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Rated 3.8 out of 5 by 160 reviewers.
Rated 2.0 out of 5.0 by Disappointed I recently stayed at this property for a wedding. I have stayed at other Holiday Inns and I prefer these hotels, however the Auburn property leaves much to be desired. The decor is outdated and looks worn. Then you arrive in your room. I walked into a room that had the a/c on full blast yet the hallway was cooler than my room. I went back down to the front desk to address this issue and the woman at the desk said there had been a problem, but it was fixed. Obviously, if the a/c is on high and blowing out luke warm air this was not "fixed". She said she would send someone from maintenance up. I went back to my room and waited. After over an hour I went back down to the desk as my room was unbearably warm and was facing the pool so could not get fresh air. They then sent someone up to fix it. I should not have had to complain twice about the same issue! Further, in my shower the drain plug was half out, not sure what the deal with that was. For the price I paid for my room it has left a very bitter taste in my mouth. I would not recommend this hotel to anyone. September 2, 2014
Rated 3.0 out of 5.0 by mixed bag ob Auburn HI We have stayed many ttimes at this facility, and have always had no problem . HOWEVER when we arrived this was a very long line to register. We were told that our room like many others checking in were not ready. This was after 4:30and we had travelled quite a distance to get to Auburn. Apparently they had a baseball team staying their that left late morning or later and all the rooms were not ready for check in.. Any rooms that were not used were given to people early before official check in time.. We did not get our room until 6 p.m. We had made a reservation quite a while ago and was not pleased . I am an gold member status and was even advise that they could not give me any other room. The staff i now was upset about not being able to keep up with all the people and offered us free drinks in the bar until rooms were ready. Even with the unpleasntry i would still stay at this Holiday Inn and chalk it up as prior experiences have been outstanding August 30, 2014
Rated 1.0 out of 5.0 by Hairs left on the bed sheets, not acceptable The hotel not only late for getting the room ready when I arrived around 6:30 pm, but there were also hairs found on the bed sheets. How could you believe that they had changed the sheets? What else they didn't do? This is totally unacceptable! August 29, 2014
Rated 2.0 out of 5.0 by first impressions Quite frankly this could be the best hotel in the chain. The problem is the first staff I met were at check in. Two people in front of me checking in and two front desk staff personnel checking them in. I line up in the gold elite line. When the first person is done checking in the staff member announces she has to eat and leaves me standing at the desk. I move over and wait while the staff member is checking in a guest. She fkurts withe them and offers them free drinks at the bar. After a total of 20 minutes waiting to check in its my turn. I get checked in woman turns her back to me and I have to ask where the elevators are. Pretty much ruined my stay after working 13 hours all I wanted was to get to my room. My stay got extended for an extra 10 days I moved to a different chain. I won't recommend your hotel because your staff just wasn't concerned about my stay August 29, 2014
Rated 4.0 out of 5.0 by Business Trip to Auburn Week of Aug 17 The hotel amenities themselves were absolutely fine, but there exterior doorways were REALLY offputting with a constant guantlet of smokers in the doorway seemingly at ALL times. It was really foul smelling and it felt like I had to work my way through that group in and out of the hotel each time. For that reason alone it negatively colored my impression of the hotel August 24, 2014
Rated 4.0 out of 5.0 by A value and also comfortable This hotel has everything you'd need for a short stay. It is clean. My room did not have a thick curtain to block the light coming from the indoor pool so my room was not dark at night. August 22, 2014
Rated 4.0 out of 5.0 by Good Night Sleep Minor flaws, but overall a quality hotel and staff. August 21, 2014
Rated 4.0 out of 5.0 by comfortable bed and great service I had to travel for business. I enjoyed the room and breakfast. August 19, 2014
Rated 4.0 out of 5.0 by Comfortable sleep and great front desk service Really enjoyed my sleep, very comfortable beds. Very clean rooms and hotel overall. I would definitely stay at this hotel again. August 15, 2014
Rated 2.0 out of 5.0 by POOR FRONT DESK CUSTOMER SERVICE On a whole our stay was decent, as far the hotel comfort. The young man at the desk was was obnoxious and condecending and unfortunately was at the front desk our ENTIRE 3 night stay. Many other guests had problems with him too. Several families (we were there with 1 of 4 wedding groups) including ours will probably not stay at a Holiday Inn again. Our room did not get cleaned untill after 5pm the first day & my brothers room never got cleaned. Also the same person made a mess with the room charges, several were charged to someone elses credit card. we are still straightening that mess out a week later. We were at the Auburn NY Holiday Inn. If your travel plans include staying at this hotel I would NOT recommend it. August 15, 2014
Rated 3.0 out of 5.0 by Ratings for 8-09 & 8-10, 2014 Generally a good experience, but a bit pricey for creature comforts. We had trouble with toilet flushing all the way. It took 3 attempts even for just water. Had the same issue when we stayed two years ago. Food & eatery were very good. Otherwise a good experience and we would recommend, but with these qualifications. August 14, 2014
Rated 1.0 out of 5.0 by Evening staff was great!! I would never stay at a holiday Inn again I expect CLEAN rooms not the mess we encountered August 13, 2014
Rated 1.0 out of 5.0 by Dirty bathroom and dirty bed Our stay was for one night on August 9th, 2014. It took almost a half hour to check in because there wasn't adequate front desk staff. Upon entering our room, I inspected the bathroom which looked quite run down and there was hair in the shower area and also on the floor, from an overused mop possibly. Someone attempted to clean the bathroom, but failed to inspect the work afterward. That evening, when we turned down our beds, we saw hair in the sheets. I went down to the front desk and the housekeeping manager was quick to respond and come to our rooms with clean linens. The part that was crazy was that I ended up helping her change the sheets which took me away from my relatives for about 45 minutes (we were a wedding party). I guess I felt bad that she was all by herself trying to correct a mistake. No worker there was overtly rude, just completely disorganized. For instance, my bother in law tried to get a water bottle from a machine and it was completely empty. He went to the front desk and they were all out of water. As my brother in law stated quite right, "How does a hotel run out of water in the middle of August?" This was a disappointing Holiday Inn that wasn't worth the price we paid. Just thought someone should know. Hopefully, I will receive a response to this review. Thank you for your time. August 13, 2014
Rated 5.0 out of 5.0 by Business Center Hotel room was clean and the bed was very comfortable. The business center was terrible. The computer connection was very slow and kept logging me off. August 13, 2014
Rated 5.0 out of 5.0 by 50th reunion wonderful service and great food and to end the day with a comfortable bed equals perfect August 11, 2014
Rated 3.0 out of 5.0 by the longest wait ever Poor management at the desk- long line of customers not attended to and no apology given -manager showed no concern and did't care August 8, 2014
Rated 2.0 out of 5.0 by Room has poor ventilation need to keep AC high on MAX I have never been to a Holiday Inn that has room like a two or one star type of hotel. The room is very humid and feels like the blanket and bed sheet is still a bit wet and has wet swamped smell in the room. I have to turn on the AC to max and sleep through the very cold night to avoid the Humid smell in the room. Since I am given the last available room that is much smaller then the one I have booked, reserved and confirmed, I cannot request to change room, it is what it is and no options for me at all. I have booked for a room with two double bed and got an accessible room with one double bed and to make up for missing bed the manager is kind enough to get a cot (not comfortable at all) and open up the single sized sofa bed, both are not comfortable but better than having my kids or us sleep on the floor in the room. I would try to avoid this hotel if possible. August 7, 2014
Rated 3.0 out of 5.0 by Service We had reservations for Saturday 8/2 for a 3pm wedding. Imagine my surprise when I arrived at 1:30 & couldn't check in until 3. I was told that I could get dressed in the bathroom or a larger room with other people changing. Then after the wedding reception, we went to the bar. No food or service after 10pm!! To get a drink , you had to go to the bar & stand in line. Not sure, only 1 or2 bartenders working and the place was packed. The desk clerks apologized saying "we have 3 weddings booked ". Well you are in the service business. It seems to me that if you booked 3 weddings, you should have had enough staff on duty. August 6, 2014
Rated 1.0 out of 5.0 by dirty rooms the rooms had dust hanging from ceiling air conditioner didnt work properly phone did not work bath tub had stains the room had not been dusted for quite sometime privacy curtain had rips and holes carpet was looked filty need I say more than when looking out the window you get a view of the prison. :( August 6, 2014
Rated 3.0 out of 5.0 by Don't get a poolside room unless you like noise. We stayed there 3 nights. The main reason we chose this hotel is because they accept pets. They gave us a poolside room. There was a wedding party booked for the weekend, and Saturday night, when they were all coming back from the reception, the noise was incredible. It went on until 4 am. This was also an issue with some of the guests on our floor, because the sound-proofing is nearly non-existent. I thought people were out in the hall talking, but when I opened the door, the sound was coming from the rooms across the hall. Another issue was the restaurant in the hotel. I went to the "pub" to order some takeout. We were charged the *room service* fee just for getting takeout!! And the food in the "Pub" is only marginal. Avoid the fish and chips unless you like cod covered with cement. The breading was like a brick. The main reason we chose this hotel was because they accept pets...for a daily charge of course. The beds were very comfy, but the pillows were giant round balls. If one is a side-sleeper or stomach-sleeper, they are VERY uncomfortable. They put 4 pillows on each bed, so a couple of those could be thinner. On the upside, the staff is very friendly and helpful. July 31, 2014
Rated 5.0 out of 5.0 Class Reunion Stay Hotel experience was very nice but don't like being told that I have to provide written comments. July 31, 2014
Rated 4.0 out of 5.0 by Nice Suite We loved our suite with king bed and all the amenities of home. The suite was spacious and our bed was very comfortable. The average score for sleep quality is because the pull-out sofa for our adult daughter had a very old and quite thin mattress with springs very near the surface. The only other inconvenience is that the bathroom is located inside the bedroom so that anyone sleeping in the living area has to walk through the bedroom at night to get to it. July 26, 2014
Rated 4.0 out of 5.0 by Nice hotel--not great in some areas Most everything was as expected. Rooms were not ready at 5pm--minimal empathy and compensation for inconvenience. Difficult to make a reservation with a special rate--central reservations cannot and they refer you to the hotel which then refers you central reservations???? July 24, 2014
Rated 5.0 out of 5.0 by Overall, clean and friendly place to stay. Overall, the stay was excellent!! Clean, nice rooms and very friendly staff. Would definately stay here again. However, we were staying for a wedding. Check in was a nightmare! Rooms were not ready at 3 pm check-in, some guests were asked to move their room after checking in, and the line to check in was unbelieveable! I believe this was because there were 3 weddings checking in at the same time. However, I feel they knew this ahead of time, and should have been prepared. July 23, 2014
Rated 5.0 out of 5.0 by Helpful Staff and Good Location This was our first time in Auburn, NY. We went up on a Saturday for a friend's wedding. The wedding was at 4 PM and we were driving up the day of the wedding. We asked if we could check in a little early as we were on a tight schedule to check in, get dressed and get to the wedding by 4PM. The staff was wonderful! They had our room ready and they were very helpful and courteous. The room was very clean and the beds were great. We had a very nice brunch the next morning in their restaurant before we left for home. It is an older property, but well maintained. We were very satisfied with our stay and would stay there again if we were visiting this area. July 18, 2014
Rated 4.0 out of 5.0 by Megan McMurphys Restaurant in the Hotel The restaurant would be a nice place if it was clean. Chairs are soiled and broke. We ate there three nights and the tables were sticky. Mentioned it to the waitress, she said it was the humidity in the restaurant. I took out a wipe that I had with me, wiped the tables, and it was no longer sticky. The wipe was dirty. The restaurant staff was nice but the restaurant needs a good cleaning. July 17, 2014
Rated 5.0 out of 5.0 by Excellent I was offered a room upgrade as a platinum member and they have me an executive suite that Obama had once stayed in! Great staff, great service, upscale looking place. July 17, 2014
Rated 5.0 out of 5.0 by Gracious staff, clean room While in Auburn for a family wedding, many members of my large extended family stayed at the Holiday Inn. The rooms and facilities were generally very clean and comfortable. What I appreciated the most, however, was the tolerance and kindness of the staff when we gathered in the pool area for an impromptu "after party" following the morning wedding and afternoon reception. We were a bit noisy and boisterous (though not destructive) with many small children in the pool and a lot of loud conversation. I am thankful that we were allowed to enjoy each other in your hotel-it meant alot to visit with my siblings, cousins, etc, in such a pleasant setting. My gratitude to you all. July 16, 2014
Rated 2.0 out of 5.0 Good location terrible air conditioner The hotel lobby is pleasant and clean and so was the room. The room air conditioner was very loud, the toilet didn't flush effectively, and the tub didn't drain. I wouldn't stay here again. July 15, 2014
Rated 4.0 out of 5.0 by Over All Good When I call to get a room at the front desk I DO NOT WANT TO BE TRANFERED TO CENTRAIL CHECKIN AND TALK TO A PERSON WHO TALKS AND ACTS LIKE A COMPUTER. I called the front desk to talk to a person who cares. July 14, 2014
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