold member status and was even advise that they could not give me any other room. The staff i now was upset about not being able to keep up with all the people and offered us free drinks in the bar until rooms were ready. Even with the unpleasntry i would still stay at this Holiday Inn and chalk it up as prior experiences have been outstanding
August 30, 2014
Rated 1.0 out of 5.0 by Olig72 Hairs left on the bed sheets, not acceptable
The hotel not only late for getting the room ready when I arrived around 6:30 pm, but there were also hairs found on the bed sheets. How could you believe that they had changed the sheets? What else they didn't do?
This is totally unacceptable!
August 29, 2014
Rated 2.0 out of 5.0 by JGIII first impressions
Quite frankly this could be the best hotel in the chain. The problem is the first staff I met were at check in. Two people in front of me checking in and two front desk staff personnel checking them in. I line up in the gold elite line. When the first person is done checking in the staff member announces she has to eat and leaves me standing at the desk. I move over and wait while the staff member is checking in a guest. She fkurts withe them and offers them free drinks at the bar. After a total of 20 minutes waiting to check in its my turn. I get checked in woman turns her back to me and I have to ask where the elevators are. Pretty much ruined my stay after working 13 hours all I wanted was to get to my room. My stay got extended for an extra 10 days I moved to a different chain. I won't recommend your hotel because your staff just wasn't concerned about my stay
August 29, 2014
Rated 4.0 out of 5.0 by BigTink Business Trip to Auburn Week of Aug 17
The hotel amenities themselves were absolutely fine, but there exterior doorways were REALLY offputting with a constant guantlet of smokers in the doorway seemingly at ALL times. It was really foul smelling and it felt like I had to work my way through that group in and out of the hotel each time. For that reason alone it negatively colored my impression of the hotel
August 24, 2014
Rated 4.0 out of 5.0 by JoZep A value and also comfortable
This hotel has everything you'd need for a short stay. It is clean. My room did not have a thick curtain to block the light coming from the indoor pool so my room was not dark at night.
August 22, 2014
Rated 4.0 out of 5.0 by Uncle Pete Good Night Sleep
Minor flaws, but overall a quality hotel and staff.
August 21, 2014