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Rated 3.8 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by great experience for the third time!!!! the room, the food, and service was so great. The staff went out of their way to be courteous and friendly. Over the top and very much appreciated. January 6, 2014
Rated 4.0 out of 5.0 Breakfast is the best Room is little bit tear and wear, but totally OK for stay. Quiet small town and hotel. Breakfast was in my room fee, but its value is far beyond what it is worth, even better than buffet in some 4 star hotels. I strongly recommend you to book a room with breakfast. You will not regret it. December 31, 2013
Rated 5.0 out of 5.0 by Very Accomodating for our Group I booked a group of my employees in this hotel for work. The entire staff was accomodating and helpful to me. From the sales office who managed our ever changing reservations to the front desk staff who assisted with our needs, everyone was wonderful to work with. The convience of having a pub in the hotel was a blessing following several long days. My room was comfortable and clean the entire time I was there. We have also used this hotels facility for 2 dinner events, and both were handled professionally and went off seemlessly. Please pass along my thanks to the entire hotel staff for their hospitality to my group and I. I will continue to use this hotel for my stays in Auburn. December 24, 2013
Rated 4.0 out of 5.0 by VERY FRIENDLY STAFF Staff very friendly and very accommodating! Had a space set aside for kids to play knee hockey! Pool area clean and stocked with towels! December 19, 2013
Rated 2.0 out of 5.0 by Not a bad hotel...TERRIBLE service!! I was SUPPOSED to be there for 3 weeks for work, lasted 1 week. The hotel itself was not bad, I along with my coworkers felt like we were in 'inconvenience' to the staff, especially the front desk and bar/restaurant area. We spent a significant amount of money, and were treated with absolute indifference, many times having to either go to the bar or repeatedly flag someone down to get service. There was a 2:30 AM fire alarm, which turned out to be a roof leak. The hallways were soaked and there were buckets everywhere. Those things happen, but there didn't seem to be an urgency to get it fixed and on top of everything else, it was just the straw that broke the camels back. Finally, the last 2 days I was there, I found ants in my bathroom. Since I did not see any prior to the roof leak, I'm assuming it was some result of that issue. The only bright point I had, was the last morning we were there I went down and had breakfast and received FANTASTIC service from a server named MIndy. We moved to the Holiday Inn in Waterloo/Seneca Falls...It was WELL worth the 25 minute drive to and from work every day....THAT is a GRADE A staff!! EVERY SINGLE person we came across in that hotel for 2 weeks was nothing but gracious, friendly and accommodating. December 15, 2013
Rated 3.0 out of 5.0 by Poolside and cold weather Most rooms overlook the inside pool courtyard. The room door is not sealed (light streams through every edge) so the patter of little feet running down the hall and squeals from the pools are like they are there with you in the room. We also stayed during cold weather and the rug below the window was wet from all the condensation on the windows. The water was literally pooling on the window sills. The windows are also not insulated so when the curtains are open, arctic air sweeps through the room. My recommendation is not to stay there when there is an event or during the winter. December 11, 2013
Rated 2.0 out of 5.0 by need improvement card key very hard to use wifi not working wait a while for check out carpet is so worn out December 10, 2013
Rated 4.0 out of 5.0 by Fun place to stay in Auburn This hotel is in walking distance to a cute area of Auburn, including a fun diner and Wegman's grocery market. Our stay did not include breakfast, but everything else was up to par. The atmosphere is nice and the front desk staff was friendly and knowledgeable. November 26, 2013
Rated 3.0 out of 5.0 by Some Like It Hot The air conditioner was blowing room temperature air on it's coldest setting. A maintenance guy came the next day and brought it to a workable, albeit not optimal condition. The sink and shower was draining slow, that was never fully resolved while I was there. The mattress was very comfortable. The TV didn't have a guide channel which made channel surfing tedious. I have a decent eye for detail, and everything seemed quite clean. Bedside power outlets were convenient. Mini-fridge was extra cold. The staff was incredibly friendly and knowledgable about the nearby area. There is a GIGANTIC maximum-security prison just a parking lot away from the hotel however. It doesn't come up in the reviews, but I would've liked to have known that in advance. November 21, 2013
Rated 5.0 out of 5.0 by Clean, bright updated hotel! The service was outstanding, the hotel very clean and updated. Tavern was comfortable and a great place to relax after a long ride in front of the fireplace. I stayed two weekends in a row and enjoyed every minute. November 20, 2013
Rated 5.0 out of 5.0 by Awesome stay !!! Our stay was awesome, the room was clean and very comfortable, breakfast was delicious, the food and service in the Pub has wonderful. The staff was very helpful. Thank you for a delightful vacation. November 11, 2013
Rated 5.0 out of 5.0 by Second Time stay much better! I enjoyed my stay at the Holiday Inn . This was my second visit , was much more pleased with service and the room. I Would stay there again! November 4, 2013
Rated 3.0 out of 5.0 by Too Noisy I recently stayed at The Holiday Inn Auburn and everything was wonderful except for my night's sleep. As a mother of two young children, I was looking forward to a restful night of sleep with no interruption. This is not what I experienced. My room was at the very end of a hallway and the voices, yells and giggling of other guests was incredibly loud. This went on for some time and then stopped. It then began again. A friend of mine called the front desk to complain and I heard another guest open their door to ask the loud guests to be quiet. October 23, 2013
Rated 4.0 out of 5.0 by Very Nice The Holiday Inn in Auburn was in a neat little small town were we found everyone to be very helpful and friendly. We were 6 miles from Skaneateles and went there as well..The staff and accommodations were awesome....The Irish bar inside had a cool atmosphere and great lunch..Lots of places to get good food all around there...Would recommend anyone to stay there you wouldn't be disappointed.... October 19, 2013
Rated 5.0 out of 5.0 by very comfortable Always a good experience at this Holiday Inn. The bed is comfortable, good shower, friendly staff, and the breakfast is delicious! October 18, 2013
Rated 5.0 out of 5.0 by Fantastic Experience The staff and room was fantastic. The property was located very near many restaurants if you didn't want to eat out the restaurant at the property was good as well. October 17, 2013
Rated 5.0 out of 5.0 by Nice Hotel - EXCELLENT STAFF We arrived 2 days early for a weekend wedding. Upon arrival we discovered that there were numerous weddings taking place on Friday, Saturday and Sunday. The front desk staff was fast and efficient with check-ins. They were welcoming and recognized us by name. Maintenance and housekeeping were present and very helpful, all while keeping a low profile. Pub staff was super and the food was out of this world. This is a great vacation location in the Finger Lakes and we will surely return. We will recommend this hotel to all our friends. We also spoke with a group of motorcyclist from Canada. They had the same opinion. GREAT JOB...THANKS! October 16, 2013
Rated 5.0 out of 5.0 by Excellent We enjoyed a relaxing time at the Holiday Inn in Auburn. The room was clean, comfortable and spacious. The staff were so nice and helpful at all times. It was a bonus there is a restaurant on site serving delicious food . .An ideal hotel to make your base to explore the surrounding area. Wished I could have stayed longer. Plus we got Rewards points for staying ! October 11, 2013
Rated 5.0 out of 5.0 by Road Trip We were on our way to Maine and stopped in New York for a night. We thoroughly enjoyed our stay at the Holiday Inn Express. We even had the pool all to ourselves and it was so relaxing. Everything was so clean and well maintained and of course the breakfast was delicious. October 5, 2013
Rated 5.0 out of 5.0 by Wedding weekend We had a destination wedding in Auburn and everything went great. The Holiday Inn was a great choice for people with children and the bar was a great meeting place for adults. We sponsored a breakfast for 100 on Sunday, and the food and table settings were perfect. The staff went out of their way to be friendly and efficient. My compliments. Judy October 2, 2013
Rated 3.0 out of 5.0 by great service, poor room Convenient location; staff very good; room was worn, carpet needed replacing; dated overall. Price too high for the room condition. October 2, 2013
Rated 4.0 out of 5.0 by Nice experience Hotel was clean everywhere (our first priority). Restaurants were very good. Staff was pleasant and somewhat informative. Overall good experience. Would definitely recommend this location. October 1, 2013
Rated 3.0 out of 5.0 by Good value but breakfast should have been included Stayed just one night at the Hotel but was comfortable and relaxing. Rate did not include breakfast which we did not know about and should have been clearer on the booking. The pool was excellent but for this sort of middle/high end hotel there should have been a hot tub/Jacuzzi - which was a little disappointing. October 1, 2013
Rated 3.0 out of 5.0 by comfortable The room appeared clean. However, it had an odor that I think was in the carpet. The cushions in the chair and the carpet had stains. The coffeepot was broken. The shower had a problem draining. I would have mentioned it on my way out, but I was on a timed schedule and the person at the front desk was busy with another customer. September 30, 2013
Rated 2.0 out of 5.0 by disappointed Beds were comfortable but the room was very dusty and bath lighting was awful. Room was dated. Restaurant was expensive and the quality of the food was adequate at best. Hallways were full of cobwebs and a general lack of housekeeping was evident. Perhaps we were just in an older part of the hotel. September 25, 2013
Rated 4.0 out of 5.0 by Better than I expected Hotel has everything you need - very comfortable - nice rooms. September 19, 2013
Rated 3.0 out of 5.0 by Average Experience at Vintage Holiday Inn The first thing I noticed is that the hotel itself is very old fashioned and because of the pool, the entire building has a strong odor of chlorine, which you don't get used to. The staff however, were nice enough, so no complaints about the service. However, our room had a very damp carpeting throughout and the entire hallway outside of the room smelled like cigarette smoke (despite the fact that many of the rooms that are clustered together there are 'no smoking' rooms). The damp carpeting was really disturbing to me, as you could not take off your shoes in the room. The rest of the room was clean and the cleaning service was good, and surfaces were clean, etc. The restaurant was also much better than I thought it would be. My husband and I both ordered a veggie omelet at breakfast, which was delicious, and the coffee was great. I was shocked to find out that the POTUS stayed at this hotel recently on a tour throughout upstate New York. The place is not modern, and the Holiday Inn is normally not my first choice, so I'd imagine it might not be the President's either. But apparently there is sufficient security and bulletproof windows, etc., so it was the best choice for those reasons. Overall, while not uncomfortable, I would probably splurge for another hotel next time I stay in the area. The chlorine, cigarette smoke and damp carpeting were not issues that I would have tolerated at home, so I certainly wasn't thrilled to be paying $150 per night to stay in a hotel with those conditions. September 11, 2013
Rated 3.0 out of 5.0 by LynnDi Reserved a King room several months in advance but was bumped from that room at Check-in by a club member. Room ok but near pool and was very noisy till almost 1am. Parking lot totally filled by wedding attendees and we had to park several lots over and too long a walk in the pouring rain. Hotel rooms somewhat worn and tired looking. Overpriced for what we got and our rate was a group rate. September 11, 2013
Rated 5.0 out of 5.0 by Excelent say's it all Excellent and oh did I say Excellent it was very friendly Staff nice lounge and nice bar... Rooms very clean and great shower... Excellent September 11, 2013
Rated 4.0 out of 5.0 by Great hotel - horrible bed This was one of the nicer Holiday Inns we have stayed at. Our room very big and overlooked the pool but it did not have a chlorine smell which was nice. We had a king size bed that was extremely uncomfortable. My wife and I were hoping for a good nights sleep but awoke to very sore backs. I did mention this at the front desk as we checked out but who knows if anything will be done to correct it. This hotel is also pet friendly, has a large parking lot and a restaurant. We had breakfast in the morning but were a little disappointed with the portion of the meal. They did offer a buffet but we chose to get a plated meal instead. Overall, if I was in the area again, I may look at other options due to the poor nights sleep. We are IHG rewards members but I would rather pay money for a good bed than a redeem a free night and wake up sore. September 11, 2013
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