Rated 4.0 out of 5 by 55
Rated 4.0 out of 5.0 by Pleasantlysurprised27 Pleasantly surprised
I chose this hotel only because it was close to the airport, but I was very pleasantly surprised. You could actually enjoy a very nice few days there. We were offered at first a room on the ground floor, but decided to upgrade (an extra $25 - well worth it) to a first floor room with a view over a beautiful garden in the central courtyard. Our room actually did not have the hotel information book supplied, an oversight which the staff handled beautifully, offering us full choice of the a la carte menu from the restaurant for room service, and ringing and coming to our room several times to make sure all was fine by us. The bed had a choice of firm or feather-soft pillows, and if we had more time we could have enjoyed the pool, the TV lounge etc. Overall, don't let its location fool you - this motel is not just an airport motel - it's a holiday resort.
December 7, 2013
Rated 2.0 out of 5.0 by AHG1 Overcharged for breakfast
I booked two rooms at this hotel on 29/11. One was using my reward points (and didn't include breakfast), the other was paid in advance (including breakfast). May wife and I stayed inane room, my brother in law and his wife in the other room.
On 30/11 my wife and I left prior to breakfast being severed, to catch a flight. My brother in law and his wife stayed and should have been able to enjoy the breakfast that I paid for. However they were charged for the breakfast.
So now the hotel has been paid for 4 breakfasts but only two have been consumed.
I emailed the duty manager at the hotel about this and got an extremely unhelpful reply, saying that my brother in law had stayed in the room that was on points and that is why he had been charged. I emailed back saying that I was unhappy with his response and haven't had a reply since. I find this approach totally unacceptable and want a refund one the breakfast that my brother in law paid.
I am a gold elite member and have stead in Holiday Inns all over the world, this is the first time I have had to write a complaint.
December 2, 2013
Rated 4.0 out of 5.0 by Meggsy Short work trip
Stayed 2 nights for a work trip based at AKL airport. Very conveniently located and easy access to the airport and motorways. Used the in house restaurant and room service and would recommend both. Bed was comfy and room clean and tidy.
December 2, 2013