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Rated 4.1 out of 5 by 193 reviewers.
Rated 2.0 out of 5.0 by do not recommend The beds are really confortable, the location is good if you travel by car and parking. The hotel was very busy, so the breakfast buffet was almost empty. No forks, knives available. There was only one employee to take care of everything. Housekeeping forgot to leave enough towes (only 2 for 4 people) and no floor towel. One of the only 2 had big brown stains on it (dirty towel). July 14, 2015
Rated 5.0 out of 5.0 by Oasis after a long road trip! We arrived late without a reservation and were pleasantly surprised at the great rate and it included breakfast! The front desk staff was very helpful and helped us find a great restaurant for a late dinner! The breakfast was very nice, not your usual buffet! We drove exploring 7 southern states and this was the best place we stayed! Clean, comfortable, and friendly! July 14, 2015
Rated 1.0 out of 5.0 by Poor Management This Holiday Inn is easily the worst managed Holiday Inn that I have ever stayed in, and I've stayed in over a 100 Holiday Inn/IHG brand hotels. I checked out early after two nights and moved to a different IHG hotel in Augusta. The management problems are most obvious during the weekend breakfast. The staff appeared disorganized and overwhelmed. On both mornings I went down for the breakfast and there was nowhere to sit and no silverware to eat with. It was so bad that I left to go across the street to a Waffle House. Also, this hotel never credited my account with the IHG Welcome Amenity points that I was offered during the check in. I will never stay here again and recommend you avoid until the management is improved. July 6, 2015
Rated 5.0 out of 5.0 by Great stay We were so happy with the looks and cleanliness of the lobby and room. The hotel staff was outstanding and very helpful. Breakfast was great. The African American waitress/server was outstanding, attentive, friendly and smiled when she spoke to us. This lady is an asset to Holiday Inn. July 3, 2015
Rated 1.0 out of 5.0 by Terrible visit It would have been nice to enjoy our four night stay but we paid too much for this hotel that was supposed to be a 4 star. Turned out to be a 1 or 2 star at best. Will not stay again. June 29, 2015
Rated 5.0 out of 5.0 by Breakfast is wonderful The staff is wonderful, I would recommend this Hotel to anyone that is planning on staying in the Augusta area. Their rooms are clean and you can teill that the showers have been cleaned and not just having the towels changed out between guests. June 25, 2015
Rated 4.0 out of 5.0 by Atmosphere Though the hotel delivered the expectation of room, facilities for price paid it does suffer from lack of atmosphere, may be a quiet time of month. Having being used to Digital TV moving backwords to Analogue seems strange. The fitness centre provides adequate machines pity that none had all features working. The staff though without exception were very good, attentive and friendly not just the corporate speech. I think the position of the hotel also affected overall score, great for Freeway access but pretty much isolated from anything else unless you drive. June 15, 2015
Rated 5.0 out of 5.0 by Great Hotel - I was Impressed Buffet breakfast was great - nice hotel - up to date - modern and staff was friendly - I would stay here again! June 14, 2015
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